S201 AUTOMATED GROUP LEARNING (AGL) AGL NO. 10 FINANCIAL MANAGEMENT OF WORKING CAPITAL DAILY WORK PACK - PART 2 Copyright: RGAB/PW 2005/3 AGL S202 ASSIGNMENT 1.0 REVIEW AND SHORT QUIZ (45 minutes) 1,1 INSTRUCTIONS (a) Assemble in new SG and discuss outstanding questions from Part I (c) Do the short quiz which follows. Work on each question individually and then compare answers in SG (d) When all answers have been completed, check with the correct solution , discuss points arising, and reassemble in MG when the bell rings, S203 ASSIGNMENT 2.0 STUDY - CREATIVE ACCOUNTING (75 minutes) 2.1 INSTRUCTIONS (a) Re-assemble in new SG, study the lecture and discuss all issues arising. (c) Record significant points on the flip chart. (d) Review the glossary for any difficulties with new words (e) Record significant points in your notebook and re-assemble in MG when the bell rings. S204 ASSIGNMENT 3.0 - LECTURE CREATIVE ACCOUNTING (30 minutes) 3.1 FINANCIAL STATEMENT OBJECTIVES Financial statements are : income statements profit and loss accounts), balance sheets , cash and funds flow statements. Objective - not scientific accuracy, not "correct", but rather "useful credible estimates for all partiesconcerned". Must be credible. S205 3.1 FINANCIAL STATEMENT OBJECTIVES Financial statements for banks, shareholders, management, suppliers and tax authorities may differ. Company may have several different balance sheets, but the auditor normally signs only one. S206 3.2 ACCOUNTING PRINCIPLES AND TAX LAWS Financial statements affected mainly by accounting principles but also by company and tax laws. Accounting principles that help us to translate records into financial statements are: cost, conservatism, consistency, true and fair, comparability, accounting period, entity, matching and materiality. Matching means associating the relevant costs and revenues in the same accounting period. S207 3.2 ACCOUNTING PRINCIPLES AND TAX LAWS (continued) Materiality is the key accounting principle. Big amounts are important. small items are not significant! Don't bother about small amounts or minor accounting errors ... "don't polish “peanuts” ... however "satisfying" that may be ... look for the "coconuts" ... Although influenced by company and tax law, such accounting principles are mainly the work of professional accounting institutes, they enable financial statements to be “true and fair” (whatever that may be ...}. S208 3.2 ACCOUNTING PRINCIPLES AND TAX LAWS (continued) In managing working capital we have to use financial statements and therefore we must understand just how "true and fair" they may, or may not be ... I.A.S. (International Accounting Standards) bring some consistency to varying national accounting principles, rules and standards. Always ask for the profit according to IAS!! S209 3.2 ACCOUNTING PRINCIPLES AND TAX LAWS (continued) Company law sets provisions for a minimum disclosure of information in published financial statements; often very little useful data is disclosed! Financial statements "in accordance with law" are not necessarily "true or fair" or useful to management. S210 3.3 COMPANY AND TAX LAWS (continued) Competitors may get more information from other sources than from financial statements e.g from suppliers ,,,. Company law eventually follows generally accepted accounting principles (but may bsometimes be grossly conservative!) S211 3.3 COMPANY AND TAX LAWS (continued) Tax law sometimes requires transactions to be recorded in the books to qualify for tax relief. This leads to poor accounting principles and distorted financial statements. Watch out for it ... in the notes to the financial statements. S212 3.3 COMPANY AND TAX LAWS (continued) Many companies maintain separate books and financial statements for tax purposes and thus avoid distortion of the management accounting. NOTE: In some countries watch out for several sets of books: “one for the bank, one for the tax people, one for my partner, and one for me " ... ? S213 3.4 CREATIVE ACCOUNTING Myth is that financial statements are "correct" Reality is that they are normally manipulated in some way. Creative accounting means "adjustment" in accordance with accounting principles which gives most useful result for the purpose required; not illegal but may be unethical! S214 3.4 CREATIVE ACCOUNTING (continued) GAAP - Generally accepted accounting principles , provide a wide scope for creative accounting since mere disclosure of changes in the notes to the financial statements often satisfies the Auditors who ,,,,(in all good faith) ... may sometimes assume that all readers are expert accountants. Excessive inconsistencies and changes in accounting principles, however. compel the Auditor to "qualify" his report; but ... auditors seldom actually do so because they may thereby lose a client. S215 3.4 CREATIVE ACCOUNTING (continued) Creative accounting within accounting principles may be achIeved in many ways. but the general rule is: “ Don't manipulate the profit unless you really have to ...” And thus, to increase the profit of the year: (a) Defer costs treat costs as balance sheet assets rather than expenses. i. e. R & D, advertising, preproduction costs. (b) Minimize accrual for liabilities don't provide for all potential losses. S216 3.4 CREATIVIE ACCOUNTING (continued) (c) Release reserves into the income statement or charge losses to reserve. Revalue capital assets to create a capital reserves against which to charge special losses. (d) Fixed assets - "capitalise" as much as possible; depreciate over long "horizons" to reduce the annual depreciation charge e.g. goodwill over 40 years ... ? S217 3.4 CREATIVE ACCOUNTING (continued) (e) Do not consolidate a subsidiary making huge losses because it will "distort the position". Alternatively arrange for such subsidiaries to be less than 51% owned. Acquire and consolidate only profitable subsidiaries. (f) Careful treatment of exceptional losses charge losses to reserve or accumulated profit rather than to the income statement to "avoid distorting the profit of the year". S218 3.4 CREATIVE ACCOUNTING (continued) (g) Timing - sell assets now at a profit or defer selling them at a loss and thus increase the profits of this particular year. (h) Inventory - don't be too conservative; don't write off too much obsolete inventory. (i) Create a huge “restructuring” charge, and use it as a semi-secret reserve to ENSURE that profitability bounces back well ,,, in the following year or so ,,, S219 3.4 CREATIVE ACCOUNTING (continued) (j) Profit - take profit on uncompleted contracts. (k) Take or defer ... Forex and derivative profits or losses and other legal, environmental, employee, pensioner contingent liabilities, which are so difficult to identify and evaluate. Note: In some companies the material contingent liability for legal claims ... may be the key to profit or loss this year ... which may thus depend more on the opinion of the lawyers ... than the accountants ... conversely to reduce the profit this year ... S220 3.6DETECTION OF CREATIVITY To detect creative accounting. study the notes to the financial statements very carefully for inconsistencies in accounting principles and watch