Section 2
MFSP
Europe
MFSP Training and Orientation Manual
Page 1
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
MFSP Europe Table of Contents
MFSP Europe
Contact Details
Organization Chart
Program and Service Listing
Director Military Family Services (DMFS)
Role of DMFS
Senior Management Team
Corporate Services
Program and Policy Development
Military Family Services
Evolution of CF Family Services
Achievements
Key Operational Activities
Roles and Responsibilities
MFSP Annual Calendar
MFSP Europe Team Operating Agreement
Websites
www.cfpsa.ca
http://selfkant-europe-din.selfkant.mil.ca/
www.familyforce.ca
MFSP (E) Manager Site Visits
Director’s Meeting Agenda Items and Ongoing Projects
Handling protected documents:
Other Manuals/Documents
MFSP European Profile
MFSP Parameters for Practice
Service Level Agreement
MFSP Logo Standards Manual
Family Force User Guide
Family Force Standards Manual
Volunteer Program Manual
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MFSP Training and Orientation Manual
Page 2
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
MFSP Europe
CONTACT DETAIL
MFSP European Regional
Manager
Caterina Perry
Selfkant Kaserne
Quimperlestr 100
52511 Geilenkirchen, Germany
Work # +49 (0)2451 717 192
Cell # +49 (0)172 534 5907
Home #: +49 (0) 2454-936019
Fax # +49 (0)2451 717 405
Email: Caterina.Perry@forces.gc.ca
Email: MFSPEurope@googlemail.com
CMFRC Tri Community
Gail Klassen
Slot 4122
CFPO 5053
52511 Geilenkirchen, Germany
CMFRC UK
Sally Kearney
C/O CFSU(E) Det-UK
86 Blenheim Crescent, Bldg 188
Ruislip, Middlesex HA4 7HB
CMFRC SHAPE
Lisa Abbott
1D Pluton, Apt# 1-2
7010 SHAPE
Casteau, Belgium
CMFRC REMOTE
Margaret MacKenzie
Selfkant Kaserne
Quimperlestr 100
52511 Geilenkirchen, Germany
MFSP Administrative
Assistant
Valerie Perrin
Selfkant Kaserne
Quimperlestr 100
52511 Geilenkirchen, Germany
Work # +49 (0)2451 717 173
Cell # +49 (0)1717 883 407
Fax # +49 (0)2451 717 405
Email: Valerie.Perrin@forces.gc.ca
MFSP Finance Assistant
Guylaine Bresse
Selfkant Kaserne
Quimperlestr 100
52511 Geilenkirchen, Germany
Work # +49 (0)2451 717 173
Cell # +49 (0)1717 883 407
Fax # +49 (0)2451 717 405
Email: Guylaine.Bresse@forces.gc.ca
Work # +49 (0)2451 982020
Fax # +49(0)2451 5571
Email: Gail.Klassen@forces.gc.ca
Work # +44 (0)1895613040
Cell # +44 (0)7971590232
Fax # +44 (0)1895 613 046
Email: director.cmfrc@googlemail.com
Sally.kearney@forces.gc.ca
Work # +32 (0)65 44 6012
Fax # +32 (0)65 31 2597
Email: lisa.abbott@forces.gc.ca
Work # +49 (0)2451 717 168
Cell # +49 (0)172 763 7875
Fax # +49 (0)2451 717 405
Email:
Margaret.MacKenzie@forces.gc.ca
MFSP Training and Orientation Manual
Page 3
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
ORGANIZATION CHART
MFSP Training and Orientation Manual
Page 4
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
MFSP Europe and
the UK Structure
DND
DGPFSS
DMFS
SLA
CA NMR
MFSP(E)
Regional Manager
CO CFSU(E)
MFSP(E)
Admin. Support
MFSP(E)
Finance Assist
SCOs
CMFRC Directors
Tri-Community
United Kingdom
SHAPE
Remote
CMFRC Advisory
Committee
Mil OPI
CMFRC staff
CMFRC volunteers
MFSP Europe
Organization Chart
MFSP Training and Orientation Manual
Page 5
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
MFSP Training and Orientation Manual
Page 6
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
PROGRAM AND SERVICE LISTING
*On line
***Those feasible
PDCI- Welcome and Community
Orientation
Prior to arrive welcome package
Welcome Package
“Thriving in Book” Local resource
book
Local information/culture
workshop/briefing
Community orientation/tour
Newcomer Welcome Event
Welcome series briefings
Themed Coffee mornings
FF website content for new families
Youth Welcome Package
Youth Welcome Activity
Youth sponsorship program
Peer Support/Spousal Buddy
Home Welcome Visit
Maintain regular contact with families
once on the ground – email
Maintain regular contact with families
once on the ground – warm line calls
Maintain regular contact with families
before coming back from HHT
Information gatherings throughout the
year
Canadian Holiday Celebrations
throughout the year
Driving Lessons
Brussels
SHAPE
GK
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X
X
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UK
Remote
MFSP Training and Orientation Manual
Page 7
Updated 2012
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Naple
s

Brussels
SHAPE
Monthly Newsletter
Mid-monthly Newsletter
Quarterly Newsletter
Regular emails to community
Yearly phone book
Yearly calendar
Community Services
Presentation/Fair
Bulletin Boards
Regular CFN Radio Announcements
Information Flyers
Information Book
FamilyForce website content
Lending Library
Referrals to other service providers

X
X
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PDCI-Employment and Education
Assistance
Employment skills workshop (s) adults
Employment skills workshop (s) teens
Job Posting list
Lending Library
FamilyForce website content
Job Search assistance – adults
Job Search assistance – teens
Local employment information
packages
Employment Briefing
Adult Education Information package
Brussels
SHAPE
GK
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PDCI-Personal Development
Brussels
SHAPE
GK
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X
X
PDCI-Information and Referral
Woman’s Day
First Aid Training
Photography Contest
Computer Courses
Local cooking
Cultural crafts
Canadian Periodicals
Personal Growth Workshop
Lunch and Learn
Virtual Sip and Chat

