IM&S Achieving Excellence Basics
IM&S Achieving Excellence Basics
Document Overview
This manual will introduce the JDSN IM&S Achieving Excellence Basics.
Prerequisites
The following activities must occur before a user will be able to access JDSN IM&S AE:

Users need to have a John Deere User ID and password.
Document Objectives
The following objectives will be covered in the JDSN IM&S Achieving Excellence Basics.

Displaying Reports

The Rating Process

Team Member Tasks

Coordinator Tasks
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IM&S Achieving Excellence Basics
Table of Contents
IM&S Achieving Excellence Basics ............................................................................................ 1
IM&S Achieving Excellence .................................................................................................... 4
What Is Achieving Excellence? .............................................................................................. 4
Display the Achieving Excellence Page .................................................................................. 4
AE Roles ................................................................................................................................ 5
Displaying Reports ................................................................................................................. 6
AE Main Menu ........................................................................................................................ 6
JD Supply Network Support.................................................................................................... 7
Help Information ..................................................................................................................... 7
FAQ Link ............................................................................................................................. 7
Glossary Link ...................................................................................................................... 7
Contact Us Link .................................................................................................................. 7
Help Link ............................................................................................................................. 7
Error Messages ...................................................................................................................... 8
General Messages ................................................................................................................. 8
Printing Reports...................................................................................................................... 8
How Does AE for IM&S Suppliers Work? ............................................................................... 9
Searching for a Supplier Number ..........................................................................................10
AE Reports ...............................................................................................................................11
Displaying a Supplier's Performance Summary .....................................................................11
The Rating Process ..................................................................................................................13
Rating Suppliers ....................................................................................................................13
Display Rating .......................................................................................................................13
Viewing Evaluation Criteria Details ........................................................................................14
Classification Guidelines ....................................................................................................15
Displaying Unit Criteria Details ...........................................................................................16
Displaying Unit Summary Information ................................................................................17
Comments/Attachments.....................................................................................................18
Past Performance Report ......................................................................................................19
Displaying Supplier Rating Team ..........................................................................................20
Displaying a Person's Teams (User Rating Teams) ..............................................................21
EDI Transaction Status .........................................................................................................21
Adding Comments .................................................................................................................22
Editing Comments .................................................................................................................24
Deleting Comments ...............................................................................................................25
Adding Attachments ..............................................................................................................25
Deleting Attachments ............................................................................................................26
Rating Performance ..............................................................................................................27
Adding Criteria for a Category ...............................................................................................29
Deleting Criteria for a Category .............................................................................................31
Viewing Supplier Self Assessment ........................................................................................31
Coordinator Tasks ....................................................................................................................32
Supplier Maintenance ............................................................................................................32
Adding an Enterprise Supplier to AE .....................................................................................33
Deleting a Supplier from AE ..................................................................................................34
Evaluation Team Maintenance ..............................................................................................35
Adding a New Team ..........................................................................................................35
Adding a Team Member ....................................................................................................36
Deleting a Team Member ..................................................................................................37
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IM&S Achieving Excellence Basics
Replace or Delete User .........................................................................................................38
Replacing a Team Member ................................................................................................38
Deleting a Team Member ..................................................................................................38
Glossary....................................................................................................................................39
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IM&S Achieving Excellence Basics
IM&S Achieving Excellence
What Is Achieving Excellence?
Achieving Excellence (AE) is an enterprise-wide supply chain performance communication
process providing mutual competitive advantage in delivering the world’s finest solutions
and value in equipment, services and support. The mission is to set consistent
performance standards, communicate results, demonstrate improvement, and recognize
outstanding achievements. The Achieving Excellence web site is a tool used by suppliers
and Deere employees to aid in the communication process. Achieving Excellence is
accessed through the JD Supply Network using Internet Explorer.
Display the Achieving Excellence Page
Use the steps listed below to display the Achieving Excellence page.
1. Display the JD Supply Network page.
This page is located at http://www.90.deere.com/suppmgmt/
2. Position the mouse over the Business Processes tab. The
mouse-over menu illustrated at the right is displayed.
3. Click the Achieving Excellence link
You can click the Business Processes link to display a page listing
the mouse-over menu options.
4. Click the Access Achieving
Excellence button.
You can download the various Achieving Excellence manuals from the Achieving
Excellence page.
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IM&S Achieving Excellence Basics
5. Type your Deere userid (i.e., hx32400) in the User
Name box.
6. Click in the Password box and type your password.
Your RACF password is the same password you
use to access the HOST or EXTRA or use when
dialing-in to JD Remote.
7. Click the Submit button to display the Achieving Excellence page illustrated below.
8. Click the Indirect Material and Services AE.
The appropriate AE main menu is displayed.
AE Roles
There are several roles that individuals can be defined to within AE. Each role is briefly
described below.
Coordinator
A Deere employee assigned by each unit to help maintain a supplier's AE information
and support the evaluation teams.
Team Leader
A team leader is one individual from a team who has been designated as the team
leader for a supplier. The team leader is responsible for managing the Achieving
Excellence process by working with members of the evaluation team and the supplier.
Team Member
Individuals that participate in the evaluation of a supplier.
Deere Employee
Internal Deere employees can view AE information for a supplier.
Suppliers
A supplier can only see the AE data defined for their supplier number.
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IM&S Achieving Excellence Basics
Displaying Reports
Use one of the methods listed below to display any report available from the Achieving
Excellence page.
Do one of the following to select an option from the Achieving Excellence page—

Click any link on the AE page.