for: (a) Deferred and intangible assets which cannot be justified. (b) Changes in inventory valuation and investment values. S221 3.6 DETECTION OF CREATIVITY (continued) (c) Charges of profits or losses not to the income statement but to reserves or accumulated profit. (d) Release of reserves into profit without specific disclosure. (e) Accruals noted but~not actually provided for. (f) Vague reserves which are not clearly equity or debt. (g) Investments in subsidiaries not consolidated. (Why?) S222 3.6 DETECTION OF CREATIVITY (continued) (h) Increased amount for "goodwill" in the balance sheet, that is not written off within five years .... (i) Forex profits and losses. (j) Pension fund provisions. (k) ALWAYS ... RECONCILE THE PROFIT WITH IAS!! S223 3.6 DETECTION OF CREATIVITY (continued) (l) Search for extra-ordinary contingent liabilities for FOREX , derivatives, leasing, legal claims, environmental issues. employee benefits etc. which may be "material" ... !! Note: Try very hard to Ignore the "peanuts" ... and to concentrate on the "coconuts" ... S224 3.7 ROLE OF THE AUDITORS In theory the Auditor is employed by the shareholders under the law to protect the interests of the shareholders; in reality he is hired by the management to satisfy the law and add credibility to published financial data; as an "honest professional public accountant";. He protects his own interests but "bends occasionally to meet the reality of the situation" ... but is the first person to be sued if the company goes bankrupt .... S225 3.7 ROLE OF THE AUDITORS (continued) Auditor charges an appropriate fee for making a report on the financial statements; he merely tests the records and does not guarantee their accuracy or the absence of fraud... Professional standards of auditors in United States, Holland, England, Australia, New Zealand, South Africa, Canada, etc. are higher and sometimes quite different from (so called) professional auditors in many other countries. S226 3.7 ROLE OF THE AUDITORS (continued) Note: Be a little careful with financial statements “audited “ in ... Suisse , France,, Germany, Italy, Spain, Africa, Middle East, Asia etc ... unless audited by the ... “Big Five” .... and quoted on NYSE ... under SEC rules ... and reconciled with IAS ... S227 3.7 ROLE OF THE AUDITORS (continued) Auditor who is not independent, not a professional public accountant and has no public reputation cannot always be expected to give an unbiased opinion. An Auditor not satisfied with financial reports must persuade client to change financial statements by appropriate notes or finally he must qualify his report. S228 3.7 ROLE OF THE AUDITORS (continued) Auditor is "flexible" to changes in accounting principles when the tax law changes. Particularly concerned with not overstating the financial position but happy for it to be understated without comment. In some countries financial statements are expected to be very very conservative ... and thus ... not necessarily very true or very fair e.g. Suisse!! S229 3.7 ROLE OF THE AUDITORS Evaluate the auditor's work not by his professional qualification alone ... but by his: name, reputation, fee, independence ... and the local financial norms ... you may be amazed to find that in some places 50% of the business transactions do not get recorded in the books ...! S230 3.7 ROLE OF THE AUDITORS (continued) A delay of more than 2 months in publishing professionally audited financial statements must ALWAYS ... be a "financial danger alarm bell" ... Alerting you to look carefully for signs of ... creativity ... contingent liabilities ... off-balance sheet financing" ... FOREX losses ... environmental claims ... or even missing funds ... and the usual business failures ... Everywhere? ... Yes ... especially in developing countries ... S231 3.7 ROLE OF THE AUDITORS (continued) Why? Because so often ... the "auditors" ... who appear to be reliable ... may in reality ... NOT BE ... as professional ... as independent ... as IAS oriented ... or as adequately paid ... so be careful ... and put the audit credibility ... into in your PFD ... S232 3.8 DECEPTIONS IN FINANCIAL REPORTING Figures for a purely normal year may be reported by the Chairman as "exceptionally good" by employing the following devices: (a) Quote the amounts of differences without indicating the relative difference to the whole. (b) Quote small difference amounts in terms of large percentage changes. S233 3.8 DECEPTIONS IN FINANCIAL REPORTING (continued) (c) Quote aspects of transactions that are improving and avoid the depressing aspects. (d) Choose a bad prior year as a standard of comparison such that the present year appears to be a substantial improvement (compared with the carefully selected terrible prior year). (e) Attribute profit increases to good management. S234 3.8 DECEPTIONS IN FINANCIAL REPORTING (continued) (f) Attribute losses to "consolidation for the future, "unfair competition", the "depressed economy" or "government policy" (and the recently retired last CEO)!! (g) Point out exceptional profits and losses only if they support the case. (h) Similarly conceal losses by charging capital reserve or accumulated profit (not the income statement). S235 3.8 DECEPTIONS IN FINANCIAL REPORTING (continued) (i) Improve capital reserve by revaluing certain fixed assets and then charge off the losses to capital reserve. (j) Quote all figures but only compare certain of them with prior performance. (k) Show only those financial ratios that appear to indicate improvement over the past years; ignore others; choose a basis to compute the ratios that suits the case. S236 3.8 DECEPTIONS IN FINANCIAL REPORTING (continued) (l) Release secret reserves by changes in policy for inventory and investment valuation, depreciation and contingencies. (m) Quote profits before or after income tax as appropriate. (n) Quote employee numbers; increases result from "expansion" decreases result from more efficient operations". S237 3.8 DECEPTIONS IN FINANCIAL REPORTING (continued) (o) Increase the volume of information in the annual report: add more maps, graphs and pictures! (p) Consolidate or do not consolidate subsidiaries. (q) Continually point out that financial statements have been prepared so as to avoid distortion of figures which could mislead the shareholders (but never discuss “poison pills”). (r) Make a restructuring charge and blame the retiring CEO ... and announce a recovery for next year ... S238 3.8 DECEPTIONS IN FINANCIAL REPORTING (continued) Key Note: 1. Profit at the front of the Annual Report may "disappear" in the small print of the notes to financial statements. 2. Always check the reconciliation of the net profit figure with IAS you may be very surprised ...!! S239 3.9 PRACTICAL APPROACH TO ACCOUNTING PRINCIPLES (a) If current year's profit is adequate. be conservative and: 1. Charge off all losses to the income statement either as operating or non operating costs, AND charge off all R & D, advertising and deferred costs as soon as possible. 