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GK
UK
Remote
UK
Remote
UK
X
X
X
X
X
X
X
X
X
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MFSP Training and Orientation Manual
Page 8
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
Naples
Naples
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Remote
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Naples
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PDCI-Second Language Services
Local language classes (at CMFRC)
Local language classes (on economy)
French language classes
English language classes
Reimbursement for special language
training
Language development
workshops/support
Language development field trips
Childcare during language classes
French coffee morning
French game/activity evening
Rosetta Stone Language Licences
Language learning CDs
Lending library
Local language phrase books
Private tutor listing
CYPD – Activities and Initiatives for
children and youth
Lifeskills Workshop
Outdoor/Adventure Teambuilding
activity
Local youth committee
Youth room
Children’s play area
Craft workshops
Craft days (no school days)
Early school release activities
Home Alone Course
Babysitting course
Story time at local library
Children’s activities during events
First Aid for teens
Youth newsletter
Girls Conference
Movie Nights
Lending Library
Youth culture tours/info session
Youth Exchange
Public Speaking
Youth weekend/trip
Monthly craft mail program
FamilyForce website content
Brussels
SHAPE
GK
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Brussels
SHAPE
GK
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UK
UK
MFSP Training and Orientation Manual
Page 9
Updated 2012
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Remote
Naples
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Remote
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X
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Naples
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CYPD-Parent/Caregiver Education
and Support Services
Parenting Workshop – toddler
Parenting Workshop – elementary
Parenting Workshop – teen
Parenting Workshop - general
Information and/or session about local
childcare facilities
Resource lending library
Children’s library
FamilyForce website content
Parenting Magazines
Mom/Tot Playgroup
Mom and baby yoga
Tots and Parents Outing
Brussels
SHAPE
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CYPD-Emergency Childcare
Family Care Plan Information Session
Emergency Childcare Funding
Emergency Child Care Providers
Training for Child Care Providers
24/7 Emergency Telephone
FamilyForce website content
Regular advertising
Brussels
SHAPE
GK
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CYPD-Emergency Respite Childcare
Emergency Respite Childcare
Funding
24/7 Emergency Telephone
Regular advertising
Brussels
SHAPE
GK
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CYPD-Casual Childcare
Childcare during det in-clearance
Childcare during welcome briefings
Childcare during parenting workshops
Babysitters List
Local childcare options information
Brussels
SHAPE
GK
X
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GK
UK
Remote
UK
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Remote
X
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n/a
X
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UK
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X
X
X
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MFSP Training and Orientation Manual
Page 10
Updated 2012
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
Naples
X
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X
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X
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X
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Remote
UK
Naples
Remote
X
X
X
X
X
Naples
Naples
X
X
X
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FSR-Outreach, information, Support
and Assistance to CF Family
Pre-deployment workshop (members)
Pre-deployment workshop (spouses)
Deployment information session
Deployment Package
Coordinate Social Worker and/or
padre visit
Warm line calls and emails
Deployment Support Group
Resource Lending Library - adults
Resource Lending Library – children
and youth
FAN Club Educational Puppet
Program specific to deployment
support
Reunion Support
Big Brother/Big Sister Program
*On line
Brussels
SHAPE
GK
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PSI-Education and Prevention
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Naples
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Brussels
SHAPE
GK
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Brussels
SHAPE
GK
UK
PSI-Assessment and Referral
Brussels
SHAPE
GK
Partnership with social worker and
padres

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PSI-Short-Term Intervention and
Crisis Support
Brussels
SHAPE
GK
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X
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X
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Remote
UK
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Naples
Remote
Naples
UK
Remote
Naples
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UK
Remote
Naples
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Male spouses
Community emergency contact list
Crisis Management Workshop
Remote

Partnership with Health Promotions
and/or medical unit for health and
awareness building sessions
Partnership with Social Worker and
padres
Resource Lending Library
Adolescent Support Workshop
PSI-Self Help Groups
UK
X