Click the Select a Page list button and select one of
the options from it. The Select a Page list button is
available from any screen.
If you cannot get to this page, please call the Supply
Management Enterprise Support Center.
Click the Achieving Excellence
Documents link to access the manuals
and other AE supporting documents.
AE Main Menu

When working in the AE IM&S application,
click the AE IM&S link in the top, left
corner to return to the Main Menu page.

The JDSN link will take you to the Supply Network home page

The third link identifies the current page being displayed.

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Use the Navigate to Direct Material
Achieving Excellence or Navigate to
Logistics Achieving Excellence to
quickly display the Direct AE or Logistics
Main Menu page.
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IM&S Achieving Excellence Basics
JD Supply Network Support
Suppliers with access to JD Supply Network can call the Supply Management Enterprise
Support Center at 800-939-1499 for help with applications available from JD Supply
Network. Anyone calling will be asked for their userid. In Europe call 00800.33373.456.
Help Information
Several types of application-specific help links are available in the toolbar at the top of the
page. Check the illustration below.
FAQ Link
Select the FAQ link to display frequently asked questions about the application.
Glossary Link
Select the Glossary link to display terms used in the application.
Contact Us Link
Select the Contact Us link to display the jdsupply@deere.com email link and the Supply
Management Enterprise Support Center phone number.
Help Link
Click the Help link to display Help information pertinent to the Achieving Excellence
application. Check the illustration below.
Click the Close link to close the Help window and return to the application.
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IM&S Achieving Excellence Basics
Error Messages
When an error occurs, a message displays in red at the top of the page. The field with the
problem has a red background.

Click the error number link to display
specific help for the error message.

Click the Close button or Return to
Previous Page link to close the Help
window for the error message.
General Messages
A general message area exists in the
Achieving Excellence Main Menu page.
Check this area of the page for
information about when the server may
be down for maintenance or notes of
general interest, such as a new release
being implemented.
If information is not available, this area
of the screen is blank.
Printing Reports
Choose File - Print from the menu or click the Print button in the browser toolbar to print
any of the reports or pages displayed from the application.
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IM&S Achieving Excellence Basics
How Does AE for IM&S Suppliers Work?
Supplier performance expectations are consolidated into 5 categories--Cost Management,
Delivery, Quality, Technical Support and Wavelength. Each category contains 4 – 6
default criteria describing specific performance requirements. Each Deere Team Leader
may add additional criteria as appropriate for a given supplier.
Evaluation teams are assigned to support the Team Leader in determining how well a
supplier met the conditions of each criterion. Team members are expected to add
comments that support the determination of a supplier’s performance. The Team Leader is
responsible for releasing the comments for viewing by the supplier and for entering the final
performance rating.
Suppliers will be evaluated 2 times a year. At mid-year, suppliers will be evaluated and
provided feedback regarding their performance in each category. At fiscal year-end,
suppliers will be evaluated on their performance for the entire year and a performance
classification will be established.
The classifications are Partner, Key, Approved and Conditional. Deere evaluation teams
will have a specified time to complete the evaluations before it is available for the suppliers
to view. Suppliers can only view their ratings. Suppliers cannot change their ratings, but
they may enter comments.
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IM&S Achieving Excellence Basics
Searching for a Supplier Number
If you don't know a supplier number, you can search for it using the steps listed below.
1. Click the Search link if you do not know a supplier's
number. The page illustrated on the page is
displayed.
2. Type a keyword in the Supplier Keyword field. This is usually a word that appears in
the supplier's name.
You must type a Supplier Keyword or Unit Code before the system returns any search
results.
3. Type any additional information that will limit the search results.
4. Click the fields you wish to see in the Search Results table.
5. Click the Retrieve button
to activate the search
feature. Matching search
results are displayed in a
separate Netscape
window. Check the
illustration at the right.
6. Click the supplier number to select that specific supplier for reporting purposes.
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AE Reports
AE Reports
Displaying a Supplier's Performance Summary
A supplier must be defined as an AE supplier with an assigned ID before they can see their
AE data. It is possible for a supplier to be defined as both a Direct and IM&S supplier. In
those cases the supplier and Deere employees will need to select which area to view.
Use the steps listed below to display a supplier's Performance Summary at the beginning of
the year.
1. Click the Supplier
Performance
Summary link.
The Supplier field will be blank when the application is started. After the first supplier's
information is displayed, the program remembers the supplier number, unit and evaluation
period.
2. Type the supplier number if you know it, if not, click the Search link to locate the
supplier.
It is not necessary to type leading zeros in a supplier number.
3. Click the retrieve button to populate the Unit and Evaluation Period lists. Check the
illustration below.
There are 3 evaluation periods-- Begin Year, Mid Year and Year End. You will see the
evaluation period in effect based on the date and data available.
4. If a supplier works with multiple Deere units, click the
Unit list button (the gray square with a black triangle) to
display other units. Select the appropriate unit.
5. Click the retrieve button to refresh the report.
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AE Reports
The illustration at
the right shows the
Performance
Summary at Mid
Year.
The mid year
evaluation is
designed to let a
supplier know how
they are doing.
The year end evaluation displays how a supplier actually did and their rating for the fiscal
year. Check the illustration at the below.