2. Take all profits into the income statement either as operating or non operating income, AND don't change accounting principles unless absolutely necessary. S240 3.9 PRACTICAL APPROACH TO ACCOUNTING PRINCIPLES (continued) (b) If current year's profit is not adequate, be less conservative: 1. Defer costs or charge them to reserve 2. Take profits on working process to date Note: Keep the "credibility gap" to the minimum but if loss is "inevitable" .... then make a it a "big one" ... add a bit more for “restructuring” ... and announce a "recovery in the current year after re-structuring “.... S241 3.10 FINANCIAL POLICIES Need for financial policies to provide for EVA/SVA with sustainable cash flows and profits with health and continuity of the business. Financial management doeso not avoid risk ... it balance risk and return. Financial statwments must occasionally be manipulated ( “window dressed “, “adjusted within the law”, “modified in accoprdance with accounting princioples”, creative”, “practical”, ” creative” etc.) S242 3.11 FINANCIAL ETHICS Now please, answer the following questions aloud, and to try to get some general agreement in the MG: (a) Should financial statements for shareholders always be “true and fair” and disclose reality? S243 3.11 FINANCIAL ETHICS (continued) (b) Even when (possible) disclosure of a dangerous position could lead to a disaster which might be avoidable? S244 3.11 FINANCIAL ETHICS (continued) (c) Can several alternative financial statements all be equally “true and fair”? S245 3.11 FINANCIAL ETHICS (continued) (d) Would you legally "creative" in a financial statement to gain time for your company's survival? S246 3.11 FINANCIAL ETHICS (continued) (e) Who knows best what to do with excess cash in the company? Management or shareholders? (f) Who really should decide what profit is shown in each year's financial statements? Accountants ? Auditors? Lawyers? Bankers? Major shareholders? Management? S247 3.12 LEARNING PATTERNS - REVIEW 1. CREATIVE ACCOUNTING • TAX LAWS • COMPANY LAWS • GAAP • IAS • AUDITING STANDARDS ... BUT STILL ... CA S248 3.12 LEARNING PATTERNS - REVIEW 2.FINANCIAL POLICY BALANCING RISK AND RETURN TIMING IS THE KEY • FOR EVA ... AND SVA S249 3.12 LEARNING PATTERNS - REVIEW 3. CASH FLOW • CASH IS A FACT! • PROFIT IS JUST AN OPINION !! S250 3.13 INSTRUCTIONS (10 minutes) (a) Reassemble in SG (b) Study the lecture carefully and record key points in your notebook (c) Discuss outstanding questions (d) When the bell rings continue with the case study which follows. S251 ASSIGNMENT 5.0 - LECTURE ELECTRONICS RESEARCH COMPANY (ERC) 5.1 STORY OF THE CASE ERC is in research and manufacture of electronic components for space and computer systems. Dissident stockholders forced the Chairman to promise a small profit for last year. The new R&D project will cost an extra ECU one million per 2Last year's initial profit ECU .4 (400,000) was computed before expending special R&D and inventory losses, and before possibly crediting profit on uncompleted contracts. S252 5.1 STORY OF THE CASE Many parties are interested in the financial statements, including: stock markets, tax authorities, existing and potential shareholders, trade unions, management, bank ... all the “stakeholders” ...etc. What profit or loss should the company report for last year? S253 5.2 HEALTH OF THE COMPANY (a) Liquidity: quick, current and E:D ratios are all poor; extensive borrowing from the bank; liquidity position is critical. (b) Activity: sales are high, but inventory and asset turnover poor; high inventory write down; a expanding company has become increasingly inactive. S254 5.2 HEALTH OF THE COMPANY (continued) (c) Profitability: poor profitability due to the inventory write down, government contracts, and high R & D costs; poor management? (d) Potential: R&D good, but little real evidence of profitable opportunities in terms of marketing, production, finance, etc. (e) Overall: company unprofitable and under- capitalized for further expansion. S255 5.3 FINANCIAL STATEMENT OBJECTIVES Management must try to ensure the long-term survival and increasing long-term value of the company. Creative accounting ("Creative Accounting") within the law and accounting principles may be justified if the objectives are reasonably consistent with local business practices! S256 5.3 FINANCIAL STATEMENT OBJECTIVES (continued) Provided management has confidence in the future of the company, it must produce financial statements which do not cause unnecessary loss to shareholders, creditors, employees, etc. The extent of creative accounting employed depends on the pressure to produce reasonable results to ensure the opportunity for survival . Thus CA is only a short term solution. S257 5.4 PARTIES CONCERNED WITH CREATIVE ACCOUNTING (a) Tax Authorities: require conformity with tax regulations to allow company to minimize tax liability. (b) Shareholders: concerned that profits should not cause a fall in share price; this might motivate dissatisfied shareholders to try for control. (c) Trade Unions: greater pressure for higher wages if the statements show a profit. S258 5.4 PARTIES CONCERNED WITH CREATIVE ACCOUNTING (continued) (d) Banks: unhappy about large loans to company which is losing money, with an uncertain future and liquidity problems. (e) Government - expects company to be profitable as indicator for survival and thus a suitable party for government contracts. S259 5.4 PARTIES CONCERNED WITH CREATIVE ACCOUNTING (continued) (f) Press and financial analysts: who influence the stock market price of the company's shares, and thus the risk of take-over. (g) Management and staff - expect profitable results for survival and morale of all company staff without fear of lay-offs. S260 5.5 JUSTIFICATION FOR CA (a) Management and staff and company survival. (b) Recognition that cash is a fact but profit only a matter of opinion. (c) Gain TIME to act, and avoid the danger of fraud by deception, which sets the limits. S261 5.6 RECOMMENDATIONS ON DISPUTED ITEMS (a) R & D Expense: no justification for carrying forward the normal R & D expensed in the past. New special R & D could have special benefit for the future and could be carried forward after deduction of tax. Not conservative accounting, but company ls not able to take such a large loss this year. S262 5.6 RECOMMENDATIONS ON DISPUTED ITEMS (continued) (b) Inventory Loss: should be charged to last year, regardless of when the inventory was made. Charge to accumulated profit gives a false impression of last year's activities and results. However, some auditors may pass it either way. S263 5.6 RECOMMENDATIONS ON DISPUTED ITEMS (continued) (c) Profit on uncompleted contracts - previous accounting practice of deferred profit until projects completed is very conservative. All uncompleted contracts could be examined for a reasonable figure of profit to date and to be included in the last year's profit. S264 5.6 RECOMMENDATIONS ON DISPUTED ITEMS (continued) NOTE: The above suggestions are not unethical nor illegal creative accountings, but merely practical attempts to produce realistic figures which are useful to management and the parties interested in the company's future success. S265 5.7 AUDITOR'S REACTIONS Auditors insist on fair accounts in accordance with "generally accepted accounting principles" which tend