BSBINM201A
Process and maintain workplace
information
Assessment Booklet
© Copyright 2011
GP Links Wide Bay trading as
Health Industry Training
PO Box 702
HERVEY BAY 4655
Version 2: August 2012
ASSESSMENT COVER SHEET
Unit Code: BSBINM201A
Unit Title: Process and maintain workplace information
Trainer Comments:
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Student Name: ___________________________________________ Student No.: ___________________
Date Due: _____ / _____ / _____
Date Submitted: _____ / _____ / _____
Student Declaration:
I declare that I understand how assessment will take place for this unit. I also understand that work completed
towards this assessment must be verifiably my own.
__________________________________ _____________________________________ ______________
Student Name
Student signature
Date
Trainer Sign-off:
I declare the above named student was assessed by me for the above mentioned unit
__________________________________ _____________________________________ ______________
Trainer Name
Trainer signature
Date
BSBINM201A Process and maintain workplace information
Assessment tool
ASSESSMENT INFORMATION
Competency based assessment
The standards used to determine competency in different industry sectors are developed in conjunction with
the relevant Industry Training Advisory Board (ITAB). These standards are endorsed by government in the
form of specific industry national training packages.
Assessment in a competency based course determines when competency has been achieved. To be
assessed as competent a student must provide evidence that demonstrates they can perform the necessary
skills and performances required including employability skills. To be competent a student is required to
consistently demonstrate the skills, knowledge and performance criteria that are necessary to confidently
complete the work tasks in a normal range of workplace conditions.
The trainer/assessor is responsible for ensuring the evidence gathered by a student is:
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Authentic (verifiable the student’s own work)
Valid (evidence is relevant to the unit of competency)
Reliable (the student consistently meets the requirements of the unit of competency)
Current (reflects the student’s current capacity to perform the tasks); and
Sufficient (covers all the elements in the unit of competency and addresses the dimensions of competency)
Dimensions of assessment
The dimensions of competency relate to all aspects of work performance and include:
Task skills:
The student must perform the individual skills required to complete a
work activity to the required standards.
Task management skills:
The student must manage a number of different tasks to complete a
whole work activity.
Contingency management skills:
The student must use their problem-solving skills to resolve issues that
arise when performing a work activity.
Job/role environment skills:
The student must perform effectively in the workplace when undertaking
a work activity by working well with all stakeholders and following
workplace policies and procedures.
Access and equity
All workers in the health and community services should be aware of access, equity and human rights issues
in relation to their own area of work. They should develop their ability to work in a culturally diverse
environment.
Trainers and assessors must take into account relevant access and equity issues including the concept of
social inclusion which ensures equitable access to services, to connect with others and to protect an
individual’s right to be heard.
Trainers and assessors must ensure the assessment process:
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is valid, reliable, flexible and fair
is basis of sufficient evidence
is one which offers valid, authentic and current evidence
includes workplace requirements in a normal range of workplace conditions
Health Industry Training
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BSBINM201A Process and maintain workplace information
Assessment tool
UNIT INFORMATION
Unit code
BSBINM201A
Unit title
Process and maintain workplace information
Unit descriptor
This unit describes the performance outcomes, skills and knowledge required to
collect, process, store and maintain workplace information and systems. It also
includes the maintenance of filing and records systems.
No licensing, legislative, regulatory or certification requirements apply
to this unit at the time of endorsement
Employability skills
This unit contains employability skills including communication, teamwork,
problem solving, initiative and enterprise, planning and organising, self
management, learning and technology
Application of the unit
This unit applies to individuals who perform a range of routine tasks in the
workplace, using a limited range of practical skills and fundamental knowledge of
information and information systems in a defined context, under direct supervision
or with limited individual responsibility.