As rating information is gathered, suppliers and Deere employees will be able to see a
history of a supplier's performance.
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The Rating Process
The Rating Process
Rating Suppliers
Suppliers are rated twice a year, at mid year and year end. The AE coordinator at every
unit is responsible for defining the AE suppliers and their corresponding evaluation teams.
The evaluation team meets to review the criteria conditions and assign a supplier rating.
The various rating classifications appear at the bottom of the Supplier Performance
Summary Report.
Only the Unit Coordinator or Team Leader can enter the rating information in the program.
There is a limited timeframe available to add and review the rating information before the
supplier can view it. A rating may only be entered when the Evaluation Period is Mid Year
or Year End.
For enterprise suppliers the process is slightly different. The Enterprise AE coordinator will
define all the units that participate in the rating for an enterprise supplier and define the
enterprise team. Each Deere unit would have the opportunity to provide performance input
via entering comments (documentation) and ratings for the supplier. This information will be
presented in a format to be viewed across all units and will be the base for the Enterprise
Evaluation Team to use in their team discussion. (The Enterprise Evaluation Team would
include the Enterprise AE Team Leader and Team Leaders from each unit participating in
the evaluation.) The Enterprise Evaluation Team is expected to review the supporting
documentation and reach a consensus on the performance level for each criterion. The
Enterprise rating would be the final evaluation presented to the supplier.
Display Rating
From the Display Rating screen a user will be able to:

View ratings for all categories

Add/edit comments (any Deere user may add comments only the Unit Coordinator or
Team Leader may edit comments.)

Add additional criteria (Unit Coordinator only)

Add attachments

Edit Ratings (Unit Coordinator or Team Leader)

View Deere and supplier comments

View a supplier’s final classification

View a supplier's self assessment
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The Rating Process
Viewing Evaluation Criteria Details
Each of the 5 evaluation criteria has several conditions on which a supplier is rated. Use
one of the methods listed below to display the conditions for each criteria option.

Click the desired Evaluation Criteria link on the
Performance Summary page for any supplier.
The application moves to the Category's location
on the Display Rating page.

All Category Ratings appear on the Display Rating page.

The scores are not rounded up. If the calculation yields a score of 91.7 then 91 is
shown.

The illustration at
the right shows the
evaluation criteria
conditions for the
Quality Rating.

If you print this
report, the rating
information for all
categories prints at
one time.
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The Rating Process
Classification Guidelines
Click the Classification Guidelines link to
display a pop-up window explaining the
guidelines for each category used by the
evaluation team when rating a supplier.
Check the illustration below

Use the dropdown button to change the classification
category. The table changes to reflect the newly
selected category.

Click the Close button to return to the original window.
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The Rating Process
Displaying Unit Criteria Details
These links will only display for
Enterprise suppliers.
To see how a supplier was evaluated
on a specific criterion, click the
criterion link. A dialog box, similar to
the illustration below, displays
Click the Close button when you are finished reviewing the information to return to the
Supplier Performance Summary page.
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The Rating Process
Displaying Unit Summary Information

Click the Quality Unit Summary link at the bottom of a category to display a unit's
calculated level of performance for the selected category.

This section is not visible to suppliers.

This link is only available for Enterprise suppliers.
The information illustrated below is displayed for the designated units.

Click the Category list button to select a different category.

Click the Close button to close the window and return to the Supplier Performance
Summary page.
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The Rating Process
Comments/Attachments
Comments and attachments for both Deere and Suppliers appear at the bottom of the
Criteria list. You see the row of titles illustrated below and any comments that Team
Members may have added for a supplier.

Click the Date Created heading to sort comments by date.

Click the Create by heading to sort comments by creator name.

If the creator wishes the supplier to see the comment, Yes appears in the Show Supplier
column.
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The Rating Process
Past Performance Report
Check a supplier's past
performance summary using
one of the methods listed
below.

Click the Past
Performance link on
the AE Main Menu
page.

Click the Past
Performance link from
the Select a Page list
button.

You must type or search for the Supplier Number before clicking the Retrieve button.

Use the Group by option to change the sort order. You can sort by unit or fiscal
year.
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The Rating Process
Displaying Supplier Rating Team
Use the steps listed below to display a supplier's rating team.
1. Select the Supplier Rating Teams link from the AE Main Menu or the Select a Page list
button.
2. Type the appropriate Supplier Number or search for it.
3. Click the retrieve button. The page refreshes to display the supplier's rating team.
Only Deere employees can access this feature.
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The Rating Process
Displaying a Person's Teams (User Rating Teams)
Use the steps listed below to display all the teams to which a specific userid belongs.
1. Select the User Rating Teams link from the AE Main
Menu or the Select a Page list button.
2. Type the appropriate Userid.
3. Click the Retrieve button. The page refreshes to
display the supplier's rating team.
EDI Transaction Status
This report identifies the EDI transactions the supplier is currently performing with the
selected Deere unit and also the status of those transactions. It also shows the
transactions sent to the supplier from the same Deere unit. The supplier's ASN Quality
score and invoice accuracy scores are also displayed.
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The Rating Process
Adding Comments
The evaluation team leader or team members can add comments. Use the steps listed
below to add a comment.
1. Click the Display Rating link.
2. Enter the correct supplier number in the
Supplier textbox.
3. Press the Retrieve button. The
Display Rating page will be
displayed as illustrated below.
4. Click the Add Comments button.
Team Members won't see the Edit Comments button.
5. Select the
appropriate
Show Supplier
option from the
dropdown list.
Team Members
cannot select
this option.
A unit column will show for Enterprise suppliers.
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The Rating Process
6. Click the drop-down menu option for the Comment Type and
select the appropriate category type.
7. Click the Unit drop-down menu and select the appropriate unit.
This option is only available for enterprise suppliers.
8. Type any desired comments in the Deere Comments textbox.
Text will automatically word wrap.
9. Select the Save button.

