Expand on Demand Overview Hosting & Collocation AT&T Synaptic Hosting AT&T Synaptic Storage as a Service AT&T Synaptic Compute as a Service Application Services (Oracle) Digital Media Services Content Distribution (ICDS) Security Services © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Meeting critical needs of enterprises worldwide We deliver hosting and application services to thousands of enterprises around the globe, including more than half of the Fortune 50 and over a quarter of the Fortune 500 Colocation Services Data Center Facilities Connectivity Services IT Support Services Managed Infrastructure Services Application Services AT&T Synaptic HostingSM Application Management AT&T Web HostingSM Application Development Managed Hosting Services Software-as-a-Service Remote Infrastructure Mgt. Remote Application Mgt. Enterprises with ‘on net’ applications requiring critical internet/intranet network linkages with minimal latency Large-scale enterprise websites or applications with mission critical service requirements Global multinational corporations that require a consistent service experience across continents © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 2 We continue to expand our global footprint with investments in service platforms and capacity © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 3 AT&T IT Spectrum of Service Levels Synaptic Compute as a Service Client manages * * * AT&T manages up through virtualization Synaptic Hosting (Basic) Client manages AT&T manages up through operating system Synaptic Hosting (Enhanced) Client manages AT&T manages up through web/ database Managed Middleware Service Application Services Client manages AT&T manages up through application server AT&T manages up through application * Multi-tenant, virtualized infrastructure © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 4 Our Collocation Services allow you to retain control over most of your infrastructure AT&T delivers data center space, power, connectivity and IT support services to provide a highly secure, reliable and scalable foundation for your hosted IT infrastructure needs Hardened Facility with 24x7 Onsite Security CPE Provided by Customer or AT&T Controlled Temperature & Humidity Fire Suppression 24x7 Monitoring Reports & Tools via ® Conditioned, BusinessDirect Redundant Power Optional Services: Installation Remote Hands Monitoring Management Biometric Access Controls Reliable, Scalable Network Access Racks or Cabinets Raised Floors © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Battery & Generator Backup 5 AT&T delivers a comprehensive suite of value-added managed hosting services. We can manage your entire hosted IT infrastructure or selected components on an ala carte basis. Choose the right level of management to meet client operational needs Get a complete solution from AT&T to speed delivery and save costs Leverage AT&T technology, staff, tools, processes and 24x7 support Easily upgrade into higher levels of service, like application management Client Networking Services Integrated Client Networking* Dedicated Devices Security, Connectivity, Load Balancing, Acceleration Server Monitoring & Management Three Service Levels Dedicated Servers or Virtualized Single Servers or Clusters Advanced Reporting Storage Services Storage Area Network* Network Attached Storage* Direct Attached Storage Data Backup & Restore © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 6 AT&T Synaptic HostingSM Next generation, utility-based managed hosting service Offers dynamic, efficiently provisioned IT capacity that can adapt with changing applications or user demand. Ideal for handling seasonal or unpredictable traffic bursts, yet flexible enough to support virtually any business application. Key service features •Virtualized, pre-integrated utility platform eBusiness Extranet Front Office Intranet Back Office •Fully managed to the OS. Web & DB optional •Optional application awareness (monitoring, reporting) •Flexible servicing model with holistic SLA up to 99.9% Recovery AT&T Synaptic Hosting is… • AdaFast. Launch your application quickly. Scale it even faster. • Adaptive. Burst IT capacity in real-time to handle traffic spikes. • Efficient. Pay for only the IT capacity you need • Reliable. Deliver high uptime via built-in security and redundancy. • Easy. Get quality support from your expert support team, 24x7. © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 7 How Does It Work? A virtualized ecosystem Service integrated into the AT&T Synaptic InfrastructureSM, a nextevolution utility computing platform that leverages virtualization technology to support greater flexibility and faster provisioning for new and growing applications. AT&T Synaptic InfrastructureSM Provides you with your own highly, secure virtualized ecosystem consisting of network, computing capacity, security and storage resources. Delivers network, computing, and storage capabilities in a complete efficiently provisioned package © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 8 Usage Time • Demand grows, matures, then tapers off • Requires expensive upgrades to keep pace • Example: New online business venture Usage Lifecycle Time • Large capacity needed to handle the peaks • Excess capacity sits idle most of the time • Example: End-of-month book closing Business • Example: Holiday retail sales; promotions Unpredictable Time • Seasonal demand may exceed capacity • Difficult to scale up or down as needed Usage Periodic Spikes Seasonal Usage AT&T Synaptic HostingSM is ideal for dynamic IT usage scenarios such as: Time • No idea where the demand