CBU Strategic Planning Document
The Education Plan
ANNEX S
Date: 05/06
Title: Student Services Plan
Annex Manager:
Resource Person:
1.0
Mr. Kent Dacus
Mr. Anthony Lammons
DESCRIBE AND DEFINE THE TOPIC:
The Student Services Division provides guidance and direction to the areas of Undergraduate
Admissions, Graduate Admissions, Campus Ministries, Campus Services, Job Placement and
Development, Intercollegiate Athletics, International Students, New Student Orientation, Public
Safety, Campus Activities and Recreational Sports, and Residence Life. This guidance and
direction has the primary goal of continuous quality improvement of co-curricular activity as
well as striving to assist in meeting the goals listed in Part IV of this plan. To that end, a
dynamic time phased set of objectives is maintained as a starting point for the entire subordinate
planning.
DESCRIBE NEEDS AND REQUIREMENTS AND INCLUDE A TIMETABLE:
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New Programming for International Students including a specific orientation
program for International Students
Need new space for intramural sports
Need 85 additional beds by FA 08
New space for International Center
Determine physical space needs for additions to intercollegiate athletic program
(wrestling, cross-country)
Develop additional space for career center
Please see Attachment 1 of this annex for time-phased objectives.
 Develop new intramural space
ED PLAN PAGE 1
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX S
Date: 05/06
Title: Student Services Plan
Time Phased Objectives
Attachment 1
2007-2008
Develop a plan to add 800 beds over the next three years
Re-design the structure and services of the academic advising center
Create new model for chapel including increasing delivery options
Study and make recommendation regarding student health
Complete Emergency Management Plan, introduce to CBU community and
educate on it’s contents
2008-2009
Complete flue pandemic emergency plan
Convert family homes to student housing (12)
Update Student Honor Code
Coordinate two (2) emergency evacuation drills
Re-evaluate student fee allocations
Study and recommend further food service options for student body
Increase admissions funnel for all populations, especially International
2019-2013
ED PLAN PAGE 2
Continue ongoing objectives
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SA
Date: 05/06
Title: Undergraduate Admissions
Annex Manager:
Resource Person:
1.0
Mr. Allen Johnson
Mr. Kent Dacus
DESCRIBE AND DEFINE THE TOPIC:
The Office of Undergraduate Admissions recruits and enrolls new students. Students are
recruited primarily from the western states (California, Washington, Oregon, Hawaii, Nevada,
Arizona, New Mexico, and Colorado), with the exception of Texas.
2.0
DESCRIBE CURRENT CONDITIONS AT CBU:
The Undergraduate Admissions professional staff consists of an Associate Dean of Enrollment
Services, an Assistant Director of Undergraduate Admissions, and five professional
counselors/recruiters with the addition of two secretaries who provide clerical support. In
addition to the professional staff, the office employs 3 interns, several student telemarketers and
data entry student workers. Student admissions hosts are a vital part of the campus visit
program. The directive to the undergraduate admissions staff is to pursue meeting goals
aggressively. In doing so they are encouraged to be innovative in the ways that they establish
and build recruiting relationships with prospective students and their parents.
3.0
DESCRIBE NEEDS AND REQUIREMENTS AND INCLUDE A TIMETABLE:
Opportunities to capitalize include increasing the inquiry pool with students likely to persist;
maintain the overall yield rate; increase transfer student population; become more database
oriented in planning and managing the enrollment funnel; continue involvement in Southern
Baptist special youth events; and increase exposure through the web site and internet. See
Attachment 1 for time-phased objectives.
ED PLAN PAGE 3
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SA
Date: 05/06
Title: Undergraduate Admissions
Time Phased Objectives
Attachment 1
2007-2008
Achieve new student enrollment goal of 1054 FTE
Maintain, at least, the minimum admissions funnel averages that have
been established in the last 3 years
Continue full implementation of prospective student management system
(Candidate)
Implement automatic entry of applications to CX
Growth in professional/clerical staff to help meet enrollment goals
Consider Regional Directors (Northern California and Phoenix)
Continue involvement in spring recruiting events at an aggressive level
(Dessert receptions for local students, dinners in areas like Bakersfield,
Fresno, Nor Cal, OR, WA, and HI, and Starbucks visits for inquired
students)
Enhance admissions intern and admissions host program
Continue to apply technology (instant messaging, chat, candidate) to
recruitment techniques
2008- 2009
Work aggressively to achieve new student enrollment goals as established
by the university.
Work collaboratively with Marketing to improve the quality of the website
Which has become a major recruiting tool.
Work collaboratively with the Financial Aid office to provide a cost estimator for
prospective students and their parents
ED PLAN PAGE 4
SPRING 2007
CBU Strategic Planning Document
The Education Plan
Add new positions to the traditional enrollment staff in order to more effectively
communicate with prospective students, parents and groups that visit our campus
 Visit and Events Coordinator
 Data Entry Specialist
Consider Regional Recruitment Specialist for Northern California and the
Phoenix, Arizona area
Continue use of predictive modeling strategies
Continue implementing technology advances into our recruitment strategies
2009- 2013
ED PLAN PAGE 5
Continue on-going objectives
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SB
Date: 05/06
Title: Office of Graduate Admissions
Annex Manager:
Resource Person:
1.0
Ms. Gail Ronveaux
Mr. Kent Dacus
DESCRIBE AND DEFINE THE TOPIC:
The Graduate Admissions Office aggressively recruits and admits students for the Graduate
Programs in Education, Counseling Psychology, Business, Kinesiology, English, Music,
Counseling Ministry, Public Administration, Athletic Training, Forensic Psychology and
Nursing.
2.0
DESCRIBE CURRENT CONDITIONS AT CBU:
The Graduate Admissions office consists of a Dean of Graduate Enrollment, an Assistant
Director of Graduate Admissions, three Admissions Counselors/Recruiters, a Graduate
Admissions Assistant, and a Secretary. Additionally, three students work a total of 30 hours per
week.
Please see attachment 1 for time-phased objectives.
ED PLAN PAGE 6
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEXSB
Date: 05/06
Title: Office of Graduate Admissions
Time Phased Objectives
Attachment 1
2007-2008
Meet and exceed enrollment goals as a whole, meet enrollment goals by graduate
program, and meet individual counselor goals.
Work with the Marketing and Communication Department to have an employee
dedicated to admissions.