The save button is located in the lower left corner of the screen.

Press the cancel button if you do not want to save the comments.

When a team member enters a comment the system sends an email notification to the
team leader that a new comment has been added.
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The Rating Process
Editing Comments
Only team leaders and coordinators can edit or delete comments. Team members and
Deere employees cannot edit or delete. Use the steps listed below to edit or delete a
comment if you have the ability to do so.
1. Click the Display Rating link.
2. Type the supplier number.
3. Press the retrieve button. The Display Rating
page will be displayed as illustrated below.
4. Click the edit comments button.
5. Make any desired changes to a comment.
6. Click the select checkbox for any comments you wish to delete.
7. Select the save button to retain any
changes.
Select the Done button to cancel any changes that are not desired.
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The Rating Process
Deleting Comments
Use the following steps to delete a comment.
1. Display the edit comments screen.
2. Select the checkbox in the select column for the comment you wish to delete.
3. Click the Delete button.
Adding Attachments
Use the following steps to add an attachment from the Display Rating page.
1. Click the attachments button.
2. Select the option to
Show Supplier from the
dropdown list.
3. Select a Category from
the dropdown list.
4. Click the Browse button
to locate the file you
wish to attached.
5. Click the save button.
6. Repeat the steps to add additional attachments.
7. Click the done button to return to the Display Rating page.
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The Rating Process
Deleting Attachments
Use the following steps to delete an attachment
1. Click the attachments button.
2. Select the checkbox of the attachment(s) you would like to delete from the Attachment
List.
3. Click the delete button.
4. Click the OK button to confirm the deletion.
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The Rating Process
Rating Performance
If you are a unit coordinator or team leader, use the steps listed below to add the supplier
rating for each criteria condition at mid year or year end.
1. Click the Display Rating link.
2. Click the desired rating Category.
3. Click the Edit
Rating button to the
right of the rating
name.
The page will change to display radio buttons rather than
X's when in edit mode.
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The Rating Process
4. Click the appropriate radio button for the condition.
You can have only one rating for
each condition. For example, if you
click Partner for a condition, you
cannot also click Approved.
The Gross Score will be calculated as you select each rating.
5. Repeat the process for each criteria.
6. When entering
comments select the
appropriate Show
Supplier option and
type any additional
comments in the New
Comments textbox.
7. Click the Save button.
After a rating category is saved, the gross scores are displayed in the summary section at
the top of the Display Rating page.
Click the rating category name to
see the details displayed.
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The Rating Process
Adding Criteria for a Category
Each Category consists
of several criteria. The
composite score for all
the evaluation criteria
appears on the first
page of the Supplier
Performance summary.
The evaluation team leader or unit coordinator can add criteria conditions. Use the steps
listed below to add additional criteria.
Additional criteria may only be added during the Begin Year evaluation period.
1. Click the desired category link. A page similar to the illustration below is displayed.
2. Click the Add'l Criteria button. The page illustrated on the next page is displayed.
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The Rating Process
3. In the Criteria textbox, type the new criteria.
4. Click the save button. The criteria will be added to the table. The program adds the
appropriate number.
5. Click the done button at the bottom of the list or the Back button in the toolbar to return
to the previous page.

Each unit can add their own conditions for a supplier.

Only unit coordinator or team leaders can add a criteria.

Can only be done at the Begin Year Evaluation Period.

For Enterprise Suppliers only the Enterprise Team Leader or Coordinator will be able
to add additional criteria and will be applicable to all units participating in the rating of
the supplier.
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The Rating Process
Deleting Criteria for a Category
Use the steps listed below to delete a criteria that has been added for a category.
1. Click the selection box to the left of the criteria you wish to delete.
2. Click the delete button.

You will not be asked to verify the deletion.

Criteria will be renumbered automatically when a criteria is deleted.

