21st Century Instructional Guide for Career Technical Education
Lodging Management Program 1B
Human Services
Academic Foundation
Title:
Lodging Management Program 1B (WVEIS) 1204
Standard
Number:
HS.S.LMP1B.1
Guest Checkout
Students will:
 Perform guest checkout procedures.
 Perform settlement procedures.
What is the scope of checkout and settlement procedures in a lodging property?
Essential
Questions:
Objective
Number:
HS.O.LMP1B.1.1
Objective:
Learning Plan & Notes to Instructor:
resolve outstanding account balances using
various forms of payments.
HS.O.LMP1B.1.2
update room status.
HS.O.LMP1B.1.3
roleplay departure procedures.
HS.O.LMP1B.1.4
settle accounts using cash payment, credit
card, and direct bill methods.
HS.O.LMP1B.1.5
discuss the steps involved in internal control.
Have students list the steps in the checkout process.
Discuss resolving account balances.
Discuss updates of room status.
Discuss guest history records.
Have students list how guests can settle accounts.
Have students discuss the methods of payment.
Have students define room status.
Have students discuss how room status maximizes
room sales.
Have students list departure procedures.
Have students develop a departure procedure for a
hotel.
Give students different departure procedures to
roleplay.
Have students describe cash payment, credit or
debit card, direct billing and combined methods of
account settlement.
Have students define internal control.
1
HS.O.LMP1B.1.6
complete a front office cash sheet.
HS.O.LMP1B.1.7
discuss the purpose of a financial records
audit.
HS.O.LMP1B.1.8
complete a daily operations report.
HS.O.LMP1B.1.9
calculate operating ratios.
HS.O.LMP1B.1.1
0
HS.O.LMP1B.1.1
1
Standard
Number:
HS.S.LMP1B.2
interpret room revenue reports.
interpret room division budget reports.
Have students list the 3 steps involved in internal
control.
Have students define front office cash sheet.
Give students a sample front office cash sheet and
explain what is on the sheet and where it came from.
Give student new information to create a front office
cash sheet.
Have students define audit.
Have students list what records are necessary to
evaluate the success of front office operations.
Have students answer questions from data shown on
daily operations reports, rooms division budget
reports, management reports, daily revenue report.
Have students explain how a daily operations report
is used.
Have students use the computer to create a
spreadsheet. Show students what information goes
on a daily operations report. Then give students new
information to prepare a daily operations report.
Have students define operating ratios. Have
students explain how operating rations evaluate
success. Review how to calculate operating ratios.
Give students sample problems to calculate
operating ratios.
Have students answer questions when given room
revenue information on a budget report.
Have students answer questions when given given
room division budget reports.
Night Audit
Students will demonstrate front office audit procedures.
What is the role of the front office audit in the lodging industry?
Essential
Questions:
Objective
Number:
Objective:
Learning Plan & Notes to Instructor:
2
HS.O.LMP1B.2.1
discuss the functions of a night auditor.
Have students describe the duties of a night auditor
does.
Have students create a poster that shows the
functions of a night auditor.
Have students discuss front office audit and what
information should be determined. Have students
order the steps of an audit when given in random
order. Give students a sample of a front office audit
and discuss where the information came from. Have
students then prepare a front office audit.
Define postings. Demonstrate how to post. Give
students data to post.
Define reconcile. Have students explain how to
reconcile room status discrepancies and give
examples of how discrepancies might occur. Give
students information and have them use information
to reconcile room status.
List the source documents needed to balance
revenue. If the revenue does not balance, discuss
what might happen.
Demonstrate night audit postings. Give students
examples and have them complete the postings.
Give students a sample of a finished cash deposit.
Describe the steps that go into preparing cash
deposits. Demonstrate how to prepare a deposit.
Give students envelopes of various amounts of “play
money” and have them prepare a cash deposit.
Have students list what reports would need to be
backed up. Discuss who would get the reports.