to depend upon the law and business practice of each country. Currently pressure for all "quoted" companies to adopt IAS!! Particular ERC concern this year because of unhealthy position is possible publicity from a liquidation or take over ... RESULT? .... CEO GETS FIRED BUT THE AUDITORS GET SUED FOR NEGLIGENCE ,,,, ! S266 5.7 AUDITOR'S REACTIONS (continued) Disclosure of all changes in accounting principles is vital; auditors usually insist that the Chief Executive "certifies" every change as being "reasonable and in the interests of the company". In reality, would probably NOT agree to the normal R&D being carried forward, but would agree to alternative treatment (after tax) of the disputed items. All changes must be recorded as notes to the financial statements with explanation of the effects on the profit figure. S267 5.7 AUDITOR'S REACTIONS (continued) Auditors often believe that the public is "adequately informed" if the data is somewhere in the financial statements, even though it might require highly skilled accountant to find it! It may sometimes be difficult to change auditors without adverse publicity. S268 5.7 AUDITOR'S REACTIONS (continued) Fees not relevant here. ERC could r place a "difficult" auditor next year ... but NOT this year!!! Alternatively, ERC could add another (international) auditor this year as a "joint auditor", to influence the current auditor!!! NOTE: The auditor may not be too unhappy with a long delay in producing published financial statements. It would give him more time to seeif the company will survive, and thus reduce his risk of damage claims by the creditors!! S269 5.8 DECISION AND JUSTIFICATION (a) Discussion Company is in very difficult position; it must incur extensive R&D cost to survive and it can't afford to expense it, as in the past. Financial policy therefore must be realistic and figures produced must be CREDIBLE to all parties concerned. S270 5.8 DECISION AND JUSTIFICATION (continued) Management must first decide whether they firmly believe that the company has a future as an independent operation rather than as a part of a larger group of companies i.e. take-over. Doubtful whether existing equity base could finance the WORKING CAPITAL EXPANSION, unless profits were extremely high. This seems unlikely. S271 5.8 DECISION AND JUSTIFICATION (continued) (b) Decision Suggest the adjusted profit for last year be ECU .6 millions computed as follws: Existing profit (ECU - millions) Plus: profit on all uncompleted contracts .4 .8 Total Less: inventory losses Adjusted profit (ECU - millions) 1.2 .6 .6 S272 5.8 DECISION AND JUSTIFICATION (continued) NOTES: 1. Full disclosure and justification of the changes in accounting practices must be recorded in the "Notes to the Financial Statements". 2. No possibility of issue of new shares unless last year's profit is a perceived as a "break-through". 3. The new product will take three years to develop and therefore management must seek alternative short term and long term financing arrangements and probably even the merger or sale of the company. S273 5.8 DECISION AND JUSTIFICATION (continued) (c) Justification Liquidity is critical; the scale of operations has become too great for the equity base; shareholders are unhappy. ERC can no longer afford to expense R&D as it did in the past. S274 5.8 DECISION AND JUSTIFICATION (continued) The long term financial future of company is in doubt. Creative accounting (creative accounting) may gain TIME to arrange the sale or merger of the company. Creative accounting is only an aid in financial management where the long term future of the company can be assured. S275 5.9 LEARNING POINTS (a) Parties concerned with financial statements are: tax authorities, shareholders, management and staff, government, trade unions, banks and suppliers, financial press and analysts etc. (b) Tax regulations are not necessarily good accounting principles although they may have to be followed to minimize tax liability. (c) Charges for R & D expense and inventory losses, and profits on uncompleted contracts, are susceptible to creative accounting. S276 5.9 LEARNING POINTS (continued) (d) Objective of financial management is to ensure long term survival and increasing value of the company. (e) Some "creativity" (creative accounting) may be inevitable when the survival of a company is in doubt; but management must keep within generally accepted accounting principles and IAS!! (f) All changes in accounting principles must be noted in the financial statements and the effect on the current year's profit explained and reconciled with IAS. S277 5.9 LEARNING POINTS (continued) (g) Financial statements should be credible to the parties concerned. (h) Auditors will normally agree to reasonably creative figures provided they are within I.A.S., certified by management and duly noted in the financial statements. (i) Changes of auditors or higher audit fees are not practical methods of dealing with financial management problems; may we can always appoint "joint auditors" and thereby apply pressure. S278 5.9 LEARNING POINTS (continued) (j) Creative accounting may be inevitable and in certain circumstances may benefit shareholders, employees, management, government, banks, etc. (k) It is poor financial policy to defer items that should bc expensed or to charge accumulated (past) profit wit current losses. (l) No need to be excessively conservative in accounting all the time but past conservatism may provide present and future flexibility. S279 5.10 LEARNING PATTERNS 1. PARTIES TO FINANCIAL STATEMENTS TAX MGT. BANKS OWNERS STAFF SUPPLIERS GOVT . TU's FINANCIAL PRESS MANAGEMENTS AND ABOVE ALL ...CUSTOMERS S280 5.10 LEARNING PATTERNS 2. CREATIVE ... BUT NOT SO CREATIVE THAT ... 281 5.10 LEARNING PATTERNS 3. AUDITORS HONEST, TRUE, FAIR, PROFESSIONAL, OPINION, NOTES BUT IN LIQUIDATION ... FIRST CREDITOR REACTION ... CAN WE SUE THEM? S282 5.11 INSTRUCTIONS (a) Re-assemble in CSG (b) Study the lecture and discuss in CSG. (c) Record significant points in your notebook (d) Reassemble in MG when the bell rings S283 ASSIGNMENT 6.0 - BILL BROWN (30 minutes) 6.1 INSTRUCTIONS (a) Reassemble in SG (b) Study the case and individually answer all the questions (on the worksheet in the diary) (c) Compare your answers in SG and when the bell rings, stop for lunch! (e) After lunch, check with the correct solutions and discuss outstanding questions S284 ASSIGNMENT 7.0 STUDY - FINANCIAL MANAGEMENT (30 minutes) 7.1 INSTRUCTIONS (a) Re-assemble in new SG (b) Study the lecture and discuss in SG and record significant points on the flip chart. (c) Review the glossary for any difficulties with new words (d) Record significant points in your notebook and re-assemble in MG when the bell rings S285 8.0 - LECTURE - FINANCIAL MANAGEMENT 8.1 FINANCIAL MANAGEMENT AND RISK Financial management plans the sources and uses of funds to achieve objectives. Key objective is to increase the long term value of the business. Share value depends upon earnings. investment. gearing, growth and dividend policies and prospects. S286 8.1 FINANCIAL MANAGEMENT AND RISK (continued) Financial management takes risk in a balanced way. Risks include economic