You can only delete criteria that were added. The default criteria cannot be deleted.
Viewing Supplier Self Assessment
The Supplier Self Assessment shows the details of how the supplier rated themselves.
1. Click the Supplier Self Assessment link.
If no self assessment rating was done this
will show as not completed.
2. Click the close button
to return to the display
rating page.
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Coordinator Tasks
Coordinator Tasks
Supplier Maintenance
The AE Coordinator is responsible for updating the supplier payment amount and
determining whether the supplier information will be visible to the supplier. Use the steps
listed below to perform any of the tasks listed above if you have the appropriate authority.
1. Click the Supplier Maintenance
link. The page illustrated at the
right is displayed.
2. Type the Supplier Payment
Amount for the fiscal year.
3. Click the No option in the Display
Supplier field if you do not want
the supplier to see the AE information.
4. Select the Supplier Type.
5. Click the save button.
Each supplier must be updated individually.
When a supplier is either added or deleted an email message will be sent to the
appropriate JD CROP Coordinator.
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Coordinator Tasks
Adding an Enterprise Supplier to AE
Use the Supplier Maintenance page to add an Enterprise Supplier to AE
1. Click the Supplier Maintenance link.
2. Type the appropriate
supplier number.
3. Select the appropriate
Unit.
4. Click the retrieve button.
5. Type in the Supplier Payment
Amount.
6. Select the appropriate Display
Supplier option.
7. Select the Supplier Type.
8. Click the save button.
When setting up a supplier at the Enterprise level, you will also have the ability to select
which units make up the Enterprise.
9. Select the appropriate
unit(s) in the Units
Participating in
Evaluation section.
10. Click the save button.
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Coordinator Tasks
Deleting a Supplier from AE
Use the Supplier Maintenance page to delete a supplier from AE.
1. Display the appropriate supplier.
2. Click the Supplier Maintenance link.
3. Click the Delete button to remove the supplier information.
Once any criteria within a category have been rated, the delete button will not appear.
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Coordinator Tasks
Evaluation Team Maintenance
The AE coordinator or team leader is responsible for assigning and maintaining the
evaluation team for each supplier. Evaluation teams must be added individually for each
AE supplier. Use the steps listed below to create a new team and add or delete an
individual to the evaluation team.
Adding a New Team
Use the steps listed below to create a new team.
1. Select the Evaluation Team Maintenance link.
2. Type the appropriate supplier number
and unit.
3. Click the retrieve button.
4. Click the add new team
button.
5. Type the User Id for the person(s) that you wish to add to the team.
You can use the search link to find a user's ID.
6. Select the appropriate Function.
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Coordinator Tasks
7. Click the Team Leader radio button if the person is the team leader.
8. Click the save button.
There can only be one team leader for each evaluation team.
Whenever maintenance is done for the team leader, the person being
maintenanced will be sent an email notification.
If you try to add a team leader and one already
exists, the error message illustrated at the right
is displayed.
An error message is displayed if the userid is not found in the Deere Directory.
Adding a Team Member
1. Display the Evaluation Team Maintenance link.
2. Click the edit team button.
3. Type the User Id for the person(s) that you wish to add to the team.
4. Select the appropriate Function.
5. Click the save button.
You can use the search link to find a user's ID.
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Coordinator Tasks
Deleting a Team Member
1. Display the Evaluation Team Maintenance link.
2. Click the edit team button.
3. Click the checkbox in the
Select column to the left
of the team member's
name you wish to delete.
4. Click the delete button.

You are not asked to
verify the deletion.

