Minutes of Danebridge PPG Meeting
Date:
Venue:
20 November 2014
Kingsmead Surgery Meeting Room
ITEMS OF BUSINESS
Attendance
Present: Les James, Joe Sullivan, Colin Stayley, Beth Hanson, Philip Greasby (until 6.10),
Gwenno Shalders, Sandra Tipper, Sue McKenzie and Monica Foster
Guest – Gill Osmant
Apologies: Lee Brown, Stan Mendham, Les Moore
Absent: Christine Pickthall.
1
Introduction
Sue welcomed people to the meeting. She invited Gill Osmant to introduce herself and to
give her presentation
2
Role and Purpose of the Carers’ Association
Gill gave a very interesting and informative talk on the Cheshire and Warrington Carers
Centre and her role as Carer Link Development Worker within Cheshire East and Vale
Royal. She outlined the many and varied ways in which the organization could provide
support to the carers within the area and she provided a number of publications to support
this information. Copies of these will be held in the practice. Gill highlighted the need to
increase the number of carers registered with her group and asked if there was any help
that the PPG could give. We will consider this as one of our projects for 2015.
3
Minutes and Action Points
The minutes were approved. Sue reviewed the Action Log
.44/14 The PPG cheque has been re-issued to the correct nominees
53/14
The EMIS Reference number is missing from some items in the repeat
prescriptions system – a work-round is needed
60/14
The practice web-site now contains information and links on self care
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61/13
It was decided to postpone any action on the ‘Friends and Family’ initiative to
Q1’15 (see alter in minutes)
Planning of the ‘Open Hour’ in January
Lee had circulated some documents pre-supplied by Sue, containing a draft of a potential
presentation that could be given at the ‘Open hour’ session and a draft of a letter to be
sent to those who had previously expressed an interest in the PPG/PRG via a variety of
means. Sue also shared a draft of a poster that could be used to publicise the event.
All documents were thought to be relevant and useful and the following suggestions were
made:
Use the general practice e-mail address rather than Philip’s specific one
Change the timing to ‘early 2015’ rather than January
4
It was agreed to discuss this further at the January meeting once any responses had been
received re timing.
The practice members of the PPG agreed to review the practice data to be included in the
presentation.
ACTION: Philip/Beth/Joe
Sue agreed to send out the letters, with appropriate changes
(post meeting note – this was done early December)
5
ACTION:Sue
NAPP Update
Lee had circulated the latest Newsletter – no specific items were highlighted for further
action.
6
Practice Update
i.
The‘Friends and Family’ Test will start on 1 December. All patients will have the
opportunity to complete a questionnaire. This is a permanent process and is based
around 2 questions: one set by the government and one set by the practice. The
latter had been decided as “What one improvement can we make?”. Information
from Central had been late arriving and so the practice had ‘gone it alone’. Data
from the responses received needs to be submitted quarterly.
Sue asked what role PPG could play. Philip said the practice may need support in
helping patients understand the purpose of the Test and getting them used to
completing the form. It would be valuable to have PPG members available in early
2015 and onwards to distribute the questionnaires.
It was agreed that this would form an on-going project for 2015, with PPG members
attending surgeries at pre-arranged sessions. \arrangement to be further discussed
at our January meeting.
ACTION: PPG
ii. At the time of the meeting Philip had recently received notification from the CQC that
the practice had been re-graded as a 2 (on a scale of 1 to 6, with 6 being the best).
The grounds for this, and the opportunity to challenge the decision were not clear,
though were thought to relate to responses received for a national survey, to which
the practice had had no input, but which had highlighted 4 areas seen as ‘high risk’.
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The consequence is that the CQC inspectors are now likely to re-visit the practice
during Q1 ’15. This is probably going to be a team of inspectors for an inspection of
several days duration. PPG members will need to be involved in this inspection at
some point, as previously and the potential inspection will need to be a standing
agenda item for the foreseeable future
ACTION: Lee
7
Patient Feedback
Due to time constraints this item was not covered
8
Treasurer’s Report
Due to time constraints this item was not covered, other than to report that the cheque
representing the PPG funds had been resolved. Philip observed that the practice was owed
money after paying Stan’s expenses for attending the NAPP Workshop in June.
.
9
Next Meeting/AOB
Next meeting: 15 January at 5pm at Kingsmead Surgery Meeting Room.
Other agenda items are:
Trends in Complaints.
Discussions on Open Hour
Friends and Families arrangements
Attendance of Katy Brownbill – Public Engagement and Communications Manager
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