risk. marketing risk. production risk, technological risk and, above all in international business. political risk. All risks end up as financial risk. Before making a financial decision. seek all available data. Analyse to seek out all possible risks and measure the extent of those risks. S287 8.1 FINANCIAL MANAGEMENT AND RISK (continued) Seek all alternatives and avoid "emotional investment in traditional financial practices". Financial management is creative not defensive! But don’t be so creative ... that you have to spend a year or two inside ... rent free !!! S289 8.2 TECHNIQUES OF FINANCIAL MANAGEMENT Financial techniques aid management but are no substitute for business acumen and an intuitive feeling for business problems. S290 8.2 TECHNIQUES OF FINANCIAL MANAGEMENT Techniques include: Ratio analysis (LAPP system) Forecasting of funds flows and cash flows. Forecasting of income statements and balance sheets Capital investment analysis EVA/SVA analysis Earnings per share analysis (EPS) Break-even analysis Creative accounting (manipulation) concepts. Benchmarking Intuitive assessment of potential contingent liabilities (leasing, legal, employee, environment etc.) S291 8.2 TECHNIQUES OF FINANCIAL MANAGEMENT (continuedf) Note: The key technique in financial analysis is simply to compare the large amounts with past. budget and industry, by amounts and ratios . Check that they are "internally consistent" and fully investigate reasons for differences. S292 8.3 CONTROL Control of a company is not merely 51% of the shares. but the ability to influence the Board of Directors May arise from as little as 8% of shares outstanding. Control by influence in good times changes rapidly when disaster strikes (unless the ‘poison pill” works) S293 8.3 CONTROL Effective financial management provides: cash flow, earnings, growth plus dividends and increased share value . “Poison Pills” are management schemes to prevent “take-over” of a quoted company. I n practice, they may deter a take-over in the short run and give managememnt time to change its policies from un profitable “expansnsion and diversification” to the key priority for EVA/SVA. S294 8.4 SHORT TERM FINANCING Determine whether the financial need is really short term rather than long term. i.e. that funds are adequately available in the long term. Look for the peak and duration of short term requirements. Plan for “operating” cash flow that is adequate to cover increased working capital and normal fixed asset requirements and ... to provide cash for new profitable investment opportunities. Recognize the cash flow “drivers”: trading profit, sales growth. WC management, fixed asset management and taxation. S295 8.4 SHORT TERM FINANCING (continued) Make financial projections that look for "daylight ahead" i.e. cash flow, profitability and financial health now and in the future. Be creative in seeking sources of finance. Set financial strategies that reflect management's attitude towards risk. E:D of 1:3 may be acceptable ... if it discourages take-over bids ... Personal relationships in the financial community are the real key to financial success ... Not what you know but who you know (and who will lend you the cash when you really need it. S296 8.4 SHORT TERM FINANCING (continued) Be skillful in financial forecasting but be skeptical about the results. Question the underlying assumptions and make alternative computations. Search out the possible disasters and meet them as part of the normal planning process.s S297 8.5 APPROACH TO WORKING CAPITAL MANAGEMENT May involve: Getting ALL managers to “OWN” the WC problem ... Investment and management of cash. receivables and inventory Persuading suppliers to hold inventories and nvoice later Researching customers and suppliers with on site visits Continually controlling S298 8.5 APPROACH TO WORKING CAPITAL MANAGEMENT (continued) Sources of funds: Stretch the suppliers Bank loans and leasing Factoring and field warehousing Grey market operations (borrowing the financial markets but not through the banks!). Note: "Get a favorable "track record" of borrowing and repayment as a financial lifeline for the future". S299 8.6 BANK AND BORROWER OBJECTIVES Objectives are not the same. Bank tries to be reasonably conservative in selecting alternative uses for its limited money. Borrower seeks to take risk by using borrowing (debt) as financial leverage and thus increase profitability of his equity. Banks do more for old clients than for new ones because risk seems to be lower. S300 8.6 BANK AND BORROWER OBJECTIVES (continued) Banks prefer borrowers to have only one source of funds (the lender) whereas borrowers prefer to have multiple sources. Non bank lenders often make substantial loans if they get not only interest but a piece of the action" (some equity participation). Note: Always set up an good alternative ... BEFORE negotiating with the bank manager ... do it from strength !! S301 8.7 LIQUIDATION Default on borrowing makes a company liable to liquidation (as one of the seven alternatives ...). Liquidation values are low because trade buyers normally "step back and wait for values to fall". Generally compared with book values, fixed assets (except real estate) produce about 40%, inventory about 25% receivables about 60%,thus leading to substantial losses. S302 8.7 LIQUIDATION (continued) For this reason many lenders avoid actually liquidating a defaulter. Secured creditors get paid first and unsecured creditors may get little on liquidation. The "easy" alternative of continuing the business may be costly since overheads continue and losses often increase very substantially before recovery. S303 8.7 LIQUIDATION (continued) If a bank sells a defaulting business, it can often offer special financing to a strong buyer and thereby get a good price. "Company doctors" succeed in reviving poor businesses not merely by financial skills but also by the reputation and the debt capacity they bring with them. Assessed tax losses may be an "asset" of the business. S304 8.8 EQUITY AND DEBT a . The equity : debt relationship of a company, is a measure of risk, debt capacity, leverage and ability to borrow. b. There are various wasy of computing the E:D ratio: 1. A simple computation relates Equity to Total Liabilities. 