You may delete
multiple people at the
same time.
IM&S Achieving Excellence Basics – Deere
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Copyright © Deere & Company
Dec 2007
Coordinator Tasks
Replace or Delete User
Replacing a Team Member
1. To replace a team member. Select the Replace or Delete User link.
2. Enter the User ID of
the team member
you want to replace
and select the
appropriate unit.
3. Enter the User ID of the replacement team member.
4. Click the save button.
Deleting a Team Member
1. To delete a team member. Select the Replace/Delete User link.
2. Enter the User ID of the team
member you would like to delete
and select the appropriate unit.
3. Click the delete button.
Page 38
IM&S Achieving Excellence Basics - Deere
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Copyright © Deere & Company
Glossary
Glossary
Term
Definition
A
Accumulated Weighted
Score
The sum of the weighted scores determined by the evaluation team for
each category criterion multiplied by the corresponding weight. If a criterion
is not rated, it is not included in the accumulated weighted score.
Approved (A)
Classification
A supplier who meets minimum performance criteria.
Average time from
Sailing to receipt of BOL
(logistics – Ocean)
Rates the supplier’s performance on providing a valid and error free Ocean
Bill of Lading to the John Deere designated Freight Forwarder.
Total Conforming Bills of Lading / Total Number of Bills of Lading
=
% of Time from Sailing to Receipt of the Bill of Lading
B
BOL (logistics)
Bill of lading
C
Category
One of five areas in which a supplier's performance is evaluated. The
categories include: quality, delivery, wavelength, technical support and
cost management.
Classifications
Partner (P) = A supplier who exceeds the highest performance criteria in
all five categories – quality, delivery, wave length, technical and cost
management. This supplier maintains ongoing activities to insure
continuous improvement and has world-class performance levels.
Key (K) = A supplier exceeds our minimum performance criteria in all five
measurements and is working towards best in class and world-class
performance levels.
Approved (A) = A supplier who meets minimum performance criteria.
Improvement plans are to be completed and reviewed each year.
Conditional (C) = A supplier that does not meet minimum performance
criteria and is a candidate reduction. A supplier with this classification must
Retrieve a plan to improve. First year suppliers for a Deere unit are
automatically assigned a Conditional classification.
Classification History
A section on the Supplier Performance Summary report that lists the
overall classifications for the supplier for the previous years.
Comments (direct)
There are three types of comments:
Supplier Performance Summary – An area for the Deere unit to
display comments for the supplier to read on the SPS.
Deere - A designated area for members of Deere’s Evaluation team to
enter comments, which support the final performance evaluation.
Supplier – A designated area for suppliers to enter comments
responding to Deere comments and ratings
IM&S Achieving Excellence Basics – Deere
Page 39
Copyright © Deere & Company
Dec 2007
Glossary
Term
Definition
Comments (indirect)
There are two types of comments:
Deere comments - A designated area for members of Deere's
Evaluation team to enter comments, which support the final
performance evaluation.
Supplier comments – A designated area for suppliers to enter
comments responding to Deere comments and ratings.
Conditional (C)
Classification
A supplier that does not meet minimum performance criteria and is a
candidate for reduction. A supplier with this classification must Retrieve a
plan to improve.
Contact
The person responsible for the part at a Deere unit. Contact this person
with any questions regarding the part’s nonconformance. The telephone
number for the contact will be listed. Contact names and telephone
numbers appear in the Supplier Performance Summary, Quality
Nonconformance Report and Delivery Nonconformance Report.
Continuous Improvement
Credit (Quality &
Delivery)
If a supplier achieves a 50% improvement (as compared to the previous
Fiscal Year) in their Quality or Delivery PPM rating, that supplier may
receive a one level increase in their Quality or Delivery Rating. For Quality,
this is applied after the PPM and Impact criteria are scored for. This
increase will not allow a supplier to move to the Partner classification within
the category.
Coordinator
Deere employee assigned by each unit to help maintain a supplier's IM&S
information and support the evaluation teams.
Cost Management
Category
Category that evaluates a supplier's ability to be price competitive and to
contain or continuously improve costs.
Cost Management Rating
The Cost Management Rating is based on the five factors listed below:
Cost Reduction Suggestions (JD CROP) (10% weighted value)
Net Cost Reduction Performance (OFP) (25% weighted value)
Cost Management Initiative (Quote Form Use) (15% weighted value)
Performance During PDP (50% weighted value)
Globally Market Competitive
This rating is option at mid-year and required at year end of all AE suppliers
Criteria (direct)
The specifications that must be met to qualify for each supplier classification
– Partner, Key, Approved and Conditional. The evaluation period is from 1
November through 31 October.
A rating is kept by a supplier for a fiscal year.
The lowest rating in a single category will determine the overall supplier
classification.
Criteria (indirect)
A group of conditions which describe the expected performance from a
supplier. Each category contains criteria, which will be used to determine a
supplier's overall performance level.
Criterion
An individual condition which describes the expected performance from a
supplier.
Page 40
IM&S Achieving Excellence Basics - Deere
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Copyright © Deere & Company
Glossary
Term
Definition
C-TPAT (logistics)
Custom – Trade Partnership Against Terrorism
C-TPAT is a joint government-business initiative to build cooperative
relationships that strengthen overall supply chain and border security.
D
Data Thru
The data in the report is current through the date displayed.
Deere Contact Personnel
Deere employee(s) the supplier can call if there are any questions
concerning the report.
Deere Part Number
The part number assigned by Deere systems.
Delivery
Nonconformance
The total number of delivered pieces that were received outside of a
specified delivery window or the quantity received did not match the
quantity ordered.
Delivery Performance
(logistics - Ocean)
A delivery rating is derived from early or late deliveries based on the
advertised sailing date at the time of booking. Calculated on a percentage
basis as follows:
Total Conforming Loads = Delivery Performance
Number of Loads
Delivery Performance –
Outbound
A delivery rating is derived from early or late deliveries. Rating is
calculated on a percentage basis as follows:
(logistics – Ground)
Total Number of Conforming Loads = Delivery Performance