HS.O.LMP1B.2.2
perform a front office audit process.
HS.O.LMP1B.2.3
complete outstanding postings.
HS.O.LMP1B.2.4
reconcile room status discrepancies.
HS.O.LMP1B.2.5
balance departmental revenue.
HS.O.LMP1B.2.6
HS.O.LMP1B.2.7
complete night audit postings of rates and
taxes.
prepare cash deposits.
HS.O.LMP1B.2.8
distribute reports after backing up the system.
Standard
Number:
HS.S.LMP1B.3
Housekeeping
Students will outline the functions of the housekeeping department.
What is housekeeping’s role in the hotel industry?
Essential
Questions:
3
Objective
Number:
HS.O.LMP1B.3.1
Objective:
Learning Plan & Notes to Instructor:
create a checklist for the cleaning
responsibilities of members of the
housekeeping department.
HS.O.LMP1B.3.2
construct a chart of work performance
standards.
HS.O.LMP1B.3.3
develop employee work schedule.
HS.O.LMP1B.3.4
develop a staffing guide for the housekeeping
department.
Overview the tools that housekeeper uses to plan
work.
Have students define area inventory lists.
Have students define frequency schedules.
Have students define performance standards.
Have students define productive standards.
Have students define inventory levels.
Have students group into 2-3 groups to prepare a list
of work performance standards. Have students in
each group draw from an envelope different areas of
a lodging property. Prepare a list of all that would
need to be performed and the standard in that
area. Share the information and develop a class
chart.
Have students discuss tips for preparing a work
schedule.
Have students use a spreadsheet to prepare a work
schedule using the criteria: cover a full week,
indicate days off, vacation time, and sick time.
Define fixed staff.
Define variable staff.
Overview criteria that goes on a staffing guide.
Give students a staffing guide. Review information
on sheet. Have students pair up and prepare a
staffing guide. Share their guide with other groups.
Standard
Number:
HS.S.LMP1B.4
Inventory Control in Housekeeping
Students will evaluate the role of inventory control in the housekeeping department.
Essential
Questions:
Objective
Number:
How important is inventory control in the hotel industry?
Objective:
Learning Plan & Notes to Instructor:
4
HS.O.LMP1B.4.1
report how recycled inventories are
maintained.
HS.O.LMP1B.4.2
discuss how non-recycled inventories are
maintained.
calculate expected inventories in the
housekeeping department.
HS.O.LMP1B.4.3
Have students define recycled inventories.
Have students identify items that would be recycled.
Have students define non-recycled inventories.
Have students identify items that would not be
recycled.
Have students define par number.
Have students identify ways to maintain inventory.
Have students analyze information on a purchase
inventory.
Have students define minimum quantity.
Have students define maximum quantity.
Have students list factors that would determine how
much a maximum quantity would be, i.e. storage,
shelf life.
Given information from a hotel housekeeping
department, have students prepare a purchase order
for items needed.
Have students join in 2-3 groups to summarize
inventory control on a chart. Share their information.
HS.O.LMP1B.4.4
maintain expected inventories in the
housekeeping department.
HS.O.LMP1B.4.5
discuss all aspects of inventory control in the
housekeeping department.
Cleaning Procedures
Students will demonstrate correct guest room cleaning procedures.
Standard
Number:
HS.LMP1B.5
What is the role of cleaning of guest rooms in the guest’s total lodging experience?
Essential
Questions:
Objective
Number:
HS.O.LMP1B.5.1
Objective:
Learning Plan & Notes to Instructor:
prepare guest room cleaning supplies on a
housekeeping cart.
Have students develop a cart sheet which shows the
quantity and cleaning items that need to be on a cart.
Then have students use an empty cart to load.
Review cleaning assignments and status reports.
Give students cleaning assignment sheets and have
them preview sheet. Announce different tasks and
have them complete sheet and status report.