may go • Big risk in either over or under building • Example: Launch of new online game © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 9 Features and Benefits Feature Turnkey IT solution. Complete managed solution includes Benefit Time and focus. Launch your application quickly and stay all required IT infrastructure, ready to go, right out of the box focused on its care and feeding; leave the entire underlying IT infrastructure to us. Secure and available. Integrated security, data backup Business-grade operation. Rely on AT&T to power your Flexible performance. Choose from pure utility or hybrid Match IT with business needs. Right-size your and redundancy help keep your solution running, backed by an end-to-end availability SLA. delivery models, and easily add servers or scale capacity up or down as needed. Dynamic capacity. Virtual servers can almost instantaneously respond to increased demand by bursting up to 2x the processing and memory. mission critical applications and help meet governance or compliance requirements. operating environment based on current demand; then add more (or less) when needed. Real-time responsiveness. Adaptive capacity on demand handles spikes in demand, so your users can keep on coming. Application awareness. Optional application monitoring Cost effective and affordable. Avoid over-building your Holistic client support model. Defined ITIL processes, Improve your customer’s experience. Help ensure services provide visibility into the status and performance of your application. designated resources and highly-qualified staff support your solution 24x7x365. infrastructure to meet peak demands; pay for what you use, as you use it. your application is performing properly and gain insights to better manage or optimize it. No worries, no headaches. Get to know the people supporting your account, and count on AT&T to be there when you need us. © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 10 AT&T Synaptic Storage as a Service Flexible, cloud-based storage on demand for the enterprise AT&T Synaptic Storage as a Service provides highly secure, virtualized storage AT&T Network that adaptively scales to any size you need, and is accessible from virtually any device, Storage Nodes anywhere Connective Secure Expansive Efficient With AT&T Synaptic Storage as a service, you can: The service includes: Create virtualized containers for your data Easily connect using your existing applications Ensure end-to-end performance for your users Pay for only the capacity that you use Grow as big – and retain as long – as you want Multi-layered security Flexible access via API* Optional QoS* features 99.9% availability SLA © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. * API = Application Programming Interface QoS = Quality of Service 11 AT&T Synaptic Storage as a Service includes key features needed by enterprises today… Servers API* and global namespace enable connection via web services applications Self-Service Developer toolkit and usage reports via the customer portal Flexible Access Developer Data Access Hosted in data centers with a proven track record of reliability Easy data protection at geographically-diverse sites Monthly bill based solely on the capacity used, with no minimums Robust storage platform based on EMC ATMOS® Reliable Facilities Policy-Based Pay-Per-Use EMC Technology AT&T Network Adaptive Capacity Storage capacity automatically adjusts to the amount of data stored * API = application programming interface © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 12 …and integrates security and network capabilities available only from AT&T Built-in security and network features allow you to control access to your data and ensure high end-to-end performance for your users AT&T Network Backbone Public Cloud Layers of Security Web Application Content • • • • • • Internet Storage Node Private Cloud Class of Service Quality of Service* Corporate Network MPLS, VPLS, EVPN, AVPN Server Data Physical Security Network Security Denial of Service Intrusion Detection Firewall Management Access Controls Traffic Prioritization User Content • • • • • Classification Traffic Shaping Scheduling Algorithms Congestion Avoidance End-to-End Delivery * Optional feature © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 13 AT&T Synaptic Storage as a Service provides universal access to your data With AT&T Synaptic Storage, online data resources can be directly accessed by virtually any device, from virtually any location Customer Data Center Company Offices Third-Party Data Center AT&T IDC Server Farm API Mobile & Home Users Browser Tier 2 Disk Resources Global Name Space Built-In Security Storage Policies Traditional Managed Storage Services Generally backend data storage for local servers only DAS SAN NAS Data Center Web services API and global name space enable pointer references to data assets in the cloud Servers and end user devices transparently access these assets as part of the application Client can extend existing tools and policies © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 14 And, it allows you to integrate directly into your existing application software A key to the flexibility of the service is that you connect to storage resources at the application programming interface (API) layer Application AT&T Synaptic Storage as a Service API Layer Developers write to a REST Web Services API, providing flexible access to distributed storage assets and tight integration with virtually any application they want to run Operating System Layer Backup Software File System Layer Network Attached Storage