X
MFSP Training and Orientation Manual
Page 11
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
X
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Director Military Family Services (DMFS)
ROLE OF DMFS
1. Download funds (approximately 24 M to C/MFRCs to deliver supports and services to
military families in Canada, the US and Europe
2. Provide the management accountability framework and expertise to ensure appropriate
national and local governance of the those funds
3. Provide supports and services directly to families
SENIOR MANAGEMENT TEAM
Deputy Director
Military Family Services
LCol Cheryl Baldwin
National Manager
Military Family Services
Alla Ivask
National Manager
Policy and Program
Development
Laurie Ogilvie
CORPORATE SERVICES
Deputy Director
Military Family Services
LCol Cheryl Baldwin
Business Process
Manager
Beverly Weber
Administration Officer
MWO Yvonne Lauriault
Administration Support
Services
Francine St-Amour
MFS Communications
Manager
Julie Leblanc
MFS Information
Coordinator
Chantal Beauchamp
FamilyForce
Manager
Karen Dooks
Multi-Media
Specialist
Michelle Squires
MFSP Training and Orientation Manual
Page 12
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
PROGRAM AND POLICY DEVELOPMENT
National Manager
Policy and Program
Development
Laurie Ogilvie
Policy and Program
Development
Manager
Dean McCuaig
Policy and Program
Development
Manager
In Hiring
Policy and Program
Development
Manager
Lynda Manser
Family Services
Program Manager
Linda Tyrrell
Family Services
Coordinator
Ty Erwin (Temp)
MILITARY FAMILY SERVICES
National Manager Military Family Services
Alla Ivask
Military Family Services Assistant
Maria DiVirgilio
Senior Manager Field Operations
Sue Goddard
Senior Manager National Programs & Services
Sonia Rowe
Field Operations Manager
Eva Marks MacIsaac
Family Services Program Manager
Linda Tyrrell
Field Operations Manager
Annette Pinkney
Family Services Manager
Field Operations Manager
Luc Girard
Field Operations Manager
Barb Bragg
Family Services Coordinator
Family Information Line (FIL) Manager
Robin Whitford
Field Operations Manager
Jackie Carle
FILCoordinator
Mireille Bujold
FIL Counsellor (4 days/wk)
Pamela Howsen
FIL Counsellor (nights 5 days/wk)
Heather Robertson
FIL Counsellor (back up P/T)
Alison Timmons
FIL Counsellor (w/e and stats)
Christine Sulek
Family Force Manager
Karen Dooks
Multi-Media Specialist
Michelle Squires
Web Writer Specialist
MFSP Training and Orientation Manual
Page 13
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
EVOLUTION OF CF FAMILY SERVICES
2008 to 2009
• Formal consultations were held with CF leadership, service providers and families
• Hosted two national Military Family Summits to define service gaps and determine way ahead
strategies
• Initiated activity IAW Enhancement of CF Military Family Support Capability SID – 02/09
• Way ahead strategies proposed to enhance family services by building on the strengths of
C/MFRCs
2009 / 2010
• Researched and proposed enhancements in key support areas:
– Child Care
– Access to Medical Care
– Mental Health and Social Support
– Deployment and Reunion
– Employment and Education
• Presented 32 enhancement opportunities for AFC endorsement
• CMP directed DMFS to begin work on launching several low cost or cost neutral initiatives
ACHIEVEMENTS
•
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•
Family Liaison Officers
Community Site Visits
FamilyForce.ca
Partial: C/MFRC Funding Gap
20th Anniversary of the MFSP
Family Information Line
FamilyForce.ca site administrator training
LiveChat and e-commerce
Info & Referral Service (Take Care)
On-line language training opportunities
Casualty Support Child Care
Shoulder to Shoulder
CFMAP Bereavement Services
Iris the Dragon storybook
e-Board Training tool (first phase)
Special Forces Family Support
MOU/ e-business Centre
Community Wellness Index
C/MFRC Pay and Benefits Review
Transport Directive 340
DAOD revision
CNA Toolkit development
Child Care Review and Report
Interpersonal Conflict Management Course (partnership with DGADR and StF)
Mega-training (Feb/Mar 11 & Feb 12)
MFSP Training and Orientation Manual
Page 14
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
•
Launch of R2MR Family Module - Train the trainer session with MFRC staff
•
Children’s mental health programming: E=MC3, Friends for Life, Children’s Deployment Support
Program, Kids have Stress Too, Rainbows and CPET / YPET
•
OSI family programs (2 editions)
•
Partnership with the Royal Ottawa Mental Health Foundation
•
Development of “The Mind’s the Matter”, an interactive psycho-education video
•
True Patriot Love (TPL) funding provided to communities in need $150K total
•
MFRC grant application to TPL
KEY OPERATIONAL ACTIVITIES
Strengthen/demonstrate effective governance and accountability:
• Create and deliver customized training resources to strengthen capacity of MFRC Boards of
Directors.
• Recommend strategy for next phase of Community Site Visits.
• Draft and finalize Service Level Agreement between DGFPFSS and CA NMR (Europe).
• Finalize ELearning Board Tool – MFSP Orientation.
• Conduct Board mega training session.
• Finalize and distribute MFRC Community Needs Assessment Tool Kit.
• Participate in CRS’ review of CF family financial services to demonstrate relevance,
effectiveness, and efficiency.
• Evolve eBusiness Centre to include extraordinary funding and end-year reporting mechanisms.
• Re-vamp the Supplemental Agreement template to track sitespecific expenditures and
service delivery.
• Secure legal review and finalize edits of DND/MFRC Memoranda of Understanding.
Increase accessibility and awareness of CF family services:
• Create national recruitment campaign to promote benefits of serving as a volunteer MFRC
Board member.
• Pursue Board recognition Award.
• Participate as a Partner member of the Queen’s Diamond Jubilee Medal awards process on
behalf of the Office of the Governor General of Canada.
• Establish FamilyForce.ca and Family Information Line as vehicles to promote awareness of, or
