Instructor-Led Online Training (ILO) Guide
For
Instructors
Table of Contents
Introduction........................................................................................................................ 3
How to become a successful ILO instructor: ............................................................... 3
Check List for ILO Instructors......................................................................................... 5
Appendix A: How to Obtain Raindance Web Conference and OLN Account ........ 9
Appendix B: Using Raindance Web Conferencing for an ILO ................................ 14
Appendix C: Obtaining an ILO prep account ............................................................. 19
Appendix D: Order Key Entry for Study Guide Access ............................................ 22
Appendix E: ILO Weekly Accounts Message ............................................................ 32
Appendix F: Accessing the Practice Environment .................................................... 35
Appendix G: Finding the host environment without the accounts message ........ 44
Appendix H: Marketing Survey Questionnaire .......................................................... 47
Appendix I: Generating a Class Roster Report ........................................................ 49
Appendix J: Generating a Marketing Survey Report ................................................ 50
Appendix K: Technical Support: Phone Numbers and URLs ................................. 51
Appendix L: Important URLs ........................................................................................ 52
Appendix M: Contact Information ................................................................................ 53
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Introduction
Instructor Led Online classes allow the customers to receive live instruction at their home
or office and save time and travel expenses. Expert Oracle instructors deliver the same
quality training as in our classrooms, during 4 hours of daily online instruction. Students:
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Maximize learning retention with live lectures, live office hours and interactive
training sessions
Gain realistic, hands-on practice with easy access to live, hosted Oracle software
environment
Increase comprehension and further hands-on practice with self-paced
supplemental lessons and lab exercises, organized with an online study guide.
The instructor can be located anywhere to conduct this class. The PowerPoint is displayed
to the customer using Web Conference and the instructor sets up an audio conference to
lecture. This means that the students should have two phone lines or one phone line and a
cable modem connection.
During the course, students will attend two; 2-hour live online lectures daily, with a break
in between. After the live Instructor-Led sessions they can delve deeper into lessons with
self-paced training materials and lab exercises, following the Online Study Guide. To
give them access to the instructor for questions or clarification, live office hours are
scheduled for duration of 1 hour every day. Supplemental study is available through
recorded eClasses with some courses.
How to become a successful ILO instructor:
The ILO course uses the exact same course material as an in-class. It’s the delivery format
that is different. There are some common issues instructors encounter doing an ILO class,
either prepping for a first teach or conducting a class. Here is a sample:
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Inability to demonstrate the use of the order key
Don't know the OLN support number
Never seen a study guide and don't know what one is
Don't know how to access the practice environment
Don't know we don't mail courseware, that it's all downloaded
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Don't know about the pre-class website students are told to visit prior to class
Don't know how to gather sign in information, or even that it's required
Don't know who to send the sign in information to
Don't know how a student obtains a free trial OLN account (required for study
guide access
Don’t know how to use RainDance / eClass
My practice environment isn't working?
My order key isn't working or I don't have one?
One or more of my students can't see my application sharing window
My application sharing window isn't working
The isqlplus web server is not running
The tarantella environment is not working
What is Tarantella?
One or more of my students can't reach the tarantella site
I can't remember where the evaluation link is
I forget the steps for accessing the online study guide
The PDF downloads don't seem to work
I can't remember how to generate the polling report for the class roster sign-in
on day one
What conference id? I don't seem to have one of those....
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Check List for ILO Instructors
You can make your Online Teaching experience a successful experience by being
prepared. If you follow this simple checklist you should be well prepared for the ILO
experience.
To prepare to teach ILO class for the first time
If you are teaching ILOs for the first time then you must carry out the following to
prepare.
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Obtain a Raindance and OLN Account. Please see Appendix A on how to do this.
Practice using the Raindance web conferencing. Please see Appendix B for
details.
Become familiar with the class practice environment if appropriate for your
course. Obtain prep account. Please see Appendix C on how to. Use Online study
Guide to access the host environment (preferable) or you can go there directly:
http://essoln02.oracle.com/tarantella
http://essoln01.oracle.com/isqlplus/
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(DBA)
(Intro)
Become familiar with entering Order Keys to enroll into the Online Study Guide
from http://www.oracle.com/education/oln/. Appendix D gives the details on how
to.
