Issue 4.1
Internet Call Waiting User’s Guide
ICW Call Response Options
MF-ATDC-05-99-055
6. ICW Call Response Options
This chapter discusses the various options available to the user upon
receiving a telephone call while logged on to the Internet.
6.1 When You are Not Logged on to the Internet
The ICW software is inactive, and your telephone will ring as usual.
6.2 When You are Logged on to the Internet
The ICW software becomes active, and the following events occur:
1. When ICW detects an incoming telephone call, it responds by
displaying the New Call window, shown below: (In this display,
voice mail is not shown, because it was not selected in the Properties
window, found under the Options drop-down menu.)
2. At this point, you may choose one of six options:
a) You may disregard the New Call window and the incoming call.
The caller will hear your telephone ringing, assume that you are
not going to answer, and eventually hang up.
b) You may ignore the call, by clicking Ignore. The New Call
window closes, and the response will be same as in a).
1
Internet Call Waiting User’s Guide
ICW Call Response Options
Issue 4.1
MF-ATDC-05-99-055
c) You may answer the call, by clicking Answer.
d) You may forward the call to a predetermined telephone number,
by selecting Forward. In the window shown on the previous
page, this button is grayed out, indicating that there are no
numbers listed in the Forward configuration.
e) You may put the call on Hold, by clicking Hold.
Note: The hold button may sometimes gray out (become inactive). This
occurs under some circumstances, when another BellSouth
service (such Privacy Director) has interacted with the ICW
network.
If you have already selected the voice mail option, then the Ignore button
instead indicates Voice Mail. In this case:
f) You may send the call to Voice Mail (VM) by clicking Voice
Mail.
Each of these options is discussed in the following sections.
6.2.1 Disregard a Call
If you have voice mail with Call Forward Busy Line (CFBL) service, and
you disregard an incoming call (take no action) while you are logged into
the Internet, the call is routed to your designated VM number.
If you do not have CFBL service, and you disregard an incoming call
(take no action) while you are logged into the Internet, the caller simply
hears the telephone ring, and ICW displays the following window:
After this window appears, click OK. The window closes, and ICW
takes no further actions.
You may check the call log by doing the following:
1. Right-click the far-right system tray icon.
2. Select Call Log from the window that appears.
2
Internet Call Waiting User’s Guide
ICW Call Response Options
Issue 4.1
MF-ATDC-05-99-055
6.2.2 Ignore a Call
To Ignore a call, select Ignore on the New Call window, displayed
below.
When the Ignore button is selected, your telephone ringing will cease.
The caller simply continues to hear the telephone ring. This window
closes, and ICW displays the same window that was on-screen when the
call was ignored. No further action is taken by ICW.
6.2.3 Answer a Call
To answer an incoming call while you are logged on to the Internet, wait
until you hear ringing on your computer, and then select Answer on the
New Call window. The ICW window changes, as shown below (unless,
on the System Tray Menu, you have deselected Call Popup. In that
event, this window appears iconized):
If you click Yes, the following occurs:
1. Your Internet session terminates.
2. Your incoming call may now be answered by picking up your
telephone.
Note: Be sure to wait for your telephone to ring before picking up the
receiver.
3
Internet Call Waiting User’s Guide
ICW Call Response Options
Issue 4.1
MF-ATDC-05-99-055
3. Complete your call as usual, and then log back on to the Internet
when you choose. ICW is prepared for your next incoming call.
After you click Answer, or if you pick up the telephone before it rings,
the following window appears:
Close this window, and then answer the telephone after it rings.
6.2.4 Forward a Call
Note: You must first complete the call forward configuration steps
before using the Forward function.
To forward an incoming call while you are logged on to the Internet,
click the Forward button on the New Call window. The following
window appears (the text shown is just an example):
Click OK. The call is forwarded to the number you have previously
configured, and your Internet session is uninterrupted.
4
Internet Call Waiting User’s Guide
ICW Call Response Options
Issue 4.1
MF-ATDC-05-99-055
6.2.5 Put a Call on Hold
To put an incoming call on hold while you are logged on to the Internet,
select the Hold button on the New Call window. The ICW window
changes, as shown below, and the following occurs:
1. The Hold button changes to ON HOLD, and your caller hears a
recorded message indicating that you are on the line or are busy.
This button intermittently goes blank, and then its text reappears.
The Forward and Ignore (or Voice Mail) buttons gray out and
become inactive. As a result, the only response now available on
this window is Answer. (If you again select the ON HOLD button,
the window closes, and ICW reacts as if you clicked Answer.)
2. If you select the Answer button, the window closes, and ICW
displays the Warning window. After your Yes response, ICW
disconnects you from the Internet, and after a pause, your telephone
rings. You may then answer as usual — but first wait for the phone
to ring!
3. If you close the window (by clicking the X in the corner), the call
remains on hold and is ignored. No other calls can be accepted until
either the caller hangs up, or the call times out (five minutes).
4. If the on-hold caller hangs up, the following window pops up:
You may then check the call log to determine details on the call (see
Chapter 7).
5
Issue 4.1
Internet Call Waiting User’s Guide
ICW Call Response Options
MF-ATDC-05-99-055
6.2.6 Send a Call to Voice Mail
To send an incoming call to voice mail while you are logged on to the
Internet, you must first activate the voice mail option. Once this option
is activated, and a call is received, the following window appears:
Select Voice Mail on the New Call window. The ICW window
disappears, and the call is sent to voice mail. No further visible action
occurs.
6