Improve/update our Web pages so we maximize our effectiveness in recruiting
via the web. Desired website would be easy to navigate, friendly to adult
students, and would offer updated and pertinent information. Search Engine
Optimization would be fully implemented to increase visibility and recruitment
opportunities.
Work with the Director of Enrollment Advising, the Registrar, and the Director of
Retention to allow new students to register for multiple semesters when they enter
CBU.
Work with the Graduate Curriculum Committee and the Admission and Retention
Committee to propose changes to the GPA requirements to be more in line with
our competition.
Consider adding an additional Admissions Counselor/Recruiter position to reach
the enrollment goals and to adequately represent the increased number of graduate
programs.
Update publication and advertising materials.
Continue fall and spring meetings with Deans/Directors to review enrollment
goals, marketing and recruiting opportunities, webpage review, industry trends,
and changes to their programs.
Develop a partnership with the School of Nursing to ensure excellent service to
prospective Nursing students. Institute and follow policies and procedures that
are beneficial to both the Graduate Admissions office and the School of Nursing.
Continue to work with the Director of International Students and the Director of
the ESL program to ensure excellent service to prospective International students.
ED PLAN PAGE 7
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CBU Strategic Planning Document
The Education Plan
Work with the Dean of the College of Professional Studies to collaborate on
recruitment and enrollment efforts.
2008-2009
Work aggressively toward meeting and exceeding the fall 2008 enrollment goals,
with gradual and steady enrollments to reach CBU’s goal of “8080 by 2020”.
Continue to work with the Marketing and Communication Department to
improve/update Web Pages and marketing materials, and to develop a marketing
plan for each of the graduate programs.
Research and implement new and improved electronic options designed to reach
prospective students.
Continue to provide opportunities for Admissions Counselors and support staff to
enhance their knowledge and skill sets through seminars and conferences.
Utilize CX and the ES Computer Specialist to maximize CBU’s potential for
recruiting.
Relocate the Graduate Admissions office to a larger facility as needed to
accomplish our recruitment goals and service prospective students.
Assist the new Nursing Recruiter in prioritizing job duties and responsibilities to
maximize recruiting efforts; institute and follow policies and procedures that are
beneficial to both the Admissions office and the School of Nursing.
Assist the new Graduate International Recruiter in learning and prioritizing job
duties and responsibilities to maximize recruiting efforts.
Integrate the international recruiter into the Graduate Admissions office to
promote teamwork and collaboration.
Work with the ES Computer Specialist to utilize CX more effectively in the
recruitment and tracking of prospective and current international students.
In collaboration with the Registrar, Enrollment Advising, and Academic Deans,
work to allow students to register for multiple semesters (or their whole program)
when they enter CBU.
Collaborate with the Registrar’s Office with the goal of timely reviews of official
international transcripts.
Continue to work with the Dean of the College of Professional Studies to
collaborate on recruitment and enrollment efforts.
ED PLAN PAGE 8
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CBU Strategic Planning Document
The Education Plan
Continue twice yearly meetings with each Dean/program director to review
enrollment goals, marketing and recruiting efforts, publication materials and
updates to programs.
2009-2013
ED PLAN PAGE 9
Continue on-going objectives
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SC
Date: 05/06
Title: Campus Ministries
Annex Manager:
Resource Person:
1.0
Mr. John Montgomery
Mr. Kent Dacus
DESCRIBE AND DEFINE THE TOPIC:
The Office of Spiritual Life provides organization and implementation of Chapel services,
organization and implementation of International Service Projects (missions), promotion and
support of Summer Mission opportunities, promotion and support of personal spiritual growth,
graded discipleship equipping program, pastoral/spiritual friend guidance and organization,
special emphases that foster spiritual growth as well as social action in the context of the Great
Commission, and implementation of compassion ministry experiences including but not limited
to: HIV/AIDS Ministry, Foster Care Ministry, High Risk Teen Ministry, Adopt-a-Grandparent,
Children's Ministry, Elderly Ministry, Homeless Ministry, Hispanic Ministry, Evangelism
Ministry, Service Ministry Teams, Rallies, Urban Plunges, State Youth Conference Mission, and
Student Mobilization Teams.
2.0
DESCRIBE THE CURRENT CONDITIONS AT CBU:
The Spiritual Life plan consists of seven full-time staff positions, and two part-time staff
positions, four graduate interns, and seven student interns to oversee 600 student ministry
volunteers and participants.
3.0
DESCRIBE NEEDS AND REQUIREMENTS AND INCLUDE A TIME TABLE:
Please see Attachment 1 of this annex for time-phased objectives.
0.0
Recent completed objectives include:

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
ED PLAN PAGE 10
Implemented new organizational structure for Office of Spiritual Life
Hired a Director of Campus Ministries
Implemented successful back-to-back Chapel program in Van Dyne Gym
Implemented Alternative Chapel Program
Implemented “Launch” and “Life” small group strategy
Initiated Global Surge 2 international missions for high school students
Initiated ISP partnerships with nine new countries/partners
Increased ISP participation to a total of 325
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SC
Date: 05/06
Title: Campus Ministries
Time Phased Objectives
Attachment 1
2007-2008
Hire a new Director of Chapel/Compassion Ministries
Hire a graduate assistant for GRAD/ADCP ministry
Create student internship position for graphics/media to support chapel and
promotion
Forge seven additional Compassion Ministry partnerships
Recruit 20 volunteer student leaders to facilitate ministry and discipleship
Increase Compassion Ministry involvement by 50
Coordinate all campus discipleship efforts
Document involvement and affect of all areas of Spiritual Life
Increase ISP participation by 50
Implement ISP experience for 60 high school junior and seniors
Create system for communication to students of “Ministry Opportunities” for
local churches and organizations
Participate in the North American Mission Board strategic city focus for 2008 in
San Diego
Hire assistant director of mobilization
2008-2009
Hire United States Project (USP) coordinator
Initiate student spiritual mentoring process
Implement 40 Days of Purpose campaign for Fall 2008 semester
Implement The Truth Project campaign for Spring 2009 semester
Increase ISP/USP participation to 400
ED PLAN PAGE 11
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CBU Strategic Planning Document
The Education Plan
Implement Third Culture Kid (TCK) care strategy
Partner with CSBC to further state collegiate ministry
Partner with PLACE Ministries to assist local/regional church ministries
Participate in campus-wide Baptist 400th Anniversary
Implement intentional, ongoing chapel and ministry to non-traditional
GRAD/ADCP students
Implement “member ministry care” process and response
Implement discipleship opportunities for staff
2009-2013
ED PLAN PAGE 12
Continue on-going objectives
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SE
Date: 05/08
Title: Career Services
Annex Manager:
Resource Person:
Ms. Kushi Jones
Mr. Kent Dacus
The Dr. Linda P. Drake Career Center coordinates on-campus jobs for both work-study and nonwork study positions and assists students and alumni to effectively pursue off-campus
employment. The Center also provides support and resources for the process and development
of career and life planning. Resources provided include interactive computer software on topics
of career exploration, interview techniques and resume writing, a job/internship listing board
(duplicated online on Center’s web page as well as an online résumé database), graduate and
professional school catalogs, directories of employers, company literature, internships in all
academic disciplines, free handouts and magazines, and several resources of current employment
opportunities in business, government, industry and other agencies within the Center’s Career
Library. Job fairs are held both in the fall and spring semesters as well as workshops on résumé
writing, job search, mock interviews, etiquette dinners and interviewing skills workshops. On
campus recruitment and interviews by individual companies and organizations are hosted
throughout the academic year.