Become familiar with what the students require before they attend a class. To do
so go to http://www.oracle.com/education/oln/ILO/ and follow all links. Your
country may have special requirements for helpdesk support.
Become familiar with the contents of the accounts message. Appendix E gives
the details
Become familiar with how to access the host environment using your prep
accounts (before the class starts) and using the actual accounts (during the class)
Appendix F gives the details.
Learn how to find the host environment without the accounts message. Appendix
G gives the details.
Understand the Administrative tasks required on the first and final day of every
ILO class. (Continue to read for this)
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One week prior to class
1. Ask you region’s ILO Single Point of Contact for:
a. Raindance Web Conference Account
b. How the Audio conference will be held
c. What phone number the students will use for Help desk Support
d. What is the order key id for the study Guide
e. List of students enrolled in the class (Friday before)
2. Note the order key id will be active the Friday before the start of the class. On this
day enroll into the study guide to see if all works well.
3. Become familiar with the class Study Guide.
4. Make sure that the Marketing Polling questions are loaded into the Web
Conference account being used for the class. If not load them yourself. Appendix H
gives the marketing polling questions. Appendix A describes how to create polling
questions.
Each Day of the class
1. Ensure there is a good connection to eclass.oracle.com
2. Log on as Raindance Web Conference moderator at least 20 minutes prior to
class.
3. Begin Audio conferencing at least 15 minutes prior to class.
4. Ensure that all presentation material is ready
5. Ensure that application sharing is working
First Day of the class
1. Ensure that all steps required for Each Day of the Class (above) are completed.
2. Obtain the Student Enrollment through polling questions during the first
lecture session. Collect the following data using polling with freeform
answers.
 name:
 enrollment #
 address
 email address
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phone #
company name
You can prepare this question earlier and store it into the account.
3. Generate the enrollment report and mail to your region’s ILO Admin single
point of contact at the end of the first day. Appendix I show you the question
and how to run the report.
4. Demonstrate Study Guide Access & Order Key entry (at start of office hours)
5. Demonstrate access to the practice environment (at start of office hours)
6. Explain the Steps For installing the Jinitiator Plugin (For DBA classes only.
Check http://www.oracle.com/education/oln/ILO/ under the Checklist - DBA
Classes section.
8. Explain the link in Study guide for Helpdesk support wherever applicable.
9. Explain to the students how long they have access to:
a. The Instructor
b. The Study Guide (19 days)
c. The Practice Environment (duration of the class)
d. How they can access:
 OLN Helpdesk 24X7 Support (Check whether this is applicable
to your country)
http://www.oracle.com/education/oln/olnsupport/index.html?he
lp_deskinfo.html
 Support form
http://www.oracle.com/education/oln/tech_support.html
Last Day of the class
1. Have the students complete a course evaluation (give them time and then wait
until they are completed). The course evaluation is a part of the online study
guide. Emphasize that they should go it on the last day of the class although
the study guide is active for 19 days. It may be possible that your region does
not have online Support form. In that case check with your Region’s ILO
ADMIN SPOC.
2. Explain that students are responsible for printing their own electronic
certificate. Nothing will be mailed to them. The certificate can be printed from
the Online Study Guide.
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3. Obtain the student responses to the marketing question using the Polling
feature.
4. At the end of the last day of class generate the marketing report and email to
Marcelo.Manzano@oracle.com
Your manager
Sandhya.Rajput@oracle.com
Sergio.Preciado@oracle.com
Any other email address your manager provides you
Good Luck!!
