Joseph S. Leibu
12423 Betsy Ross Lane ● St. Louis, MO 63146 ● (314) 485-1319 ● jsleibu@yahoo.com
Experienced IT Specialist
Hardware/Software Support…Data Management/Processing…On-Site/Phone-Based PC Help Desk Support
Customer Support/Service (on-line and live)…Project Administration/Support…Internet Problem Resolution Support






Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, Scanners,
Routers, Hubs, Switches
Systems: Windows 9X/XP,2K,NT, DOS, Novell, Citrix, LIMS
Software: HTML, MS Office 2003/2007/2010, Front Page
Programming: Visual Basic, Perl, PL/SQL, C/C++, Java/Java Script, Flash, Vision, Siebel, TelePOSI/II,
CARE, Axys, Knowledge Base, Otiva, Telegence, Compass
Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
Cisco Certified Network Associate (CCNA): Currently completing certification requirements at St. Louis
Community College.
IT Support Experience
TESTAMERICA ST. LOUIS, Earth City, MO ● 2007 to 2012
(The leading analytical laboratory for environmental testing services in the US with over 90 locations)
IT Support/Electronic Disc Deliverables Analyst: Configured/installed/upgraded workstations for new and
current employees in all departments. Performed basic network/work station technical support functions,
copier/printer troubleshooting, and scheduling of maintenance appointments. Tracked computer/IT assets
and assisted with roll-out of new PCs, dual monitor and software setups to all departments.
 Produced accurate client electronic disc deliverables (EDD’s) using programming tools such as MS Access,
Excel, Visual Basic and LIMS. Verified compliance with client requirements.
 Coordinated with laboratory personnel to ensure accurate data entry in LIMS.
 Managed projects through data completion including confirmation of final product.
 Performed weekly/monthly laboratory instruments/equipment/supplies asset tracking and consignment.
CONVERGYS, Arnold, MO ● 2003 to 2007
Systematic Administrative Help Desk Specialist: Added, maintained, printed, faxed, and updated
customer information and data through various proprietary financial database systems. Tracked, updated,
and managed daily TPO Incentive reports via MS Excel and Word.
 Provided technical support via phone and Internet for AT&T Wireless customers.
 Helped company attain highest technical customer service ratings as determined by external auditors.
Earned 100% marks in all categories (communication/listening skills, problem resolution and politeness).
PREVIOUS: Software/Hardware PC Consultant for Ortho-Cycle Company, St. Louis, MO. Integrated custom software and
hardware packages into PC’s for corporate clients such as Bank One and Kroger for Sarcom Inc., Columbus, OH. Provided
hands-on and phone-based advanced technical PC/MAC support to students, faculty, and staff within a large multi-user
environment at The Ohio State University, Columbus, OH.
Education
DEVRY UNIVERSITY, Columbus, OH ● 2002
BS Degree, Computer Information Systems