Student Introduction
Pack to Ty Coch
Nursing Home
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Contents
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Introduction
Aims and Objectives
Philosophy of the Care
Regulation and Inspection
Management Team
Nursing Team
Care Team
Support Teams
Support from your Mentor
Fire Safety Policy
Fire Notice
Fire Zones
Types of Fire Extinguishers
Policy on Smoking
Ty Coch Lay Out
Student Escalation of Concerns
Student Contact Details
Induction Checklist
Reference Materials
Student Feedback Questionnaire
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WELCOME TO TY COCH NURSING HOME
Welcome to Ty Coch Nursing Home, we do hope you find your placement
with us useful and a positive experience of caring for people in a Nursing
Home.
This introduction pack has been developed to help you settle into the
placement as effectively and efficiently as possible.
The directors ensure through their governance arrangements that the quality
and safety of our residents is at the forefront of our agenda and that plans are
put into place to continuously improve and develop the service. For this to be
effective, the senior management team review the provision of care with our
residents, their families and other stakeholders. Therefore we are interested
in your experience and thoughts on your placement. Therefore we would ask
you to complete the questionnaire which can be found at the rear of the file
toward the end of your placement and put in a sealed envelope addressed to
me.
If at any time during your placement I can be of any assistance, please do not
hesitate to come and see me, my office is located on the ground floor in the
original building, near to the kitchen. If I am not available, the receptionists
will be able to arrange an appointment.
Many thanks
Lynne H Ryan
Registered Manager and Matron
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Pronounced Tee Corkh, the building is appropriately named “Red House” in
Welsh.
Ty Coch opened on 1 November 1989. Originally a large Edwardian
residence with extensive gardens, the property was developed into a nursing
home registered to provide sixty-nine beds (with 57 single and 6 double
rooms), all of which benefit from en suite facilities.
We are very proud of the reputation we have built over the last two decades,
and we continue to explore new ways in which we can maintain our innovative
approach to the care we offer.
 Ty Coch is situated on the border of  We have over 100 members of staff,
including qualified nurses, care
Llanishen and Lisvane villages,
practitioners, kitchen and cleaning
Cardiff. We are close to both rail
staff.
and bus connections to the centre of
Cardiff (approx. 15 minutes by train
and 20 minutes by bus.)
 Pronounced Tee Corkh, the building  We have 57 single room and 6
is appropriately named “Red House”
double rooms, totalling 69 service
in Welsh.
users in all.
 Organisationally, Ty Coch is
divided into three areas, the
ground and first floors, and Pentyle
Unit. Each area is self contained
and offers all the facilities that its
residents and guests require.
 Ty Coch offers 24 hour nursing
care to all its residents, and is
registered to provide care for those
requiring General Medical Nursing.
 Each of our rooms benefits from en  We offer residents a
suite facilities, with many rooms
comprehensive programme of
also offering full en suite shower
activities, events and outings
facilities. Each of our rooms is
throughout each week.
different in both size and style.
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Aims and Objectives
Ty Coch provides nursing care for all residents to a standard of excellence
that embraces the fundamental principles of good care practice. These
principles may be witnessed and evaluated through the practice, conduct and
control of the quality of care within Ty Coch.
At Ty Coch, our intention is that all residents shall live in a safe community,
and will be treated with respect, dignity, and sensitivity for their individual
needs and abilities. To assure the highest possible quality of living within Ty
Coch, the team will be responsive to the individual needs of Ty Coch’s
residents and will provide the appropriate degree of care.
To meet our residents’ needs the care service within Ty Coch is designed to
achieve the following objectives:
 Respect its residents’ right to
independence, privacy, dignity,
fulfilment and the right to make
informed choices by ensuring the
care service is delivered flexibly,
attentively and in a nondiscriminatory manner.
 Provide all residents and/or their
representatives with written
information on Ty Coch’s
procedure for handling concerns
and complaints and how to use it.
 Ensure that its residents’ individual
needs and values are respected in
matters of religion, culture, race or
ethnic origin, parenthood and
disabilities or impairments.
 Enable every resident’s care needs
to be met through managing and
implementing a formal programme
of staff planning, selection,
recruitment, training and personal
development.
 Allow its residents and/or their
representatives to decide where
and when they consume the food
of their choice by providing a range
of meal options and dining venues.
 Offer a trial visit and/or stay at Ty
Coch to provide the opportunity for
its prospective residents or their
representatives to assess our
service.
 Demonstrate to each resident that
Ty Coch can meet their assessed
needs in full.
 That the care service as a whole is
delivered in accordance with
agreed contracts of care.
 Maximise value for money for its
residents by managing the care
service efficiently and effectively to
make the best use of resources.
 Offer a wide range of social and
leisure activities for its residents
and maintain maximum flexibility in
daily life by avoiding unnecessary
strict routines.