Unit sector or
competency field
None specified
Pre-requisite,
co-requisite or
interdependent
assessment of units
None specified
Context of and specific
resources for
assessment
Assessment must ensure:
 access to an actual workplace or simulated environment
 access to office equipment and resources
 examples of workplace information systems
Method of assessment
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Critical aspects for
assessment
Evidence of the following is essential:
 applying organisational policies and procedures for collecting and processing
workplace information
 accuracy in recording and documenting information
 correctly storing, classifying and maintaining documents and records
Health Industry Training
Assessment may include observation, questioning and evidence gathered
from the workplace or simulated environment
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BSBINM201A Process and maintain workplace information
Assessment tool
Required skills and
knowledge
Required knowledge:
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key provisions of relevant legislation from all forms of government that may
affect aspects of business operations, such as:
• anti-discrimination legislation
• ethical principles
• codes of practice
• privacy laws
• occupational health and safety
organisational policies and procedures relating to collecting and processing
workplace information
organisational recordkeeping/filing systems and security procedures
organisation's business and structure
range of filing systems including paper-based and software-based
Required skills:
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Element
1. Collect information
2. Process workplace
information
3. Maintain
information
systems
Health Industry Training
literacy skills to read and understand organisation's recordkeeping and
information systems(including classification systems), to follow sequenced
written instructions and to comprehend/interpret nature of record content
numeracy skills to sequence and index files
planning skills to organise work priorities and arrangements
problem-solving skills to solve routine problems
technology skills to select and use technology appropriate to maintaining
workplace information
Performance Criteria
1.1
Collect information in a timely manner and ensure that it is relevant to
organisational needs
1.2
Use business equipment/technology available in the work area to effectively
obtain information
1.3
Apply organisational requirements relating to security and confidentiality in
handling information
2.1
Use business equipment/technology to process information in accordance
with organisational requirements
2.2
Process information in accordance with defined timeframes, guidelines and
procedures
2.3
Update, modify and file information in accordance with organisational
requirements
2.4
Collate and despatch information in accordance with specified timeframes
and organisational requirements
3.1
Maintain information and filing systems in accordance with organisational
requirements
3.2
Identify, remove and/or relocate inactive or dead files in accordance with
organisational requirements
3.3
Establish and assemble new files in accordance with organisational
requirements
3.4
Update reference and index systems in accordance with organisational
requirements
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BSBINM201A Process and maintain workplace information
Assessment tool
ASSESSMENT TOOLS
Assessment is conducted throughout the course using different assessment tools including written/oral
assessment, projects, observation, third party reports, simulation/case studies and portfolios. Both skills and
knowledge are assessed in line with the requirements of the Australian Quality Training Framework (AQTF)
and the training package.
Health Industry Training Queensland will use different methods of assessment to ensure sufficient evidence
can be gathered to demonstrate a student can perform a task against the specified criteria. Assessment
methods can include:
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Questioning: questions asked orally or in a written format. Written questioning is widely used in
competency based assessment to assess a student’s understanding and knowledge of the task they are
performing.
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Projects: are used for relevant units that require students to demonstrate a high level of research and
analytical skills.
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Observation: practical demonstration of real work or simulation by the trainer
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Third party reports: confirmation of consistent performance by the student to meet key performance
indicators over time and a range of contexts.
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Simulation/Case-study: simulation of the workplace to gauge competency. Demonstrated performance
knowledge against a define case study or scenario.
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Portfolio: collection of individual pieces of evidence to demonstrate work outputs by the student.
Evidence can be gathered from day to day work, certificated learning and other activities such as past
achievements.
Other assessment activities determined by the trainer could include a range of assessment tools appropriate
for this unit to demonstrate competencies which sufficiently address:
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The elements and performance criteria
Critical aspects for assessment
The essential skills and knowledge
The context and consistency of the assessment requirements
The relevant employability skills
Recognition of Prior Learning
Recognition of Prior Learning (RPL) is a formal recognition of your current skills and knowledge you have
achieved outside the education and training system. RPL takes into account any previous formal study, work
and life experience and then assesses this against the elements of competency to determine if you can
receive credit toward a qualification. Students seeking recognition can apply by contacting the Manager
Health Industry Training Queensland at the commencement of study.