The Center continues to increase services to further enhance its resources, specifically in on-line
services, web site resources, career assessment tools, teacher job fair and career/job fair (all other
majors), internship opportunities, and individual appointments for career counseling and résumé
critique. Career Services continues to co-host CBU’s annual Graduate School and Seminary Fair
as well as a Ministry and Summer Jobs Fair in the spring in collaboration with the other CCCU
institutions in the greater Los Angeles area. Career Services hosts a Career/Job Fair on the CBU
campus as well as co-hosts with the School of Education a Teacher Job Fair at CBU. The Center
also continues development of paid and non-paid internships with local businesses in all
academic disciplines.
Time-phased objectives are included at Attachment 1.
The Dr. Linda P. Drake Career Center currently serves the university community in career
assessment and counseling, interview skills enhancement, resume critique, and in their search for
current and future employment. Numerous activities are planned to enhance these professional
skills through interpersonal and interactive tools.
ED PLAN PAGE 13
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SE
Date: 03/08
Title: Career Services
Time Phased Objectives
Attachment 1
2007-2008
Create and facilitate a Career Night on CBU’s campus for all academic disciplines
except for the School of Education. Collaboration with Office of Alumni
Relations will be tantamount and alumni recruiters will be recognized by an
alumni ribbon attached to their name tags
Co-host a Teacher Job Fair with School of Education on CBU’s campus.
Collaboration with Office of Alumni Relations will be tantamount and alumni
recruiters will be recognized by an alumni ribbon attached to their name tags
Purchase an online career office management system to more efficiently serve the
student community, which includes a résumé database, job fair management,
survey compilation and management, reporting and communications, etc.
Purchase an online comprehensive Career Library (Vault) for web page
Expand teaching classes for résumé development, interview skills and career
planning within CBU’s Schools and/or Departments
Convert the Career Services Graduate Survey to an online instrument, which is
sent to the May and August TRAD graduates from the previous spring and
summer to gain more realistic data and statistics on their post-graduate
employment history
Collaborate with the Office of Alumni Relations to re-activate Lancernet, a
listserv with the purpose of connecting current students and CBU alumni in the
areas of career exploration, networking within their chosen field, with possible
mentorship opportunities. The web links will be located on the Career Services
web page (both student and alumni sections) in addition to the alumni web page
Assist Adult Degree Completion Program admissions counselors to create a
“Mock Interview” event, beginning with the Criminal Justice Majors. The
“Interviewers” would be currently employed and/or retired police officers,
detectives, etc., intentionally seeking CBU alumni as well
Continue to collaborate with the CCCU Career Services Benchmark. Survey
implemented every two years
ED PLAN PAGE 14
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The Education Plan
Continue to collaborate with the College of Professional Studies to create
“Network Nites” in the realm of career services, workshops, employer
recruitment, etc.
Continue “Extra Mile”, which is a follow-up phone call to every student who
inquired about job postings at the Center. The purpose is both to acquire hard
data as well as encourage students who are struggling in their job search
Continue to host annual Ministry and Summer Jobs Fair, offering seasonal
ministry opportunities, held in conjunction with CCCU institutions within the
Inland Empire, Orange County and Greater Los Angeles areas
Continue to distribute a résumé sample distributed to December and May
graduates, offering résumé evaluation by appointment or via email
Continue to develop the Center’s library with both printed matter and interactive,
on-line materials
Maintain and monitor Online Job Board, password-protected for CBU students
and alumni
Provide online career resources and résumé development at the Center’s career
library
Continue to add a web link for the Graduate Survey to commencement and/or
career services web page
Continue to obtain a CBU email distribution list of TRAD sophomores to reassess
their declared academic majors and career aspirations
Continue to develop the comprehensive statistical report from respondents of
Career Services Graduate Survey as a resource for Career Services and distribute
to the Offices of Admissions, Student Services, the Provost’s Office, and the
Office of Marketing and Communications
Continue to host a Business Etiquette Dinner programming event co-sponsored by
the School of Business in the fall semester of each academic year in addition to
the spring semester Dinner offered to the entire student community. Goal is to
have a School of Business faculty member sponsor a table and select five (5)
students to participate with them
Continue to create curriculum for “Re-FOCUS”, one-unit elective course
designed as a senior year experience interactive class to assist the TRAD seniors
to acquire pragmatic skills for their transition from their college experience into
their chosen vocations
2008-2009
ED PLAN PAGE 15
Recently participated in a CCCU Career Services Benchmark Survey (Feb. 2008)
with 34 other colleges and universities nationwide.
SPRING 2007
CBU Strategic Planning Document
The Education Plan
Partner with the Office of the Mayor of Riverside and the other colleges and
universities within Riverside to develop a citywide internship portal (web site will
be managed by the Office of the Mayor). The goal is to connect the local
employers with the local college student communities.
Complete integration of a social networking module in collaboration with the
Office of Alumni Relations (module is a free upgrade of the university’s existing
database system)
Successfully engaged some of CBU’s Board of Visitors as “sponsors” of a few
tables of the Etiquette Dinners, dining with five of our students during the
programming event. Continued participation by CBU faculty as “sponsors”
remains strong as well.