2. An alternative ratio relates Equity to Long Term Debt. 3. Another alterrnatived ratio is to relate Equity to “Net Long Term Debt “(debt less cash and marketable securities). S305 8.8 EQUITY AND DEBT (continued) c. An E : D of 2 : 1 is always strong but attracts “cash hungry” take-over bids. A ratio of 1 : 1 is reasonable but some industries or companies accept an E : D of 1 : 4 quite happily. It depends upon norms of the industry, the financial community nd the country! (and also upon wheter the banks and other creditors are also shareholders)!!! S306 8.8 EQUITY AND DEBT (continued) d. Attitudes towards profit and risk depend upon the personal values and experience of the Chief Executive. The timing of the risk-taking seriously affects its success or failure. Timing is the key! e. A company may take a higher risk with E:D of 1 to finance expansion; the smaller equity base is a lower cushion to protect creditors. A temporary poor E:D ratio enables "bridging" until longer term finance is available , to reduce the a risk of failure. S307 8.8 EQUITY AND DEBT (continued) f. Long term assets should normally be financed with long term money. But they may be "bridged" from short term funds if long term financing is more easily available later or if equity or retained profits become available later. g. Leasing of long term assets saves cash but may (depending on the type of lease) distort the financial statements, since assets and liabilities may not always haveto be t shown on the balance sheet Thus then E:D looks better ... but is NOT!!! S308 8.8 EQUITY AND DEBT (continued) h. This "OFF BALANCE SHEET FINANCING" may have to be revealed by capitalising the lease as an asset and a liability, as well as a note to financial statements. It may be a "Material" contingent liability!! And it is usually very expensive!!! i. Similarly refinancing long term liabilities with “derivatives” to reduce interest rates has become a normal financial technique, which requires careful investigation. S309 8.9 THE FINANCIAL MANAGER a. The financial manager needs not only knowledge and skills in accounting and financial forecasting, but also the "right" attitudes towards risk-taking. Timing is the key! b. Understand the effect of increased activity on assets required and the importance of planning cash flows. S310 8.9 THE FINANCIAL MANAGER (continued) c. Seek all "seven" alternatives before making any major financial decision. Do a PFD (provision for disaster) brain-storming just to be sure that you have considered everything that could go wrong ... S311 8.9 THE FINANCIAL MANAGER (continued) d. Always useful to check that the underlaying assumption will be valid for the future ... especially in developing countries ...!! e. Financial risk in the 1990's may come more from politics and technological change than from "normal" marketing and production operations. f. Need to develop changing financial polices that anticipate change ... not merely react to it ... 312 8.9 THE FINANCIAL MANAGER (continued) Notes: Remember : FOREX and inflation are normal, and thus "debt" may be a hedge against risk and an opportunity to ... benefit ... from it. Remember : rethink carefully the continuing validity ... (or not) ... of the assumptions underlying your ... (or not not of the assumptions ... (very reasonable) ... financial policies and forecasts ... they may be 80% wrong!! S313 8.9 THE FINANCIAL MANAGER (continued) Remember : every financial community and country has its own "norms" of what is ... "financial health" ... what are ... "financial ethics" ... and they may differ very widely indeed ... and the “LAW“ may take no action at all! Remember : a basic familiarity with company and tax law may enable the financial manager to make more effective use of so called ... "expert financial advice “... S314 8.10 LEARNING PATTERNS - REVIEW S315 8.10 LEARNING PATTERNS - REVIEW 1. LIQUIDATION VALUES LOW ... LOWER ... LOWEST TIMING IS THE KEY S316 8.10 LEARNING PATTERNS - REVIEW 2. EQUITY : DEBT SIMPLE APPROACH - EQUITY : TOTAL LIABILITIES COMPLEX APPROACH - EQUITY : LONG TERM LIABILITIES - EQUITY : NET LONG TERM LIABILITIES S317 8.10 LEARNING PATTERNS - REVIEW 3. FINANCIAL ETHICS TIME? PLACE? LOCAL LAW? INTERNATIONAL LAW? CULTURE? CUSTOM? ECONOMY? PEOPLE v PRESSURE? S318 8.11 INSTRUCTIONS (10 minutes) (a) Reassemble in SG (b) Study the lecture carefully and record key points in your notebook (c) Discuss outstanding questions (d) When the bell rings continue with the case study which follows. S319 ASSIGNMENT 10.0 LECTURE LUMSDEN (B) 10.1 STORY OF THE CASE Company expanded in response to customers orders and planned to finance plant and working capital from bank loans. Expansion program doubled and bank forced to provide more finance. S320 10.1STORY OF THE CASE (continued) Management failed to appreciate the difficulties of running a larger plant in economic down-turn conditions so that company sustained losses and defaulted upon bank loan repayments. Company now in critical condition as defaulter to the bank. S321 10.2 HEALTH OF THE COMPANY (a) Liquidity Quick ratio and current ratios poor E:D very weak with little hope of improvement Default on outstanding loans indicates liquidity crisis. S322 10.2 HEALTH OF THE COMPANY (continued) (b) Activity Low inventory and receivables because the whole activity of the company at well below capacity . Little prospect of increased sales which would require more working capital. S323 10.2 HEALTH OF THE COMPANY (continued) (c) Profitability No details but losses sustained and little prospect of future profit. Any continuity of the business will probably involve increasing monthly losses for some time, S324 10.2 HEALTH OF THE COMPANY (continued) (d) Potential Market depressed, productive capacity over-specialized, financial crisis, reputation lost with customers and suppliers, Management troubles . Poor prospects for the future in the face of an immediate threat by the bank. S325 10.3 CAUSES OF FINANCIAL DIFFICULTIES Expansion of long term assets with only short term financing. Failure to increase equity base when the company was still strong. False assumptions of orders and profitability Failure to recognize the risk that orders could be canceled as Lumsden was only a "marginal supplier". S326 10.3 CAUSES OF FINANCIAL DIFFICULTIES (continued) Trade union difficulties. Management unable to run a larger operation especially in a general economic recession. Poor financial policies at too high risk, destroyed the financial health of the company. S327 10.4 DIVERSIFICATION Diversification involves not only production but marketing channels; company too specialized and does not have distribution channels for other products. No immediate need for WC due to low activity. However improvement of activity will lead to need for more inventory and receivables and therefore more WC finance; bank unlikely to allow further loans in view of the risk. S328 10.4 DIVERSIFICATION (continued) Difficult suppliers will not extend much credit now! Myth that diversification into an unfamiliar new activity appears to be easier than the existing known business. Extensive loss due to overheads inevitable, pending INEVITABLE DELAY in the possible success of diversification. S329 10.5 AMOUNT DUE TO THE BANK Bank loans ECU 400,000 long term, ECU 160,000 short term less balance on hand ECU 43,000 ,gives net liability ECU 517,000. Bank would immediately offset the current account against the loan and stop all futures cheques. Bank may pay off small outside creditors to get freedom to delay or sell the company. S340 10.5 AMOUNT DUE TO THE BANK (continued) Bank does help old clients but not bad business, because that would attract other bad business. Possible liquidation of Lumsden depends upon other alternatives available. S341 10.6 POSSIBLE LOSS ON LIQUIDATION If the assets were sold rapidly, trade competitors would "stand back to let the prices fall". S342 10.6 POSSIBLE LOSS ON LIQUIDATION Cash Receivables Inventory Plant Less: small creditors Less: mortgage (secured) Net assets Book Value 43 10 101 854 1,008 (71) (48) 889 Liquidation Value 5 50% 25 25% 472 50% 502 (71) (48) 383 Less bank loans (560-43 above) Possible loss to the bank 517 134 net S343 10.7 LUMSDEN ALTERNATIVES AND FINANCIAL POLICY (a) Alternatives: 1, Do nothing but wait for the banks to take action. 