as appropriate, platforms to deliver services to families.
• Evolve FamilyForce.ca to increasingly become a one-stop dynamic and interactive source of
information and programs accessible to CF families.
• Develop promotional strategy to heighten awareness of national services, including
programmatic components of Shoulder to Shoulder, National Referral Service, On-Line
language training, the Mind’s the Matter, etc.
MFSP Training and Orientation Manual
Page 15
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
Enhance effectiveness and efficiency of Service Delivery:
•
•
•
•
•
•
•
•
•
•
•
Rationalize US/OUTCAN family services footprint for service delivery.
Finalize Implementation of SOFCOM Family Support Project.
Create conditions for the establishment of a National MFRC Association.
Develop Family Information Line and FamilyForce standards and performance measures.
Legitimize status of Cold Lake MFRC.
Determine relevance of ELearning Library for MFRC Leadership (Board and Executive
Directors).
Establish capacity of in-house family mental health services at Petawawa MFRC.
Conclude MFRC Compensation and Benefits review.
Realign FLO footprint and funding distribution to match need.
Conclude update to SLT program and curriculum.
Conduct strategic planning and create FY 12/13 Strategic Plan.
Develop family support services and programs:
•
•
•
•
•
•
•
•
Created preferred employer/employer awareness campaign (“Joining Forces”) in partnership
with CF’s RTW and DRes.
Pilot “Interpersonal Conflict Management” signature program in partnership with StF/FHP and
ADR
Develop Phase II of “The Minds the Matter” in partnership with the Royal Ottawa Hospital.
Develop Phase III if resources are secured for additional phase.
Deliver “Strengthening Resilience” mega-training for signature programs to include FLO
Indoctrination, Bereavement, Road to Mental Readiness, Children’s Mental Health, etc.
Participate in the review of the Family Violence initiative.
Finalize analysis and propose options with highlighted recommended course of action for CF
Child Care Strategy.
Finalize analysis and propose options with highlighted recommended course of action for CF
Family Mental Health Strategy.
MFSP Training and Orientation Manual
Page 16
Updated 2012
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Roles and Responsibilities
Senior Canadian
Officer
Accountability
Accountable/legally
responsible to the
NMR for the CMFRC.
Advisory
Committee
Accountability
Accountable to
community for
the CMFRC.
Reports to the SCO
on behalf of the
community.
Director
Accountability
Accountable to the
MFSP European
Regional Manager for
the management of
day-to-day operations
of the CMFRC.
Staff
Accountability
Accountable to the
Director.
Volunteers
accountable to the
supervising staff
member.
Accountable to the
SCO, community and
the representative
Advisory Committee.
Policy
Final approving
authority for CMFRC
policies.
Staffing
Provides input into
Directors annual
performance review
(PRAR).
Provides
representation on
hiring panel of
Director.
Business Planning
Final approving
authority for CMFRC
annual Business Plan.
Policy
Works with Director in
developing and/or
reviewing policies for
approval by SCO.
Policy
Identifies areas where
policies or
development is
necessary.
Policy
Identifies/carries out
programs and
policies.
Implements policy and
administers Centre.
Identifies policy
implementation and
resource pitfalls.
Staffing
Provides input to the
MFSP Manager on
behalf of the
community for the
Director’s
performance review.
Staffing
Hires/dismisses,
supervises, and
evaluates staff.
Staffing
Hires, supervises,
supports and
evaluates program
volunteers.
Business Planning
Provides vision, and
direction on behalf of
the community in the
development of the
business plan.
Business Planning
Develops the
business plan in
accordance with
MFSP vision and
direction suggested
by Advisory
Committee
Prepares annual NPF
work plan against
which performance
will be measured.
Prepares annual NPF
work plan against
which performance
will be measured.
Business Planning
Develops individual
program plans for
implementation as
directed by the
Director.
MFSP Training and Orientation Manual
Page 17
Updated 2012
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Budget
Final approving
authority for
annual Budget.
Senior Canadian
Officer
Budget
Assists Director in the
development of the
budget for final
approval.
Budget
Responsible for
managing funds.
Develops budget and
authorizes
expenditures
IAW budget.
Advisory
Committee
Director
Budget
Maintains own
program area ledger
and requests
permission for
expenditures from
Director.
Staff
Local Public
Support
Provides support, via
the NMR, site and
other DND
resources to enable
operation.
Local Public
Support
Assists the Director in
identifying local DND
Public support req'ts.
Local Public
Support
Accounts separately
for DND resources
provided.
Local Public
Support
Accounts separately
for DND resources
provided where
applicable.
Community Needs
Approves
developmental
direction of the
organization as
established by the
Advisory Committee
Community Needs
Responsible for
annual community
needs assessment to
assist in developing
long and short term
plans.
Community Needs
Provides additional
input on community
needs based on
reports provided by
staff and others.
Community Needs
Maintains records on
programs and collects
program evaluations
on program impact.
Overall Maintenance
of the CMFRC team
Works with MFSP
European Regional
Manager in identifying
training plan for
Director and
identifying training
opportunities for
CMFRC team to
develop necessary
competencies.
Overall Maintenance
of the CMFRC team
Recruits and provides
basic orientation to
MFSP for all new
Advisory Committee
members.
Overall Maintenance
of the CMFRC team
Provides feedback
and expertise to the
Advisory Committee.
Overall Maintenance
of the CMFRC team
Provides feedback
and expertise to the
Director and
volunteers.
Training and Devel.
Training and Devel.
Ensures ongoing
training for Advisory
