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Title: Laptop Build Instructions
Publication Date: [Publish Date]
Author: Henry Wythe
Comments & Revision History: This document describes the procedures to build and deliver a new laptop for
Contoso employees.
Authorization and Acquisition
Laptop are authorized and acquired for both inventory and specific users. The procurement cycle is
not part of this document.
Assignment and Handout process summary
After an individual is authorized to receive a laptop, the following five steps take place:
1 Requirements specification
The office manager or staff technician collects the requirements, and fills out the Laptop Checkout
Sheet.
2 Build
An initial build is done when the laptop is received, after which it may be handed out or checked into
inventory. Laptops returned to inventory are wiped clean and given a new build.
3 Local Tech Handoff
Laptops are handed out from newly received stock or inventory to a local technician, to be delivered to
the end user. At this point the local technician needs to check that the laptop is ready to go, so
that local support can begin. The tech will record that each major piece of software launches
without error.
4 Desk Setup
Plugging the computer in at the user’s office is the next step. This may require setting up external
monitors, docking stations, and so on.
5 User Acceptance
The Laptop Checkout Sheet is used to record the satisfaction of the user.
Before you go through the user acceptance, check that the required software and cell phone work
without error. Fill in the date of the ‘tech handoff OK’, and email the document back to the IT
manager.
When it comes time to go through user acceptance, print a copy of the Checkout sheet.. Go through
the document with the user, having him initial his acceptance of the needed items. Give the
completed document to the office manager for retention.
Requirements Specification
The office manager will collect the necessary information.
If the computer is for a new user, the user information is sent to MicroMenders to set up the Active
Directory and Exchange accounts.
Laptop Build Instructions
Published [Publish Date]
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Build procedure
The following settings are suggested for new or re-installed Lenovo computers, beginning with a new
“Factory Install” of XP.
1 General Settings
Name Computer - User’s initial and last name (ie: jdoe) plus “-“ and computer model description
(ie: jdoe-x61)
Computer Admin password: Password10
Initial logon account: Create a temporary account named TEMP. It will be removed later after
the computer connects to the domain
Set time zone, date, and time
Remove pre-installed Antivirus software (if installed).
Remove ThinkVantage Access Connections (if installed)
2 Remove MS Office 2007 Evaluation products
including the following:
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MS Office 2007
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Business Contact Manager – (including Microsoft SQL Server 2005 Express)
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Microsoft Office 2003 Web Components
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Microsoft Office 2007 Primary Interop Assemblies
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Microsoft Office Small Business Connectivity Components
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Microsoft Office Suite Activation Assistant
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Microsoft SQL Server 2005
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Microsoft SQL Server Native Client
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Microsoft SQL Server Setup Support Files
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Microsoft SQL Server VSS Writer
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RESTART after removing MS Office
3 Join the domain and update Windows
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Add computer to the domain CONTOSO, then reboot and log in as a Domain Administrator
Install Windows XP Service Pack 3 (if it isn’t already installed)
Set administrative access for all Domain Users (Control Panel; User Accounts; User Accounts;
Advanced tab; Advanced button). Add ‘Domain Users’ to ‘Administrators’ group.
Remove ‘TEMP’ user and delete the directory \Documents & Settings\TEMP.
Logoff, then logon as the user who will use the computer
4 Continue the setup
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Open ‘My Computer’
Change to ‘Details’ view. Set ‘Details’ view as default (Tools; Folder Options; View; Apply to all
Folders)
Display file extensions (Tools; Folder Options; View; remove check next to ‘Hid extensions for
known file types’)
Modify Registry key: HLM\SYSTEM\Current Control
Set\Services\Browser\Parameters\MaintainServerList change value to “No”. (This will keep the
end user computer from attempting to become the network’s Master Browser on the Windows
network. This will eliminate multiple errors in the server logs.)
Install Microsoft Office 2010: Browse to the ‘Software’ folder. Installation key is: VT3XX-KBQGVJ4K6M-7PMX7-DDWYB
Install MS Office 2010 Service Pack (\\itserver\it$)
© Contoso Corporation
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Laptop Build Instructions
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Run Windows Update to install all available updates. This may need to be run 2-3 times
consecutively for a new computer. Reboot when complete.
Install latest version of Flash
Install latest version of Java
Install ForeFront AV (see details below)
Configure VPN for laptop users
Using Internet Explorer go to https://vpn.contoso.com/
The Cisco AnyConnect VPN Client will attempt to install via ActiveX
If a pop up appears stating that the application’s digital signature has an error. Hit the Run
button.
Setup AT&T Wireless WAN access for applicable laptop users
This can be done via Lenovo’s Access Connections software, or AT&Ts Communication Manager
software. Prefer to use the AT&T Communication Manager because it is simpler to configure.
Install ForeFront AV
In the “Run” window, enter \\itserver\it$\ForefrontAV\CLIENT\ClientSetup.exe /nomom
After install, run Microsoft Update (not Windows Update) to update ForeFront (go to
update.microsoft.com; click the Microsoft Update link.)
5 Configure Microsoft Outlook
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Server Name: exchange.contoso.com
Cached Exchange Mode enabled
User Name: (users name, or first initial and last name)
Select More Settings… then the Security tab
Logon network security: Password Authentication (NTLM)
Select the Connection tab, then Connect to Microsoft Exchange using HTTP
Click the Exchange Proxy Settings button
URL: https://email.contoso.com
Connect using SSL only
On Fast networks…
On Slow networks…
Proxy authentication settings: NTLM Authentication
6 Install Acrobat PDF writer.
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There are 2 options. The default is to install Primo PDF by downloading from
http://www.primopdf.com/index.aspx.
You can also install full Acrobat if this is required. People using the accounting software will
need full Acrobat. PrimoPDF is faster and easier for most other people, who do not need to
create Acrobat fill-in-the-blank forms and other advanced features. Contact Joy or Lori for an
Acrobat license if necessary
7 Install wireless and cellular modem
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Setup WiFi WEP keys for laptop users
SSID: contoso
Key: 1etMe!n
Install Blackberry Desktop software for Blackberry users (\\itserver\it$; software folder)
8 Wrap-up
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Defragment disk
Record the serial number and model in the Laptop Checkout Sheet
© Contoso Corporation
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Laptop Build Instructions
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Handoff to Local Support
The following items are done when the support of the computer is handed off to a local support
company. The tech should log in with the user’s ID and temporary password
1 Application launch
Make sure that each of the needed applications launches successfully.
2 Cell Phone checkout
Make sure that the cell phone can place calls. Check that the cable synch works, and that the cell
phone email connects to the email server.
3 Setup network printers
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Printers to be set up are largely determined by the user’s office and proximity to closest
printers.
Use the Add Printer Wizard and select a network printer. Find the printer that is closest to the
user in the directory.
4 Set up laptop synchronization
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Synch ‘My Documents’. On the Setup form, uncheck ‘automatically synchronize…when I log
on…’ and uncheck ‘automatically synchronize…when I log off’. Then go to the ‘On Idle’ tab, and
check ‘Synchronize the selected items while my computer is idle’
Office Setup
This is the physical setup of the laptop on the user’s desk. The peripherals check may be done at the
same time as the Handoff to Tech Support.
1 Multiple monitors
If the user has multiple monitors, check that they are configured correctly
2 Cable check
Only use black cables. Make sure that cables are neat – secure cabling with Velcro ties if necessary.
© Contoso Corporation
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