2, Sell the business to a customer (assessed tax loss is a saleable asset). 3. Convince the bank to allow more time for business to recover. S344 10.7 LUMSDEN ALTERNATIVES AND FINANCIAL POLICY (continued) (a) Alternatives: 4, Get more equity base and make a deal with the bank. 5. Get a merchant bank or other partner or organization interested in taking some financial interest in the business. 6, Sell the plant to another supplier, thereby providing cash to repay the bank substantially. S345 10.7 LUMSDEN ALTERNATIVES AND FINANCIAL POLICY (continued) NOTE: With a general economic recession it is difficult for Lumsden to do much in the future except try to defer the bank for a month until he can combine or sell the business. His "bridging" finance has been stretched too far! S346 10.8 BANK ALTERNATIVES AND FINANCIAL POLICY (a) Alternatives: 1. Do nothing for a month or two to give Lumsden time to recover or do a deal. 2. Get Lumsden to put up new security for the loan. 3, Foreclose on the loans and insist upon repayment immediately and then put in receiver to manage the business. S347 10.8 BANK ALTERNATIVES AND FINANCIAL POLICY (continued) 4. Negotiate with Lumsden to take over the business "by consent" and by paying off the small creditors; continue the business until it can be sold. 5. Take over the business by arrangement keep the business "on ice" to cut overhead until a buyer is found later. 6. Sell the business to a customer or supplier (assessed tax loss is a saleable asset). 7. Get a new manager to run the business profitably. S348 10.8 BANK ALTERNATIVES AND FINANCIAL POLICY (continued) NOTE: Continuing the business may involve high overheads and even greater losses. Forced sale involves substantial losses, because competitors will not offer much at this time. By keeping the business "on ice" for some months the bank could probably sell it for a good price in the future, by offering to provide substantial fFINANCIAL support to a strong buyer - and that is what they decided to do!!. S349 10.9 LEARNING POINTS (a) Poor management of working capital may not become apparent for a year or two when a sudden financial crisis arises. (b) A business presently sustaining losses may well sustain even greater losses very soon. (c) Liquidation values in a business are extremely low because competitors hold back until the prices fall. S350 10.9 LEARNING POINTS (g) Major creditors may find it useful to pay off the other creditors and get complete control. (h) Bank's reputation is only one factor in its decision making; also concerned with keeping losses to the minimum both now and in the future. S351 10.9 LEARNING POINTS (i) Keeping a loss company going at a modest level involves losses and overheads and even more finance! (j) Sale of a company by a bank is easier when bank offers to finance the purchaser. (k) Rapid expansion of a business changes its nature and changes management's job; existing management must be flexible enough to adopt a new style for the larger scale of operations.R S352 10.9 LEARNING POINTS (l) An experienced successful older manager of a small company may be unable to manage a large organization because his knowledge, skills and attitudes are inappropriate. (m) Business managers must understand finance to avoid financial disaster. (n) Production efficiency is not enough for business survival. S353 10.9 LEARNING POINTS (o) Attractive sales orders outstanding should be viewed skeptically, because they may be canceled without compensation. (p) At times of low activity, receivables, inventory, sales and profits arc all low; however to RECOVER AND FIND SUCCESS with sales and profits, we shall need cash to finance increased inventories and receivables. (q) "PFD" is vital to avoid excessive "EI" (emotional investment)!! S354 10.10 LEARNING PATTERNS 1. BANK ALTERNATIVES SEVEN ... S355 10.10 LEARNING PATTERNS 2. COMPANY ALTERNATIVES SEVEN .. . S356 10.10 LEARNING PATTERNS 3. TIMING IS THE KEY TO EVA/SVA ... S357 10.11 INSTRUCTIONS (a) Re-assemble in CSG (b) Study the lecture and discuss in CSG. (c) Record significant points in your notebook (d) Reassemble in MG when the bell rings S358 ASSIGNMENT 11.0 - QUIZ (45 minutes) 11.1 INSTRUCTIONS (a) Reassemble in SG, and do the quiz of 100 questions on the answer sheet in the diary (c) Check your answer with the organizer and resolve outstanding questions (d) Complete the first feedback form in the course diary and give it to the organizer. (e) Reassemble in MG when the bell rings S359 12.0 ASSIGNMENT - SUMMARY LECTURE FOR PART II (30 minutes) 12.1 OBJECTIVES OF THE COURSE (a) Understand accounting language and the concepts of financial management. (b) Recognize the need for financial forecasting of cash, funds, income statements and balance sheets. income statements S360 12.1 OBJECTIVES OF THE COURSE (continued) (c) Develop practical skills in using financial data to manage working capital effectively. (d) Recognize "creative accounting" in financial reporting, despite IAS (International Accounting Standards). (e) Motivate further study in the future S361 12.2 FINANCIAL MANAGEMENT NEEDS Knowledge, skills and appropriate attitudes for creativity in solving financial problems. Good audited, timely (4 days monthly/40 days annually) financial data of the current financial position (treat "delay" with great suspicion). Reliable alternative forecasts of the future: cash flow. funds flow, income statements, balance sheets. etc. Benchmarking and EVA/SVA data, and limited emotional investment so that all seven alternatives may be fairly evaluated. S362 12.3 FINANCIAL STATEMENTS Objective is to be useful and credible, by following general accepted accounting principles and only be "creative" if absolutely necessary. Accounting principles, company law and tax law, affect the way companies present financial statements. The Chief Executive and not the auditor determines the profit disclosed each year. Creativity may achieve higher profit this year but lower profit figure next year ... but let's get there first ... S363 12.4 AUDITORS Auditor is a professional "honest man" (with professional standards). Auditor’s OPINION is based on random tests, not detailed checking of all transactions. Auditor's reputation is vital to his business! Check auditor's name. fee and independence to evaluate the quality of his audit and reliability of the financial statements. S364 12.4 AUDITORS (continued) Most auditors will "bend", if pushed hard enough; small auditing firms often "bend" more easily than big international public accountants. Conservatism is NOT usually regarded as creative accounting. (especially in Germany and Suisse) S365 12.5 ACCOUNTING VALUES The valuation of assets in the books, affects all financial ratios and the total validity of the financial statements. When assets are substantially under or over valued then adjust the ratios accordingly. Asset values at: cost, selling price. or liquidation