Successfully purchased an online career office management system (College
Central Network) to more efficiently serve the student community, which
includes a résumé database, on campus recruitment module, survey compilation
and management, reporting and communications, etc.
Successfully converted the Career Services Graduate Survey to an online
instrument, which is given to the December and May TRAD graduates. A sixmonth survey will also be taken from the previous spring and summer to gain
more realistic data and statistics on their post-graduate employment history
Continue to facilitate a Career/Job Fair on CBU’s campus for all academic
disciplines (except for the School of Education). Collaboration with Office of
Alumni Relations continues as well. CBU alumni recruiters are recognized by an
alumni ribbon attached to their name tags
Continue to co-host a Teacher Job Fair with School of Education on CBU’s
campus. Collaboration with Office of Alumni Relations continues as well. CBU
alumni recruiters are recognized by an alumni ribbon attached to their name tags
Expanded and continue to expand teaching classes for résumé development,
interview skills and career planning within CBU’s Schools and/or Departments
Continue to seek to develop along with the Degree Completion Program to create
a “Mock Interview” event.
Purchase an online comprehensive Career Library (Vault) for web page
Continue to collaborate with the College of Professional Studies to offer resources
in the realm of career services, workshops, employer recruitment, etc.
Continue “Extra Mile”, which is a follow-up phone call to every student who
inquired about job postings at the Center. The purpose is both to acquire hard
data as well as encourage students who are struggling in their job search
ED PLAN PAGE 16
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CBU Strategic Planning Document
The Education Plan
Continue to host annual Ministry and Summer Jobs Fair, offering seasonal
ministry opportunities, held in conjunction with CCCU institutions within the
Inland Empire, Orange and San Diego Counties as well as the Greater Los
Angeles areas
Continue to distribute a résumé and samples of interview questions distributed to
December and May graduates, also offering résumé evaluation by appointment or
via email
Continue to develop the Center’s library with both printed matter and interactive,
on-line materials
Continue to add a web link for the Graduate Survey to commencement and/or
career services web page
Continue to obtain a CBU email distribution list of TRAD sophomores to reassess
their declared academic majors and career aspirations
Continue to develop the comprehensive statistical report from respondents of
CBU’s Career Services Graduate Survey as a resource for Career Services and
distribute to the Office of the President, the Offices of Admissions, Student
Services, the Provost’s Office, and the Office of Marketing and Communications
Continue to create curriculum for a “RE-FOCUS”, one-unit elective course
(Pass/Fail) designed as a senior year experience interactive class to assist the
TRAD seniors to acquire pragmatic skills for their transition from their college
experience into their chosen vocations
2009-2013
ED PLAN PAGE 17
Continue on-going objectives
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SG
Date: 05/06
Title: Athletics Department
Annex Manager:
Resource Person:
1.0
Mr. Kevin L. Steele
DESCRIBE AND DEFINE THE TOPIC:
The Athletics Department is responsible for the management and conduct of all intercollegiate
athletics at California Baptist University.
2.0
DESCRIBE THE CURRENT CONDITIONS AT CBU:
CBU is a member of the National Association of Intercollegiate Athletics (NAIA). Within the
NAIA the Lancers compete in the Golden State Athletic Conference (GSAC), which is
comprised of ten (10) other like-minded Christian colleges and universities.
3.0 DESCRIBE NEEDS AND REQUIREMENTS AND INCLUDE A TIMETABLE:
Please see Attachment 1 of this annex for time-phased objectives.
ED PLAN PAGE 18
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SG
Date: 05-06
Title: Athletics Department
Time Phased Objectives
Attachment 1
2007-2008
Complete Baseball/Softball Stadium Complexes
Plan and Implement Grand Opening of the Lancer Outdoor Athletics Complex
Restructure and hire Associate Athletic Director for marketing and promotions
Plan and design soccer venue improvements
Implement annual Hall of Fame Banquet
Complete Strategic/Comprehensive Department Plan
Continue development of the Lancer Club
Study and plan improvements for the Lancer Tennis facility
Continue study of governing body/divisional change
Continue development of academic monitoring program for student athletes
2008-2009
Plan and complete construction of Lancers Hall of Honor area
Continue improvements on Lancers Soccer Stadium
Implement inaugural seasons for three new sports (wrestling, men’s cross
country, and women’s cross country)
Continue study and plan for renovation of Lancers Tennis Facility
Restructure organization for the development of the Associate Athletic
Director position
Renovate the sports medicine facility
ED PLAN PAGE 19
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The Education Plan
Plan and construct Lancers VIP/Booster area in Van Dyne Gymnasium
Continue to develop external relations through marketing and
development efforts in conjunction with IA
Plan and complete construction of wrestling practice area
2009-2013
ED PLAN PAGE 20
Continue on-going objectives
SPRING 2007
CBU Strategic Planning Document
The Education Plan
ANNEX SH
Date: 05/06
Title: New Student Orientation/FOCUS
Annex Manager:
Resource Person:
Mr. Joe Adcock
Mr. Anthony Lammons
The FOCUS (First Year Orientation and College/University Success) program is designed to
assist new students with the transition to University life and the CBU community. FOCUS
consists of two parts. They are a New Student Orientation and a Christian University Success
course. New Student Orientation is designed to provide a complete program of social,
educational, and spiritual activities prior to the beginning of each semester for all new students in
the traditional undergraduate program. The Christian University Success (FOCUS) course is
required of all single, full-time, first-semester freshmen, under twenty (20) years of age, who
have not completed a full semester of college (15 units), or completed a similar course at a
previous institution. Comprised of a semester-long series of small group seminars, activities, and
discussions, this course is designed to address the developmental and transitional needs of new
students at CBU. Topics focus on the issues, skills, and relationships that can help students
succeed academically, socially, emotionally, and spiritually.
New Student Orientation (NSO) is planned and implemented by the Assistant Dean of Students
and a student FOCUS Team consisting of four (4) Coordinators, fifty-six (56) FOCUS Leaders
for freshman groups, and fourteen (14) FOCUS Leaders for transfer groups. Approximately
85% of the new students participate in some aspect of NSO. The highlight of the Fall NSO is the
New Student Retreat; the retreat provides an opportunity for new students to meet each other and
develop friendships before the school year begins.