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Appendix A: How to Obtain Raindance Web Conference and OLN Account
RainDance Web Conferencing Accounts
The easiest way to avoid problems is to be prepared. If you are teaching a class online
that is a counterpart of an Instructor Led-Training class, understand that the content of the
ILO class is the same. The difference is the delivery media. The ILO classes are
presented using a combination of a Web and an Audio conference call. Oracle uses
RainDance Web conferencing facilities for Web Conference. The Audio Conferencing
varies from country to country. Please check with your Region’s ILO Admin Single Point
of Contact (SPOC) to find out how the Audio conferencing will be provided. Each ILO
class has their own accounts, which will be used to present the class. The ILO ADMIN
SPOC will make the account information available to the instructor the weekend prior to
the start of the class.
However, each instructor should obtain his or her own RainDance Web accounts. Use
your personal accounts to upload power point slides, practice presenting a class, asking
polling question, using chat, whiteboard sharing, application sharing, etc. Even though
each ILO class has its own RainDance accounts, you should become very familiar with all
aspects of the product via your own personal account to ensure a successful teach.
How To Obtain RainDance Web Conferencing Moderator Account (for instructors)
Each instructor should obtain his or her own RainDance Web accounts. Use your
personal accounts to upload power point slides, practice presenting a class, asking polling
question, using chat, whiteboard sharing, application sharing, etc. Even though each ILO
class has its own RainDance accounts, you should become very familiar with all aspects
of the product via your own personal account to ensure a successful teach.
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The accounts can be requested from the following URL:
http://itweb.oraclecorp.com/tools/accounts/index.jsp
For Choose account action select New Account
For Choose account type select Web Conferencing Moderator
For Choose account details select Education
In the requester details page, put all your information. Under the Scope of Account
section check the ‘External Checkbox’.
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Under Justification provide the justification, that you will be teaching Instructor Led
Online Classes.
Note: This request goes first to your manager for approval.
To learn more about Raindance Web Conferencing please visit:
http://itweb.oraclecorp.com/support/tools/conferencing/web/index.html and go through
the resources available:
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How to obtain an OLN (OU Online Account)
If you do not have an OU Online Learning account you must complete the following
steps:
1. Click on the Register Now or Log In to OU Online link on the right hand side
2. Read and Accept Oracle License and Services Agreement.
3. Sign in to Oracle.com
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4. Provide your personal information and click continue. You are a member now!
5. Click on the Play Button to take a guided tour
6. In future always go to http://www.oracle.com/education/oln and click on ‘Go to My
Online Courses link on the left.
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Appendix B: Using Raindance Web Conferencing for an ILO
Upload a PowerPoint Presentation
Note: All PowerPoint presentations must be saved in a PowerPoint 2000 format (95/97
won’t work).
Legend:
L: Link
B: Button
T: Tabbed Page
Log into Raindance
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Navigate to http://eclass.oracle.com
(L) Moderator Login
User ID = your user id (i.e. ir11iap1)
Password = your password (i.e. instruct)
(B) Continue
(L) Upload a presentation
Note: you can add or delete presentations from this form. To delete a presentation, select
the “trashcan” icon.
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(B) Add
(B) Browse
Choose the file from your hard disk
Title = the presentation title.
Tip: When uploading presentations of sections of the student guide, use the number and
the title (12 – Processing Recurring Invoices). For single digit numbers use a zero in
front like 01,02,03. Since these will be sorted alphabetically, using the number in front
of the actual title will keep the order of the presentations the same as the student guides.
Note: Presentation titles are sorted alphabetically in the presentation controls form.
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(B) OK
(B) Continue (after the presentation is loaded)
Return to the Moderator Menu using (L) Moderator Menu or logout using (L) Logout.
Load Polling Questions
Log into Raindance
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Navigate to http://eclass.oracle.com
(L) Moderator Login
User ID = your user id (i.e. ir11iap1)
Password = your password (i.e. instruct). Never change this password.
(B) Continue
Access the Define Polling Questions form
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(L) Stored Polling
(L) Questions
(B) Add
Define a Multiple Choice Question
 Question Name = Enter a Question Name
Hint: These will be displayed in alphabetical order. Start your question with a two-digit
number so they will be ordered the way you need to access them. After the number use a
good description. After you save the question, the Question Name will no longer be
editable.
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Question Text = Fill in the Actual Question
Warning: I had problems with using double quotes around words.
