AUSTRALIA EASTERN TERRITORY
OSITIONS REPORTING TO THIS POSITION
: SQLD L
: Lifehouse, Carole S
Social, Community, Home Care and Disability Services Industry Award 2010
Award Classification: Level 4
All employees are expected to demonstrate empathy towards the Army’s mission, which is: “The
Salvation Army, an international movement, is an evangelical branch of the universal Christian
Church. Its message is based on the Bible; its ministry motivated by love for God. The mission is both spiritual and practical, encompassing the preaching of the Gospel of Jesus Christ and the alleviation of human suffering and distress without discrimination”. Employees are required to ensure their performance and behaviour does not detract from the principles of the Army’s mission of:
to REACH an ever increasing number of people with the Gospel and lead them to faith.
to DEVELOP our people more towards spiritual maturity, community and involvement in service.
SERVE SUFFERING HUMANITY:
to INVEST a greater percentage of our lives, knowledge and resources with those in our country and our world.
726821432 Page 1 of 7
Under the oversight and support of the Community Mission Worker, this position seeks to facilitate the provision of intensive assistance to people who face multiple barriers to finding employment by assessing needs and concerns and providing a broad range of flexible assistance through individual case management and the development of an intervention plan. Participants will be linked with government services, a broad range of service providers and community organisations.
(COMPLETE KEY JOB REQUIREMENTS)
Ensure the understanding of, and compliance with The Salvation Army policies and
procedures (as amended from time to time) including those on Occupational Health,
Safety; Rehabilitation, EEO; Industrial Relations; Information Technology and
Oversee the implementation and direction of the Participate in Prosperity (PiP)
Program at Lifehouse and provide timely program progress reports to management
Ensure an effective team approach to program implementation and service delivery.
Ensuring that the delivery of the service provided meets the requirements of the
Memorandum of Agreement.
Provide peer support/supervision to other case workers to ensure they are handling each case correctly.
Negotiate combinations of therapeutic interventions, educative and practical services
with service users and link them with services and resources within their community.
Ensure individual intervention plans for service users, including those with more
complex support needs are developed, planned and implemented and evaluated within
organisational requirements and funding guidelines.
Attend case management meetings with clients, other professionals and stakeholders
Organise, Prepare and Facilitate group sessions, activities and workshops for participants
Develop and enhance networks in the community to ensure that service users are effectively referred to appropriate support
Make appropriate placements of participants into employment, work experience, education, training and other relevant placements.
726821432 Page 2 of 7
Maintain confidential, relevant participant files in accordance with Salvation Army and DEEDI guidelines
Maintain up-to-date participant data on SAMIS
Provide reports and participant information to DEEDI in a timely manner
Promote, develop, and maintain productive, amicable working relationships with diverse individuals and groups, including peers and supervisors.
Ensure compliance with The Salvation Army guidelines regarding intake, case management and outreach practices.
Mission Focus (Demonstrating understanding of and commitment to the mission and values of the Salvation Army.)
Actively employs the principles underlying the organisational values in their dealings with others within/outside the Salvation Army; encourages others in their team to balance the requirements of the mission/values with their own individual values/agenda.
Continuous Improvement / Quality (Strives to deliver work of a high standard and seeks to enhance quality.)
Systematically monitors own and others’ performance, strives for quality through continuous review and improvement of systems and work practices.
Flexibility (Adjusting approach and thinking in order to work effectively with a variety of situations and people.
Demonstrates flexibility in thinking and adapts to and manages the increasing rate of change.
Integrity (Behaving according to ethical principles and values, engendering trust, respect and loyalty from others.)
Is astute in demonstrating high levels of openness, even in difficult situations, inspires trust and respect; avoids conflicts of interest.
Initiative (Seeks responsibility beyond the job requirements; identifying opportunities, anticipating problems and taking action.)
726821432 Page 3 of 7
Proactively identifies opportunities and issues and takes decisive action; initiates activities and accepts responsibilities beyond the specific job description.
Listening Skills (Taking time to listen carefully to information, clarifying content and communicating understanding.)
In difficult or conflict situations, reflects back the understanding of the message through paraphrasing and summarising.
