Johnson Memorial Hospital
Volunteer Services Department
201 Chestnut Hill Road
Stafford Springs, CT 06076
860-684-8216
patricia.lake@jmmc.com
SUMMARY OF VOLUNTEER ROLES
The following list gives a brief description of most of the volunteer roles
Patient Contact Roles
Cardiac Rehabilitation Volunteer
Department:
Cardiac Rehabilitation – Enfield, weekday
hours
Summary:
Assist staff with set-up of program
equipment, support patients during
exercise, run errands and provide clerical
support.
Skills:
Physically able to participate in exercise
sessions and desire to interact with
patients to help their motivation.
Diagnostic Imaging Volunteer (JMH and Enfield)
Department:
Diagnostic Imaging
Summary:
Assist staff with various duties to help
departmental operation. Assist in filing,
retrieving files, making copies. Also,
transporting patients as needed.
Skills:
Mature and reliable, good rapport with
patients.
Emergency Department Volunteer
Department:
Emergency Department
Summary:
Assist staff to help patients receive
prompt, courteous, and suitable care;
maintain examining rooms and
equipment, transporting patients,
specimens and requisitions within the
hospital. Rounding on patients to help
with non-clinical needs.
Skills:
Ability to relate well to patients and
families. Must be mature, responsible,
maintain a professional attitude, react
calmly in stressful situations, and walk a
great deal.
Medical/Surgical Volunteer
Department:
Nursing Units on Second and Third Floors
Summary:
Assist nursing staff, including answering
call bells, passing meal trays and running
errands.
Skills:
Friendly, outgoing individual. Able to
relate compassionately to patients.
Nutrition Aide Volunteer
Department:
Nutrition Services, mainly mornings,
8:30—10:30 weekdays and weekends
Summary:
Work with Nutrition Aides and patients to
complete menu selections based upon
diet restrictions.
Skill:
Willing to learn basic diets, dietary
restrictions, and be sensitive to the needs
of patient.
Obstetrics Volunteer
Department:
Obstetrics, late afternoons—evenings and
weekends
Summary:
Assist with clerical duties of unit, bring
specimens to the lab, and assist nurses as
able.
Skills:
Mature, dependable, have interest in
office/secretarial procedures or in
Obstetrics.
Pastoral Visitor
Department:
Pastoral Care
Summary:
General visiting with new patients to
inform them of Pastoral Care program at
JMH.
Skills:
Active member of a local church or
synagogue is helpful. Prefer some
pastoral training or background in
hospital visitation.
Physical Medicine Volunteer
Department:
Physical Medicine Department – JMH or
Enfield Facility
Summary:
Keep area clean, transport patients, assist
with some treatments and answer the
telephone.
Skills:
Pleasant and compassionate manner with
patients.
1
Same Day Services Volunteer—JMH and Enfield
Department:
Same Day Services, weekday hours
Summary:
Greet patients, run errands, prepare
patient admission packets.
Skills:
Pleasant and compassionate manner with
patients.
Cancer Center Volunteer Roles(3)--Enfield
Department:
Cancer Center and Infusion
Summary:
Energy therapy, Patient
Resource/Support and Clerical roles are
available in the Cancer Center
Skills:
Energy therapy volunteers must have
documented Reiki training.
Support/Clerical roles required pleasant
compassionate manner with patients.
Non-Patient Contact Roles
Accounts Payable Volunteer
Department:
Accounting, weekday hours
Summary:
Assisting Accounts Payable staff.
Skills:
File paid invoices in alphabetical order in
filing cabinets. Able to work with minimal
supervision.
Central Stores/Materials Management Volunteer
Department:
Materials Management, weekdays
Summary:
Assist with stocking and stock deliveries.
Skills:
Organized and able to walk a great deal.
Some lifting.
Development and Community Relations Volunteer
Department:
Development/Community Relations,
weekday hours
Summary:
Provide clerical support to
Development/Community Relations staff.
Skills:
Must have good phone manner, ability to
use photocopier and familiarity with
keyboard to do data entry.
Emergency Department Patient Call-Back Volunteer
Department:
Emergency Department
Summary:
Make phone calls to recent Emergency
patients to assess patient satisfaction
Skills:
Excellent customer service skills required.
Mature, compassionate demeanor.
Filing/Scanning Volunteer
Department:
Health Information Services
Summary:
Assist with general office duties such as
scanning and some data entry.
Skills:
Knowledge of office procedures and
willingness to learn scanner operation.
Able to work with minimal supervision.
Gift Shop Volunteer
Department:
Gift Shop/Auxiliary
Summary:
Sell merchandise, keep shelves neat and
clean, open and close shop, use cash
register and account for all sales.
Skills:
Good aptitude for figures and selling, able
to deal with the public. Knowledge of
cash register helpful. Friendly, outgoing
individual.
Laboratory Volunteer
Department:
Laboratory/Pathology
Summary:
Assist Laboratory/Pathology personnel
with clerical duties and stocking.
Skills:
Able to perform a variety of clerical tasks
including filing, typing, stocking and
photocopying. Fridays are best.
Medical Library Volunteer
Department:
Medical Library
Summary:
Catalog incoming material, file, look-up
information as needed, stamp and log
books and journals, stamp mail, and keep
library in order.
Skills:
Basic clerical skills.
Pharmacy Clerk Volunteer
Department:
Pharmacy
Summary:
Help Pharmacy staff with distribution
activities.
Skills:
Ability to walk a great deal. Polite
telephone manner, clear diction,
conscientious.
2