Muhammad Sajid
Profile:
Nationality:
PROVINCE:
ADDRESS:
CNIC #:
PASSPORT#
Mobile:
Male 30, Single
Pakistani
PUNJAB
House no 12 Block K DERA GHAZI KHAN
3210286161699
CB5571691
03216789715
+923006788076
sajidit@hotmail.com
muhammadsajid1984
email:
Skype ID:
CAREERS
To join a vibrant organization that will enhance my personal
Productivity and take me to the frontiers of practicality and professionalism
Experience: 3 years & 2 months
Customer Service Operation Manager 15th Aug 2011 to 02-09-2013
At United Bank Limited
Location: Pakistan, DERA GHAZI KHAN
Company Industry: Banking
Job Role: Retail Banking & Customer Service
• To sell the consumer products(credit cards, Master cards,UBL drive, Personal loan, through Cross selling
to existing and walk in customers and also Assist Branch In-charge in achievement of business targets of
the branch.
• Manage branch banking operations, supervise workflow of Operations Officer (Account, Client Services &
Cash) and ensure proper functioning of all systems & facilities.
• Oversee Cash Payment & Receipts, Cash Sorting and overall Cash Management.
• Supervise Account Opening, relevant documentation, Credit Disbursement related activities and Customer
Account Activity.
• Proper timeliness in processing of transactions and zero customer complaints.
• Proper compliance of operational processes in the areas of customer accounts, cash management,
documentation, internal control and reporting as SBP regulations.
• Build capacity of branch operations staff for improving performance & impart trainings.
RETAIL BANKING OFFICER (CSR) 12th July 2010 - August 2011
At United Bank Limited
Location: Pakistan, Pathar Bazar Branch DERA GHAZI KHAN
Company Industry: Banking
Job Role: Retail Banking &Customer Service
.-Assist customers with routine account-related requests such as: funds transfers, automatic
funds transfers (AFTs), stop payments, inquiries about bank deposit products and service
charges, inquiries about ATM and debit card usage and limits, inquiries about checking and
savings accounts transactions, inquiries about funds availability, and check verification requests
by third parties
.- Cross-sell bank products and services based on customer needs in accordance with the banks’
program standards.
- Verify information on ATM/debit card applications to the information in customer database. Send
exceptions to personal banking counselors for corrections.
-Input, maintain and/ or delete ATM and debit cards within system.
-Contact customers to notify them that check orders and/or debit cards are ready to pick up at the
bank.
-Distribute to customers and properly log all “hold statements” and check orders held by the bank.
-Open, set timers and close the safe deposit vault utilizing dual control.
-.Contact customers to obtain necessary signatures on items with missing or irregular signatures.
Distribution Officer (3Years)
At MBL Pharma
Location: Pakistan, DERA GHAZI KHAN
Company Industry: Pharmaceuticals
Job Role: Customer Distribution & whole selling
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monitoring the quality, quantity, cost and efficiency of the movement and storage of
goods;
coordinating and controlling the order cycle and associated information systems
analyzing data to monitor performance and plan improvements and demand
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allocating and managing staff resources according to changing needs
liaising and negotiating with customers and suppliers;
Developing business by gaining new contracts, analyzing logistical problems and
producing new solutions.
Health and safety procedures;
Implementing managing staff training issues
Motivating other members of the team
Project management
Setting objectives
Working on new supply strategies
Planning vehicle routes
EDUCATION
Master of Business Administration Information Technology (MBA-IT)
At BAHAUDIN ZAKARIYA UNIVERSITY MULTAN Pakistan
Session &Completion Date: (2006-2009) July 2009
Bachelor of Arts / B.A
At BAHAUDIN ZAKARIYA UNIVERSITY MULTAN Pakistan
Session Completion Date: (2003-2006) March 2006
IT&MANAGEMENT SKILLS
 DATA BASE MANAGEMENT SYSTEM
 MANAGEMENT,
MARKETING
MANAGEMENT,
HUMAN
RESOURCE
MANAGEMENT, STRATEGIC MANAGEMENT, TOTAL QUALITY MANAGEMENT.
Soft Skills
• Self-Motivation
• Good Presentation and Communication Skills
• Good span of control
• Capable to handle multiple tasks
• To learn new ideas quickly eager to under take challenging tasks
• Reliable and details oriented person having good analytical and time management skills
RESEARCH REPORT
Report on benchmarking of dg cement vs. lucky cement
Report on comparative study of pharmaceutical company (Lilly vs. Getz Pharma)
Report on system analysis and design of jamshaid saeed hospital dgk.
Report on SWOT analysis of saghir&sons whole sale chemist.
FINAL PROJECT
HOSPITAL RECORD SYSTEM
Visual Basic 6 (GPA:4.0/5.0)
SQL Server
Crystal reporting8
REFERENCES
Available on Request