Committee members
through coordination
with MFSP European
Regional Manager.
Responsible for
ensuring a healthy
CMFRC Advisory
Committee.
Responsible for
ensuring a healthy
CMFRC staff.
Training and Devel.
Ensures ongoing
training for staff.
Training and Devel.
Ensures ongoing
training for program
volunteers.
MFSP Training and Orientation Manual
Page 18
Updated 2012
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Public Relations
Represents and
promotes CMFRC
in community.
Public Relations
Represents and
promotes active
community
involvement in
CMFRC.
Public Relations
Represents and
promotes active
community
involvement in
CMFRC.
Public Relations
Represents and
promotes active
community
involvement in
CMFRC.
MFSP Training and Orientation Manual
Page 19
Updated 2012
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MFSP Annual Calendar
Fiscal Year: April 1st to March 31st
April
May
SISIP Post Event Report for
events held JAN/FEB/MAR
On line Directors meeting
DMFS 4th Quarter
e-business report
Childcare Services Service
Delivery Statistical Report
National Youth Program
Staffing Funds
DMFS Year End
e-business report
DIRECTOR
Due to MFSP Manager on
April 15th
10:00am First Wednesday
of the month
Due to MFSP Manager on
first working day of May
Due to MFSP Manager on
first working day of May
Due to MFSP Manager on
first working day of May
Due to MFSP Manager on
first working day of May
June
10:00am First Wednesday
of the month
Directors’ Training and
Orientation
Includes introduction to
helping professionals and/or
partners
On line Directors meeting
July
DMFS 1st Quarter
e-business report
Childcare Services Service
Delivery Statistical Report
National Youth Program
Staffing Funds
SISIP Post Event Report for
events held APR/MAY/JUN
On line Directors meeting
August
On line Directors meeting
September On line Directors meeting
Facilitated by MFSP Manager
Consolidated report due to DMFS
2nd working Friday of May
Consolidated report due to DMFS
2nd working Friday of May
Consolidated report due to DMFS
May 15th
Consolidated report due to DMFS
May 15th
*original mailed after approval by
FOM
Consolidated report due to DMFS
May 15th
Statement of Surplus
On line Directors meeting
Due to DMFS by MFSP Manager
Last working day of April
Facilitated by MFSP Manager
Facilitated by MFSP Manager
First Wednesday of the
month
Due to MFSP Manager on
July 15th
Due to MFSP Manager on
July 15th
Due to MFSP Manager on
July 15th
Due to MFSP Manager on
July 15th
10:00am First Wednesday
of the month (2012 Jul
18th, 2012)
10:00am First Wednesday
of the month
10:00am First Wednesday
of the month
Facilitated by MFSP Manager
Consolidated report due to DMFS
last working day of July
Consolidated report due to DMFS
last working day of July
Consolidated report due to DMFS
last working day of July
Consolidated report due to DMFS
last working day of July
Facilitated by MFSP Manager
Facilitated by MFSP Manager
Facilitated by MFSP Manager
MFSP Training and Orientation Manual
Page 20
Updated 2012
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October
DMFS 2nd Quarter
e-business report
Childcare Services Service
Delivery Statistical Report
National Youth Program
Staffing Funds
SISIP Post Event Report for
events held JUL/AUG/SEP
Caregivers’ Seminar,
Directors Training, and Staff
Assisted Visit
November
MFSP Request for Funds
Release of materials to
CMFRC for MFSP
Participant Survey
On line Directors meeting
January
February
DMFS 3rd Quarter
e-business report
On line Directors meeting
AC Conference/Meeting
Childcare Services Service
Delivery Statistical Report
National Youth Program
Staffing Funds
SISIP Post Event Report for
events held JUL/AUG/SEP
DMFS to release funding
allocation for next year
Performance Reviews and
Success Planning
DIRECTOR
Due to MFSP Manager on
September 15th
Due to MFSP Manager on
September 15th
Due to MFSP Manager on
September 15th
Due to MFSP Manager on
September 15th
Same week as SCO
Conference (week prior to
AFNORTH school fall
break)
Due to MFSP Manager on
October 15th
Confirm receipt before end
of December
Due to DMFS by MFSP Manager
Consolidated report due to DMFS
last working day of October
Consolidated report due to DMFS
last working day of October
Consolidated report due to DMFS
last working day of October
Consolidated report due to DMFS
last working day of October
Same week as SCO Conference
(week prior to AFNORTH school fall
break)
10:00am First Wednesday
of the month
Due to MFSP Manager on
December 15th
10:00am First Wednesday
of the month
Facilitated by MFSP Manager
Due to MFSP Manager on
December 15th
Due to MFSP Manager on
December 15th
Due to MFSP Manager on
December 15th
Due to MFSP Manager on
February 5th
Schedule information
session for prospective
community members
Consolidated report due to DMFS
first working day of January
Consolidated report due to DMFS
first working day of January
Consolidated report due to DMFS
first working day of January
Consolidated report due to DMFS
first working Friday in March
Consolidated report due to DMFS
first working day of November
Consolidated report due to DMFS
first working day of January
Facilitated by MFSP Manager
Preparing staffing requests
On line Directors meeting
March
On line Directors meeting
Prepare final performance
review for departing staff
members
10:00am First Wednesday
of the month
10:00am First Wednesday
of the month
Facilitated by MFSP Manager
Facilitated by MFSP Manager
MFSP Training and Orientation Manual
Page 21
Updated 2012
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Others
CMFRC Annual Community
Forum
Staff Assisted Visit
Compliance and Assurance
Review (Audit)
DIRECTOR
Prepare report within two
months
Due to DMFS by MFSP Manager
MFSP Manager to forward report to
DMFS FOM
Response report within 3 months of
evaluation receipt
Response report within 3 months of
evaluation receipt
MFSP Training and Orientation Manual
Page 22
Updated 2012
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MFSP Europe Team Operating Agreement
2012
On-line meetings:

