The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Youth and Family Worker Employee Name Division/ Entity/Location Melbourne Central Division Organisational Unit/ Department Date Nov 2015 Crossroads Youth & Family Services - Reconnect THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY’S MISSION AND VALUES Mission Values The mission of The Salvation Army Australia Southern Territory is: The values of The Salvation Army Australia Southern Territory are: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Human dignity: respecting the sanctity of human life as being made in the image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another’s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory’s mission and values and comply with Official Minutes, policies and procedures. 533583292 Page 1 Position reports to Team leader Youth Support & Development, Crossroads Youth and Family Services Reportable Positions Position Purpose The Reconnect program, as identified by the Department of Social Services (formerly Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)) aims: “To improve the level of engagement of homeless young people or those at risk of homelessness with family, work, education, training and the community. This program aims to focus on the needs of young people to be safe, positively connected to family and significant others, to be engaged in meaningful work, education and training and to be included in the life of the community”. This position works as part of a team providing early intervention and assertive outreach to young people (aged 12 – 18years) and their families in the Local Government areas of Moreland and Hume. Some after hours work would be required. Qualifications A tertiary qualification in Social Work, Youth work or allied discipline and significant experience in family focussed case management. A Working with Children Check, a current Victorian driver’s licence and the successful completion of a Criminal Records check are all required for this role. Award (if applicable) Social, Community, Home Care & Disability Services Industry Award 2010 Classification Social & Community Services Employee Level 5 Pay Point determined on experience Resource Management Responsible management of welfare brokerage dollars. Total staff management (EFT) N/A Personal Competencies Required N/A Job Competencies Required Strategic Focus – develops and implements planning with young people and their families. Demonstrated ability to engage young people and their families and the ability to develop culturally sensitive plans. Knowledge of and good working relationships with other service providers Integrity, Openness and Honesty – ability to develop trust and rapport with young people and their families. Well developed oral and written communication and the ability to prepare timely, well written and accurate reports and case files. Representation of the program at both an agency and community level. Adaptability and Flexibility – ability to manage self to meet expectations of all stakeholders. Consultation & Collaboration – working with local communities and identifying community resources to ensure the best outcomes for young people and their families, negating potential barriers for young people entering into further education, training or 533583292 Page 2 employment. Energy and Enthusiasm – enjoys working with and displays a commitment to working with adolescents and their families. Initiative and Responsibility – able to initiate actions that achieve good outcomes for young people and contributes to wider service delivery planning. Listening – respectfully listens to the views of others, understands and responds appropriately. Problem solving – utilises practice wisdom informed by action research and reflective approaches in interventions.. Sensitivity – awareness and consideration of the different needs of others, including young people, families, members of different cultural groups and co-workers. Teamwork and cooperation – works effectively with individuals of diverse style, ability and motivation and accepts a high degree of accountability to co-workers, service users and management. Key Result Areas Service Delivery Key Activities 533583292 Offer appropriate outreach support to young people and their families within a case management framework. Develop individual case plans, case notes and exit plans. Establish regular meeting times with young people and/or their families depending on individual circumstances and level of intervention. Support young people and their families to access relevant support services. Develop independent living skills, access to community resources, referral to specialist services and advocacy. Explore and develop pathways to a range of education, vocation, training and recreational programs. Maintain good working knowledge of accommodation and support options for homeless young people. Manage brokerage funding to assist in meeting young people and their families needs when no other options are available. Standard Measures Consistent and active caseload of up to eight young people and /or their families. Evidence of flexible service provision aimed at meeting the young people and their families where they are most comfortable. Evidence of work guided by Good Practice Principles of the National Reconnect Program. Case files established within 48 hours of referral with a written case plan developed within five days of first interview with young person and /or their family. Case plans are reviewed on a monthly basis with young people and /or their families. Access strategies clearly articulated in case plans. Evidence of flexible service provision aimed at meeting with schools and training organisations to facilitate positive planning with and for young people and their families. Case plans reflect consideration of appropriate referral to income support, health, education / training, vocational, recreational and accommodation programs. Efficiently and accurately recorded use of financial Page 3 Key Result Areas Key Activities Standard Measures resources. Community &Program Development General Administration and Management 533583292 Establish effective working relationships and protocols with key agencies within the Cities of Moreland and Hume including school and education facilities. Actively participate in community networks and forums. Identify and explore opportunities to enhance the coordination of service delivery and respond to local needs. Ensure compliance with service agreement targets. Provide Crossroads and the funding body with relevant information about future program model and effectiveness. Actively participate in action research processes. Actively participate in the research and evaluation of the program. Attend staff, organisational and other meetings as required. Liaise effectively with other staff across The Salvation Army networks and other relevant organisations and services. Understand the range and scope of other Salvation Army programs. Participate in regular supervision with line manager. Maintain consistent and effective operational administrative and organisational procedures. Participate in regular team meetings, supervision and agreed training opportunities. Maintain data collection both within the Reconnect Strategies clearly articulated in annual work plan. Community networks and forums attended recorded as part of staff meetings and annual work plan. Opportunities discussed at team meetings and strategy plans developed to pursue these. Service agreement targets achieved. Program model and effectiveness discussed at annual planning day. Mechanisms put in place to plan, collate data and reflect on practices. Annual evaluation report comprehensively completed on time. Action research cycles documented and reported in Annual report. Maintain own professional knowledge and skills. Attendance at meetings recorded. Feedback provided to line manager in relation to issues arising from meetings attended. Recording of issues discussed and actions maintained from three weekly supervision meetings with line manager. Administrative and operational procedures in place in line with Crossroads policies and procedures. Recording systems in place in accordance with Crossroads procedural policies, privacy principles and funding body data requirements. Relevant data collection maintained according to Page 4 Key Result Areas Key Activities database and the Crossroads systems. Contribute to the preparation documentation and reports. Employee’s Signature: of service Standard Measures Crossroads policies, research and funding body requirements. Preparation of reports in accordance with funding and Crossroads timelines. Date: Print Name: Manager’s Signature: Date: Print Name: When applying for this position, please respond to the following: SELECTION CRITERIA: 1. Relevant Tertiary qualification. 2. Demonstrated experience in working with disadvantaged young people and their families. 3. Demonstrated experience of providing effective case management services to young people and their families. 4. Demonstrated experience of working in early intervention with young people, their families and school and other agency networks 5. Knowledge of the current issues faced by young people in relation to education, training or employment. 6. Demonstrated capacity to develop effective links with the local communities and community networks. 7. Knowledge of education programs and services and employment opportunities in service areas. 533583292 Page 5