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Answer Type = Multiple-Choice
Enter Answer: Enter the first potential answer
Note: You could select from the Answer Library. For example if your responses are
True and False, select the canned True/False response using the Answer Library. This
canned answer is defined once and can be used for all True/False answers.
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(B) Add
Continue entering answers until you are satisfied.
(B) OK to save
Note that you are taken back to the Plan Your Questions form. You can delete or
modify existing questions.
(B) Done
(L) Moderator Menu to return to the Moderator Menu.
Update Instructor Profile
Your profile has information like your name and e-mail address.
Log into Raindance
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Navigate to http://eclass.oracle.com
(L) Moderator Login
User ID = your user id (i.e. ir11iap1)
Password = your password (i.e. instruct)
(B) Continue
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Fill in your name, e-mail, title, company or whatever you are comfortable displaying.
(B) OK
(B) Done
Remember to change the profile back after the class is over
Prepare to Run the ILO
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Begin the conference call and Raindance sessions a few minutes early. Display an
appropriate welcome PowerPoint.
Bookmark important sites or add them to your toolbar:
o
Raindance: http://eclass.oracle.com
o
OLN Home: http://www.oracle.com/education/oln/ILO/
o
iLearning: http://ilearning.oracle.com/
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Start a raindance Session
Log into Raindance
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Navigate to http://eclass.oracle.com
(L) Moderator Login
User ID = your user id (i.e. ir11iap1).
o Depending on what your userid is the students will add an x to obtain the
event name. For example in this case the student will use xir11iap1
Password = your password (i.e. instruct)
Start the Session
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(B) Start
Choose an initial presentation (usually your welcome slide presentation)
(B) Continue
The Welcome form is displayed on the screen and is outlined in green indicating that
“you” are the moderator
To the right is the Slide Index. The slide index has the titles of all slides in your
PowerPoint presentation…these are ordered by Slide Number
Note: Do not resize the main window or the presentation window. You can resize the
Presentation Controls window and Chat windows.
Monitor Users as they Join the Session
 Make the main presentation window the active window
 (B) Controls
 (T) Participants
Stopping the Session
 Make the main presentation window the active window
 (B) Quit to terminate the session
Note: If you simply close all the programs, the session remains open. The next time you
attempt to start a session under the same event id, you will be given a choice to terminate
and start a new session or rejoin an existing session.
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Changing PowerPoint Presentations During a Session
Start a Raindance Session
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Follow directions above to start a Raindance session.
Ensure the main presentation form is the active window
(B) Controls
(T) Presentations
Note that each item on the list corresponds to a PowerPoint presentation that was
loaded. There will be one or more slides in the presentation.
Choose the presentation you are interested in displaying
(B) GoTo to activate the presentation
Note that all slides in the presentation are in the Slide Index at the right hand side of
the form.
Sharing your Desktop During a Session
Ensure the main presentation from is the active window
(B) Controls
(T) Application Sharing
Determine what will be shared
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Choose the Target tab in the Application Sharing region
Choose Region
Activate Application Sharing
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Choose the Hotkeys tab in the Application Sharing region
Note the hotkey that starts and stops application sharing
Select the hotkey to share your region and resize the region being shared
Hint: Navigate to the Application you want to share prior to defining the region to be
shared.
Hint: Unless you are specifically using chat windows as part of the class, keep any chat
windows that appear at the bottom of your screen minimized until application sharing has
stopped. If you don’t, all chat comments will be visible to all students.
Stopping Application Sharing
 Use the hotkey to stop application sharing.
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Appendix C: Obtaining an ILO prep account
ILO Prep account is obtained by creating a service request.
Step 1: Go to http://gsi.oraclecorp.com/OA_HTML/ibulogin.jsp
Step 2: Click on the link Create Service Request.
Put in your name, phone etc.
For product choose: IT:Support - Education
For Problem Code use: Request Prep Account
For Request Summary use: Need Prep account for Introduction to Oracle 9i ILO (host
environment), or whatever class you are asking prep account for.
