Ryan William Ling
651 N. Buena Vista Street
Burbank, California 91505
Phone: (818) 220-6373
e-mail: ryan@rwling.com
Objective: To be part of a company whose vision includes providing quality customer
care and support, utilizing my current skills and experiences to grow and
expand my field of knowledge.
Skills / Qualifications
• Excellent written and verbal communication skills
• Exceptional customer service, organization and time management skills
• Strong knowledge of Microsoft Office suite
- Word, Excel, PowerPoint, Outlook
• 2nd Level Hardware Technical Support within a Windows environment
• iPhone / Android / Blackberry – smart phone / cell phone / wireless access (MIFI) support
• Blackberry Enterprise Server – handheld device administration
• Technology Asset Management – security / tracking / inventory control
• Windows Active Directory computer and user management
• Microsoft Exchange Mailbox Management
• Computer network design and support of wired LAN/WAN and Wireless (WiFi) infrastructure
• Ethernet Network router and switch setup and support
• Remote access / VPN troubleshooting
• Installation of Category 3, 5e, 6 network cabling infrastructure
• Television coax cable plant installation (compression crimp ends / splitter / amplifier installation)
• Data and telephone moves / add’s / changes, installation of wall jacks and expansions
• Hewlett Packard printer service and repair, HP Self Maintainer certified
• Data recovery and migration of hard drives or data sources
• CPR and First Aid certified, EMT-1 Certificate
• Strong knowledge of IT Operations within a Hospitality and Managed Health Care environment
Employment History
IT Systems Administrator – SBE Entertainment (Los Angeles, CA)
August 2010 to December 2011
Part of the opening team for The Redbury Hotel at Hollywood and Vine and Cleo Restaurant where SBE
converted a condominium Complex into a 57-room Luxury Hotel in 2 months. Set up and configured
Hotel’s Opera Property Management System and interfaces to Ving Card Vision key software, Inn-Form
call accounting software, Opentable restaurant reservation system, Micros Point Of Sale, and Mitel PBX
telephone system. Configured guest room Audio Visual equipment such as Remote IR Extenders and
custom programmed Logitech remote controls for DVR’s and TV’s. After hotel opening, provided IT
support for hotel including telephone troubleshooting, new hire employee setup, maintenance of Servers
and workstations, vendor management and eventually the opening of the Library Bar in July 2011.
I was also instrumental in bringing the IT systems at the Four Points by Sheraton LAX, a 574
room hotel which had suffered from lack of IT Support for 3 years, up to current technology standards.
This process included replacement of core network switches, firewall, and network cabling. Installed
network cabling and 110 Meraki wireless access points throughout the hotel to provide WiFi coverage in
all guest rooms, public spaces, and meeting rooms, and was completed $20k under original estimated
budget. Upgraded the hotels sales and catering management software by Newmarket Delphi up to
current version on a new server. Brought hotels Active Directory server online and reinstalled Windows
XP/ Windows 7 on 57 workstations and joined them to the domain. Deployed a Trend Micro Antivirus
Server and installed the AV software on all computers, which resulted in the removal of over 300 virus
infections. Instituted a cloud based backup solution with nightly backups to a cloud Disaster Recovery
service, saving the hotel $4k annually on software licensing and eliminating need for nightly tape backups
and offsite tape storage fees. Reviewed all Telephone and Data circuits at hotel and
cancelled/transferred/upgraded accounts saving $6k annually. Brought in a copier company who bought
out current lease on over-priced and under featured copiers and replaced with top of the line copiers,
which saved the company $48k over the term of a 5 year lease.
RYAN WILLIAM LING
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Regional Information Technology Manager – The KOR Group / Viceroy Hotel Group (Los Angeles, CA)
July 2009 to July 2010
Provided remote and on-site IT support to Staff at Viceroy’s portfolio of hotels, supported Landmark
Apartment management offices, as well as KOR Real Estate sales offices. Design / installation /
troubleshooting of WiFi networks. Project Manager for hotel IT renovation – 114 room hotel re-cabled with
Cat 6 network cable for Internet, WiFi, IP Telephone, and IP Television pre-wire for all rooms, in addition
to TV Coax installation and LodgeNet entertainment head-end reconfiguration. Upgraded in-room
televisions to LodgeNet integrated 42” LG LCD TV’s. Installed and configured LG remote jack pack and
DVD players in all rooms. Project Manager for High Definition (HD) television cable plant upgrade at 2
hotels. Project Manager for Sheraton Delfina’s link@Sheraton internet café. Project Manager for guest
internet upgrade at 2 hotels.
Information Technology Manager – Sheraton Delfina Hotel – Viceroy Hotel Group (Santa Monica, CA)
March 2008 to July 2009
Provided on-site, dedicated Information Technology support to 65 hotel staff. Installed Wireless Internet
throughout the hotel to provide WiFi access inside all guest rooms, public spaces, and meeting rooms.
Spearheaded company wide initiative to upgrade hotel guest internet bandwidth connection to a 20 meg
Internet circuit utilizing a local microwave Internet Service Provider. Maintained/Supported 15 Windows
servers, along with associated user accounts, file shares, and printer queue’s. Monitored and maintained
daily backups of critical server data. Provided support for Hotels cellular phone service (Nextel) and was
single point of contact for users with Blackberry technical support needs. Provided IT assistance during
conventions and meetings when clients required on-site IT support. Upgraded hotel’s copiers using a
company who bought out existing copier contract.
PC/Network Associate II - PacifiCare Behavioral Health – UnitedHealth Group (Van Nuys, CA)
June 2003 through March 2008 (position eliminated after merger/office closure)
Provided 2nd Level independent onsite technical support. Daily functions included supporting up to 200
PC workstations, installation and maintenance of Microsoft software and Dell PC hardware. On-site
contact/support for 10 site specific servers, responsible for daily backup jobs including managing a tape
library, print queue troubleshooting and file share creation. Provided support for the IP network and all
networked devices. Provided support for the Executive/Senior Management staff consisting of 2 VP’s and
a CFO. Provided 24 Hour on-call support for Help-Desk calls after hours. Maintained inventory of
technology resources and ordered / repaired / replaced needed equipment as needed. Responsible for
disaster recovery planning and lead the Emergency Response Team implemented for office
emergencies.
Education
Community Involvement
New Horizons Computer Training Institute – Culver City, CA
- Microsoft Desktop Support – February, 2005
- Cisco Network Support – May, 2006
• Los Angeles Fire Department, LA Firefighters Relief
Association
- Contributing Photographer for monthly magazine, and fire
incidents
College of the Canyons – Santa Clarita, CA
- Journalism and Crime Scene Photography
Pasadena City College – Pasadena, CA
- Emergency Medical Technician Certification - June, 2000
- Fire Technology, Suppression and Prevention – June, 2001
Woodrow Wilson High School – Los Angeles, CA
- Administration of Justice and Law Magnet Center – Student
Participant
- LAPD Magnet Center – Student Participant / Mentor
- J.R.O.T.C – Civil Air Patrol – American Legion Boys State
Participant
• American Red Cross
- Registered Disaster Services Volunteer
• Los Angeles Community Emergency Response Team (CERT)
- Volunteer
• St. Baldrick’s Foundation
- Childhood Cancer Research supporter and fundraiser
• Emergency Photographers Network
- Founding Member and Board Director