Integrated FMS
Rollout –Order-to-Cash
Design Document
Title
Description
Organization Involved
Order-to-Cash Issues List
Issues Resolution Document
ABS-CBN International, ABS-CBN Telecom
ISSUE 1: No formal procedures in place to handle sales material and rates maintenance in CMS2
Decision: Formalize request procedures. ABS-CBN International must draft guidelines to be followed by
Marketing and IT Departments when maintaining sales materials and rates in CMS2. (i.e., use of request
forms, use of a lotus notes database to track requests)
ISSUE 2: Reversal of Accrual in SAP (Cable Subscription)
Option 1: Draft procedures regarding reversal of accrual in SAP. These procedures should handle
exceptions (i.e. reports containing A/R actuals are not received for 2 or more consecutive months).
Option 2: Automatic reversal of accrual handled by ABAP program
Option 3: Perform adjustments on a quarterly basis instead of monthly.
Decision: Option 3
ISSUE 3: Computation of cable affiliate commissions
Decision: Computation of commissions should be handled in CMS2
ISSUE 4: Billing of DTH Equipment Dealers
Option 1: Enhance CMS2 to handle billing of equipment dealers.
Option 2: Retain manual processes. Revenue from Equipment Dealer sales will not be automatically
captured by CMS2/SAP interface.
Decision: Option 1
ISSUE 5: Handling of AD SALES Ex-deals
Decision: Procedures must be in place to allow acceptance of goods/services by International Global,
Inc. while retaining booking by ABS-CBN International
ISSUE 6: Billing and rate maintenance for Wholesale traffic
Option 1: Use an external MS Access database to process billing and maintenance of rates.
Option 2: Use SAP to print bills and maintain rates. This option needs to be investigated further (assess
effort needed to implement this option)
Option 3: Retain current manual bill printing and call rating process.
Decision: Option 1
ISSUE 7: Define dimensions for Dummy A/R customers to facilitate Daily Sales Order
Decision: Details of customers will be in CMS2. SAP only gets generic A/R accounts based on payment
terms (SLs are maintained in CMS2 and not SAP). Dummy customers will be created per dimension.
106761160
Page 1/2
date created: 9/28/2001 4:42:00 PM
date printed: 3/9/2016 5:35 AM
Integrated FMS
Rollout –Order-to-Cash
Design Document
ISSUE 8: Ad placements in Affiliate Channels that we do not sell will NOT be coursed through ITS
Decision: Manual entry in SAP SD.
ISSUE 9: Handling of non-airtime sponsorships for special events, magazine ad sales, internet ad
sales
Decision: Manual entry in SAP FI.
ISSUE 10: Possible interface with ZPDI website.
For investigation
ISSUE 11: Handling of Internet Affiliate
Decision: Treatment similar to cable affiliates. Master data maintenance until payment application will be
handled in CMS2.
ISSUE 12: Handling of Balikbayan box service
Decision: On commission basis with RCPI. To be handled by enhanced version of CMS2. Requirements
should be defined. (Billy will provide details of handling)
ISSUE 13: Levels of Authorization for disputes handled by CSRs
Decision: Formal procedures / policies for investigation and actual allowable adjustment transactions
within CMS2 must be drafted. (by ABSi)
OTHER DECISION POINTS:
 Since goods receipt is done in SAP, inventory costing is done in SAP (MM) and daily interface to IMS
for inventory count update.
 Ad placements originating from Manila will be faxed / sent to ABSi for encoding in their ITS system as
it is only a replica of the copy in Manila.
 Procedures for handling of disputed accounts for Ad Sales must be put in place.
 Payments received in Manila will be received by ABS-CBN Global as a representative office (nonVAT receipts). Checks will be mailed to International and payment posting will be done by
International also.
Sign-off/Date: ________________________________
Wilhelm “Billy” Ick (AVP, Finance)
106761160
Page 2/2
date created: 9/28/2001 4:42:00 PM
date printed: 3/9/2016 5:35 AM