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Step 3: Click on the Continue button.
Step 4: Select Type of Problem: IT:ESS Requests
Put your relevant information
For Customer Name: put ‘Not Applicable’
For Site code (2 letter if known) or location (City and Country):
Enter IL ( This is for ILO host environment)
For Course Name: put the Name of the ILO: Introduction to Oracle 9i ILO
For Class start and end date: Put the start and end date of the duration for which
you need the prep account.
For Description of request: Put ‘ The request is for a prep account for
Introduction to Oracle 9i ILO’. I am scheduled to teach it soon.
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Step 5: Click on the Continue Button. Make any changes if needed else click the Submit
Service Request Button.
Step 6: You will have an option of emailing the service request to yourself and also to
add it to you list of Service request. Note down the Service Request number. You will
be notified by email when you are assigned a prep account. In case you do not obtain a
prep account call your helpdesk number and provide them the Service Request Number.
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Appendix D: Order Key Entry for Study Guide Access
Both Students and Instructors will need to enter an Order Key to gain access to the OLN
Study Guide for their class. The Order Key will be provided to you by the Regions ILO
SPOC . The Order Key is usually delivered in the following format, EZA04778978,
combining numeric and alphanumeric characters, and is case sensitive.
Before teaching an ILO class, become familiar with entering Order Keys. For following
steps show how you can obtain access to the Introduction to Oracle 9i SQL ILO (Spanish)
Study Guide. The steps will be the same for all study guides. The order key value will
change.
Step 1: Log on to http://www.oracle.com/education/oln/ and select ‘Go to My Online
Courses’ from the main screen. From the My Online Courses screen, perform the
following steps:
Step 2: Click on the Profile Tab
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Step 3: Click on the Orders Subtab
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Step 4: Enter the order key id and click on the submit button (as shown above). The
corresponding ILO will then appear on the list below the submit button (as shown above).
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Step 5: Go back to your home page
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Step 6: Click on the link Instructor Led Online on the left hand side.
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Step 7: The new ILO should be on the list.
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Step 8: Click on the link Introduction to Oracle9i: SQL ILO Ed 1 Spanish. On the page
that shows up click on the Icon under the heading ”Enroll."
Step 9: On the page that shows up click on the play button as shown in the screen below:
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Step 10: Go through the study guide and check the links work. Play with the links and
buttons on the top to understand their functionality.
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Step 11: Go back to you home page by clicking on the button as shown below.
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Step 12: This will take you to your home page and the ILO Online Study Guide that you
enrolled in will show up as shown below. This is the place from where you will regularly
access the Study Guide the next time by clicking on the play button.
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Appendix E: ILO Weekly Accounts Message
Each week, prior to class, the Region’s ILO SPOC will send the ILO weekly accounts
message to the appropriate list of instructors. The message will either contain or point to
a Microsoft Excel spreadsheet, which will have an individual worksheet for every ILO
class. If the class is scheduled to be taught that week, the worksheet for that class will be
filled in with the appropriate account message information. If the class is not scheduled
for that week, its worksheet will not contain account information. Here is an example:
Note the worksheets listed at the bottom of the typical account spreadsheet below:
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Selecting the worksheet for DBA9i F1 would show you the following account
information, which would include a complete student roster. The information includes:
1.
2.
3.
4.
5.
Course Name, Start Date, and Duration
Class ID
The RainDance Web and Audio account information for the class
The Order Key for accessing the Study Guide
The URL and the logon information (userids, passwords, & Instances) for the
practice environment.
6. Lecture hours and Office hours
7. List of Student Enrollment
Master Index
Course
Date
OTA Event Title
Instructor
Hours
Running
Oracle9i Performance Tuning – ILO
01-27-2003
295400
Rodney Pulliam
Lecture: 9-11 & 12-2 Pacific
Duration : 5 Days
Office Hour: 2-3 Pacific
Audio Conference Phone# 1.877.302.8255
8726411
Conference ID
295400
Conference Password
Database Accounts
http://eclass.oracle.com/iccdocs/quickAttend.sht
ml
iperft
Instruct
Password
xiperft
Order Key is NOT to be given out to a student without verification of their
JUT7423170359
class enrollment confirmation
Teach 1,user1user20
295400 or 295401
Password
Database URL
Instances
http://essoln02.oracle.com/tarantella/
T1, U1 - U20
Enrollments
Enrollment#
Company
Student
eMail
GW Lisk Comp.