The FOCUS course generally consists of twelve (12) fifty (50) minute classes. Topics covered
include college survival tips, study skills, financial management, campus involvement, time
management, relationships, career planning, and decision making. The text currently used is
Strengths Quest by Donald O. Clifton, PH.D. and Edward “Chip” Anderson providing students
with a web based assessment tool to measure their top five themes of talent/strengths.
At the current growth rate of the University this department needs to provide additional staffing
for the FOCUS program, as well as continually evaluate and refine FOCUS course curriculum,
NSO programming, and FOCUS Team training. Please see Attachment 1 to this annex for timephased objectives.
Staying true to its mission statement of “connecting new students to campus, classmates, college
life, and Christ”, the NSO/FOCUS program has proven to be effective in its goal to assist new
students with the transition to University life and the CBU community. As the program develops
there are additional signs of its influence on campus. With new students starting the University
experience in a positive and supportive way retention rates have and will continue to increase.
Returning students are excited about being involved as FOCUS Leaders or Coordinators, and
gain valuable leadership training and experience. By implementing the solutions given in this
annex, the FOCUS program will continue its positive impact on our campus.
ED PLAN PAGE 21
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CBU Strategic Planning Document
The Education Plan
ANNEX SH
Date: 05/06
Title: New Student Orientation / FOCUS
Time Phased Objectives
Attachment 1
2007-2008
Assess professional staffing needs and take action as appropriate
Review and enhance the summer Step Ahead program, FOCUS class curriculum, fall and
spring NSO programming, and FOCUS Team training
Review and enhance programs to better meet the needs of new transfer students
Review and enhance programs to better meet the needs of non-traditional new students
Continue to review and implement alternative ways of conducting the fall NSO
programming; accommodate growing numbers of new students
Explore online possibilities for additional FOCUS programming (i.e. online tutorials)
Continue to hire an appropriate number of FOCUS leaders to accommodate twenty (20)
new students per class
Hire ten (10) FOCUS leaders to lead transfer groups
2008-2009
Assess professional staffing needs and take action as appropriate
Review and enhance the summer Step Ahead program, FOCUS class curriculum, fall and
spring NSO programming, and FOCUS Team training
Review and enhance programs to better meet the needs of new transfer students
Review and enhance programs to better meet the needs of non-traditional new students
Continue to review and implement alternative ways of conducting the fall NSO
programming; accommodate growing numbers of new students
Continue to explore online possibilities for additional FOCUS/Orientation programming
(i.e. online tutorials, blackboard, etc.)
Continue to hire an appropriate number of FOCUS leaders to accommodate twenty (20)
new students per class
Hire fourteen (14) FOCUS leaders to lead transfer groups
ED PLAN PAGE 22
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The Education Plan
2009-2013
ED PLAN PAGE 23
Continue on-going objectives
SPRING 2007
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The Education Plan
ANNEX SI
Date: 05/06
Title: Public Safety
Annex Manager:
Resource Person:
Mr. Sean Kennedy
1.0
DESCRIBE AND DEFINE THE TOPIC:
California Baptist University maintains a Public Safety Department in order to enhance the
safety and security of the University community. The Public Safety Department provides 24hour assistance with the protection of students, employees, and property, and assumes an
educational role in the teaching members of the University community to look out for one
another. Staffing of 19 includes: One (1) Director; One (1) Assistant Director; One (1) Senior
Public Safety Officer; six (6) full-time employees, fifteen (15) student worker officers, one (1)
data entry student worker, one part-time office assistant and one (1) full time officer at the San
Bernardino evening college site.
Activities conducted by the Public Safety Department include providing exceptional customer
service to the Campus community, Crime Prevention & Deterrence, service to the Campus
Community, Annual Safety & Security Report, Campus Security Act – 1990 compliance,
Disaster Preparedness Plan, Report Writing, Traffic Control, Citations and assistance, Vehicle
registrations, Vocational Training, service as Law Enforcement/RPD liaison, Burglar Alarms
liaison, and campus patrol (foot/electric cart/auto).
2.0
DESCRIBE CURRENT CONDITIONS AT CBU:
The University has taken a pro-active stance in crime prevention and deterrence, and campus
safety. The results are evident by the continuing campus crime rate, which is at an all time low
since 1986 (inception of campus crime statistics records). Crime statistics have leveled off and
are increasing slightly in some areas, such as auto theft. Continued community education may
have a significant impact in deterring crime. Crimes against persons remain near zero.
3.0
DESCRIBE NEEDS AND REQUIREMENTS AND INCLUDE A TIMETABLE:
Campus safety and security issues are expanding with increased student/vehicle population.
Although the crime rate remains low, opportunity type thefts have increased. The challenge is to
maintain campus safety and the low crime rate despite major continuing campus growth.
Additional F/T officers
4.0
DESCRIBE POSSIBLE SOLUTIONS WITH ADVANTAGES AND DISADVANTAGES:
Full Time Professional staffing increases is occurring to cope with potential safety problems.
Current levels of service and safety can be maintained at the current size of the community,
however, enhanced service and taking on new responsibilities require additional staff and
increased officer training (budgeted and approved). Student workers are vital to current safety
and security services. Community Safety telephones has been installed in front of key buildings
to encourage calls for escorts and for reporting concerns. Other safety devices in place or being
considered include the following:
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(continued)
(1)
The camera network is encompassing all other areas on Campus
(2)
Use of a patrol Guard 1 wand has enhanced the proactivity of the Public safety Office
(3)
Upgrades in the uniform appearance of all officers has taken place to enhance public recognition
and deterrence and has created a positive response from the campus community.
(4)
Most officers wear body armor
(5)
All F/T officers are trained in CPR / AED
(6)
All F/T officers are trained and certified to carry collapsible baton/handcuffs & pepper spray
(7)
A fleet of four (4) vehicles consists of: One gas powered golf cart with full solid enclosures; two
(2) Electric Golf carts; one Ford Taurus; and one (1) Ford Ranger to assist in patrolling off campus
locations that have been purchased. This includes patrolling the blue building since the counseling
center has moved.
(8)
The Welcome Pavilion is staffed predominantly 24-7.
(9)
All pedestrian walkways have additional lighting for after dark and have highly visible pedestrian
walkway signs.
(10) Delineators are in place at the Welcome pavilion roadway every night at dusk to bring all entering
and exiting vehicles closer to the booth for ID purposes.
(11) A Public safety cell phone is carried by all on duty officers in the field to assist with calling
emergency responders and receiving other work related calls.