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Philosophy of Care
Ty Coch provides its residents with a secure, relaxed and dignified community
in which their care, well being and comfort are of prime importance.
The team will strive to preserve and maintain the dignity, individuality and
privacy of all service users within a warm and caring atmosphere, and will be
sensitive to each service user’s changing needs. Such care may include
medical or therapeutic treatment, physical and mental welfare, cultural,
psychological, spiritual, emotional and social needs. Ty Coch’s residents are
encouraged to participate in the development of their individual care plans
and the involvement of family and friends, where appropriate, is highly valued.
Programmes of activities designed to encourage mental alertness, self
esteem and social interaction with other residents all contribute towards Ty
Coch’s community. The following core values of care are fundamental to the
philosophy of Ty Coch:
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Privacy
Independence
Security
Dignity
Choice
Respect
Individual rights
Fulfilment
Equality
All nursing and care staff within Ty Coch’s team will be appropriately qualified
to deliver the highest standards of care, according to their role. These high
standards are maintained through the implementation of a continuous staff
training programme. This also ensures that Ty Coch is in line with the latest
initiatives and developments in care practices and compliance with
appropriate legislation and registration authority guidelines.
Privacy and Dignity
We recognise the immense changes residents and their loved ones face
when moving to a care home and, to minimise the impact of these changes,
we promote the philosophy of individual privacy and dignity, coupled with a
‘shared living environment’.
Ty Coch endeavours to retain as much privacy and dignity as possible by:
 Helping its residents to personalise
and equip their rooms as they
wish.
 Valuing each of its residents as an
individual and a respected member
of the ‘shared living environment’.
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 Providing its residents with keys to
their rooms and a secure place for
valuables.
 Assisting its residents to maintain
dignity through their personal
appearance and behaviour.
 Giving its residents the opportunity
to have privacy when receiving
visitors, making telephone calls or
opening and receiving mail.
 Promoting activities that
encourages its residents to
express themselves as individuals.
 Securing all its residents’ records
and information and respecting the
confidentiality of those records.
 Helping its residents to overcome
any shortcomings they may
experience through age or
disability.
Independence
At Ty Coch, we value the importance of individual independence and
recognise the issues that group living can bring. Ty Coch encourages all its
residents to act and think as individuals by:
 Maximising their opportunities for
self care.
 Having regard to one’s own well
being and the well being of others.
 Providing the opportunity to
express individual views on the
care provided and to contribute to
their own care plans.
 Using appropriate assessments of
level of risk.
Freedom of Choice
We recognise that every service user should have the opportunity to choose a
care home that will meet both their needs and offer the care they require.
Individuals should be given the opportunity of exercising their right of choice in
all aspects of daily living. To facilitate that choice we will:
 Provide comprehensive
information about Ty Coch Nursing
Home and the quality of services
available.
 Obtain a needs assessment for
each resident prior to living at Ty
Coch.
 Provide Ty Coch’s residents with a
statement of terms of conditions
and residency.
 Answer any questions that
residents, friends or family may
have about Ty Coch and the care
we are able to offer.
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Fulfillment
We want to help our residents to realise personal aspirations and abilities in
all aspects of their lives. We seek to assist in the following ways:
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Informing ourselves as fully as
each resident of Ty Coch wishes
about their individual histories and
characteristics.
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Providing a range of leisure and
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recreational activities to suit the
tastes and abilities of all Ty Coch’s
residents.
Helping Ty Coch’s residents
maintain existing contacts and to
make new liaisons, friendships
and personal relationships if they
wish.
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Responding appropriately to the
personal, intellectual, artistic,
spiritual values and practices of
every resident at Ty Coch.
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Attempting always to listen or
attend promptly to any resident’s
desire to communicate at
whatever level.
Being respectful of each resident’s
religious, ethnic or cultural
diversity.
Security
We aim to provide an environment and structure of support that responds to
the need for security in the following ways:
 Offering assistance with tasks or
situations that would otherwise be
perilous for Ty Coch’s residents.
 Providing readily accessible
opportunities for dealing with
complaints by Ty Coch’s residents
and/or their guests.
 Protecting Ty Coch’s residents
from all forms of abuse and all
possible abusers.
 Creating an atmosphere in which
Ty Coch’s residents and their
guests experience an open and
positive environment.
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Regulation and Inspection
All care homes are subject to regular and rigorous inspection. The system of
inspection changed during 2002, and after each visit a publicly available
report will be prepared by the Care and Social Services Inspectorate Wales
(CSSIW).
Ty Coch is rightly proud of the standards we have attained, and we will be
happy to make available a copy of our latest or earlier reports. You may
download a copy of our latest inspection report from our website:
www.tycoch.com
These reports may also be obtained directly from the inspecting authority:
Care and Social Services Inspectorate Wales (CSSIW)
Welsh Government office, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ
Tel: 0300 7900 126
Website: www.cssiw.wales.gov.uk
Management Team
 Steve Williams is the Managing
 Steve is a qualified Social Worker.
