Chapter 1 - Introduction: Information and communiation technologies:
evolution and revolution
Chapter questions
1 What are the different elements of ICTs that are used in tourism?
2 Why is it difficult to define ICTs?
3 Explore the relationships between the Internet and extranet and intranets for an organization of your choice.
4 Which is more important for the tourism industry: software, hardware or netware?
5 Explain the relationships between information management and information systems with regard to a tourism
organization of your choice.
6 Does technological development drive business strategies or vice versa?
7 What is technological convergence and why it is significant in the tourism industry context?
8 What do innovative organizations need to do with regard to technological developments?
Further reading
Beekman, G. (2001) Computer Confluence: Exploring Tomorrow’s Technology, 4th edn, Prentice Hall, New
Jersey.
Gupta, U. (2000) Information Systems: Success in the 21st Century, Prentice Hall, New Jersey.
Laudon, K. and Laudon, J. (2002) Management Information Systems: Managing the Digital Firm, 7th edn, Prentice
Hall, New Jersey.
O’Brien, J. (1996) Management Information Systems: Managing Information Technology in the Networked
Enterprise, Irwin, Chicago.
Robson, W. (1997) Strategic Management and Information Systems: An Integrated Approach, 2nd edn, Pitman,
London.
Turban, E. and Aronson, J. (1998) Decision Support Systems and Intelligent Systems, 5th edn, Prentice Hall, New
Jersey.
Turban, E., Lee, J., King, D. and Chung, H. (2002) Electronic Commerce: A Managerial Perspective, Prentice
Hall, New Jersey.
Werthner, H. and Klein, S. (1999) Information Technology and Tourism – A Challenging Relationship, Springer,
New York.
Websites (end of chapter)
Technology manufacturers and suppliers
www.sun.com
www.ibm.com
www.nokia.com
www.ericsson.com
www.motorola.com
www.labs.bt.com
www.cisco.com
Technology news and developments
www.w3.org
www.xml.org
www.ebxml.org
www.news.zdnet.co.uk
www.mformobile.com
www.informit.com
Management and ICT issues
Electronic markets: www.electronicmarkets.org
Government initiatives: www.ukonlineforbusiness.gov.uk
Accenture on management: www.accenture.com
IBM: www-3.ibm.com/e-business
Ernest and Young International: www.ey.com
Websites (additional sites of interest)
Company Websites and Internet Links
Technology manufacturers and suppliers
www.dell.com
http://www.hp.com/
CISCO networking technologies http://cisco.com/public/products_tech.shtml
IT developments
Inform IT Technical Tips and Advice http://www.informit.com/
BT Labs http://www.labs.bt.com/
CISCO http://cisco.com/
Mobile Commerce, Devices and Adoptation
NTT DoCoMo.com http://www.nttdocomo.com/top.html
Wap Forum www.wapforum.org/
Bluetooth www.bluetooth.com/
GSM World http://www.gsmworld.com/index1.html
MforMobile http://www.mformobile.com
Ericsson http://www.ericsson.com/
Ericsson Developers http://www.ericsson.com/mobilityworld/
Nokia http://www.nokia.com
Carl Marcusen on Mobile adoption http://www.rcb.dk/uk/staff/chm/wap.htm
Latest news and links on each key technological development
HTML
XML and XML Schema
CSS
XSL and XSLT
Web Accessibility
Document Object Model (DOM)
Platform for Privacy Preferences Project (P3P)
Web Services
SVG
Resources Description Framework (RDF) and Semantic Web
Press Releases
Technology News Now http://news.zdnet.co.uk/
News Articles
BBC technology section http://news.bbc.co.uk/1/hi/technology/default.stm
Financial Times Information Technology Section http://news.ft.com/industries/it
Techweb News http://www.techweb.com/
WIRED magazine http://www.wired.com/
The future of IT- part 1
In the first of a series of interviews with leading technologists, Simon London talks to Bill Joy, co-founder of Sun
Microsystems, and John Seely Brown of Xerox Corporation.
http://tm0.com/sbct.cgi?s=85452150&i=642125&m=1&d=3084150
A dotsinner repents
Nothing goes down better in this gloomy business world than a back-to-basics story. If it involves the closure of
a loss-making dotcom operation, all the better...