(12) All officers have been trained in lock out procedures.
(13) A student worker is designated in the YC parking lot to assist with safety concerns when staff
faculty are in for their evening classes Mon – Fri 2000-2300
(14) A student worker is designated to perform citation / traffic detail from 7.45am -9.45 am and again
from 11am – 1pm Monday – Friday
(15) A student worker is designated to perform James Building patrol from 6pm-11pm Monday –
Friday
(16) A Neighborhood officer program was implemented to allow each officer a designated # of areas on
campus they are directly responsible for. This allows all areas / departments on Campus a weekly
check in with a DPS representative
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(17) Public safety took ownership of the Lost and Found program on campus and turned this around to
become very streamlined and efficient. This allows the campus community one clearing house for
the entire lost and found process.
Approval for the implementation and dissemination of the emergency management plan was given by
executive council..
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ANNEX SI
Date: 05/06
Title: Public Safety
Time-Phased Objectives
Attachment 1
2007-2008
Provide more effective training to all the Department Staff
Provide a new form of transport that will allow better visibility and create a positive
talking point on campus
To overhaul the data base system to cars system due to the growth in students and
staff/faculty
Add funds to the budget allowing more promotion within the department.
Have Officers take more ownership of the department
Add a F/T office assistant position
2008-2009
Increase the number of officers on duty throughout all shifts.
Provide refresher training courses in lockouts; first Aid CPR AED;baton
pepper spray; handcuff techniques & powers of arrest
Change from a five day a week 8 hour a day shift to a 4 day 10hour shift. This
is one way of retaining officers as a moral booster. More time can be spent with
their families and 1 day less of travel to work will save fuel cost.
Have all units in the DPS fleet of vehicles fitted with the new badge and to
Contain the 24-7 Public safety #
To increase student awareness of safety on both personal and property safety
2009-2013
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ANNEX SJ
Date: 05/06
Title: Activities & Recreational Sports
Annex Manager:
Resource Person:
Ms. Heather Hubbert
Mr. Chris Hofschroer
Mr. Joe Adcock
The Campus Activities Office coordinates social, recreational, cultural, and educational activities
for the campus community. In addition to maintaining school traditions, the department provides
students both on- and off-campus involvement opportunities. The Department also provides
students with the opportunity to be involved in non-competitive (i.e. skiing, Frisbee golf, and
adventure recreation) and competitive sports (i.e. flag-football, volleyball, basketball, and
softball).
The Campus Activities Office employs 2 full time directors, the Director of Campus Activities
and the Director of Recreational Sports, in addition to one graduate assistant and a campus
activities board consisting of eight students who are responsible for assisting with the planning
and implementation of events. A significant addition to the department is the game room, which
includes pool, foosball, ping-pong, air hockey, and bumper pool. With the continued growth of
the institution, which includes the addition of intercollegiate athletic teams, the Campus
Activities Department has experienced increasing difficulty in scheduling athletic play areas.
In addition to the need for additional recreational equipment to meet the needs of current
participants, the department has the need of a lighted playing field. Such a playing field will
allow greater flexibility in scheduling and offering event times that are more conducive to
student participation. Another need is for an indoor recreation area that allows time for such
intramural programs as volleyball and basketball.
An alternative to a lighted playing field would be to purchase four light towers. An advantage to
this alternative would be that the light towers could be moved to where they are needed.
Disadvantages would be the cost and the need of a secure location to store the light towers when
not in use. If costs and available space deter us from creating an alternative recreation area
(either a lighted field or the portable light towers), action will be continued towork with the
athletics department to create a schedule in which all can operate.
Campus Activities is currently functioning well, however, with continual institutional growth,
some adjustments will be necessary.
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ANNEX SJ
Date: 05/06
Title: Activities & Recreational Sports
Time Phased Objectives
Attachment 1
2007-2008
Continue to expand programs for commuter students (i.e.: commuter page on Inside
CBU, commuter club).
Establish monthly coffeehouse program to include student and local talent.
Obtain quotes for system to track gameroom and ticket sales.
Look for ways to partner with academic departments to increase educational
programming.
Evaluate staffing needs to keep up with student population growth and hire full time staff
member to run gameroom and focus on recreational sports program.
Continue to look for creative ways to partner with athletics for issues regarding space.
Continue ongoing evaluation of CAB events and create end of the year questionnaire to
gather input from traditional students.
2008-2009
Continue to define the monthly Coffeehouse program to be more reflective of student
interests.
Continue to expand commuter programs, including the monthly Commuter Sidewalk
Cafés.
Create a new campus-wide event that can become a university traditional event.
Continue ongoing evaluation of CAB events and Recreational Sports to increase quality
of programs offered.
Continue to increase the quality of the Recreational Sports program by increasing the
amount of sports offered.
Increase the quality of the officiating for the Recreational Sports program including
ongoing training.
2009-2013
ED PLAN PAGE 29
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The Education Plan
ANNEX SK
Date: 05/06
Title: Residence Life
Annex Manager:
Resource Person:
Mr. Daron Hubbert
Mr. Anthony Lammons
California Baptist University offers seven (7) campus housing styles; traditional men's and
women's residence halls, apartments for traditional students (single students) and suite-style.
These facilities are supervised and directed by full-time University staff members, who are
assisted by Graduate Assistants and/or a student staff of resident assistants (RA's).
Living on a University campus provides students with unique opportunities and challenges not
available in any other type of non-residential community. Therefore, California Baptist
University generally requires single students under 21 or students receiving institutional
scholarships to reside in campus housing or with a parent or legal guardian.
Residence hall rooms have a maximum occupancy of two (2) students; the maximum occupancy
for traditional-student one-bedroom apartments is three (3) students; the maximum occupancy
for traditional-student two-bedroom apartments is five (5) students. Professional staff members
include a Director of Residence Life and seven (7) Resident Directors. Student staff members
include seven (7) Graduate Assistants and seventy (70) Resident Assistants. There are
approximately 1500 students currently living on campus.
At the current growth rate of the University there is a need to provide additional housing and
staffing and/or modify current housing requirements. Please see Attachment 1 to this annex for
time-phased objectives.
Solutions are outlined within the objectives stated in Attachment 1 to this annex. Advantages of
implementing these solutions include the following. Increasing the residential population on
campus will assist in fostering a campus community atmosphere and add to the University
experience of students, enhancing the experience of a college education. A disadvantage is the
costs involved in pursuing these objectives.
