County of Nevada, CA June, 2010 NETWORK SYSTEM ANALYST III DEFINITION Under general direction, serves as a technical expert in network and computer technology; administers complex, large-scale local and wide area networks and/or information systems; provides training and answers questions for users on the use of application software and equipment, particularly on countywide networks and information systems; functions as a database administrator and/or security administrator on large-scale, countywide systems; and performs related work as required. CLASS CHARACTERISTICS The Network System Analyst III is the advanced journey-level of the series, able to perform the most complex and difficult assignments, and provides a wide variety of professional and technical staff in the County. Incumbents may supervise, conduct training and provide lead direction to others. Assignments at this level require full proficiency in two or more network. Elements such as LINUX, Windows Server, email administration, database administration, routers, SAN’s, VolP, firewalls, proxies, IPS, VPN, and/or OSI level 2 and OSI level 3 Switches. EXAMPLES OF DUTIES (Illustrative Only) Essential: Manages design, acquisition and installation projects; develops projected costs for information technology projects Plans and executes LAN and WAN modification and installation projects requiring team work, including interface with contractors, vendors and consultants Implements advanced network security and access schemes Resolves problems related to application software, operating system, hardware, printing, and networks; refers major system problems to appropriate specialties Assists department users in evaluating strategic information technology options and identifying potential technology applications; designs and lays out large-scale, complex systems for installation Installs, configures, upgrades, troubleshoots, repairs and maintains desktop computer workstations and servers and peripherals; tests hardware for proper operation Designs, installs, configures, upgrades, troubleshoots, repairs and maintains LAN/WAN communication equipment and infra-structure equipment Installs, configures and maintains new and/or upgraded operating systems, applications, protocols, remote access, and network software Monitors complex LAN and server operations, checks for error and warning messages and takes corrective actions Writes programs for broad and complex database applications, file extraction, form production, and related tasks; provides support for modification and maintenance of specialized systems Maintains current knowledge of the field including learning new and existing software, applications, databases and hardware Acts as a liaison and represents the department in meetings with other departments, contractors, vendors and other agencies Network System Analyst III - Page 2 Important: Performs remote and/or on-site diagnostics and troubleshooting using diagnostic software and basic test equipment Analyzes software conflicts, hardware problems, and operation and integration of desktop workstations within the County network and Internet environment Adds users, assigns identification and access levels Performs backups and other routine network administration duties; adds users, assigns identification and access levels Attends and participates in a variety of meetings and committees May supervise lower level staff or act as a lead to project team members QUALIFICATIONS Knowledge of: Techniques of project planning and management Network and PC operating systems, and advanced LAN and WAN concepts; application of the OSI network model Principles and techniques of installation and troubleshooting of two or more network operating systems Internet protocols and services (WWW, FTP, NNTP, DNS, SMTP, POP3, etc.) Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers Network/server configuration and administration for large scale and complex systems Programming languages for the personal computer Techniques for explaining technical concepts to non-technical users Principles and practices of effective supervision, work planning, evaluation and training Analytical techniques for documenting user department network requirements and translating user requirements into hardware and software specifications Development, maintenance, and troubleshooting of complex IP network structure and sub nets. Skill in: Planning, coordinating and monitoring complex projects Assembling, installing, configuring, repairing and maintaining computer hardware, peripherals and components Performing advanced system administration and maintenance functions with network operating systems, hardware and software Installing, configuring, modifying and maintaining operating system, application, network, remote access, and specialized software Evaluating user department needs and recommending installations of new network equipment and servers Providing training, assisting users in problem resolution, and explaining system and application use Planning, organizing, and evaluating the work of others Coaching and counseling subordinates or team members Network System Analyst III - Page 3 Establishing and maintaining effective working relationships with those contacted in the course of the work Education and Experience: Equivalent to completion of two years of college level work in computer science or a closely related field, including course work in techniques of systems analysis; and two years of journey level experience performing network user support at a level equivalent to Nevada County’s classification of Network System Analyst II. Licenses and Certificates: Possession of a valid California driver's license within 30 days of hire. Industry certification as a Microsoft Certified Systems Engineer (MSCE) or Certified Cisco Network Engineer (CCNE) or certification in security, project management, or other County products is highly desirable. Physical Demands and Working Conditions: Mobility to work in awkward positions to install and repair computers and peripheral equipment; strength to lift, carry and place computers and related equipment; manual dexterity to operate keyboards, and precision tools and equipment; vision to read handwritten and printed material and computer screens; speech and hearing to communicate in person and by telephone May require working additional hours, on-call, and weekends. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: This class description lists the major duties and requirements of the job and is not allinclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. FLSA: NE