On line meetings are held the first Wed of every month

Start time for on-line meetings is 10:10 Europe, 9:00 UK sharp

Meetings will end no later than 12:00 Europe, 11:00 UK

Each meeting with have a 10 minute timed break half way through

Agenda to be distributed to Directors the Monday before

Minutes to be completed and distributed by Friday the same week
Sharing of Information:

Group emails shall be used when consensus is required for a decision

Group emails will be used for when broad based opinions are necessary

Group emails to be monitored for excessive traffic levels
MFSP Training and Orientation Manual
Page 23
Updated 2012
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Websites
WWW.CFPSA.CA
MFSP Training and Orientation Manual
Page 24
Updated 2012
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Linked to FamilyForce website
MFSP Training and Orientation Manual
Page 25
Updated 2012
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Linked to FamilyForce website
Linked to DMFS Resources and
Documents – see next page for listing
Linked to all DMFS Resources and
Documents related to Funding.
This is where the link to e-business log
in is loacted
MFSP Training and Orientation Manual
Page 26
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
MFSP Training and Orientation Manual
Page 27
Updated 2012
If you discover an error or feel something should be added to the manual, please advise MFSP Manager
HTTP://SELFKANT-EUROPE-DIN.SELFKANT.MIL.CA/
WWW.FAMILYFORCE.CA
MFSP Training and Orientation Manual
Page 28
Updated 2012
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MFSP (E) Manager Site Visits
CMFRC Formal Site Visit
This section is intended to be used to document discussions, observations and recommendations arising from the Formal Site Visit with the
CMFRC. Key observations and recommendations will also be documented in the FSV report.
Advisory Committee:
During the 2009/2010 Formal Site Visit, discussions with the Advisory Committee resulted in the following observations:
Lines of Enquiry
The Advisory Committee of the CMFRC:
Meets the requirement of a minimum of 5 to
a maximum of 9 voting members as per the
CMFRC Advisory Committee Operational
Guidelines
Yes
No
DMFS Observations
Meets the requirement of minimum 51%
civilian spouses as per the MOU
Has an Office of Primary Interest (OPI)
appointed by the Commanding Officer on the
Advisory Committee
MFSP Training and Orientation Manual
Page 29
Updated 2012
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Completion Date
Lines of Enquiry
The Advisory Committee of the CMFRC:
Yes
No
DMFS Observations
Functions using ‘Best Practices’ of Advisory
Committees
Has an orientation program for new advisory
committee members
Has ongoing/annual training and
development for the advisory committee
members
Ensures that the CMFRC uses evaluation
tools to provide evidence based decision
making
Is aware of its roles and responsibilities
Has participated in the implementation of a
community needs assessment process
MFSP Training and Orientation Manual
Page 30
Updated 2012
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Completion Date
Lines of Enquiry
The Advisory Committee of the CMFRC:
Yes
No
DMFS Observations
Provides advice on service priorities and
organizational goals.
In collaboration with the SCO hosts a
CMFRC Annual Community Forum
Reviews new or revised CMFRC policies and
provides feedback
Promotes the CMFRC and its services to CF
families and the community
Helps to recruit community representatives
and participates in orientation and
development processes.
When requested provides feedback on the
performance of the CMFRC Director/CCPC.
MFSP Training and Orientation Manual
Page 31
Updated 2012
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Completion Date
Lines of Enquiry
The Advisory Committee of the CMFRC:
Yes
No
DMFS Observations
Periodically reviews the CMFRC financial
statements
Provides input to the CMFRC’s risk
management plan.
Other
MFSP Training and Orientation Manual
Page 32
Updated 2012
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Completion Date
Management:
During the 2009/2010 Formal Site Visit, discussions with the Canadian Community Program Coordinator (CCPC)/CMFRC Director resulted in the
following observations:
Lines of Enquiry
Yes
No
DMFS Observations
The CMFRC:
Has a positive relationship with the chain of
command
Has a positive relationship with PSP
Has identified operational priorities for
2010/2011
Has sufficient Human Resources to
implement operational priorities
Has sufficient financial resources to
implement operational priorities
MFSP Training and Orientation Manual
Page 33
Updated 2012
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Completion Date
Lines of Enquiry
Yes
No
DMFS Observations
The CMFRC:
Has identified impacts of funding allocation
on programming
Includes volunteer development at all levels
of the organization
Has conducted a Community Needs
Assessment in the past twelve months
Has used the results of the MFSP Participant
Survey to implement change
Has and follows documented Standard
Operating Procedures.
Other
MFSP Training and Orientation Manual
Page 34
Updated 2012
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Completion Date
Deployment and Reunion:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The CMFRC reported:
CF families deploy from this location
Yes
No
DMFS Observations
That it has good access to up-to-date
personal information on CF personnel
deployed or away from home for 30 days or
more
A positive relationship between the chain of
command and CMFRC Family Separation
and Reunion (FSR) services.
That families are aware of full range of child
care services provided during deployments
Adequate availability of Emergency
Childcare (ECC), Emergency Respite
Childcare (ERCC) services to support
families of deployed members (services
offered and demand met)
They are providing outreach services for CF
MFSP Training and Orientation Manual
Page 35
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
families
Yes
No
DMFS Observations
That programs and services relating to FSR
are provided by the CMFRC
On populations served by FSR
programs/services
On emerging trends in FSR identified by the
CMFRC
Other
MFSP Training and Orientation Manual
Page 36
Updated 2012
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Completion Date
Education:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The CMFRC reported:
That programs and services relating to
education are provided by the CMFRC
Yes
No
DMFS Observations
That the CMFRC has sufficient resources to
provide the services and support that
families are looking for
That families are aware of the educational
programs and services provided by the
CMFRC
On key partnerships that enhance
educational programming for CF families
That the CMFRC is aware of families’
challenges with respect to education
MFSP Training and Orientation Manual
Page 37
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
Yes
No
DMFS Observations
Completion Date
They are providing education support for
youth
Emerging trends relating to education