The Residence Life Department concludes that if the University continues to grow at the current
rate, and is committed to a growing on-campus population, it is necessary to proceed with the
objectives outlined in Attachment 1.
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ANNEXSK
Date: 05/06
Title: Residence Life
Time Phased Objectives
Attachment 1
2007-2008
Assess and develop a plan to redesign common space within each Residence Hall to serve
as a community room/study area/computer lab
Inventory and monitor the use of all living area furniture
Establish a timetable for the removal of the built-in furniture of Smith Hall and replace
with modular furniture, matching the current offering and configuration of Simmons Hall
Seek future resources for the development of a community area for the Lancer Arms,
University Place, and The Cottages residential areas
Continue to evaluate the current CX/Jenzabar database housing module for continued use
Develop and RFP (Request for Proposal) for the purchase and installation of a webbased, consumer directed housing assignment software package (e.g. WebRoomz)
2008-2009
Implement a comprehensive staff training program for the Residence Directors
covering aeas such as emergency management, staff supervision, student
accountability, and programming.
Develop a plan for future living and Learning communities within our campus
housing. Working with the Engineering and Nursing departments to implement a
trail program ni 2008.
Continue to evaluate the current CX/Jenzabar database housing module for
continued use
Increase Residence Life staff/personnel to reduce the administrative burden of the
increased number of residents
Continue to seek future resources for the development of a community area for
the Lancer Arms, University Place, and The Cottages residential areas
2009-2013
ED PLAN PAGE 31
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ANNEX SL
Date: 05/06
Title: Disability Services
Annex Manager:
Mr. Jim Paulus
1.0 DESCRIBE AND DEFINE THE TOPIC:
Disability Services provides information on disability services and procedures to all accepted
students. Upon application of students seeking services, the office processes documentation to
assess for appropriate accommodations. After accommodations have been granted, all
appropriate staff and faculty are notified to implement the services. The office is available to all
staff and faculty for questions and concerns regarding ADA or other disability-related issues.
2.0 DESCRIBE THE CURRENT CONDITION AND NEEDS.
Disability Services is in the process of establishing set procedures for application for
accommodations, including criteria for supporting documentation. This process includes the
revision of application and other forms. The Office works independent of the areas that provide
direct service. Further training is needed in the area of documentation evaluation and the
accommodation process.
Please see attachment 1 to the Annex for time-phased objectives.
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ANNEX SL
Date: 05/06
Title: International and Disabled Student Services
Time Phased Objectives
Attachment 1
2007 – 2008
Complete further training in disability services
Continue to coordinate services with Academic Resource Center
Develop procedures for interpreter services
Suggest specific workshops for the ARC to sponsor that meet needs of students with
disabilities.
2008 – 2009
Continue training staff in disability services
Develop policies and procedures for disability services
Review and add to the Disability Services sections of the Catalog and Student Handbook.
2009-2013
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ANNEX T
Date: 05/06
Title: Degree Completion Program in Riverside
Annex Manager:
Resource Person:
1.0
Mrs. Gail Ronveaux
Mr. Kent Dacus
DESCRIBE AND DEFINE THE EDUCATION PLAN TOPIC:
The Admissions office aggressively recruits and admits students who desire to complete a
bachelor’s degree on the Riverside Campus in the evening.
2.0
DESCRIBE THE CONDITIONS AT CBU:
The Degree Completion Admissions Office consists of a Dean of Graduate Enrollment, a
Director of Admissions, two Admissions Counselors/Recruiters, an Administrative Secretary and
a part time Data Entry Technician. Additionally, several student workers work a total of twenty
hours per week.
Please see time-phased objectives in Attachment 1 to this annex.
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ANNEX T
Date: 05/06
Title: Degree Completion Program, Riverside
Time Phased Objectives
Attachment 1
2007-2008
Set and achieve individual goals for Admissions Counselors/Recruiters.
Work aggressively toward meeting and exceeding the fall 2007 enrollment goal of
400 FTEs (480 heads), with increases to 425 FTEs (510 heads) in spring and
summer, 2008.
Fall 2007, begin a Psychology major with 16 FTEs (20 heads)
Increase community awareness of the CJAD program by increased precinct visits
and on-going participation in police sponsored community outreach programs in
Los Angeles, Riverside, San Bernardino and Orange counties. Targeted marketing
to Ben Clark Training facility in Riverside County.
Increase CBU’s presence at local community colleges; build bridges on campuses
by meeting the decisions makers, counselors and professors. As opportunities
arise, participate with Community College Advisory Committees and specified
workshops. Increase transfer center visits, and offer individual and group
seminars to assist students in deciding which college best meets their needs.
Continue hosting Transfer Student Open Houses, in collaboration with the
Traditional Undergrad Admissions office. Continue offering monthly Information
Sessions.
Continue offering an annual Open House for Transfer Center Directors and
Counselors where they visit campus, meet faculty and staff, and learn more about
our programs.
Work with Marketing and Communication Department in developing a
comprehensive marketing plan specifically for DCP. Update publication and
advertising materials.
Work with Marketing and Communication Department to improve/update our
Web Pages so we maximize our effectiveness in recruiting. Desired website
would be easy to navigate, friendly to adult students, and would offer updated and
pertinent information. Search Engine Optimization would be fully implemented
to increase visibility and recruitment opportunities.
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Collaborate with Deans to identify and develop majors and concentrations, which
will meet entrepreneurial, local industry work forces, businesses and community
needs. Continue quarterly meetings to review enrollment goals, marketing and
recruiting efforts, publication materials, and updates to programs.
Work with the Dean of the College of Professional Studies (CoPS) to collaborate
on recruitment and enrollment efforts.
Provide opportunities for Admissions Counselors/Recruiters to enhance their
knowledge and skill sets through seminars and sales training.
Implement Document Imaging in Enrollment Services.
Research new and improved opportunities to touch prospective students,
especially electronic options (mass emails, chat rooms, blogs, etc).
Utilize CX and the ES Computer Specialist to maximize potential for recruiting.
Increase staff and provide training as needed to reach enrollment goals.
Work with Curriculum Committee and the Admission and Retention Committee
to propose changes regarding admission requirements for applicants with less than
24 transferable units.
2008-2009
Work aggressively toward meeting and exceeding enrollment goals, with gradual
and steady increases to reach CBU’s goal of “8080 by 2020”.