Director and Paul Clarke is a fellow
He has over thirty years’ experience
director of Passcrystal Limited - the
in the caring profession.
company which trades as “Ty Coch  Paul is a qualified in law.
Nursing Home.”
 Our Registered Manager and
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Matron is Lynne Ryan. Lynne
trained as a registered nurse at the
University Hospital of Wales and has
over forty years experience in both
community and acute healthcare
services. Since 2002 she has held
senior posts within the Welsh
Government in the regulation and
inspection of health and social care.
The Registered Manager has overall
responsibility for the day to day
operation of Ty Coch.
Sahra Noor, Deputy Matron and
Clinical Lead qualified as a
Registered Nurse, Adult in 1989 at
the Grenwich and Bexley School
of Nursing in London. She has
extensive experience in Care of
the Older Person both in the NHS
and private sector. Prior to her
appointment deputy she was the
Senior Nurse Night Duty.
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Nursing Team
Responsible for the day-to-day management of clinical care on each of the Units
at Ty Coch, ensuring nursing care delivered is of a high standard are the Senior
Nurses:Pentyle Unit – Kerry Thomas
Ground Floor – Sonia Thompson
First Floor – Kirsten Yearling
Our Registered Nurses who wear royal blue tunics have a range of qualifications
and expertise which enables them to meet the needs of our residents. We place
great importance on the personal development of our staff and many members of
our team are involved in on-going training programmes.
Care Team
Each Unit has at least two designated Senior Care Assistants, who have
demonstrated the ability to lead other less experienced staff in delivering
personal care.
Senior Care Assistants wear aqua tunics whereas Care
Assistants wear light blue.
All our staff receive annual training including First Aid, Basic Life Support,
Manual Handling, Fire Safety, Infection Control, Adult Protection.
Activities
Lynn Poyser who is our Lifestyle Co-ordinator facilitates a range of activities in
including visits to local areas of interests such as the Senydd, Saint Fagans,
Llandaff Cathedral, and organises concerts performed by local Schools and
Touring Companies in the Home.
Administration
Our Administrator is Jan Cruwys and Accountant Sue Price are able to deal
with all bed fees and other administration-related queries which residents may
have.
Quality Assurance
Supporting our Matron and Clinical Team in ensuring policies and procedures
are followed and reviewed is Louise Hayes.
Reception
Other than at night, we have receptionists, Daniel Golten, Anne Steele, Kate
Jones, Justin Jose and Jasmine Jose on duty to welcome visitors to the Home
and to respond to telephone calls.
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Catering
Our Cook, Carol Fletcher and her Assistant Nick Wilkins prepare fortified food
of a high nutritional standard, virtually all homemade with fresh vegetables
and good quality ingredients. Working with them are a team of Kitchen
Assistants who assist with preparation of food as well as delivering meals to
the Units and assisting with drinks for residents.
Housekeeping
Our housekeeping team is managed by Angela Morris who ensures
high standards of cleanliness throughout the Home. As well as her dedicated
unit cleaners, we also have Laundry Assistants who undertake the collection,
laundering and delivery of all the residents personal clothing and bedding.
Maintenance
Mark Rogers is the full time maintenance manager, who is supported by Jeff
Goddard and Mel Street. As well as contracted qualified electricians, heating
engineers, builders and decorators.
General Medical Care
Residents are able to register with the General Practitioner of their choice
however some doctors may not be prepared to travel outside of their
geographical area.
The local general practice in Llanishen Village will
consider new residents if they wish to transfer their medical care.
We hope that you will find the whole team friendly and supportive. Please feel
free to ask questions and seek support from all the individuals within the
team. Every effort will be made to facilitate your ongoing development and
education.
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Support from your Mentor
The lead mentor for this home is Sahra Noor. The role of the lead mentor is to
ensure that you have a suitable mentor and co-mentor and to act as a point of
contact should any issues arise or you just need advice. On your first day your
mentor or co-mentor will be available to welcome you and orientate you to the
home. Also providing support to our students on placement is Senior Nurse
Kerry Thomas, who has also completed her mentorship course at Cardiff
University Hospital of Wales.
If you are ill or are unable to attend for your shift for whatever reason, you
must ring the home and inform the senior nurse in charge. Please do this
prior to the start of the shift.
Our telephone number is: 02920 747575
Failure to do this will mean that you are marked absent and the university will
be informed of your failure to follow procedure. You must also ring the
University sickness and absence number on 02920687878.
Shift times are as follows:
 Early:
7.15am - 2.30pm
 Late:
13.30pm - 20.30pm
 Long day: 7.15am - 20.30pm
 Night:
20.15pm - 07.30am
We hope that this has given you a brief insight about the Home and that you
enjoy your placement here and that you will benefit from the many learning
opportunities within Ty Coch Nursing Home
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