Other
Employment:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The CMFRC reported:
That programs and services relating to
employment are provided by the CMFRC
Yes
No
DMFS Observations
That the CMFRC has sufficient resources to
provide the services and support that
MFSP Training and Orientation Manual
Page 38
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
families are looking for
Yes
No
DMFS Observations
That families are aware of employment
programs and services provided by the
CMFRC
On key partnerships that enhance
employment services for CF families
That the CMFRC is aware of families’
challenges with respect to employment
They are providing employment support for
youth
There are emerging trends relating to
employment
Other
MFSP Training and Orientation Manual
Page 39
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
Yes
No
DMFS Observations
Completion Date
Child Care:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The CMFRC reported:
That CF families have access to licensed
child care.
Yes
No
DMFS Observations
On the number of spaces available
That there is a waiting list for child care
There are emerging trends relating to child
care
MFSP Training and Orientation Manual
Page 40
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
That there is adequate availability of other
childcare options in their community
Yes
No
DMFS Observations
Other
MFSP Training and Orientation Manual
Page 41
Updated 2012
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Completion Date
Health Care:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The CMFRC reported:
That there is adequate information available
to Canadian Forces families on access to
health care in their community
Yes
No
DMFS Observations
That information relating to health care is
provided by the CMFRC
That the CMFRC has knowledge of doctors
taking new patients and shares this with
families
That families have access to a walk in clinic
That there is a health care facility situated on
the base/wing which is accessible to families
MFSP Training and Orientation Manual
Page 42
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
That families receive assistance with
navigation of the health care system
OUTCAN from the Chain of Command and
the CMFRC
Yes
No
DMFS Observations
Completion Date
There are emerging trends relating to health
care
Other
Mental Health:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations
Lines of Enquiry
The CMFRC reported:
That information relating to mental health
care is provided by the CMFRC
Yes
No
DMFS Observations
That access to civilian mental health
services, waiting periods, availability of
services were adequate in the community
MFSP Training and Orientation Manual
Page 43
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
Yes
No
DMFS Observations
Families are aware that mental health
resources are available to them
(irrespective of the mental health status of
CF personnel)
The CMFRC refers families to CFMAP and
reports positive feedback from families on
services provided
Families are aware they can access services
of CFMAP without going through serving CF
personnel
That CF family members are aware of local
policy on access to Base Social Workers if
applicable.
The CMFRC provides services relating to
Prevention Support and Intervention (PSI)
MFSP Training and Orientation Manual
Page 44
Updated 2012
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Completion Date
Lines of Enquiry
The CMFRC reported:
There are emerging trends relating to
mental health
Yes
No
DMFS Observations
Completion Date
Other
Outreach:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The MFRC reported:
That outreach services are provided by the
CMFRC
Yes
No
DMFS Observations
The CMFRC is aware of where their CF
families (including extended families) live
The CMFRC is able to communicate with all
MFSP Training and Orientation Manual
Page 45
Updated 2012
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Completion Date
Lines of Enquiry
The MFRC reported:
families (including extended families)
regardless of where they live
Yes
No
DMFS Observations
The CMFRC partners with external
agencies/organizations to provide support in
other communities
The CMFRC markets and promotes services
to families in a variety of ways
The CMFRC has a presence in other
communities where CF families live
The outreach programs and services are
provided by the CMFRC in other
communities
The CMFRC can provide virtual services to
MFSP Training and Orientation Manual
Page 46
Updated 2012
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Completion Date
Lines of Enquiry
The MFRC reported:
CF families through its website
Yes
No
DMFS Observations
Completion Date
Other
National Youth Model
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The MFRC reported that:
The CMFRC partners locally to implement
the National Youth Model
Yes
No
DMFS Observations
An active Youth Advisory Committee is in
place
MFSP Training and Orientation Manual
Page 47
Updated 2012
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Completion Date
Youth are actively involved in other aspects
of implementation of the National Youth
Model
Partners in the National Youth Model are
clear on their roles and responsibilities
National Youth Model funds are being used
as defined in the youth model service
delivery agreement
Public Staffing dollars have been received
during the current fiscal year (2009-2010)
PSP staffing dollars have been allocated this
year
CMFRC staffing dollars have been allocated
this year
Other
How Much?
How Much?
MFSP Training and Orientation Manual
Page 48
Updated 2012
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Official Languages:
During the 2009/2010 Formal Site Visit, discussions with the CMFRC resulted in the following observations:
Lines of Enquiry
The MFRC reported that:
All CMFRC written documentation is
available in both official languages as per
the MOU and MFSP: Parameters for
Practice
CMFRC staff are able to provide services
and support in both official languages
Email is available in both official languages
Yes
No
DMFS Observations
Number of bilingual staff:
The CMFRC website is fully translated in
both official languages
Translation is completed by a translator with
a minimum of a bachelors degree,
consistent with DND/CF Web publishing
standards IMS 513.10.
The CMFRC has access to base translation
services
MFSP Training and Orientation Manual
Page 49
Updated 2012
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Completion Date
Lines of Enquiry
The MFRC reported that:
Yes
No
DMFS Observations
Completion Date
The CMFRC provides other second
language programs and services
Other
Chain of Command:
During the 2009/2010 Formal Site Visit, discussions with the chain of command resulted in the following observations:
Lines of Enquiry
The Senior Commanding Officer:
Reported on current operational status
Yes
No
DMFS Observations
Reported on anticipated deployments in next
fiscal year
Has a positive relationship with the CMFRC
MFSP Training and Orientation Manual
Page 50
Updated 2012
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Completion Date
