Linda Westfall
Westfall Team, Inc.
3000 Custer Road, Suite 270, PMB 101
Plano, TX 75075-4499
972-867-1172
lwestfall@westfallteam.com
www.westfallteam.com
Training & Consulting Services in
Software Engineering, Software Quality & Software Project Management
QUALIFICATIONS:
 Over 30 years of experience in real time software engineering, quality, project management,
metrics and process including work as a consultant, trainer, software manager, software process
engineering, software engineer and systems analyst. This experience provides a strong foundation
for practical application of software engineering, quality and project management skills.
 Over 25 years of experience focusing on software engineering, quality and process including
helping to define corporate-wide software development processes to improve the quality and
reliability of the organization’s software products.
 Over 20 years of experience in software metrics including the overall design and implementation of
a corporate metrics program of software, hardware and system measurements to meet the
information needs of both internal and external customers.
 Leadership role in software professional organizations including the ASQ Software Division, ASQ
Certification Board, ASEE and various software related conferences.
 ASQ Fellow, ASQ Certified Software Quality Engineer (CSQE), ASQ Certified Quality Auditor
(CQA), ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE). International
Software Testing Qualification Board (ISTQB) Certified Tester. Certification in Information
Technology Infrastructure Library (ITIL) Foundations.
 Professional Engineer (PE) Texas in Software Engineering.
EXPERIENCE:
1995-Present Westfall Team, Inc., Plano, Texas
President
 Providing Software Engineering, Software Quality and Software Project Management training including
standardized courses and courseware customized to the specific needs and practices of an
organization on the following subjects:
 Software Project Management
 Software Risk Management
 Software Requirements Engineering
 Software Quality Engineering
 Software Testing
 Software Metrics
 Software Auditing
 Software Peer Reviews & Inspections
 Software Configuration Management
 Software Acquisition & Supplier Management

Consulting services and partnering with an organization’s in-house software specialists to improve
their software quality by:

Assessing existing software quality systems and identifying process improvement
opportunities


Establishing a software engineering, quality and/or project management functions to cover the
entire software development and maintenance life cycle

Documenting software standards, processes, procedures, work instructions and guidelines