http://tm0.com/sbct.cgi?s=85452150&i=642117&m=1&d=3083916
Nokia outlook worsens further 3G
http://news.bbc.co.uk/1/hi/business/2248376.stm
PC sales up 5 pc in first quarter: IDC
The home market showed signs of increased demand and in April-May-June, the market was 184,996 units, much
higher than....
http://tm0.com/sbct.cgi?s=85452150&i=643271&m=1&d=3088907
The pitfalls of wireless computing
Computer consultant Bill Thompson guides us through the world of browsing the internet without the wires, in
the first of his weekly columns.
http://news.bbc.co.uk/1/hi/technology/2005161.stm
Hutchison blazes trail for the early adopters
If Hutchison 3G is to be believed, a mobile phone user in Milan will be able to make a video conference call to
someone in London before the end of this year.
http://tm0.com/sbct.cgi?s=85452150&i=649914&m=1&d=3157369
Europe's first 3G network launched in Austria
Mobilkom Austria pipped its European competitors to the post with the launch of Europe's first national thirdgeneration wireless network.
http://tm0.com/sbct.cgi?s=85452150&i=649914&m=1&d=3157366
An intelligent house where fridge is star of the show
By Claus Spitzer
Published: March 11 2002 09:57GMT | Last Updated: March 13 2002 08:48GMT
http://specials.ft.com/ftit/march2002/FT3HIBP2NYC.html
Multimedia resources and news
The Founder of the WWW Tim Berners-Lee speaks about W3C
http://www.w3.org/Talks/2001/W3CDay/SMIL/tim.ram
BBC go Digital http://www.bbc.co.uk/newsa/n5ctrl/progs/01/go_digital/latest.ram
BBC go Digital, 26 August - How computer programs are helping us speak in foreign languages such as Hindi
and Croatian, and net pioneer Esther Dyson on making the internet more democratic.
http://www.bbc.co.uk/newsa/n5ctrl/progs/02/go_digital/26aug.ram
BBC go Digital, 29 July - The youth clubs helping children learn about computers, the websites blocked by Saudi
Arabia and ensuring secure credit card transactions.
http://www.bbc.co.uk/newsa/n5ctrl/progs/02/go_digital/29jul.ram
BBC go Digital, 11 March - How digital imagery is helping preserve artworks, the smart credit card to fight fraud
and what broadband can do for you
http://www.bbc.co.uk/newsa/n5ctrl/progs/02/go_digital/11mar.ram
BBC go Digital, 21 January - A special edition on the hottest technologies to emerge at the Consumer Electronics
Show, including the wearable computer for commuters, the wind-up charger for mobile phones and the smart
home.
http://www.bbc.co.uk/newsa/n5ctrl/progs/02/go_digital/21jan.ram
Scientific and research articles
In this paper, experts from Accenture's Communications & High Tech industry practice discuss likely trends in
wireless applications and the benefits of wireless instant messaging.
http://www.accenture.com/xdoc/en/ideas/outlook/pov/A4_Migrating_customers_to_3G_PoV.pdf
eSecurity http://www.ukonlineforbusiness.gov.uk/questions/downloads/security.pdf
Broadband http://www.ukonlineforbusiness.gov.uk/gateway/home/relatedfiles/broadband.pdf
Videoconferencing http://www.ukonlineforbusiness.gov.uk/questions/downloads/VideoConf13Aug01.pdf
Methodologies for developing web applications
http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6V0B-44X0BRJ-19&_cdi=5642&_orig=na&_coverDate=03%2F15%2F2002&_sk=999559996&wchp=dGLSzSlSzBV&_acct=C000009958&_version=1&_userid=121707&md5=71583c8164487d6b22795d4b500e8fe1&ie=f.
pdf
E-commerce Impact Study for the Marketing & Communications Sector
http://www.ukonlineforbusiness.gov.uk/main/resources/relatedfiles/marketing-comms-report.pdf
ASPs http://www.ukonlineforbusiness.gov.uk/upload/publication/main/ASPbrochure01.pdf