Credit Transfer
Students who have completed a formal unit within their intended qualification with another Registered
Training Organisation (RTO) may be able to apply for a credit transfer or exemption. A certified copy of the
original documentation must be provided when applying for a credit transfer.
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BSBINM201A Process and maintain workplace information
Assessment tool
ASSESSMENT INSTRUCTIONS
Assessment format and layout
All assessments must be:
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Typed in Arial 12, single spacing with headings in bold
Header and Footer to be inserted in each page. Header to include unit code and title. Footer to include
student name and page number
All work must be referenced throughout the assessment. Referencing should include author and year of
publication and website address (if applicable). There are many referencing guides available on the
Internet to assist students.
Plagiarism
Plagiarism is the act of representing as one's own original work the creative works of another, without
appropriate acknowledgment of the author or source. In all written work submitted for assessment you must
show the sources for your material. The principle is that whenever submitted material is not your own original
work this must be referenced to acknowledge the author’s work.
It is expected that when a student submits an assessment that it is the independent work of that student and
they have written it in their own words. If a student has plagiarised another person’s work they will be asked
to resubmit their assessment. Plagiarism can lead to instant dismissal.
Submission
All assessments must be submitted in the format described. A date for submission will be set by the trainer.
Assessments must be submitted on or before this date or an extension must be granted by the trainer.
The assessment cover sheets must be detached from the assessment booklets and attached to the front of
each assessment. All sections of the cover sheet must be completed by the student prior to submission of
assessment. The bottom section of the assessment cover sheet will be retained by the trainer.
Resubmitting assessments
If a student is marked ‘not competent’ they will be provided with an alternative assessment for completion to
be able to demonstrate competency. An assessment resubmission should be treated as the original
assessment with all principles applying.
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BSBINM201A Process and maintain workplace information
Assessment tool
ASSESSMENT – BSBINM201A Process and maintain workplace information
In your own words, answer the following questions. To be marked as competent in this unit, you must
provide sufficient responses to each question. Bullet points must only be used where applicable eg: if the
question asks you to list, name or give examples.
Questions
1. How can technology assist businesses to collect relevant information in a timely manner and
ensure that all security and confidentiality requirements are met?
2. How can workplace procedures assist workers to collate, process and dispatch information as
well as maintain the integrity of modified files?
3. List 5 pieces of equipment/technology used to process information in workplaces.
4. What are the key steps in maintaining information and filing systems in accordance with organisation
requirements?
5. What does the Privacy Act 1988 require with regard to the security of personal information?
6. What methods can be used to collect information?
7. File systems can be classified/organised in a number of ways. List five.
To be marked competent in this unit, students must respond to all points in the project. Answers must be
comprehensive, detailed, demonstrate appropriate research procedures and be supported by suitable
references.
Project
Research a business with which you are familiar with or that you can gain access to. You might speak to a
person from that organisation over the phone or in person. Alternatively, you might send a representative of
the organisation a list of questions via email or fax.
You are to examine the way that the organisation collects and processes information and how it maintains its
information systems.
You will need to answer the following questions when completing this project:
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How does the organisation collect information?
What equipment does the organisation use to collect, organise, process and maintain information?
What does the organisation do to ensure that their information is secure?
What does the organisation do to ensure that sensitive/personal information remains confidential?
How does the organisation collate and dispatch information?
How does the organisation file and index their information (eg alphabetically, numerically ect)
How and when does the organisation remove and/or relocate inactive or dead files in accordance
with organisational requirements?
How does the organisation establish and assemble new files?
If you cannot gain access to an organisation, approach this project from the point of view of a fictitious
organisation. When doing this, you would explain how you think organisations can best process and maintain
workplace information.
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