Total Number of Loads
Delivery PPM
Delivery PPM = (Delivery Nonconformance) / (Received Pieces) * 1,000,000
Delivery is calculated by the ratio of Delivery Nonconformance (pieces not
delivered within specified delivery window) and Received Pieces (total
pieces received by unit) during a period of time.
The lower the value, the better the performance.
Delivery Category
Category that evaluates a supplier's ability to respond to Deere's delivery
needs.
Delivery Rating
The Delivery Rating provides a supplier with statistical evidence of their
ability to comply with order quantities and delivery dates.
Disposition
The action that was taken at the Deere unit after the part was identified as
nonconforming.
Documentation
distribution (logistics –
Freight Forwarders)
Supplier ensures receipt of accurate distribution of documents within 4
days (6 days for RORO) after Confirmed on Board.
Number of Conforming Documents = % of Documents on Time
Total Number of Documents Distributed
Due Date
The date ordered parts are to be delivered to the Deere unit.
IM&S Achieving Excellence Basics – Deere
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Copyright © Deere & Company
Dec 2007
Glossary
Term
Definition
E
eCommerce Connectivity
Deduction
AE suppliers are expected to be e-connected, and therefore, need to be
making measurable progress towards implementing the required EDI
transaction sets. If a supplier is not making suitable progress with a Deere
unit, a deduction of 30% will be automatically applied, making the supplier’s
Wavelength rating Conditional.
eCommerce Quality - %
ASN Correct
An objective metric that automatically rates the supplier’s ASN (Advance
Ship Notice) quality. This reads as a percentage of ASN correctness and is
calculated by dividing the total number of good ASN line items by the total
number of all ASN line items. This is on a fiscal year to date basis.
Early – Late field
This field identifies materials received outside the specified delivery
window. If you see an L, the delivery was late. If you see an E, the delivery
was early.
EDI
Electronic Data Interchange.
Evaluation Period
Fiscal period for data. Options include Begin Year, Mid Year and YearEnd.
Evaluation Team
Deere employees assigned to evaluate a supplier's performance.
Supplier ensures receipt of accurate Bill of Lading within two days (4 days
for RORO) after Confirmed on Board.
Export documentation
(logistics – Freight
Forwarders)
Number of Conforming Bill of Lading Receipts = Bill of Lading % Accuracy
Total Number of Bill of Lading Receipts
F
Fiscal Year to Date
The combined value from November through the current fiscal month. For
example, if the current month is August 2004, the Fiscal Year to Date value
would total all values from November 2003 through August 2004.
FAST (logistics)
Free and Secure Trade Program
This program allows U.S./Canada and U.S./Mexico partnering importers
expedited release for qualifying commercial shipments.
G
Goals
Supply management goals are established each fiscal year for suppliers by
each unit.
H
I
Impact Levels
Impact Points Per
Million $
There are four levels of impact:
Level 1
Critical 1000 pts.
Level 2
Major 100 pts.
Level 3
Minor 10 pts.
Level 4
Incidental 1 pt.
The calculation used to determine Quality impact rating:
Impact Points / Receipt Dollars (USD) X 1,000,000 = IPM$
Page 42
IM&S Achieving Excellence Basics - Deere
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Copyright © Deere & Company
Glossary
Term
Definition
Invoice Accuracy
(logistics)
Invoice reflects the contracted price and is paid on first pass. Calculation is
as follows:
810 Invoice Accuracy
(indirect)
# of Conforming Invoices
= % Invoice Accuracy
Total # of Invoices
Measures the supplier’s ability to transmit correct electronic invoices.
Calculated as follows:
Total good 810’s/Total 810’s * 1,000,000 = % Good 810’s
J
John Deere Cost
Reduction Opportunities
Process (JD CROP)
John Deere Cost Reduction Opportunities Process (JD CROP) is a criteria
in the Achieving Excellence Cost Management category. It is an on line
supplier cost reduction and communication process that enable suppliers
to submit proposals for reducing costs of products or services purchased
by Deere.
K
Key (K) Classification
A supplier who exceeds the minimum performance criteria in all five
categories – Quality, Delivery, Wavelength, Technical Support and Cost
Management and is working towards world-class performance levels.
L
Last 12 Month
The combined values from the past 12 fiscal months. For example, if the
current month is August 2004, the Last 12 Months value would total all
values from August 2003 through August 2004.
Load Securement
(logistics – Ground)
Carrier meets all requirements to properly block, brace and tie down
product to insure damage free products to consignee. Calculation is as
follows:
Number of Nonconforming Loads = % of Overages/Shortages & Damages
Total Number of Loads
M
Maximum Weighted
Score
The total number of rated category criteria multiplied by 5 (the partner
weight). This is the maximum score the supplier can attain.
N
Net Cost Reduction
Performance
This rates the supplier’s efforts to provide continuous cost improvement for
current parts in current fiscal year. It is calculated by establishing a base
value for the supplier which consists of all the parts currently supplied by
the supplier. This base could change throughout the year as parts are
added or dropped. The report detail shows all cost UPS and DOWNS and
shows aggregate amount against the goal. Goals can be enterprise,
divisional or unit annual goals.
NonCF Date
The date a part was in nonconformance.
NonCF Number
A number generated for every nonconformance part. Depending upon the
rejection and disposal system at the Deere unit, it can be the rejection
number, QNote number, etc.
NonCF Qty
The quantity for nonconformance parts.
IM&S Achieving Excellence Basics – Deere
Page 43
Copyright © Deere & Company
Dec 2007
Glossary
Term
Definition
O
Order Fulfillment Process
(OFP)
Order Fulfillment Process or OFP is a business process that focuses on
the forecasting, planning and manufacturing of machines and attachments
for delivery to Deere customers based on their demand.
Other field
This field identifies parts that were in nonconformance due to other
reasons like the wrong container. An x will appear in the field if the delivery
nonconformance was due to anything other than Early, Late, Over or Under
delivery.
Over – Under Field
This field identifies quantities received that exceeded the order quantity by
a specified percent or the value of the order by a specific dollar amount. If
you see an O, the delivery was over the order quantity.
P
Parent Supplier Company
Rating
To allow the ability of rating various groupings of supplier numbers
pertaining to one parent company.
Parent Supplier Company
Roll Up
A Webi report available to Deere employees that will allow a user to select
various suppliers, units, and divisions for AE data. Parent company roll-up
reporting in Webi will not assign a final classification for the group being
