Social Responsibility
Tool of the Month
May 2012
ASQ PDX 0607
Social Responsibility: Doing the Right Thing
“ASQ believes that being
“socially responsible”
means that people and
organizations must behave
ethically and with sensitivity
toward social, cultural,
economic and
environmental issues.
Striving for social
responsibility helps
individuals, organizations
and governments have a
positive impact on
development, business and
society with a positive
contribution to bottom-line
• SR Walking Campaign at ASQ
World Conference
Organization of
No certification
The scope of the International Standard
includes the following:
– Assist organizations in addressing their social
responsibilities while respecting cultural,
societal, environmental and legal differences
and economic development conditions;
– Provide practical guidance related to making
social responsibility operational; identifying
and engaging with stakeholders and
enhancing credibility of reports and claims
made about social responsibility;
– Emphasize performance results and
– Increase confidence and satisfaction in
organizations among their customers and
other stakeholders;
– Be consistent with existing documents,
international treaties and conventions and
existing ISO standards;
– Promote common terminology in the social
responsibility field; and
– Broaden awareness of social responsibility.
The SRO* is a new
movement to share
insights and expertise
on, and examples of,
the evolving area of
social responsibility,
and to help define
what it means to be a
socially responsible
The ASQ Board approved the creation of a
new dues paying learning community called
the Social Responsibility Organization
(SRO). This will be a cross collaboration
between quality and social responsibility
professionals. The SRO will offer
professionals and practitioners in quality and
a variety of functions related to social
responsibility and sustainability an
opportunity to collaborate on research,
exchange information, gain knowledge,
quality methods and best practices and to
create community.
A design team of industry leaders in the
areas of social responsibility and quality will
meet for the first time in May 2012, to
provide strategic guidance on the
implementation of this unique learning
Benefits for
• The perception and reality of an
organization's performance on social
responsibility can influence, among
other things:
• Competitive advantage
• Reputation
• Ability to attract and retain workers or
members, customers, clients or users
• Maintenance of employees' morale,
commitment and productivity
• View of investors, owners, donors,
sponsors and the financial community
• Relationship with companies,
governments, the media, suppliers,
peers, customers and the community in
which it operates.