Lessons Learned on the
at
Boeing Canoga Park
D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen,
R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn
Rocketdyne
CP1-13_5848- 1.ppt
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Knowledge Management
The systematic process of finding, mapping,
selecting, capturing, organizing, distilling,
and presenting information in a way that
improves an employee’s comprehension in a
specific area.
Rocketdyne
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Overview
• Benefits of KM
• Conceptual Foundations of KM
• What We Learned
Rocketdyne
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Benefits of KM
• Improves first time pass through
• Provides effective problem solving
• Increases insight and understanding based on past
experiences
• Provides a focus to acquire, store, and utilize knowledge
for problem solving, dynamic learning, strategic
planning, and decision making.
• Helps to protect intellectual assets from underutilization
and decay
• Adds to competitive intelligence
• Increases decision making flexibility
Rocketdyne
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Conceptual Foundations of KM
Explicit Knowledge
Tacit Knowledge
Rocketdyne
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What We’ve Learned
• Getting Started
• Characteristics of Champion & Project Advisor
• Team Structure
• Assessment of KM Needs
• Analysis of Executive Survey
• Promotion of KM
Rocketdyne
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What We’ve Learned
Getting Started
• Perceived need for KM
• No step-by-step process outline
available
• Need roadmap with team consensus
• Involve the entire organization
Rocketdyne
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What We’ve Learned
Characteristics of Champion & Project Advisor
Rocketdyne
• Champion
• Project Advisor
• Deputy GM
• Director
• Understands
KM importance
• Guide to political
landscape
• Innovative
• Provided structure
• Bold
• Opened mgmt doors
• Supportive
• Supportive
• Visionary
• Visionary
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What We’ve Learned
KM Team Composition
Finance
Attributes
Engineeringof BCP KM Team:
Operations
• Variety of KM experiences
Knowledge
Safety,
• Similar
goals
and interests
Library
Health &
Management
Services
Environmenta
Team
l Affairs
• Committed to common objective
• Mutually
supportive
Information
Technology
Rocketdyne
Quality
Human
Resources
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What We’ve Learned
Needs Assessment
• Surveyed - knowledge users, knowledge managers
& executives
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What We’ve Learned
Analysis of Executive Survey
Executive Surveys
Applied an Industry
Standard Correlation
Process
Sent Results to
Executives to Rank
KM Needs
Prioritized
Approaches
Developed
Approaches to
Meet Info. Needs
Compiled Executive
Ranking
Categorized
Approaches by
Behaviors
Tools & Processes
Responsibilities
Develop & Propose
Projects for Next
FY and the Future
Rocketdyne
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What We’ve Learned
Promotion of KM
Rocketdyne
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What We’ve Learned
Promotion of KM
Rocketdyne
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Summary
• Flexible plan accepted by team members to take
advantage of opportunities as they occur
• Funding
• Management support - strong executive champion and
project advisor
• Cooperative team members with a diversity of skill sets
and common focus
• Assessment of KM needs
• Sharing culture
Rocketdyne
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CP1-13_5848- 14.ppt
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