P.O. Box 1691, Herndon, Virginia 20171
CHRIS GOETZ
906.379.0722 ▪ hire.me@chrisgoetz.com ▪ www.chrisgoetz.com
Objective
Dedicated systems administrator with over seven years of practical experience looking for an opportunity
that will utilize my technical, personal, and communication skills and provide new challenges.
Certifications
AWS Certified Solutions Architect http://aws.amazon.com/certification/
AWS Certified SysOps Administrator http://aws.amazon.com/certification/
ITIL Foundations v3 http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/
Skills
Programming Languages
Operating Systems
Web Technology
C, C#, C++, Delphi, .NET, Visual
Basic, Perl, Java, PHP, SQL, Shell,
Python
Linux, Unix, AIX,
Windows Server and
Desktop, Mac OS
HTML, CSS, JavaScript, jQuery, AJAX,
Perl, Java, PHP, Apache, MySQL, ASP,
C#, MS .NET
Applications
Database Systems
Virtualization Technology
MS Visio, Project, RH Satellite,
Kronos, Oracle, Symantec, Cisco
Oracle, MS SQL Server,
IBM DB2, PostgreSQL
VMware, KVM, XEN, Hyper-V
Experience
Amazon Web Services, Cloud Engineer http://aws.amazon.com (2013 - Present)
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Support, maintain, and architect the platform and applications of Business and Enterprise level
customers of AWS across all services (EC2 Windows, EC2 Linux, Elastic Load Balancing, Elastic Block
Store, Virtual Private Cloud, VPN/Direct Connect, Route 53, Simple Storage Service, ElastiCache,
OpsWorks, Simple Email Service, etc.)
Work on critical, highly complex customer problems that may span multiple AWS services.
Interact with engineers from leading technology companies around the world.
Apply advanced troubleshooting techniques to provide unique solutions to the customers of AWS
based on the AWS customers’ individual needs.
Drive customer communication during critical events.
Write tutorials, how-to videos, and other technical articles for the AWS customer community.
Demonstrate expertise in systems administration (Linux/Windows), network administration (DNS,
IPsec, BGP, VPN, Load Balancing), and programming (Java, Perl, C#, and PHP).
Manage full applications stacks from the OS up through custom applications.
Allstate Insurance, UNIX/Linux Administrator, Sr Consultant www.allstate.com (2012 - 2013)
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Responsible for lifecycle management and administration of over 3,500 Red Hat Enterprise Linux and
Solaris systems.
On-call support as a point of escalation for advanced issue resolution.
Extensive experience with system upgrades, patching, software installation, and troubleshooting.
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Proficient with Red Hat Satellite and similar enterprise tools used in the management of Allstate’s Red
Hat Enterprise Linux infrastructure.
Responsible for planning, prioritizing, managing and carrying out simultaneously a variety of complex
projects and system upgrades in a fast paced environment.
Responsible for anticipating, identifying, reproducing, eliminating, and resolving problems related to
Red Hat Enterprise Linux lifecycle activities.
Develop and maintain complex shell/Perl/Python scripts to automate the server infrastructure.
Testing and evaluation of all Red Hat Enterprise Linux patches, security updates, and bug fixes
throughout the platform.
Develop, implement, and enforce best practices using the Information Technology Infrastructure
Library (ITIL) guidelines in the production Red Hat Enterprise Linux environment to minimize incidents
and downtime in the infrastructure.
Collaborate and work effectively with a geographically dispersed team in a “follow the sun” workflow
for infrastructure optimization.
Provide guidance and direction to the Junior Linux Engineer(s) assigned to the lifecycle of the platform.
Collaborate and work closely with external teams including application support, database
administrators, raised floor, networking, and others to maximize infrastructure workflow.
Develop and update documentation for the implementation of Red Hat Enterprise Linux in the Allstate
technology infrastructure.
Kewadin Casinos, Gaming Systems Linux/Unix Engineer www.kewadin.com (2005 - 2012)
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Primary responsibilities included 24x7 operational coverage of a complex network of AIX, Red Hat
Enterprise Linux, and other mixed Linux distributions, which controlled the slot machines and gaming
operations of five casino locations geographically located throughout the State of Michigan.
Responsible for providing continual access and support to the thousands of devices connected to the
network running the organizations business critical applications.
Immediate availability at all times to troubleshoot and repair failures preventing customer access to
critical applications in all areas of the organization, including on-call support.
Maintaining the LAN, which includes daily monitoring for system failures, daily data backups,
performance tracking, hardware and software upgrades, and pro-active maintenance.
Detailed knowledge of numerous complex network protocols including, TCP/IP and SNA, and the use of
them for connections to larger systems.
Support of multiple operating systems and virtualization technologies including Linux, UNIX, AIX,
AS/400, Microsoft Windows Operating Systems, Mac OS, Hyper-V, VMware ESX, and KVM.
Dedicated support of the Slot Data System utilized at all five Kewadin Casinos properties.
Service restoration of systems that experience issue through hardware replacement and/or Operating
System restore from backup in a fast paced environment.
Education
Lake Superior State University Sault Sainte Marie, MI (2008-2012)
● Bachelor of Science, Computer Networking
● Associate of Science, Computer Science