(SYLLABUS)
University of Petrosani
Faculty: The Faculty of Science
Program Level: Undergraduate
Specialization(s): The Economy of Commerce, Tourism and Services
Year of study: 3rd
Semester: II (spring semester)
Number of ETCS credits awarded: 5
Class Objectives:

Mastering the concepts specific to the activity of tourism

Using methods and techniques present in the work of tour operators

Correct operation of the documents and payment instruments in tourism

Knowing the elements and the necessary steps of designing tourist products/arrangements

Knowledge and application of procedures which can ensure quality tourist services at the level of tourism agencies and tourism units of any kind
Lectures content:
Content Number of lectures
GENERAL CONSIDERATIONS REGARDING
TECHNICAL OPERATIONS OF TOURISM.
Terminology of technical operations of tourism. The terms used in the organizing and conducting the business of tourism in Romania. Components of the industry of hospitality
ECONOMIC ENTITIES WITHIN TOURISM. Direct providers and mediators. Distribution chains in tourism
TRAVEL AGENCIES. The travel agency – definition, typology. Marketing conditions for touristic products
Main activities of a travel agency
TOUR-OPERATORS. Aspects of the activity of touroperators in Romania. Types of tours organized by touroperators. Activity strategies of tour-operators.
THE HOTEL. Criteria for the classification of hotels.
The organizational structure of a hotel. The main responsibilities of departments which function within a hotel. The concept of price policy within the hotel industry. Categories of approaches of rate setting in hotels. Techniques for setting up rates for rooms. The importance of price policy in the assessment of hotel services
THE RESTAURANT. Types of food establishments.
Techniques of menu prices set by restaurants.
TRANSPORTATION. Air transportation. Road transportation. Rail transportation. Shipping and inland
1
1
1
1
1
1
2

waterway
PAYMENT OPERATIONS AND INSTRUMENTS IN
TOURISM. Instruments and techniques of payment made through the cash register (delegation, receipt, payment disposal). Tools and techniques of payment made via bank (transfers, incasso, travel cheque, credit card, voucher, etc.).
INSURANCE. Medical insurance. Green Card
1
1
TOUR GUIDE OPERATION TECHNIQUES. Legal and institutional framework governing the activity of tour guide. The issue of the tour guide activity (qualities, obligations, duties of the tour guide).
1
TOURISM ANIMATION. Animation and animator – concepts. Forms of animation. Methodology of animation activities depending on the age of tourists
Practical class content:
Content
1
Number of classes
1 GENERAL CONSIDERATIONS REGARDING
TECHNICAL OPERATIONS OF TOURISM.
Presentation of the terms used in the organization and conduct of the tourism business in Romania.
Debates on the theme of the industry of hospitality.
ECONOMIC ENTITIES WITHIN TOURISM.
Characterization of the main categories of economic agents. Presentation of the conditions to be met by operators of tourism in order to conduct touristic activities and services. Understanding the various types of the distribution of touristic products.
1
TRAVEL AGENCIES. Presentation of the legislation on the setting up and the operation of travel agencies in Romania; similarities and differences between the Romanian legislation and the international law. Presentation of basic activities taking place in each sector of activity within an agency; types of documents and their content. Case study: analysis of the different types of contracts to be concluded between the travel agency and the tourist. Case study regarding the analysis of the price for a type of product such as stays or round trips. The study of specific job descriptions commonly found within travel agencies.
TOUR-OPERATORS. Outlining the criteria for differentiation between the travel agency and the
2
1

tour operator. Analysis of the main characteristics of touristic products supplyed by tour operators.
Case study: coming up with touristic products which may be the subject of activity of tour operators
THE HOTEL. Presentation of documents used in hotel activities (notice for bookingaccommodation, a card announcing your arrival and departure, bill), some examples of job descriptions for various positions within a hotel.
Case studies: setting up rates for rooms using various techniques of rating (the room-rate multiplier/the rule-of-thumb, the Hubbart formula). Case studies: Forecasting the room revenue; estimating the costs of rooms
THE RESTAURANT. Example of a menu.
Calculating the price of a dish in a restaurant.
TRANSPORTATION. Air transportation. Road transportation. Rail transportation. Shipping and inland waterway
2
1
1
PAYMENT OPERATIONS AND
INSTRUMENTS IN TOURISM. Presentation of different payment tools and techniques made through the cash resister (delegation, receipt, payment disposal) and via banks (the transfer, incasso, travel cheque, credit card, voucher, etc.).
1
TOUR GUIDE OPERATION TECHNIQUES.
One shall choose a specific type of service (city break, camps, specialized trips) depending on which the issues regarding the guiding of the group will be presented (presentation of landmarks, presentation of routes or trail blazing activities, setting up shelters or other specialized
1 tourism activities)
TOURISM ANIMATION. Presenting animation 1 programmes depending on the age of tourists.
Grading Policy:
The student pass the class if obtain more than 50 points from 100 points.
Classroom Rules of Conduct:

Turn off (or place on vibrate) cell phones and pagers during class

Food and beverages are not permitted in classroom

During exams, the use of cell phones, pagers, PDAs, or any other electronic devices is strictly prohibited
Lecturer: Dorina NITA e-mail: dorinamagda@yahoo.com