Division: Business, Hospitality, Engineering and Technology
Subject Code: HM
Course #: 269
Course Title: Hospitality Industry Computer
HARRISBURG AREA COMMUNITY COLLEGE
FORM 335
Course Form 335 must be updated at least every five years per AP 765 to include, at
a minimum, the following elements. [§335.2]
1.
Digital Description:
Credit hours: 3
Lecture hours: 3
Lab hours: 0
BL: [__]⅓[__]½ [__]⅔[___] Other (Indicate fraction or percent)
2.
Catalog Description: The information processing needs of hospitality and
tourism operations. The hardware, specialized software, and generic applications
employed in hospitality management are discussed.
3.
Prerequisites: CIS 105
Minimum Grade Required
C
Corequisites:
Other:
4.
Learning Outcomes
[These outcomes are necessary to enable students to attain the essential
knowledge and skills embodied in the program’s educational objectives.]
Upon successful completion of the course the student will be able to:
1.
2.
3.
4.
5.
Identify front-of-the-house and back-of-the house managerial
responsibilities for lodging, food service operations and travel operations.
Define the three phases of the hotel guest cycle, the food service guest
cycle and of the travel clients cycle and describe activities within each
phase
Identify and describe features of the three major components necessary for
a complete computer system--input/output units, a central processing unit,
and external storage devices.
Distinguish systems software from applications software and identify
basic concerns that users generally have in operating any type of
applications software.
Describe the basic functions performed by generic applications software,
such as word processing, electronic spreadsheet analysis, and database
management packages.
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Division: Business, Hospitality, Engineering and Technology
Subject Code: HM
Course #: 269
Course Title: Hospitality Industry Computer
6.
8.
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5.
1.
Identify the hardware and describe the software necessary for
telecommunications.
7.
Explain the elements in the process of selecting and implementing
a computer system at a hospitality and travel/tourism operations.
Identify and describe the functions performed by front office modules
such as an in-house reservations module, rooms management module,
guest accounting module, and general management module.
Identify and explain the function of files maintained by the modules of
back office package, including accounts receivable, accounts payable,
payroll, and financial reporting.
Identify and explain the function of common property management system
interfaces which include point-of-sale systems, call accounting systems,
electronic locking systems, and guest-operated devices.
Explain the functions performed by service applications hardware, such as
precheck terminals, cashier terminals, display screens, various printing
devices, and a printer controller.
Describe common hardware configurations of ECR/POS systems used by
hospitality operations.
Identify and describe the function of major files maintained by ECR/POS
system software.
Identify and explain the function of files maintained by management
applications, such as recipe management, precosting and postcosting, sales
analysis, and back office accounting application.
Apply the Uniform System of Accounts for the Hospitality Industry using
electronic spreadsheet.
Apply Airline Reporting Corporation (ARC) Account system using
electronic spreadsheet.
Compile guest, client history list using database application software.
Perform mail merger to guest, client (GNR, CNR) with word processors
for marketing and sales purpose.
Planned Sequence of Learning Activities
[These must be designed to help students achieve the learning outcomes.]
Automation in the lodging industry
structure of lodging operations
history of hotel automation
computer based property management systems
Automation and food service operations
the food service guest cycle
history of food service automation
computer based restaurant management systems
Automation in the travel industry
the structure of the travel industry
history of automation in the travel industry
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Division: Business, Hospitality, Engineering and Technology
Subject Code: HM
Course #: 269
Course Title: Hospitality Industry Computer
U.S. and international travel automation types
PMS back office applications
PMS interfaces
2.
Generic back-office applications using word processor, spreadsheet
database software, and travel office module will be utilized.
3.
Internet applications and the Hospitality Industry
Week
1
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Topic
Automation in the Hospitality Industry
Essentials of Computer Systems
Generic Applications Software *
Computer-Based Reservation systems
Rooms Management and Guest Accounting applications
Property Management System Interfaces*
F&B Applications-Service*
F&B Management Applications*
Hotel Sales and Food Service Catering Applications*
Accounting Applications*
Selecting and Implementing Computer Systems
Managing Information Systems
Sales and Marketing Mail Merge and Database *
Sales and Marketing Mail Merge and Database *
Sales and Marketing Mail Merge and Database Applications*
* Theory and Various Computer Applications
6.
Assessment of Student Learning
[Methods of assessment should be appropriate for Learning Outcomes listed
above.]
7.
List of Texts, References, Selected Library Resources or other Learning
Materials (code each item based on instructional use): C-Lecture/Laboratory,
A-Lecture, B-Laboratory, LC-Lecture/Clinical, CLN-Clinical, I-Online,
BL-Blended, V-Videocourse, D-Independent Study, P-Private Lessons,
E-Internship, F-Cooperative Work-Study, FE-Field Experience. [These resources
must be easily accessible to students.]
Managing Technology in the Hospitality Industry, Fifth Edition, By Michael
Kasavana and John Cahill ISBN: 0-86612-251-6
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Division: Business, Hospitality, Engineering and Technology
Subject Code: HM
Course #: 269
Course Title: Hospitality Industry Computer
8.
Prepared by Faculty Member: Getachew Kassahun
Date: 12/9/08
9.
Approved by Department Chairperson: Getachew Kassahun
Date: 12/9/08
10.
Approved by Academic Division Dean: William Thompson
Date: 12/11/08
This course meets all reimbursement requirements of Chapter 335,
subchapters A / B.
This course was developed, approved, and offered in accordance with the
policies, standards, guidelines, and practices established by the College. It is
consistent with the college mission.
If the course described here is a transfer course, it is comparable to similar
courses generally accepted for transfer to accredited four-year colleges and
universities.
11.
Curriculum Coordinator: Catherine A. Lencioni
Date: 12/22/08
12.
VP, Academic Affairs and Enrollment Management: R. Young Date: 12/22/08
13.
Original Date of course approval by the college: Spring 1995
14.
Date(s) of subsequent reviews [Indicate change: Learning Outcomes; textbook(s)]:
Fall 2001
12/08
12/1/04
Review and updated: 10/26/07; 1/11/08
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