Selecting, designing and implementing a tailored software metrics program to meet the
information needs of the organization and provide visibility into software
Helping companies prepare for ISO 9001 registration and SEI CMMI assessments
1987-1998 Alcatel USA (formerly DSC Communications Corporation), Plano, Texas
Senior Manager of Quality Metrics and Analysis:
 Overall coordination and implementation of a corporate metrics program including software,
hardware and system metrics to meet the needs of both internal and external customers (e.g.,
Regional Bell Operating Companies, Bellcore, Motorola, Sprint, DDI).
 Interfacing with external customers, software management, engineering and quality personnel to
define their information needs, select and implement metrics that meet those needs including
metrics necessary to obtain CSQP Eligibility and ISO 9000 Registration.
 Working with internal customers to analyze and interpret measurement results and implement
process improvement solutions.
 Acting as an agent for change working with the software and quality communities to facilitate the
implementation and expansion of the use of metrics and measurement throughout the corporation.
 Producing standardized metric reports (e.g., in process metrics, RQMS GR-929-CORE, NESAC,
Customer Report Cards), ad-hoc reports and data queries utilizing Oracle SQLPLUS, VAX
Datatrieve and command files, UNIX scripts, and Microsoft Word, Excel, and Access.
 Coordinating with other organizations in developing needed data capture tools and techniques and
insuring the integrity of the data collected.
 Interfacing with other Software Quality and Metrics professionals in the industry to help establish
standards and influence industry best practices (e.g., QuEST Forum TL9000 Software Metrics
Working Group, Industry Interaction for RQMS GR-929-CORE, PQ Score Scoring, IPQM 1315
review, ASQ CSQE Certification).
Software Process Engineer:
 Working with other members of DSC's technical staff and software engineering upper management
to define corporate wide software development processes to improve the quality and reliability of
our software products.
 Researching software engineering, process and quality best practices.
 Writing corporate policies, procedures and guideline documents.
 Participating in Bellcore Audits and Technical Analysis process.
 Coordinating the corporate software process over-site committee.
Quality Action Team (QAT) Facilitator trained by ODI:
 Establishing, implementing and coordinating QATs.
 Training team members in innovative problem solving methodologies.
1981-1987 Texas Controls/AMF Control Systems/Control Systems International, Carrollton, Texas
Manager of Production Software:
 Acting as customer liaison for all software related issues.
 Verifying and validating of new software products.
 Establishing a software configuration management process.
 Supervising and coordinating the production of software releases.
 Writing software user documentation and teaching training classes.
 Identifying and correcting software related systems problems.
 Providing technical software support for the applications engineers, sales force, contractors and
branch offices.
 Developing customized software packages.
Systems Analyst and Sr. Systems Analyst:
 Designing, implementing and testing the software for an energy management, building automation
and control product.
1981 Near Space Inc., Plano, Texas
Software Engineer
 Designing, implementing and testing the software for the Control and Monitoring processor in a
multi-processor, telephone operator position switch.
1978-1981 Electrospace Systems Inc., Richardson, Texas
Programmer/Analyst
 Designing, implementing and testing the software for the R-2508 RCSS Audio Switch.
 Writing all documentation, training the users and installing the system.
 Designing, implementing and testing the firmware for the maintenance processor in a 900 number
telecommunication system.
 Upgrading the software for the ESCA Earth Station project.
1978 General Dynamics, Fort Worth, Texas
Software Engineer
 Implementing and testing programs in 8080 assembly language including a Mag Tape driver and
system diagnostics programs.
EDUCATION:
 University of Texas at Dallas. MBA with special technical emphasis, 1990.
 University of Texas at Arlington. Nine hours of graduate work in Computer Science, 1978.
 Carnegie-Mellon University, Pittsburgh, Pennsylvania. BS in Mathematics, 1976 with honors.
ORGANIZATIONS:
American Society for Quality (ASQ)
 ASQ Fellow
 Member of the national level Certification Board (1995-1998) representing the Certified Software
Quality Engineering Certification (CSQE).
 Chair of the Software Division (1999 to 2001), Chair-Elect (1997-1999).
 Chair of the Program Software Division’s Program Committee (1996-1998) including coordination of
the International Conference on Software Quality (6ICSQ, 7ICSQ & 8ICSQ). Chair of the 13ICSQ
and Co-Chair of ICSQ 2007..
 Chair of the Software Division's Certification Committee (1993-1997) working to establish the ASQ
CSQE certification program.
 Participated in ASQ certification examination development for the CSQE and Certified Quality
Manager examinations.
 Author and Trainer for the ASQ Development courses including: Software Quality Engineer,
Software Testing, Software Metrics, Software Auditing, Software Requirements Engineering and
Software Configuration Management courses.
 ASQ Certified Software Quality Engineer (CSQE), ASQ Certified Quality Auditor (CQA), ASQ
Certified Manager of Quality/Organizational Excellence (CMQ/OE).
 Regular contributor to the ASQ Software Division’s newsletter.
 Dallas section newsletter chair (2001-2003).
 Frequent paper and tutorial presenter at ICSQ and frequent paper presenter at ASQ World
Conference on Quality and Improvement (formerly the Annual Quality Congress). 10ICSQ and
14ICSQ keynote speaker. Regular tutorial and dinner speaker at Dallas section meetings.
Dallas/Fort Worth Association for Software Engineering Excellence (ASEE) an SEI Software Process
Improvement Network (SPIN) Affiliate:

Chair (1994-1995)

Membership Chair (1992-1994).

Co-Chair 6th Software Engineering Process Group (SEPG 1994) National Meeting which is
sponsored by the Software Engineering Institute (SEI) and the Dallas Fort Worth and Austin
Software Process Improvement Network (SPIN) Affiliates.

Frequent presenter at ASEE meetings
Project Management Institute (PMI)
 Chaired modeling committee for Project Management Body of Knowledge Guide (PMBOK) to
version 4 (2008) and served on integration, chapter 3 and chapter 4 committees. Personally
created 51 models for PMBOK including data flow diagrams for each of the 42 processes. Listed
as a special contributor.
 Special contributor to the team tasked with updating the Project Management Body of Knowledge
Guide (PMBOK) to version 3 (2003).
Better Software Conference (formerly Application in Software Measurement (ASM) Conference):

Program committee member (1995,1996,1999), Track chair (1999 - 2006).

Best paper award (2002 & 2003).

Frequent invited speaker and tutorial presenter.
National Management Association:
 Trainer in the Supervisory and Management Skills program.
 1993 DSC Member of the Year award winner.
 1997 DSC Manager of the Year candidate.
Toastmasters International
 Charter member, past President and past Educational VP of DSC Communicators.
Frequent speaker and tutorial presenter at other international conferences and professional association
meetings.