Commonwealth
Telephone
EMC Corporation
Appalachian Fuels
Philip Morris
Lori Norsen
jrackmyer@computeredescervice jrackmyer@computeredescervices.co
s.com
m
RainDance URL
Moderator User ID
Event Name
Order Key
668866
669853
692952
701345
715977
John Kachurick
Paul Bober
Michael Cole
Valentyna Korchista
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jokach@epix.net
jokach@epix.net
pbober@emc.com
pbober@emc.com
mcole@appalachianfuels.com
mcole@appalachianfuels.com
fran.m.maggie@pmusa.com
fran.m.maggie@pmusa.com
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The above data from the ILO Weekly Accounts Message shows that the class starts Jan
27th 2003. The OTA event title is 295400 and the instructor is Rodney Pulliam. The
lecture material will be presented each day in two sessions. The first session will be
between the hours of 9am and 11am and the second between 12pm and 2pm (all times are
PST the start times etc. will change depending on the country, but a total of 5 hrs of
instructor time per day must be provided to the customer). After the second session of the
day, the instructor will hold a one-hour Office Hour so the students can ask questions and
work on practice exercises.
The instructor will use the Raindance Web and Audio conferencing facilities to present
the lecture material. The accounts message contains the phone number, conference id and
passwords (if applicable) for the audio conference. The message will also contain the
Raindance Web URL, the moderator userid and password. The presentation slides should
already be loaded.
The Order Key for accessing the Study Guide is provided, but should not be given out to
anyone else except students registered for this class. Typically, this is not given to the
students until after the second session on the first day of class (immediately prior to the
start of Office Hours). In addition, the instructor should demo the proper way enter the
order key and access the Study Guide on OLN.
http://www.oracle.com/education/oln/
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Appendix F: Accessing the Practice Environment
The Accounts Message will include all information necessary to access the practice
environment for each class. For example in the case of the DBA Fundamental I course,
that environment is located at the URL:
http://essoln02.oracle.com/tarantella/
Accessing this URL will require a userid and password, which is in the message. The
practice accounts for the above class are teach1 and user1 through user20. The password
for these accounts is the same thing as the Portal Password or Portal Password –1.
Access to the practice environment will be available to the students as a link in the OLN
Study Guide, either as a link by itself (Access Practice environment) or embedded inside
the practice link.
Select the link and a browser session will start. The screen will turn red for a moment,
you may get some plug-ins loaded, but eventually you will be presented with a log in
screen. This is where you enter the database account userid and password provided in the
accounts message. (See below)
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After entering the correct information, you will see a screen that has a session icons on
the left.
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When you select this, you will see the UNIX practice environment on the right of the
browser window
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The practice environment for the Introduction to Oracle9i SQL class is a little different.
These practices are done using iSQLPlus, also accessed through the Study Guide. There
is an iSQL*Plus session link at the top of the practice module page. Selecting this link
brings up the iSQLPlus login. This is where the students enter the userid and password
from the Accounts Message. Note: The iSQL*Plus link is resolved to the link:
http://essoln01.oracle.com/isqlplus/. The students should be encouraged to use the
Study Guide for access.
The practice steps are listed in the module as well as the link to the practice environment.
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The practice environment for Application Courses is a little different than that of the
Database and SQL courses. There is a PowerPoint slide that should be available from the
respective Raindance Web account. The instructor needs to review the content with the
students. It details the steps required for applications classes to access the appropriate
practice environment.
1. Initiate a browser session, either Netscape Navigator or Internet Explorer.
2. Go to the URL as provided by your Instructor (for example
http://es0032.us.oracle.com/).
