AT&T Unified Communications Services
July 2012
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Unified Communications & Collaboration
Mobile Client
Voice Calling
Team
Collaboration
Social
Networking
Instant
Messaging
UC
Laptop Client
Email
UM
Real Time Voice,
Web, Video
Conferencing
Desktop Client
Presence
2
Mobility
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Integrates multiple communication tools with presence,
behind a single user interface that is accessible from almost
any device from virtually anywhere
What’s Driving Business Demand?
The need to …
Go Mobile
Go Mobile
3
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Go Virtual
Go Global
Go Mobile
Mobile Applications
Are liberating the employee and continue to grow in demand
Current State
PC focused, office user
• Movement toward non-windows based devices
• Individual applications with different functionality
4
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Future State
Mobile-centric devices, integrated with wireline networks:
• Integrated wireline/wireless solutions, least cost routing
• Single Number Reach
• Fixed Mobile Convergence
• Communication enabled business applications
Going Virtual
Cloud Based Communications Delivered “as a Service”
Future State
Current State
• Customer manages data centre, people and support
Soft
Phones
IP Phones
• Applications delivered as a service from the Cloud
Telephony
Legacy /TDM
Phones
Chat / IM
Audio, Web,
Video
Conferencing
End-users
IP PBX
Server
Legacy
PBX
LAN
Switch
Support
Messaging/UM
Calendar
Support
Presence
Router/Gateway
Support
Peripheral Servers
(Voice Mail, Presence, FMC…)
Networks
IP/MPLS
Network
Support
PSTN
Support
5
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Benefits:
- Lower risk
- Faster & less expensive to get started
- Expense rather than capital
- Support from provider
AT&T Unified Communications Services
Two Components
AT&T UC Central
Cloud-Based Client Application
• Single user interface
• Mobile-centric
• Integrates Presence, IM, voice calling,
conferencing, messaging, collaboration
• Tightly integrated with AT&T UC Voice
• Supports integration with legacy
telephony solutions
AT&T UC Voice
Cloud-Based IP Telephony Services
• Core IPT features & functionality,
voicemail & unified messaging
• Tightly integrated with AT&T UC Central
client application
• Sold “as a service” on a per-seat basis
6
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
AT&T UC Central*
Navigation Bar
A single, easy-to-use command dashboard
Dialer
• Consistent UC feature set
accessible across fixed & mobile
devices
• A single log on to multiple
UC applications
• Dashboard for visibility &
control over range of UC
solutions
• Seamless multi-tasking between
tools & devices
Quickview
Contacts
Manage Contacts
• Search
• Organize
• Initiate
* Service features and availability
subject to change, modification or
delay
7
Place / Receive Calls
• Mid-Call Move
• Single Number Reach
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Escalation
• Email >
Presence IM >
Chat > Web
Conference
View Presence Status
• Availability
• Preference
Conference
• Web, Audio,
Video
• Group
Conference
AT&T UC Voice
Easy-to-Use, High-Quality IP Telephony Service
from the AT&T cloud
• AT&T solution which employs Cisco Hosted
Collaboration Solution (HCS) as a core
component of the service.
• SIP trunking agnostic
• Rich voice capabilities
• IP Phone, Video Phone & Soft Phone support
• Integration with legacy TDM/IP PBX systems
• Access a range of UC features
• Integrated UC Service Desk with7x24x365
support
8
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Hybrid Integration
Existing PBX Site Integrated with
Managed UC Service
Leveraging customers’ existing investments
PBX
New IP Telephony Site Large Office
Voice
Gateway
Voice
Gateway
Mobile Network
& FMC
PSTN
WAN
Wireless
Existing Centrex Site
UC Central
AT&T Connect
Audio/Web/Video
Conferencing
Centrex CO
Home/Small Office
IP Softphone
9
Interworking with
Outlook, Exchange,
SharePoint,
Lotus Notes
UC Voice
FMC
AT&T
WAN
VPN
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Cloud components can be integrated with existing onpremises and hosted capabilities, benefits include:
• Preserve existing investments
• Enhance functionality
• Expand capacity
• Provide single point of responsibility
for integration
Example Use Case
Solution
TDM PBX to Cloud-based IP Voice Solution
• Implement IP-based AT&T UC
Voice solution
Business Challenges
Benefit
• Customer is continually spending money upgrading older equipment
and technology.
• Employees are “hot-desking” between office locations, changing
employee phone connections is expensive.
• Management of their on-premises CPE is their responsibility.
• Older TDM PBX infrastructure.
• Customer is on separate networks: one for voice and one for data.
• Frees up internal resources – older
telecomm system support teams
redeployed into core business support
teams.
• The IP-based service allows them to
perform MACD updates more easily,
quickly, and less expensively.
• Provides a roadmap to easily layer on
UC Services at a future date.
PSTN
New Customer Site (UC)
IP Flexible
Reach SIP
Trunking
WAN
MPLS
10
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
UC Voice
Why AT&T UC Voice?
Single Point
of Responsibility
Planning, implementation, delivery
& ongoing support
Preserve Existing
Investments
Tailored solutions enabled through
vendor agnostic, hybrid
architecture
Flexible
Grow and adapt as you need with
“per seat” consumption
11
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their respective owners.
Carrier Grade Quality
Long-standing history and heritage
providing voice services, security,
reliability
Easy upgrade path to tightly
integrated UC Services
Integrate with the AT&T UC Central
client to expand your UC benefits
Mobile Integration
Expand your reach with a rich
mobile experience; single number
reach, single voice mailbox
Thank You!
12
© 2012 AT&T Intellectual
© 2012 AT&T
Property.
Intellectual
All rights
Property.
reserved.
All rights
AT&T,
reserved.
the AT&T
AT&T,
logo the
andAT&T
all other
logoAT&T
and all other AT&T
marks contained
marks
herein
contained
are trademarks
herein are
of trademarks
AT&T Intellectual
of AT&T
Property
Intellectual
and/or
Property
AT&T affiliated
and/or AT&T affiliated
companies. Allcompanies.
other marksAll
contained
other marks
herein
contained
are the herein
property
areofthe
their
property
respective
of their
owners.
respective owners.