Have students divide into groups to develop a
cleaning assignment sheet. Have students share
5
HS.O.LMP1B.5.2
complete cleaning assignment sheets and
status reports.
HS.O.LMP1B.5.3
perform basic guest room cleaning tasks
properly.
HS.O.LMP1B.5.4
Standard
Number:
HS.S.LMP1B.6
and compile one assignment sheet. Have students
use the assignment sheet to clean a guest room.
Have students prepare a group inspection sheet.
Have students use sheet to inspect guest room.
perform inspection duties of guest rooms
efficiently.
On-premises Laundry Management
Students will demonstrate knowledge of on-premise laundry management practices.
What is the role of laundry to the lodging facility?
Essential
Questions:
Objective
Number:
HS.O.LMP1B.6.1
HS.O.LMP1B.6.2
HS.O.LMP1B.6.3
HS.O.LMP1B.6.4
HS.O.LMP1B.6.5
HS.O.LMP1B.6.6
Objective:
characterize various fabric types.
Learning Plan & Notes to Instructor:
Get various samples of fabrics. Have students
analyze the materials as to durability, usability, ease
of cleaning for their guests. Have students look up
costs for various products on the internet. Students
will then choose which items they would purchase for
a hotel.
perform the steps in the laundry cycle.
Have students prepare a list of steps of the laundry
cycle. Have students use the lists to demonstrate
the laundry cycle.
oversee the collection procedures of soiled
Have students discuss the risks that might occur
linens.
relative to soiled linens. Students will then discuss
how to collect soiled linen without risk to themselves.
Have students demonstrate proper collection
procedures.
examine proper laundry-cycle techniques for
Have students discuss what can happen to laundry if
maintaining laundry services.
it is not done correctly, i.e. staining, shrinking, etc.
discuss the proper use of laundry chemicals in Have students bring in various empty cleaning
the cleaning process.
supplies packages. Have students analyze the
labels to determine possible hazards. Have
students list Do’s and Don’t’s from the chemicals.
discuss proper use/maintenance of laundry
Have students list reasons how maintenance
equipment.
problems and employee use can affect a lodging
property. Have students make a list of equipment.
Have each student choose a piece of equipment to
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research maintenance on that item.
Standard
Number:
HS.LMP1B.7
Carpet Maintenance
Students will discuss carpet construction and proper maintenance procedures.
What is the role of maintenance and carpet construction in the lodging industry?
Essential
Questions:
Objective
Number:
HS.O.LMP1B.7.1
HS.O.LMP1B.7.2
HS.O.LMP1B.7.3
HS.O.LMP1B.7.4
HS.O.LMP1B.7.5
HS.O.LMP1B.7.6
Standard
Number:
HS.S.LMP1B.8
Essential
Questions:
Objective
Number:
Objective:
Learning Plan & Notes to Instructor:
discuss durability factors of various carpet
types.
characterize carpet backings as to type.
Have students compile a list of durability factors for
commercial carpet.
Have students research commercial carpet backings
using the internet. Have students create a chart
which lists the advantages and disadvantages of
each type of carpet backing.
outline preventative maintenance measures for Have students compile a list of carpet problems.
carpet problems.
Match these problems with maintenance solutions.
discuss solutions for carpet problems.
Give students a list of different carpet cleaning
solutions. Have students list the advantages and
disadvantages of each solution.
compare various carpet cleaning methods.
Have students divide into groups and choose a
carpet cleaning method. Have students research
internet to find the advantages and disadvantages of
each method.
follow calendars to schedule carpet
Have students define color-coded property.
maintenance.
Have students prepare a list of heavy traffic areas.
Have students use the list to determine daily,
monthly, and yearly carpet maintenance.
Safety, Chemical, and Security Management
Students will:
 Students will examine safety, chemical, and security management issues.
What roles do safety, chemical and security management play in the hotel environment?
Objective:
Learning Plan & Notes to Instructor:
7
HS.O.LMP1B.8.1
analyze potentially hazardous conditions
present at a lodging property.