Problem Solving (Defining problems, pinpointing key issues and developing workable situations.)
Defines and solves complex and ambiguous problems relating to work area and associated areas.
Responsibility / Accountability (Accepting responsibility and ownership for decisions and actions despite difficulties.)
Shows total commitment to work despite difficulties; encourages others to take ownership of their own part in solving issues which go beyond their immediate role.
Team Work / Team Building (Actively promoting harmony within the team and working to achieve shared goals by sharing information and passing on expert knowledge.)
Exercises tact, tolerance and humour in team interactions to promote harmony.
Accomplishes shared goals by accepting joint responsibility. Contributes expert knowledge to others.
(Strives to achieve goals or results with enthusiasm and determination).
Actively seeks new challenges and responsibilities; remains focused and committed to goals despite setbacks, adversity and/or distractions.
(Management resources and interrelationships to achieve successful implementation of change processes and strategies).
Takes responsibility and ownership for change processes and strategies, in more than one area of change. Manages people through stages of change.
(Defusing and resolving conflict in a range of situations).
726821432 Page 4 of 7
Employs tact, diplomacy and mutual respect to identify key issues and mutually develop strategies to address them.
(Adopting a style of decision-making that allows for input of others, considering the impact of decisions and keeping others informed.
For major decisions, seeks input from all relevant internal/external stakeholders to ensure all aspects of the decision are thoroughly considered. Considers the impact of decisions on all affected areas.
(Delegating tasks or responsibilities providing adequate instruction and resources and managing the progress.
Delegates responsibility and accountability for major work and decision making, based on clear criteria of staff competency and interest.
(Placing importance on developing others and using a range of strategies to enhance people's performance).
Actively coaches direct reports in how to get the most learning from an assignment and encourages people to invest time in relevant training.
(Communicating trust and confidence in others, spurring them to exercise initiative and take responsibility).
For more complex tasks, outlines expected results; responsibility and accountability; sanctions independent, autonomous action within specific boundaries.
(Using appropriate interpersonal styles and methods to inspire and guide individuals or groups towards goal achievement.
Determines and directs agendas for others. Leads by collaboration and facilitating own large groups and areas of responsibility. Demonstrates awareness of how to use other leadership styles.
(Setting clear goals; assigning responsibilities; measuring performance and managing feedback to achieve quality and timely results).
Provides clear feedback on performance on a formal and informal basis; empowers staff to take corrective action; develops an environment that creates positive behaviour change, rewards and acknowledges success.
(Creating a vision or direction for the team which is both compelling and challenging and inspiring others to work towards it).
Articulates a clear strategic vision, generates enthusiasm in others and implements strategy to gain the support of people in the department or organisation.
726821432 Page 5 of 7
(Building rapport, developing and maintaining productive working relationships with others that are recognised by both parties as mutually beneficial).
Develops strong ties at higher level by initiating contact, pulling others at ease building rapport, understanding needs and communicating ideas effectively.
Although every effort has been made to provide a safe work environment, the incumbent of this position could be exposed to work pressures and occupational hazards such as the following:
Occupational Overuse Syndrome
Trips and Falls
A commitment to the Christian faith and mission of The Salvation Army. An ability to
offer pastoral assistance, to pray and to explain the Christian Gospel.
Demonstrated knowledge and understanding of issues confronting long term unemployed with multiple barriers
A demonstrated commitment to the Vision and Values of The Salvation Army Forest Lake.
Demonstrated ability to co-ordinate, implement and monitor effective case plans
Demonstrated ability to lead and work within a team
Well developed and effective communication skills (listening, verbal and written)
Demonstrated interpersonal negotiation and problem solving skills
Ability to work under pressure in a personally challenging environment
Highly developed organisational skills and ability to meet deadlines
Proficient in an apple and PC computer environment.
Tertiary qualifications and or relevant experience in welfare/social work or a related discipline
Current drivers license
Blue Card for Working with Children
726821432 Page 6 of 7
refer attached authorisation schedule
To be advised
Managers Name: Manager’s Signature
Employee’s Name Employee’s Signature
(In signing and reading this position description, I understand and acknowledge its contents)
Date Position Description last reviewed:
(3 September 2010)
726821432 Page 7 of 7