Lines of Enquiry
The Senior Commanding Officer:
Yes
No
DMFS Observations
Reported on liaison between Advisory
Committee/OPI and the SCO
Ensures adherence to NPF HR Policy
Ensures CMFRC is provided with nominal
roll information, consistent with
CANFORGEN 164/05 241213Z Oct 05
Ensures that CMFRC is provided with
facilities, maintenance, utilities, cleaning,
materiel, transportation, and
telecommunication resources in accordance
with A-PS-110-001/AG-002 or subsequent
authority.
Provides, at his/her discretion, local public
and non-public funds for MFSP Site-specific
Services as identified through Community
MFSP Training and Orientation Manual
Page 51
Updated 2012
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Completion Date
Lines of Enquiry
The Senior Commanding Officer:
Needs Assessments, and recommended by
the local Advisory Committee.
Ensures provision of accounting services for
the MFSP when feasible
Yes
No
DMFS Observations
SCO or delegated authority has access to
NPF HR Policies and procedures and
understands role and responsibility as
manager of NPF staff at the CMFRC.
Receives appropriate level of support from
NPF HR Manager in order to operate as the
manager of NPF staff (in the USA).
Other
MFSP Training and Orientation Manual
Page 52
Updated 2012
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Completion Date
Services to Families (CF Organizations)
During the 2009/2010 FSV, the following CF organizations were identified by the CMFRC as partners in the delivery of services to families:
CF Organization
CMFRC
Partnershi
p Exists
Yes
No
Nature of Relationship
Future Directions
Chain of Command
Allied Forces Services
Personnel Support
Programs (PSP) –
Health
Promotion/Fitness
Operational Stress Injury
Social Support (OSISS)
Veterans Affairs Canada
(VAC)
Base Social Workers
Padres/Chaplains
Military Police (MPs)
MFSP Training and Orientation Manual
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Updated 2012
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CF Organization
CMFRC
Partnershi
p Exists
Yes
No
Nature of Relationship
Future Directions
CANEX
Service Income Security
Insurance Plan (SISIP)
Financial
Canadian Forces
Member Assistance
Program (CFMAP)
Military Family Fund
(MFF)
Medical Branch (Health
Clinic)
Canadian Forces
Housing Authority
(CFHA)
Dependant Education
Management (DEM)
Community Council
Other
MFSP Training and Orientation Manual
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Updated 2012
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Services to Families (Civilian Organizations)
During the 2009/2010 FSV, the following civilian organizations were identified by the CMFRC as partners in the delivery of services to families:
Civilian Organizations
Exists in
Communit
y
Yes
No
Nature of Relationship
DMFS Observations
Federal Government
Regional Government
Local Government
Other Funders
Education Services
Local College / University
Not-for-profit community
service providers
Service Clubs
United Way
Health Authority/Other
Organizations - Medical
Health Authority – Mental
MFSP Training and Orientation Manual
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Updated 2012
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Civilian Organizations
Exists in
Communit
y
Yes
No
Nature of Relationship
DMFS Observations
Health
Faith Based
Organizations
Other
Canadian Military Family Resource Centre (CMFRC) Formal Site Visit (FSV) Recommendations
Ref
DMFS Recommandations
MFRC Response and Action Plan
MFSP Training and Orientation Manual
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Date for
Completion
Director’s Meeting Agenda Items and Ongoing
Projects
1. Previous Minutes
Review
Status
OPI
2. Global Issues
Tri-Community CMFRC
UK CMFRC
SHAPE CMFRC
Remote CMFRC (including Brussels and Naples
satellite offices)
Status
OPI
3. General Administration
MFSP Master Business Plan
Database development: Conference
Database Development: Capital Assets
Database Development: Lending Library
MFSP Calendar
MFSP Newsletter
MFSP Brochure
MFSP Communication Plan
MFSP Infomercial
MFSP/CMFRC Promotional Materials
MFSP CFN spots
Status
OPI
4. Training
Advisory Committee
AC Chair
Program Coordinators
Womans’ Conference
Director’s
On site
Virtual
Program Coordinator Binder Contents
Director’s handover checklist
Directors’ training and orientation manual
Team Building Book
First Aid
PTSD
On-line Personality Dimensions
On-line Employment
On-line program planning
On-line AC committee programming
On-line event planning
Yearly Training Plan
Status
OPI
MFSP Training and Orientation Manual
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Conflict Training Development
EI Training Development
5. DMFS
Site Visits
E-business: ongoing
International status of
Family Information Line: ongoing
What training can be provided to Directors regarding
Training for Join
Personnel Support Units/Integrated Personnel Support
Centres
Date for DMFS audit: 2012/13 fiscal year
Community Needs Assessments - Toolkit
MFSP Participant Survey
DMFS Updates
Status
OPI
6. Funding
DMFS
Site Specific
Funding Request
SDA
Quarterly Report
Status
OPI
7. NPF Accounting
Trust Account reports
Month End Statements
Delegation of Authority
Capital Assets Inventory list
NPF Credit Cards
NPF insurance on rented vehicles
Status
OPI
8. HR
P/T and Casual schedule management
HR Delegation of Authority
PRARs
Step Students
Recording Briefing RCPO
Recording Briefing NPF
Back to Canada Brief
Status
OPI
9. Program Development
Volunteer
Volunteer position description bank (by location)
Welcome
Friends for Life
Deployment
Status
OPI
MFSP Training and Orientation Manual
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Program List
Childcare Options Analysis
Rosetta Stone licence number increases
10. Youth Model
Participant Policy
Annual Leadership Conference
Coordinator Training
Organize youth model files
YM Template for quarterly reports
Status
OPI
11. Familyforce.ca website
Familyforce.ca website completion
Program Coordinators page
Directors’ page
AC page
Status
OPI
12. CFN
Governing Board Meeting
Status
OPI
Status
OPI
14. Risk Management
Risk Management Plan
Status
OPI
15. Legal
Waivers for locations
Waivers for activities
Spousal Self Employment
Childcare liability
Border Crossings – adults and youth
Code of Conduct – staff and volunteers
Status
OPI
16. Team Operating Agreement
Review
Status
OPI
17. Meetings
Bi-annual (March/October)
Monthly on-line
SCO Conference
Caregivers’ Seminar
Status
OPI
13. Family Crisis Team
MFSP Training and Orientation Manual
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Handling protected documents:
http://vcds.mil.ca/sites/pageeng.asp?page=9343&title=CHAPTER+10+HANDLING+PACKAGING+TRANSPORTING+AND+TRANS
MITTAL+OF+SENSITIVE+INFORMATION&site=CFPM+Policies+and+Publications
Other Manuals/Documents
MFSP EUROPEAN PROFILE
MFSP PARAMETERS FOR PRACTICE
SERVICE LEVEL AGREEMENT
MFSP LOGO STANDARDS MANUAL
FAMILY FORCE USER GUIDE
FAMILY FORCE STANDARDS MANUAL
VOLUNTEER PROGRAM MANUAL
MFSP Training and Orientation Manual
Page 60
Updated 2012
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