PROCESS PLAN
Process
Description
Performed
by
Example only
Supplier assessment
Who is
Officer Manager
Responsible
Periodic assessment of the performance of key Suppliers against selected criteria
Officer Manager, Service Manager, Technicians
Purpose
To maintain and improve on the level of service we get from Suppliers that are critical to our success.
Measurable
Objectives
What
Frequency
Scope
Standard
Assess 10 key Suppliers at least twice each
Extend scheme to cover 10 more Suppliers
Controls
What
Supervision
Qualified personnel
Experienced personnel
Systems
Use selected materials/products
Equipment / tools
Controlled work environment
Monitor / measure
Procedure / other document
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Y/N
N
N
Y
Y
N
N
N
Y
Y
When
Per year
By end of financial year
How
Officer Manager, Service Manager
Supplier Assessment form
Office Manager to monitor performance of assessments and
report to management review team.
See below
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2 Jan 2009
The Office manager will assign responsibility to selected people to perform supplier assessments. The
following describes the method.
The assessor will use the SUPPLIER ASSESSMENT form to record the assessment.
Scoring basis:
In the Score column - enter a score between 0-99 (for how well they have done in the assessment period).
Multiply that score by the weight to get the total for that factor.
Add totals for all factors to get grand total.
Factor
Price
DIFOT
Conformance
Response time
Customer Service
Innovation
Score
Start at 50.
Deduct 1 point for every % cost above comparable product / service.
Add 1 point for every % cost below comparable product / service.
Leave at 50 if unique product / service.
Establish percentage of deliveries that were late or incomplete. Deduct
that figure from 99.
Start at 99. Deduct 10 points for every nonconformance
Subjective at present – 50=average
Subjective at present – 50=average
Subjective at present – 50=average
Weight
3
3
5
2
2
1
Action
If supplier score falls below x, the Office Manager will review the assessment. If in agreement with the
findings, the supplier will be contacted to advise them of the areas where their performance was
considered to be deficient.
Supplier performance history will be considered in the invitation and adjudication of future tenders.
Audit
At least every 12 months
Notes
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