are all different. Value changes over time; “true and fair” values are impossible ... seek “useful” values .... Usefulness within credible standards is reasonable. S366 12.6 FINANCIAL MANAGEMENT OF WORKING CAPITAL (a) Determine whether a business has a short term or long term financial need. (b) Recognize that increased investment in WC must bring a return above thr CoC (Cost of Capital). Check the “materialioty” of the iINVESTMENT in receivables and inventory in relation to total assets; sometimes they are more than fixed assets - and who is in control? (c) Evaluate past performance in relation to the industry averages; then forecast the future based upon assumptions. S367 12.6 FINANCIAL MANAGEMENT OF WORKING CAPITAL (d) Check the validity of assumptions underlying the forecasts. (e) Manage cash, receivables, inventories and payables. Seek all alternatives and determine appropriate risk levels before decision making, and determine appropriate risk levels before decision making. (f) Ensure that solutions to immediate short term problems will not create even bigger long term problems in the future. S368 12.6 FINANCIAL MANAGEMENT OF WORKING CAPITAL [g) Keep relationships and alternative sources of finance continually open as "Life lines" against possible disaster. (h) Avoid unlimited rapid expansion which leads to excessive risk of failure ... recognize the stages to move from: 1. 2. 3. 4. Maximising sales Maximising net profits Maximising cash flow Maximising SVA ... S369 12.7 CONCLUSIONS (a) Careful diagnosis must determine whether financial problems are short or long term. (b) Use the past for diagnosis but insist also on future forecasts of cash and funds, income statements and balance sheets; but always check the underlying assumptions. (c) Seek all seven alternatives available before developing financial policies at appropriate risk levels. S370 12.7 CONCLUSIONS (continued) (d) Good relationships with banks, suppliers, customers, shareholders. etc. facilitate effective financial management. (e) Creative accounting of financial statements is easy despite auditing standards etc. Be particularly skeptical about deferred assets, contingent laibilities, or profits and losses charged to reserves. S371 12.7 CONCLUSIONS (continued) (f) Different financial statements are prepared for different purposes bank, tax and management. (g) Consolidated accounts are vital to evaluate companies with major investments in subsidiaries. S372 12.7 CONCLUSIONS (continued) (h) Financial management seeks not merely profit but an increase in the long term value and (continuing) financial health of the business. (i) Audited statements are neither true nor fair, but they should be useful. (i Appreciate that all financial data is an estimate and so avoid excessive pseudo-accuracy concentrate on materiality (... “coconuts: ,,,) S373 12.7 CONCLUSIONS (continued) (k) Financial management is essentially a creative activity involving knowledge, skills and above all appropriate attitudes. (1) Recognize that short term financing is for normal operations, but long term financing problems may require outside specialist assistance. S374 12.7 CONCLUSIONS (continued) (m) Manage the cash effectively; make it move quickly; don't let it lie idle earning nothing; control the timing of the cash flows; no business ever failed because of too little inventory! (n) ApprecIate that all financial problems are essentially problems of timing and human relationships not merely technical analysis. S375 12.7 CONCLUSIONS Continued) (o) Financial management language and concepts are particularly effective when combined with intuitive business skills.. (p) To avoid financial creative accounting, set clear financial policies as to how accounting principles may be used and may not be abused. (q) Only ONE large financial mistake is needed to ruin years of good financial management S376 12.7 CONCLUSIONS (continued) (r) "Materiality" is the key concept of financial management .... worry about the big things ... the coconuts" ... leave the "peanuts" ...! (s) Watch out for unexpected contingent liabilities from: FOREX, legal and environmental issues etc. Be careful with "derivatives" unless you ... fully understand them ... and are lucky too ... (t) Watch out for "off-balance sheet financing" with extensive special leasing obligations as the cost of improving the E:D ratio. S377 12.7 CONCLUSIONS (continued) (u) Always do a "PFD" before actually implementing major decisions ... (v) Benchmark to set better WC mnanagement standards you may be amazed by what some other companies have accomplished so, eaily ... (w) Recognize the key financial management objective of EVA/SVA for which WC is one of the key “drivers”. S378 12.7 CONCLUSIONS (continued) (x) Many companuies control investment in fixed assets very rigorously but seed to regard increased investment in working capital as a “natural result of doing business” ... s o ... MANAGE the WC or it will manage itself ... very badly .... (y) Appreciate that all financial data is an estimate and so avoid excessive “pseudo-accuracy “ - concentrate on materialty (coconuts not peanuts) S379 12.7 CONCLUSIONS (continued) (z) Use Dupont charts to “decompose” ROA (Return on Assets) into its m,ain components ... and help EVERY MANAGER to “OWN” the Working Capital Management problem ... and ... finally ... research the INTERNET and read the daily ... WSJ ... Wall Street Journal - to keep up with new ideas and developments ... in financial managment ... S380 12.8 LEARNING PATTERNS 1. EVA SVA S381 12.8 LEARNING PATTERNS (continued) 2. CASH FLOW OPERATING CASH FLOW S382 12.8 LEARNING PATTERNS (continued) 3. SEVEN EI PFD S383 FINAL NOTES This ends our AGL program; one of a five part series.: • • • • • AGL 1 AGL 2 AGL 3 AGL 4 AGL 10 - Accounting Reports Cost Control Planning and Budgetary Control Capital Investment Analysis Management of Working Capital Some of the programs are now available in several EEC languages. Similar AGL programs in Business Policy and in Inter-cultural Communication are being used by major international companies.as S384 FINAL NOTES (continued) We hope ithe AGL experience has inspired you to develope your skills by practical application. Thank you for your interest and hard work. Keep ASS glossary handy as a reference for accounting language. and read the WSJ (Wall Street Journal) every day ... We hope that you have enjoyed the AGL experience and that it motivates you to read widely in finance and accounting and to continue your studies in the future. S385 FINAL NOTES (continued) Now reinforce your learning from the program by following the LRT (Learning Recall Tape) routine, as explained by the organizer, during the days following completion of the AGL program. Then please send the Final Feedback Summary on day 28, by fax to the Organizer, or to Dr. R.G.A. Boland at: 33 50 49 89 82 , who responds to all AGL questions and who can suppply the latest versions of learning materials in various languages. S386 FINAL NOTES (continued) We trust that you have found AGL to be both "efficient" (doing things right) and "effective" (doing the right things). Thank you for being a member of the program. AGL