Page 1 of 4
Policy QDRMI02003.11
Department of
Microbiology Quality Manual
Section: Documents and Records
Prepared by: QA Committee
Issued by: Laboratory Manager
Approved by: Laboratory Director
Subject Title: Client Communication Procedure
Original Date: February 22, 2006
Revision Date: April 16, 2014
Annual Review Date: April 16, 2014
Purpose:
To provide instructions for communicating to internal and external clients.
Responsibility:
Administrative Director/Manager/Charge technologist.
Procedure:
1.
2.
3.
4.
Microbiologist-in-chief, Deputy Microbiologist or Administrative Director
signs off on the communication.
All communications to UHN clients are to be sent to the UHN Client Service
Manager Chris Cursio – chris.cursio@uhn.on.ca
The UHN client service manager will broadcast the communication:
a) To UHN users by the Lab Update through the Office of the Vice
President, Medical Affairs at UHN.
b) To UHN client hospitals through the Client Newsletter
Communications to all users in MSH can be sent through MSH Intranet site:
 Click “Resource@work” tab
 Click “Communication Tools”
 Click “Communications and Marketing Tool Kit”
 Click “All Staff e-mail”
 Fill All Staff e-mail form
 Press “Submit” button when done
All communications to MSH clients are to be sent directly to the contact
person(s) as listed in the chart on the next page (List of external clients)
Related Documents:
Document name
Documents and Records Table of Contents
Document Distribution Process
Distribution of Paper Copy Document Procedure
LAB UPDATE Template
Staff Change Notification Procedure
Document code
QDRMITOC
QDRMI02000
QDRMI02002
QDRMI02003a
QDRMI02004
UNIVERSITY HEALTH NETWORK /MOUNT SINAI HOSPITAL, DEPARTMENT OF MICROBIOLOGY
NOTE: This is a CONTROLLED document for internal use only. Any documents appearing in paper form are not controlled and
should be checked against the document (titled as above) on the server prior to use.
File name and path:
D:\106755994.doc
Policy QDRMI02003.11
UHN/MSH Department
of Microbiology Quality Manual
Section: Documents and Records
Page 2 of 4
Subject Title: Client Communication
Procedure
List of external clients
(I) Full service clients
UHN Clients
Bridgepoint
CAMH
Toronto Grace
MSH Clients
Baycrest
Toronto Rehab
Institute
Contact Person
Sharon O'Grady
Cara Vaccarino
Kathi Catten
Contact Person
Sharon Bernatt
Judy Verbeek
Phone number
(416) 461-8252 ext 2126
(416) 535-8501 ext 2056
(416) 925-2215 ext. 219
Phone number
(416) 785-2500 ext 2635
(416) 597-3422 ext 3969
e-mail address
sogrady@bridgepointhealth.ca
cara_vaccarino@camh.net
kcatton@torontograce.org
e-mail address
sbernat@baycrest.org
Judy.Verbeek@uhn.ca
(II) Tissue/Organ screening clients
Client
Trillium Gift of Life
Contact Person
Clare Payne
Phone number
(416) 363-4438
e-mail address
MSH Bone Bank
Dr. David Howarth
dhowarth@mtsinai.on.ca
Toronto Eye Bank
HSC Tissue Bank
Nova Scotia Tissue
Bank
Sunnybrook & Women's
College Tissue Bank
Linda Sharpen
Sonny Lazario
Catherine
Hackett
Lisa Merkley
(416) 586-8870
(416) 586-4670
(416) 978-7355
(416) 813-5423
(902) 473-4171
(416) 480-6100
ext 7391
lisa.merkley@sw.ca
linda.sharpen@utoronto.ca
cahterinehackett@cdha.nshealth.ca
(III) Studies
Client
Transition
Therapeutic
Inception
Biosciences
Lakeridge Health
Oshawa
Contact Person
David
Himsworth
Brian Galligan
Phone number
(416) 260-7770 ext 234
(905) 206-2790 ext 2612
e-mail address
dhimsworth@transitiontherapeut
ic.com
bgalligan@insception.com
Glen
Johnson
905-576-8711 ext 3466
gjohnson@lakeridgehealth.on.ca
LABORATORY MANUAL
UNIVERSITY HEALTH NETWORK /MOUNT SINAI HOSPITAL, DEPARTMENT OF MICROBIOLOGY
NOTE: This is a CONTROLLED document for internal use only. Any documents appearing in paper form are not controlled and
should be checked against the document (titled as above) on the server prior to use.
File name and path:
D:\106755994.doc
Policy QDRMI02003.11
UHN/MSH Department
of Microbiology Quality Manual
Section: Documents and Records
Page 3 of 4
Subject Title: Client Communication
Procedure
Record of Edited Revisions
Manual Section Name: Client Communication Procedure
Page Number / Item
Annual review
New e mail address for TRI
Annual review
Annual review
Removed RVHS
Changed medical Staff Bulletin to Lab Update
Update MSH/UHN Logo
Annual Review
Date of Revision
May 11, 2011
April 26, 2012
April 26, 2012
February 21, 2013
February 21, 2013
April 16, 2014
April 16, 2014
Signature of
Approval
Dr. T. Mazzulli
Dr. T. Mazzulli
Dr. T. Mazzulli
Dr. T. Mazzulli
Dr. T. Mazzulli
Dr. T. Mazzulli
Dr. T. Mazzulli
LABORATORY MANUAL
UNIVERSITY HEALTH NETWORK /MOUNT SINAI HOSPITAL, DEPARTMENT OF MICROBIOLOGY
NOTE: This is a CONTROLLED document for internal use only. Any documents appearing in paper form are not controlled and
should be checked against the document (titled as above) on the server prior to use.
File name and path:
D:\106755994.doc
Policy QDRMI02003.11
UHN/MSH Department
of Microbiology Quality Manual
Section: Documents and Records
Page 4 of 4
Subject Title: Client Communication
Procedure
LABORATORY MANUAL
UNIVERSITY HEALTH NETWORK /MOUNT SINAI HOSPITAL, DEPARTMENT OF MICROBIOLOGY
NOTE: This is a CONTROLLED document for internal use only. Any documents appearing in paper form are not controlled and
should be checked against the document (titled as above) on the server prior to use.
File name and path:
D:\106755994.doc