Information Needed to Port Your Number
Most service providers require 2 pieces of information to port your number:
1. Account number: On your bill, or if prepaid, this is usually your phone number
2. Password or PIN: This is usually not your password for logging into your account online. You may
need to call your old service provider for it.
Some service providers require something other than Account Number and PIN to port over your
existing phone number. Below is the information we have gathered from other carriers to help you
determine what information you need to port your number.
AT&T
Account Number: Usually 9-12 digits
PIN: Customer Generated (If no PIN enter "0000")
Port Center: 888-898-7685
Boost Mobile:
Account Number: Phone Number
Porting Department: 855-213-8639
Consumer Cellular
Account Number: 9 digits long
PIN: NO pin enter "0000"
Port Center: 888-750-5519
Claro PR
PIN: You must contact Claro for your PIN.
Port Center: 787-751-5151
Flash Wireless
Port Center : 888-226-2141
Go Smart
Account Number: 1+Phone Number (Ex: 1-xxx-xxx-xxxx)
Google Voice
Account Number: Phone Number
PIN: PIN you use to access voicemail
You must also unlock your number.
https://support.google.com/voice/answer/1316844
H2O Wireless
Account Number: SIM card number
The PIN: Last 4 of the SIM card number
Port Center: 800-939-1261
Lightyear Wireless
Account Number: 7 digits
PIN: (enter "0000")
Customer Service: 800-393-7300
Metro PCS
PIN: 8 digit date of birth (10042012)
Account Number: 9 digits
Port Center: 800-518-7519
Net 10
Account Number: IMEI or MEID. If the device was BYOP it's the last 15 digits of the SIM card number.
Password: 0000
Customer Service: 877-836-2368
Open Mobile
Account Number: Phone Number
PIN: Last 4 digits of your Drivers License number or last 8 of SIM
Customer Service: 787-530-0000 Option 3
Page Plus
Account Number: Phone Number
PIN: Last 4 of Phone Number
Customer Service: 800-550-2436
Red Pocket Wireless
Account Number: Phone Number
PIN: 4 digits
Simple Mobile
Account Number: Phone Number
PIN: Last 8 of SIM
Customer Service: 877-878-7908
Solavei
866-765-2834
Puerto Rico: 855-217-9330
Sprint
Account Number: 9 Digits all numbers
PIN: 4-6 Numbers
English: 877-503-3269
Spanish: 877-888-5344
Straight Talk
Account Number: IMEI or MEID. If the device was BYOP it's the last 15 digits of the SIM card number.
PIN: 0000
Port Center: 800-346-6895
Telcel
Account Number: IMEI or MEID. If the device was BYOP it's the last 15 digits of the SIM card number.
PIN: 0000
Port Center: 800-220-9518
Tracfone
Account Number: IMEI or MEID. If the device was BYOP it's the last 15 digits of the SIM card number.
PIN: 0000
T-Mobile
Account Number: 11 digits
Account Number Prepay: 1+10 digit phone number
Customer Service: 505-998-3793
Contract Porting: 877-789-3106
Prepaid Porting: 1-877-789-2106
Puerto Rico: 1-877-575-6651
US Cellular
Port Department: 888-944-9400
Validate ZIP Code and Entire Address
Verizon Wireless
Account Number: EXACTLY ten digits. If you have a 9 digit number, add a zero to the beginning.
If the number has -00001 at the end, make sure to remove the "-" and everything after it.
PIN: Either 5 digits (alphanumeric) or the last four of your social security number
Customer service: 800-922-0204
Porting Department: 888-844-7095
Verizon (Landline)
Porting Department: (800) 483-4000
If you have an account combined with your Verizon mobile phone, it is not the account number on your
bill. Call the Verizon port department.
Virgin Wireless
Account Number: 9 digits
PIN: 6 digits
Port Center: 855-326-7983
Porting out
If you wish to cancel your service and use another provider, you should initiate the request to port with
your new phone provider. The new phone provider will need the following information:

The 10 digit phone number (this is your account number)

The billing zip code assigned to your account

When submitting your port request with your new provider, the address they submit must have
this zip code.

We do not require a PIN number. If your new provider requests one, you can give them your zip
code.
You must NOT cancel your account until the port out is complete. If your account is suspended, your
number is still eligible to port out. You may port out as late as 30 days past your last day of paid service.
Once your port out is complete, your account will be permanently closed within 2-4 business days.