HS.O.LMP1B.8.2
demonstrate safe use of various types of
equipment.
HS.O.LMP1B.8.3
practice proper handling procedures of
chemicals and cleaning supplies in a lodging
property.
HS.O.LMP1B.8.4
analyze the safety of housekeeping jobs in a
lodging property.
HS.O.LMP1B.8.5
outline the steps needed to comply with
HazComm standards.
HS.O.LMP1B.8.6
determine possible safety and security risks in
the lodging property.
Interpret a safety training procedures plan.
HS.O.LMP1B.8.7
21st Century
Skills
Information and
Communication
Skills:
Thinking and
Reasoning
Skills:
Learning Skills & Technology Tools
Divide the students into 3 groups and assign safety,
chemical, or security to each group. Have students
in each group prepare a presentation after
researching potential hazards for each group.
Have students group into 3-4 groups to choose
different departments of the hotel property. Have
students list the equipment in each department.
Each student will then choose a piece of equipment
to research usage and present to the class.
Give students a list of chemicals and cleaning
supplies
(detergents,
brighteners,
alkalines,
mildewcides, sours, fabric softeners, starches
synthetic detergents, soap, antichors) in a lodging
properties. Have students research proper handling
and risk for each item on the list.
Have students research the internet for possible
hazards of housekeeping staff in the lodging
property.
Invite a guest speaker to speak on hazardous
conditions and HazComm standards in the hotel
industry.
Have students compile a list of safety and security
risks relative to the guest and the staff.
Give students a safety training plan. Have students
read the plan and answer pertinent questions.
Teaching Strategies
Evidence of
Culminating Activity
Success
21C.O.912.1.LS1.
21C.O.912.2.LS1
8
Personal, and
Workplace,
Skills:
21C.O.912.3.LS1
Learning Skills & Technology Tools
A.01
Entrepreneurship
Skills:
Teaching Strategies
Culminating Activity
Evidence of
Success
Choose appropriate standard
according to your content area
based on the national
entrepreneurship
Culminating Assessment:
Culminating
Assessment:
Links and Other
Resources
End of chapter activities.
End of chapter assessments.
End of course test for Lodging Management Program 1B.
Certification test given by AH&LA to the students who qualify.
Completion of required hours of work toward certification for those students who choose to qualify.
Participation by student teams in the WV LMP competition and the National LMP competition for those
students who qualify.
Links and Other Resources
Related Websites:
American Hotel and Lodging Association
http://
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Pathways to Success
http://careertech.k12.wv.us/pathwaystosuccess/
U.S. Department of Labor in the 21st Century
http://www.dol.gov/
Advanced Distributed Learning
www.adlnet.org
America's Career InfoNet
www.acinet.org
America's Job Bank
www.ajb.org
America's Service Locator
www.servicelocator.org
CareerOneStop
www.careeronestop.org
Employment & Training Administration
www.doleta.gov
The Job Accommodation Network (JAN)
http://www.jan.wvu.edu
Monthly Labor Review Online: Labor Force Archives
http://www.bls.gov/opub/mlr/indexL.htm#Labor force
Occupational Information Network
www.doleta.gov/programs/onet
Office of Disability Employment Policy
www.dol.gov/odep
Career Voyages
10
http://www.careervoyages.gov/index.cfm
Workforce West Virginia
https://www.workforcewv.org/
West Virginia Earn A Degree Graduate Early (EDGE)
http://www.wvtechprep.wvnet.edu/edge.htm
West Virginia Career and Technical Education
http://careertech.k12.wv.us/
West Virginia Hospitality Education and Training
http://wvheat.org
Contacts:
Contacts:
CTE Teachers: See CTE Directory
LMP Coordinator: Kathryn L. Mace, klmyers@access.k12.wv.us
OCTI Assistant Executive Director and EOCTST Coordinator: Donna Burge-Tetrick
OCTI Executive Director: Gene Coulson
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