(Note: Always check the accounts message for Application URL)
3. Enter the information provided by your instructor in the Instance and class id fields
4. If needed download the Jinitiator from this page before proceeding.
5. The Oracle Applications Login page is displayed.
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9. Enter Username: operations Password: welcome
10. Click on the Connect button and perform the practice as outlined in the Study Guide.
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Appendix G: Finding the host environment without the accounts message
Step 1: Go to
http://ed-aces1.us.oracle.com/guest/ESSRM.ED_CENTER_ACCOUNT_REPORT_v2.show_parms
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Step 2: Scroll all the way down to where you see the Ed center filed. Type IL there and
click on the button labeled ‘Get Accounts for 20 seat Classrooms)
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Step 3: Look for your class:
Note the difference between OTA title and ClassId.
For the DBA classes, password is Portal password or Portal Password -1
For Intro classes the password is ora+portalpassword e.g. ora295407
The teach account is the account you will use.
The Student Accounts are for the students
The database connect string is determined from the teach account. If teach account is teach3 it will be T3,
if the teach account is teach2 it will be T2 and so on.
You will also notice that the Portal Password and the Class id are the same.
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Appendix H: Marketing Survey Questionnaire
1 - Price is favorable to traditional classroom training





Strongly Agree
Agree
Undecided
Disagree
Not Applicable
2 - I could still work a partial day while learning





Strongly Agree
Agree
Undecided
Disagree
Not Applicable
3 - Scheduled lecture times kept me on track





Strongly Agree
Agree
Undecided
Disagree
Not Applicable
4 - I liked the fact that there was no travel required





Strongly Agree
Agree
Undecided
Disagree
Not Applicable
5 - Management approval was easier to obtain for this type of training method as opposed
to traditional classroom training





Strongly Agree
Agree
Undecided
Disagree
Not Applicable
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6 - I liked the built-in discipline of scheduled lectures, with the freedom to do the labs on
my own time





Strongly Agree
Agree
Undecided
Disagree
Not Applicable
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Appendix I: Generating a Class Roster Report
Please be aware that it is mandatory that you generate a Class Roster on Day 1 of your
class. If a new student joins on day 2 then generate the roster on day 2 as well. To
generate a Class Roster, do the following:
On the 1st day of class use the following Polling question to obtain the sign-in
information from the students:
"Please enter the following:
- name
- company
- phone
- email address
- enrollment id* “
*The enrollment id is currently included in the weekly accounts spreadsheet and is retrieved from
OTA. The spreadsheet that you have can be outdated if students register over the weekend. Your
Regions ILO SPOC will inform you when this happens.
At the end of the 1st day create a report of the polling question. This report will
represent the class sign-in roster.
From the Moderator Menu:
- Select Reports
- Select the Event # representing the date and time when polling
tool was used to obtain sign-in information.
- From the drop-down, select Polling
- Select Update
- Select Polling Analyzer
- Save the html report as <class_id>_enrollment.html
*Send report to your Region’s ILO Admin SPOC.
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Appendix J: Generating a Marketing Survey Report
Please be aware that it is necessary to generate a Marketing Survey Report on the last day
of class. If the marketing questions are not loaded into the presentation as Stored Polling
Questions, use the questions and answer sets detailed in Appendix H.
From the Moderator Menu:
- Select Reports
- Select the Event # representing the date and time when polling
tool was used to obtain marketing information.
- From the drop-down, select Polling
- Select Update
- Select Polling Analyzer
- Save the html report as <class_id>marketing.html
Send the report to:
Marcelo.Manzano@oracle.com
Your manager
Sandhya.Rajput@oracle.com
Sergio.Preciado@oracle.com
Any other email address your manager provides you
Note: Marcelo, Silvana and Sergio will receive this report only if you are based in LAD
/Brazil
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Appendix K: Technical Support: Phone Numbers and URLs
The instructor should call the Global Helpdesk support if:
o
o
o
o
o
o
o
o
o
The Accounts are not setup correctly
The Accounts are not setup at all
The Practice environment is not accessible by anyone
Creating OLN Account
Accessing OLN Account
Accessing RainDance Web Event
Accessing RainDance Audio Event
Accessing the Study Guide
Accessing the Practice Environment
Not all countries are supported by OLN Global Helpdesk. To find out if your country is
supported visit:
http://www.oracle.com/education/oln/olnsupport/index.html?help_deskinfo.html
If your country is not supported then please contact your Region’s ILO SPOC to provide
you with the number.
