The Virtual Patient Focus Group
An innovative and creative approach to soliciting patient feedback
Author Biographical Information
Agnese Bianchi, RN, BScN, MN
agnese.bianchi@uhn.on.ca
As a Project Manager, Agnese leads the clinical documentation initiative for nursing and allied
health at University Health Network, Toronto, Canada. Her responsibilities include the
development and implementation of an electronic documentation system that captures and guides
practice based on patient-centred practice, best practice and patient outcomes.
Sharon Rogers, B.A., M.H.Sc.
Sharon.rogers@uhn.on.ca
As the Director of Patient Relations, (Hospital Ombudsman), Sharon’s focus is the resolution of
conflict that arises between patients/ family members and members of the healthcare team (or the
institution) when patients receive health services at the University Health Network. The
knowledge gained from the resolution of thousands of cases over the last fifteen years of practice
has armed Sharon with the knowledge to give voice to patient/ family wants, needs, and
expectations. The development of the Virtual Patient Focus Group offers a new way to hear that
voice.
Jane Moser, RN, BScN, MN
Jane.moser@uhn.on.ca
Jane provides a leadership role in nursing practice in a large multi site academic organization
that is affiliated with the University of Toronto. In this role she works closely with university
faculty to ensure evidence-based research is used to guide best practice and that students receive
positive experiences during their clinical placements at the hospital. Jane is also cross appointed
as lecturer to the Faculty of Nursing.
Carol Roach, RN, BScN, MHA
carol.roach@uhn.on.ca
As a Project Manager, Carol’s broad clinical background that includes transplantation, ICU,
emergency and home care has assisted in providing clients with clinical and informatics content
in her areas of practice. Her work experience involves the nursing domains of clinical practice,
research and education. Carol has collaborated and implemented a number of electronic health
record initiatives such as OTTR (Outpatient Transplant Tracking Record), Clinical Desktop –
Misys CPR, and associated chart projects such as Medication Order Entry/Medication
Administration Record (MOE/MAR) and nursing documentation.
Wendy Taylor, RN, BScN
Wendy.taylor@uhn.on.ca
A Project Manager in Nursing Informatics, Wendy has collaborated with the UHN IT department
(SIMS) in the rollout of electronic medication order entry and medication administration record.
She also leads initiatives in safer medication practice at UHN.