reported on. It is intended for management purposes
Partner (P) Classification
A supplier who exceeds the highest performance criteria in all five
categories - Quality, Delivery, Wavelength, Technical Support and Cost
Management. This supplier maintains ongoing activities to insure
continuous improvement and has world-class performance levels.
Percent Delivery
Conformance
Delivery Performance = (Received Pcs – Delivery NonCF) / (Received Pcs)
* 100
This is another way to view Delivery performance.
The higher the percentage, the better the performance.
Pick Up Performance –
Inbound (logistics –
Ground)
Supplier accepts, pick up and initiates transportation of the load in
accordance to contractual commitments. Calculation is as follows:
PO / Quote Number
The purchase order number for the part delivery. If the delivery
nonconformance is generated by the KanBan system, a QNote number will
be displayed in this field when a PO number if not available.
PPM
Parts Per Million.
Total Number of Conforming Loads
Total Number of Loads
= Load Service Performance
Q
Qty Applied
The quantity that was applied to the order.
Qty Due
The number of parts ordered.
Qty Received
The actual quantity received at the Deere unit.
QNote Number
If the delivery nonconformance for a part is generated by the KanBan
system, a QNote number will be displayed in the PO/QNote field when a
PO number is not available.
Quality Impact Points
This value contains the total impact points for a given month
Page 44
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Copyright © Deere & Company
Glossary
Term
Definition
Quality Impact Rating
Quality impact rating allows Deere to measure the level of impact the
quality non-conformance had on the unit. Each occurrence will have some
impact. The impact level for each occurrence will automatically default to
incidental (Level 4) if not assigned a higher level of impact.
The quality impact rating is expressed in Impact Points Per Million $
(IPM$).
Impact Points / Receipt Dollars (USD) X 1,000,000 = IPM$
Quality Nonconformance
The total number of supplied pieces that were rejected during inspection.
Quality Nonconformance
Amount
The total amount (in unit currency) for supplied pieces that were rejected
during inspection due to quality for a given time period.
Quality PPM
The range of values the supplier has to meet for the different classification
status for Quality PPM .
Quality PPM = (Quality Nonconformance) / (Supplied Pieces) * 1,000,000
Quality is calculated by the ratio of Quality Nonconformance (Rejected
Pieces) and the number of supplied pieces (Pieces Used by Unit) during a
period of time.
PPM stands for parts per million.
The lower the value, the better the performance.
Quality Category
Category that measures the ability of the supplier to satisfy our needs,
expectations and requirements of the material and/or service provided.
Quality Rating
The Quality Rating provides a supplier with statistical evidence of their
product quality. A Quality Rating is expressed in parts per million (PPM).
R
RFP (logistics)
RORO (logistics)
Request for price
Roll-On, Roll Off
Method of transport (as a ferry or train or plane) that vehicles roll onto at
the beginning and roll off of at the destination
Rate Quotes (logistics)
Measures the average number of days supplier takes to respond, via the
quote form provided, for requested service
Rating
The percentage value that determines the category classification rating. It
is calculated based on the following formula -Rating = (Accumulated Weight Score)/(Maximum Weighted Score) * 100
Receipt Pieces
The total number of pieces delivered by the supplier. This value is used to
calculate Delivery PPM
Receipt Amount
The total amount (in unit currency) for the received pieces for a given
period of time.
Reports (logistics)
Supplier electronically provides a monthly service report and a monthly
exception report by the 10th day of the subsequent month in the format
specified by John Deere.
Number of Reports Received on Time
= % of Reports on Time
Total Number of Reports Due
IM&S Achieving Excellence Basics – Deere
Page 45
Copyright © Deere & Company
Dec 2007
Glossary
Term
Definition
S
Shipping documents
(logistics – Ground)
Carrier provides consignee with full and complete delivery documents.
This includes, at a minimum, a copy of the bill of lading and the packing list
provided by the supplier. Calculation is as follows:
Number of Nonconforming Documents = % of Conforming Documents
Total Number of Loads
Supplied Pieces
The total number of pieces that were used during the month to
manufacture equipment. This value is used to calculate Quality PPM.
Supplier Information
The supplier number, name and address.
Supplier Self Assessment
Suppliers have the ability to rate themselves in the following categories:
Quality, Delivery, Technical Support, Wavelength and Cost Management.
T
Team Leader
One individual on a team who has been designated as the team leader.
The team leader is responsible for managing the Achieving Excellence
process by working with members of the evaluation team and the supplier.
Technical Support
Category
Category that measures the service and technical support provided within
the supplier's scope of business.
Technical Support Rating
This rating is derived from a consensus ratings established by the sourcing
team at each unit.
The rating is optional at midyear and required at year-end for all AE
suppliers.
Total Spend
Purchased dollars spent with supplier.
Track and Trace
(Logistics)
Is the process of monitoring and recording events of a shipment from origin
to destination.
U
V
W
Warranty Agreement
This field shows if the supplier has signed a warranty agreement with a
Deere unit.
Working Agreement
This field shows if the supplier has assigned a long term agreement with a
Deere unit.
Wavelength Category
Category that consists of a composite analysis of the supplier's initiative,
attitude, responsiveness, attention to detail, communication and safety
performance.
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IM&S Achieving Excellence Basics - Deere
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Copyright © Deere & Company
Glossary
Term
Definition
Wavelength Rating
The rating is a composite analysis of the supplier's initiative, attitude,
responsiveness, attention to detail, and communication performance with a
unit.
The wavelength standard seeks to measure a supplier's commitment to
excellence through the working relationships of their people with a unit's
personnel.
The rating is optional at midyear and required at year-end for all AE
suppliers.
Weight
Weight is determined by Deere to reflect the value placed on each
performance level
Weighted Score
Weighted Score is the scoring for all criteria with the same rating multiplied
by the weight. For all criteria with a rating of Not rated, the weighted score
is zero. It is calculated by the following formula:
Weighted Score = Scoring * Weight
X
Y
Z
IM&S Achieving Excellence Basics – Deere
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Copyright © Deere & Company
Dec 2007