Avegail Lorenzo
Mobile Number: +63 949.344.9555 | Email Address: ilano.abi@gmail.com | Address: C5 Road, Brgy. Ususan Taguig City
SKILLS AND ABILITIES
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Administration
Documentation
Leadership
Presentation
Customer Service
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Event Management
Training
Database Management
Travel Arrangement
Email Handling
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Time Management
Quick Learner
Independent
Flexible
Goal Oriented
WORK EXPERIENCE
Freelance Event Coordinator - Current
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Conducts research, make site visits, and find resources to help make decisions about event possibilities.
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Aggressively gather information on each project to achieve quality event productions.
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Propose ideas to improve the event planning and implementation process.
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Serve as liaison with vendors on event-related matters.
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Assist with managing on-site production and clean-up for events as necessary.
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Prepare name tags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
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Assist with negotiations for contract, venue, arrange food and beverage, order supplies and audio visual
equipment, make travel arrangements as necessary.
Customer Service Representative
Telus International Philippines Inc. March 2014-September 2014
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Provided timely resolution of client inquiries as the point of contact for TELUS Mobility clients including
activation, service, billing, and equipment inquiries.
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Provided troubleshooting technical service issues determining root causes of problems and finding appropriate
resolutions.
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Proactively explored and anticipated clients future needs with an ability to recommend and educate the client on
value-add services and products.
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Introduced and promoted the use of self service options relevant to clients’ needs.
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Accurately obtained, documents and confirms client personal information.
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Built relevant professional relationships with internal contacts.
Training and Sales Supervisor
Red Rocket Communications & Creative Group / January 2013 – October 2013
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Managed 40 personnel on duty to 10 different sites daily.
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Monitor attendance, whereabouts, sales, reports, performance and issues 24/7
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Coordinate with manpower agencies on training schedule and staff deployment and site requirements.
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Log sales, attendance, issues on daily monitoring sheet.
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Trained booth assistants 20 per batch per day, 3 times a week.
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Directly report concerns to the management team on all aspects of the monitoring and training.
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Site visit and train staff on site.
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Managed payroll of 20 personnel including enrolling in bank accounts and weekly bank deposits.
HR Senior Specialist/ Events and Training Coordinator
Performance, Rewards and Learning Team / Human Resource Department
Maersk Global Service Centres Philippines, Ltd. May 2007 – January 2010
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Lead of company events committee for planning, marketing, communication and implementation.
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Organized events to include Christmas Party, Sports Fest, Family Day, Tree Planting, and Employee
Loyalty Awards which involved 1000+ employees.
Coordinated logistics and directly involved in registration, sourcing of venues, reservations, billing,
proposals and client agreements.
Prepared and delivered teasers, guidelines, invitations and event reports.
Directly involved in planning, budgeting and implementation of programs.
Worked with internal departments and personnel on deliverable and functions.
Facilities and logistics management for seminar, training and meetings.
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Prepared and distributed training invitation, registration, survey forms and reports.
Established creative invites to market training offerings and encourage learning and participation to
training.
Worked closely with team leaders and department managers on employee training status and handled
follow-up on registration and attendance.
Performed a variety of office management duties to include overseeing the in-house library and materials
inventory.
Handled budget, petty cash, liquidations and bank deposits.
Performed requisition, allocation and recording of invoices in SAP system.
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Effectively held classroom sessions for new hire orientation on company background, company values, vision and
mission, department organization and communication systems.
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Meeting and training room management for the company. Accept room requests, assign, coordinate and schedule
rooms for each department/team/employee needs.
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Administrator of Maersk Learning Management System that provides assigns roles and records learning data of
employees.
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Vendor sourcing, procurement, invoice and payment for Employee Performance Rewards. Company coordinator for
issuance of token of appreciation and rewards for monthly, quarterly and yearly awards.
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Planned, facilitated and hosted loyalty awards and recognition program for all employees who reached more than 5
years in service. Includes handling invitation, program flow and script, audio visual, equipment, food, venue
management, awards and souvenirs.
Team Leader
Israel and Egypt Shipping Documentation Teams / Customer Service Export Department
Maersk Global Service Centres Philippines, Ltd. May 2006 – May 2007
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Managed a team of 10 members providing team objectives and regular feedback
Conducted regular meetings to ensure that team members have complete understanding of process and procedures
Implemented and monitored work schedule.
Monitored weekly, monthly and yearly production of staff.
Staff performance management – review, conduct of mid-year and annual appraisals, and provide performance
coaching to team members.
Rolled-out employee engagement survey, HR policies and procedures to the team.
Reported performance and results to department managers.
Managed customer issues and satisfaction.
Team Leader
Global Coordination Team / Customer Service Export Department
Maersk Global Service Centres Philippines, Ltd. February 2003 – May 2006
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Supervised 19 team members and responsible for coaching, scheduling, training and performance management.
Improved productivity through designing and implementing forms, records, and procedures to ensure data in the
system.
Managed day-to-day coordination of all aspects of export shipping information.
Closely coordinated with account managers on shipping related issues
Created positive customer experience through on-time communication and quality shipping documents.
Documentation Associate
Philippine Export Team / Customer Service Export Department
Maersk Global Service Centres Philippines, Ltd. September 2001 – February 2003
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Data input on shipping information.
Proven good track record in customer issue handling and communication.
Liaise with customer service office, forwarders, stevedores and port authorities on customer, equipment and
shipment issues to ensure prompt delivery of shipments.
Closely coordinated with warehouse and logistics personnel on shipping related issues.
ACCOMPLISHMENTS
Appointed as System Prime-Mover / Super-User on Maersk Documentation Workflow System responsible for
training, roll-out, UAT and system implementations.
Has been assigned to Brisbane Australia Customer Service Branch to handle Maersk Documentation Workflow
Queries and Migration.
Trained 300 new and seasoned employees about department and team process and systems.
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Handled migration training to 200 P&O Nedlloyd employees.
EDUCATION AND TRAINING
June 2015 - On Going
Bachelor of Science in Entrepreneurship
Polytechnic University of the Philippines - Open University
September 17, 2013
Events Management NC III
TESDA – Concordia College, Manila
December 19-20, 2009
Developing Customer Service Superstars
E.J. McKnight Salt and Light Ventures
May 26-29, 2008
Trainers Development Program
Guthrie-Jensen
December 5-6, 2007
Communicating for Results
Ateneo Graduate School of Business – Ateneo de Manila University
August 14-15, 2007
Assertiveness Training for Filipinos
In Touch Community Services, Inc.
December 18-21, 2006
Situational Team Leadership
Ateneo Graduate School of Business – Ateneo de Manila University
October 10-13, 2006
Train the Trainers Program
Maersk Training
March 1-2, 2006
Situational Leadership II
Ken Blanchard
January 31-February 1, 2006
Performance Appraisal System in Action
Ateneo Graduate School of Business – Ateneo de Manila University
October 22-23, 2005
Effective Communication and Presentation
Ateneo Graduate School of Business – Ateneo de Manila University
April 19-20, 2005
People Handling Skills
Ateneo Graduate School of Business – Ateneo de Manila University
March 22-23, 2005
Analytical Problem Solving
Ateneo Graduate School of Business – Ateneo de Manila University
February 2001
Graduate Diploma-Computer Secretarial
Cora Doloroso Career Centre
College
June 1998
B.S. Architecture – Polytechnic University of the Philippines
Sta. Mesa, Manila
College Undergraduate
April 1998
Graduate Diploma – Pamantasan ng Makati
High School Graduate