Logical Block Layer Device/Hardware Layer Software client on the host system manages full and incremental backups to the backup master server Server connects to file shares over IP/Ethernet network using file system protocols such as NFS, CIFS, Samba, FTP Storage Area Network Server accesses block level storage over Fibre Channel SAN, or direct FC or SCSI connections (usually local only) © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 15 AT&T Synaptic Storage as a Service can be used to protect your data Plug into Synaptic Storage and use your existing software to back up critical data from servers, PCs and laptops across your enterprise Data Backup Use Case Primary Environment Alternate Site Restore to Original or Alternate Backup Virtual Storage Assets Backup Retain Restore Connect your backup software application to Synaptic Storage using our REST Web Services API The backup master server at your site manages the overall backup operation for systems across your enterprise Client backup software on individual systems can send backup data directly across the network to Synaptic Storage In case of outage or data loss, files can be restored to the original system or to an alternate environment © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 16 AT&T Synaptic Storage-aaS can be used to archive your data Plug into Synaptic Storage and use your existing software to archive aging data from servers and PCs across your enterprise Data Archival Use Case Servers and Systems Auditor Connect your archival software application to Synaptic Storage using our REST Web Services API Based on rules that you specify in your archival software, data is copied or moved to the Synaptic Storage online archive Archived data is kept secure in Synaptic Storage for as long as you need it You can set rules in your archival software to automatically delete data after the retention requirement is met In case of an audit or legal discovery, the data is fully searchable and retrievable Search Archive Virtual Storage Assets Copy Retain Discover Retrieve © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 17 Enabling end-to-end eCommerce solutions AT&T can deliver powerful eCommerce solutions by combining Synaptic Storage with hosting, application management, CDN, and more Fast Reliable Scalable Secure Web Application Dynamic Content Fixed Content Cached Content Quality of Service Utility Adaptive IT capacity Application Acceleration Application Management Comprehensive lifecycle support Hosted Infrastructure CDN Nodes Security Hosting Storage Nodes Reliable facilities and infrastructure Cloud Storage Content Delivery Content close to end users Robust, multilayered approach Dynamically scalable storage capacity © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 18 What AT&T Synaptic Storage-as a Service can do for you Features Benefits Multi-layered security built throughout the solution, from storage to network Secure access to your critical data throughout its lifecycle Reliable, end-to-end networking with AT&T’s backbone and optional QoS Optimal experience and productivity for your application’s end users Application programming interface (API) connection to your storage assets Tight integration with virtually any application you want to run Global name space for all of your data assets residing anywhere in the cloud Transparent access and management of your data, no matter where it’s located Policy-based storage providing dual copies or replication across the cloud Worry-free protection for your data based on its importance to your business © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 19 AT&T Synaptic Compute as a Service Cloud-based server capacity on demand for the enterprise Synaptic Compute as a Service provides virtualized server instances with flexible computing, networking and disk resources that you can selfprovision, scale and use as needed Flexible Secure Expansive Efficient AT&T Network Virtual Servers With Synaptic Compute as a Service, you can… The service includes: Self-provision via the portal Choose the compute and storage capacity you need Select from a menu of operating systems Pay for only the capacity that you use (hourly) Easily scale up or down, and even turn off Portal interface and API Built-in security features Choice Windows or Linux operating systems resources when not in use © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 20 AT&T Synaptic Compute as a Service Cloud-based server capacity on demand for the enterprise Flexible Access Portal, API End Users IT Architect or Developer Self-Service AT&T Network Initial Setup, Changes Hourly Usage Public or Private Server Capacity Reliable Facilities Multilayer Security Pay-Per-Use Network Options CPU + RAM + Disk Turn On/Off Scale Up/Down Offering an availability SLA for core infrastructure © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property Page of21their respective owners. 