If the Order Key is invalid and/or does not work the instructor, not the students, should
either call the number provided to you by your Region’s ILO SPOC or email:
(olnghd_ww@oracle.com)
The students should be able to log their complaints through the support form:
http://www.oracle.com/education/oln/tech_support.html
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Appendix L: Important URLs
What for
ILO Documentation
OU Online Home Page
Customer ILO Page
Online Support Form
Helpdesk Phone Numbers
To Access the weekly Spreadsheet
Host environment accounts
Where to go
Weekly Account Spreadsheet
Introduction to Oracle SQL Practice Link
DBA Practice Link
Build Corporate Portals Practice Links
eBusiness classes ( Apps) Practice Links
files.oraclecorp.com/content/AllPublic/Workspaces/OLN_SS-Public/eLFT_ILO/
essoln01.oracle.com/isqlplus/
essoln02.oracle.com/tarantella/
essoln04.us.oracle.com:7779/pls/portal
esste02.us.oracle.com
Attend a Raindance Web Conference
Start a Raindance Web Conference
Obtain a Raindance Account
Learn more about Raindance
Create a Service Request
eclass.oracle.com/iccdocs/quickAttend.shtml
eclass.oracle.com
gsi.oraclecorp.com/OA_HTML/ibulogin.jsp
itweb.oraclecorp.com/support/tools/conferencing/web/index.html
gsi.oraclecorp.com/OA_HTML/ibulogin.jsp
Files > MyWorkspaces > ILO-Instructor Led Online Documentation
www.oracle.com/education/oln
www.oracle.com/education/oln/ILO
www.oracle.com/education/oln/tech_support.html
www.oracle.com/education/oln/olnsupport/index.html?help_deskinfo.html
http://files.oraclecorp.com/content/AllPublic/Workspaces/OLN_SS-Public/eLFT_ILO/
ed-aces1.us.oracle.com/guest/ESSRM.ED_CENTER_ACCOUNT_REPORT_v2.show_parms
Query for Ed Center = IL
Appendix M: Contact Information
Contact
OLN Global
Helpdesk
Marketing Polling
Question report
To Obtain Access to
Weekly spreadsheet
on OFO
Obtain Access to
ILO documentation
Regional ILO
ADMIN SPOC
Email
olnghd_ww@oracle.com
When to Contact
If Order Key does not work
Marcelo.Manzano@oracle.com When you have created the marketing report for the ILO.
Silvana.Marrone@oracle.com
Mary.Ann.Pool@oracle.com
Marcelo, Silvana and Sergio will receive this report only if you are based in LAD /Brazil
Your manager (if required)
Sandhya.Rajput@oracle.com
Sergio.Preciado@oracle.com
Any other email address your
manager/ Admin SPOC
provides you
Michael.Worley@oracle.com
Only when an instructor has also been made the ADMIN SPOC
Sandhya.Rajput@oracle.com
Your Regional ILO SPOC
For USA
TTL_US@oracle.com
(Until the website is created for ILOs). You have been assigned to teach ILOs for the first
time
When you do not get the weekly account sheet. They will receive your attendance roster
also.
In USA the attendance information is sent to Tony.Salas@oracle.com and not to
mailto:TTL_US@oracle.com
For Germany:
Lutz.Hartmann@oracle.com
You can contact your manager also.
For LAD countries:
Analia.Patino@oracle.com
(based in Argentina)
Plan New ILOs
For Peru:
Haydee.Artica@oracle.com
Sandhya.Rajput@oracle.com
When you want to have a new ILO class offered in your region
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