Continue to work with the Marketing and Communication Department to
improve/update Web Pages and marketing materials, and to develop a marketing
plan for DCP Riverside.
Research and implement new and improved electronic options designed to reach
prospective students.
Continue to provide opportunities for Admissions Counselors and support staff to
enhance their knowledge and skill sets through seminars and conferences.
Utilize CX and the ES Computer Specialist to maximize CBU’s potential for
recruiting.
Collaborate with the new Nursing Recruiter to positively affect enrollment in the
RN-BSN program.
Continue to work with the Dean of the College of Professional Studies to
collaborate on recruitment and enrollment efforts.
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Continue to increase community awareness of our Degree Completion program as
a whole, and of specific majors, by participating in events that offer opportunities
for exposure and public relations (including the Harvest Crusade).
Focus on continuing to develop communication and trust with Transfer Center
Directors and Counselors at local Community Colleges, especially RCC.
Continue looking for opportunities to speak in Guidance Classes at RCC and
other community colleges, where we share info about articulation agreements,
pre-requisites, Financial Aid, etc.
In collaboration with Undergraduate Admissions and the Marketing and
Communication Dept, consider “CBU Day” at RCC. Possibilities include onsite
radio broadcasting (KSGN?), Financial Aid booth, prizes, on-site transcript
evaluations and on-site admissions.
Continue the “Finish What You Started” campaign to increase enrollment by
contacting former DCP students who discontinued enrollment and to encourage
them to return.
Continue offering the annual Open House for Transfer Center Directors and
Counselors where they visit campus, meet faculty and staff, and learn more about
our programs.
Continue sending letters and emails to prospective students from Academic Deans
and look for additional opportunities to increase “touches”, including Financial
Aid information, campus events such as plays, concerts, athletic events, etc.
2009-2013
Gradual and steady enrollments to reach CBU’s enrollment goal of 8080
by 2020
Explore the possibility of a “Weekend College”.
Explore new approaches to reaching Community College populations, including
the possibility of developing a partnership (similar to “Passport to College“)
where public and private industry, city, state, county and federal government
agencies encourage their employees to attend a four year university.
Consider creation of a “Welcome Pavilion” which would provide a central,
convenient place for prospective students to receive information about CBU.
 A student ambassador would give a campus tour.
 An on-going video would be available highlighting CBU yesterday, today
and tomorrow.
 A simulated model of the future campus would be available to view
 The Welcome Pavilion at CBU would be start of the art building in its
architecture, blending with CBU's current campus. It would be equipped
with the latest in electronic teaching applications.
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An interior wall would list how CBU is faithful to the Christian values
and principles found in the Great Commission, Christ’s challenge to his
followers found in Matthew 28:19-20.
A second interior wall would list the academic achievements of
outstanding students and alumni.
A third interior wall would be designated for friends and donors of the
university.
Another wall would highlight CBU’s athletic accomplishments.
Make it PERSONAL! From start to finish, a student interested in
continuing their education, would realize their goals can be met through
encouragement, direction, counseling and support from staff.
The pavilion would be available for community events, elementary,
secondary and high school field trips.
By providing supportive, memorable, and ultimately successful
experiences, enrollment will grow. Parents, students and extended family
provide the financial support needed for a successful university.
Outstanding leadership at CBU will take the university to the next level
for generations to come.
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The Education Plan
ANNEX D3
Date: 02/06
Title: Enrollment Advising Office
Annex Manager:
Resource Person:
1.0
Ms. Shelly Rupard
Mr. Kent Dacus
DESCRIBE AND DEFINE THE TOPIC:
The Enrollment Advising Office serves traditional, degree completion and graduate students by
providing academic support such as academic scheduling, degree planning, processing of
academic forms, coordination of double majors, assistance with Web registration and utilization
of Degree Guides in the form of online, self-directed tools as well as by personal group and
individual contact.
2.0
DESCRIBE CURRENT CONDITIONS AT CBU:
The Enrollment Advising professional staff consists of a Director and five full-time Advisors
with the addition of a secretary and receptionist who provide clerical support. In addition to the
professional staff, the office employs student workers to assist with filing, telephoning and data
entry. The directive to the enrollment advising staff is to contribute to student retention by
efficiently enabling students to successfully complete their degrees in a timely manner. In doing
so the advising staff engages in cooperative efforts with Admissions, the Office of the Registrar,
Athletics, Deans and Department Chairs, Faculty Advisors, and Program Directors to ensure
appropriate course offerings, schedules, and degree information to students.
3.0
DESCRIBE NEEDS AND REQUIREMENTS AND INCLUDE A TIMETABLE:
Opportunities to more efficiently server students’ advising needs include further development of
online advising resources; enhancing degree planning tools currently available to students;
monitoring student feedback for common concerns regarding their CBU degree; continuing to
update procedures and utilize new technology to streamline registration process, meeting
increasing FTE numbers. See Attachment 1 for time-phased objectives
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ANNEX D3
Date: 02/06
Title: Enrollment Advising Office
Time Phased Objectives
Attachment 1
2007-2008
Modify and streamline new student registration procedures to support increased
FTE goals
Meet returning student FTE goals
Increase students’ ability to independently navigate degree planning and
completion
Complete transition of degree completion to web registration
Provide new and innovative online tools to more efficiently meet student
expectations
Increase student satisfaction with advising at CBU by working with faculty and
program advisors to provide a comprehensive advising structure
Redesign InsideCBU pages to accommodate changes in software
Continue professional development of staff to better meet student needs
Successfully transition students from dependent to self directed while maintaining
student satisfaction and retention
2008-2009
Increase efficiency of office by moving from individual phone registration
appointments to group phone conference appointments for non-local new students
Meet returning student FTE goals
Redesign InsideCBU pages to accommodate scheduled update in software
Modify and enhance online recourses according to student feedback.
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Design comprehensive registration procedure in cooperation with Director of
ACCESS to help smooth the transition of international students from the
ACCESS program to bridge and degree programs
Increase amount of online Advising tools including utilizing current technology to
better reach students (i.e. podcasts, online chats)
Institute creative group sessions to answer common student concerns and
inquiries
Systematically evaluate office procedures to ensure maximum efficiency
Restructure clerical and professional staff positions to meet need for Assistant
Director without increasing office staff
2009-2013
ED PLAN PAGE 41
Continue on-going objectives
SPRING 2007