21 What AT&T Synaptic Compute as a Service can do for you Features Benefits Multi-layered security built throughout the solution, from storage to network Secure access to your critical applications from anywhere, anytime Reliable, end-to-end networking with AT&T’s backbone and optional QoS Optimal experience and productivity for your end users Application programming interface (API) connection to your computing assets Easily integrated with virtually any application you want to run Scalability to provide additional computing capacity Respond quickly to new projects, unpredictable demand and/or impacts on business operations Autonomy and independence with an integrated management dashboard Independently provision new servers, scale resources or power down servers Efficiency to align business expense with business value Reduce infrastructure costs Faster application deployments better connect the needs of your business and IT Speed of delivery becomes a market differentiator © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 22 Our approach takes into account the complete application lifecycle Ongoing Maintenance & Support • Evaluate application use • Help organization better use application Stabilization • Ensure performance & reliability • Achieve steady state Implementation/ Upgrade Upgrade • Create roadmaps for optimal upgrade path • Plan and execute upgrades to minimize business disruption Application Lifecycle System Enhancement • Find unused functionality • Improve processes and reporting • Integrate with other enterprise applications © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Performance Optimization • Identify ways to improve use and performance • Evaluate each technology layer for potential improvement 23 And support the broader needs of Oracle Clients with a robust portfolio of managed applications Enterprise Applications • • • • • • • • • eBusiness Suite Siebel PeopleSoft Hyperion Fusion Middleware SAP Business Suite SAP R/3, mySAP.com ECC 6.0 NetWeaver Platform eCommerce • • Messaging & Collaboration WebSphere Commerce WebSphere Application Server Custom Applications Other Packaged Apps. OmniFind • • • Ariba Analysis Ariba Sourcing and Contracts Ariba Buyer and Invoice © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 24 Managed Infrastructure Services Portal & Tools AT&T BusinessDirect® provides access to our advanced toolsets, giving you a holistic view from the network up through the application Portal features include: Intelligent Reporting System Change Management AT&T Visualizer Incident Management Application Monitors Ecosystem Health Monitor Device Management Inventory Management Visualization Tools Performance Reports Easy access to status, reports, information and support Alarms & Notification Managed Application Services Tool Online Invoicing © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 25 Digital lifestyle is changing the way we do everything • Increasing adoption of broadband New Paradigm • Demand for rich multimedia content rising ® • Customers expecting improved experience and on demand access to content ® • Ad revenue increasing online • Declining prices of new media • Growth in eCommerce • New ways to access content such as mobile devices Enterprises increasingly seeking to make video and other forms of rich digital media content more central to their businesses and internal processes to optimize communications across employees, customers and suppliers © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 26 Comprehensive AT&T Digital Media Solutions SM High performance 3 screen content delivery to intranet, extranet, and Internet users globally Production Management Content Management Advertising Production PostProduction Video Management Services • Acquisition Networks • • • Asset Storage Content Owner • • • • • • Encode Index Search Transcode User access rules Rights management Delivery options Schedule Report Monetize Content Delivery Mobile Laptops Consumer web site Mobile ICDS Internet Broadband Access Desktops TDM Access Gaming PCDS Intranet Desktops Town Meetings © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Mobile Broadband Access Wireless Laptops Digital Signage 27 How does AT&T Intelligent Content Distribution (ICDS) help your customers? ICDS provides the following benefits: • Increases customer’s capacity to serve content • Improves reliability of content provision • Improves end-users’ performance • Lowers operational costs • Enables video delivery © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 28 ICDS Global Nodes Provide Extended Reach CALA Nodes EMEA Nodes Mexico (MX) Austria (AT) Belgium (BE) Bulgaria (BG) Cyprus (CY) Czech Republic (CZ) Denmark (DK) Egypt (EG) Estonia (EE) Finland (FI) France (FR) Germany (DE) Great Britain (GB) / United Kingdom (UK) Greece (GR) Hungary (HU) Ireland (IE) Italy (IT) Latvia (LV) Lithuania (LT) Luxembourg (LU) Malta (MT) Netherlands (NL) Norway (NO) Poland (PL) Portugal (PT) Romania (RO) Russia (RU) Saudi Arabia (SA) Slovakia (SK) Slovenia (SI) Spain (ES) Sweden (SE) Switzerland (CH) Syria (SY) Turkey (TR) UAE (AE) Ukraine (UA) © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Tokyo Node Japan (JP) S. Korea (KR) Hong Kong Node Vietnam (VN) Philippines (PH) Cambodia (KH) New Zealand (NZ) India (IN) China (CN) Hong Kong (HK) Taiwan (TW) Malaysia (MY) India (IN) Singapore (SG) Australia (AU) Malaysia (MY) Indonesia (ID) Thailand (TH) 29 Managed Security Services Remote Users Internet Enterprise Enforce security, policy compliance and security patches on remote access end points End Point Security Protect networks and critical information against malicious intruders with Internet Protect Detects and mitigate DDoS attacks while allowing legitimate traffic though to support the business with DDoS Defense Shared Cost efficient, high quality, standards based managed security across many locations with Network Based Firewall Analyze VPN traffic to detect unusual traffic and internal threats with Private Intranet Protect Guard against “day 0” threats and defend the network core with Intrusion Detection & Prevention © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 30 Managed Security Services MOW Availability Full MOW Product Suite Partial Availability © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. 31