ROBINSON MARTINEZ
32-15 34th Street Apt 4B | Astoria, NY 11106
(347) 766-9307 | robinsonmartinez23@gmail.com | www.linkedin/in/robinsonmartinez | www.robinsonmartinez.com
PROFILE: IT TECHNICAL SUPPORT ENGINEER
Unique IT professional who combines broad technical knowledge with a sharp business focus shaped by years in
customer service to identify areas for improving operations, minimizing costs, and maximizing resources through
the implementation and optimization of technology and technical resources.
Accomplished professional with a rare combination of excellent analytical, technical, and management skills used to methodically solve
problems and enhance overall business/technical operations. Excel in identifying, analyzing, and interpreting technical systems against
business metrics, requirements, and needs. Proven record of creating efficient processes with a focus on evaluating new technologies to
determine potential benefits and identifying ways of enhancing existing infrastructure.
Outgoing engineer with advanced communication skills who works well across departmental lines to manage change and drive
project success. Works well autonomously or within a team environment, focusing on adaptability and hard work to consistently exceed
expectations.
SKILLS & CAPABILITIES
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Manage the IT and BU relationship, ensuring requirements are understood and agreed service levels are maintained.
Identify process improvements through changes in practice, standardization, and IT automation.
Partner with IT Manager to deliver IT strategy, annual plan, and solutions that support business functions.
Work across departments and teams to ensure alignment with IT and drive efficiencies.
Deliver an exceptional level of customer service that meets and/or exceeds customer expectations.
Supervise relationship with business’ functional area leaders and oversee delivery of IT solutions to support
AREAS OF EXPERTISE
Server Administration | Customer Support | Installation Support | Client Consulting | Troubleshooting | Reporting &
Documentation | Project Management | Virtualization | Data Consolidation | Gathering Requirements | Requirements Analysis |
Quality Assurance | Identifying Trends & Patterns | Technology Rightsizing | Software Development Live Cicle
Fluent in English; Native speaker of Spanish
PROFESSIONAL EXPERIENCE
IT Consultant ~ HIGHT TECH BACKUP, INC. ~ 2014 – PRESENT
In charge of three clients on-site in supporting, maintaining and securing the Data Center infrastructure for the real state industry.
Create and maintain strong relationships with clients and promote fluid lines of communication to understand clients’ specific
needs. Manage projects, physical infrastructure design and deployment, gather software and hardware requirements. Order and
receive hardware and software and test hardware to ensure functionality. Provide end user training. Contact software and
hardware providers to provide second tier support.
 Monitor all data center assets for tracking information. Established wireless networks and access points, including installing
broadband modems and routers and configuring network firewalls for maximum data protection.
 Supported diverse equipment base, including smartphones, mobile devices, scanners, netbooks, MiFis, and tablets, providing user
training to ensure optimal utilization.
Freelance IT Consultant ~ GIRALDO IT CONSULTING SERVICES, INC. ~ 2014
Provide technical expertise for a broad range of consulting projects, assisting with all aspects of the project lifecycle from working with clients
in determining needs to implementing solutions. Offer comprehensive technical support, troubleshooting, and equipment maintenance and
repair.
 Assisted with configuration, installation, and initial setup of POS software (including Aldelo for Restaurants, Micro$ale, Micros, and
Microsoft Dynamics RMS) and networked hardware that included thermal and impact printers using multiple logical interfaces
(handheld barcode scanners, in-counter scanners/scales, touchscreens, and customer pole displays).
 Supported design and deployment of TCP/IP LAN network, analog and IP PBX systems, VoIP telephone systems, and structured cabling,
all complying with industry standards.
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System Engineer ~ ALMAMATER, INC. ~ 2008-2009
Contracted position conducting extensive field research then digitizing information into a database and analyzing the results. Extensive faceto-face interactions gathering information from approximately 2,000 people in the Cundinamarca Region of Colombia to gather census data
such as name, age, social status, and education level.
 Efficiently gathered extensive amount of information and synthesized it into easily accessible and usable formats that ultimately aided
in distribution of educational and nutritional support to people in extreme poverty.
 Ensured accurate data transfer by proactively debugging data, functioning as Tier I Technical Support.
IT Consultant ~ MARTINEZ IT CONSULTANCY, INC. ~ 2004-2008
Launched consulting company focused on individuals and local small businesses, providing a broad range of IT services such as
computer/equipment installation, technical support, website development and management, software migration, system security, and user
training. Implemented new software and protocols to ensure data protection. Worked with clients on support and warranty via
manufacturer.
 Counseled client on software/hardware changes to improve speed, capacity, processing capability, and connectivity.
 Developed multiple websites and proactively monitored performance for 100% availability and proper functioning.
 Updated client’s user machine workbook with current technical specifications and information about new software, operating systems,
and warranties to ensure all technical documentation was current.
Web Master Consultant ~ NATIONAL UNIVERSITY OF COLOMBIA, INC. ~ 2000-2001
Contracted for short-term assignment developing and managing website for the Symposium of Statistics Social Research. Held authority for
entire project lifecycle, working closely with client to ensure completed project met all requirements. Analyzed existing infrastructure against
project deliverables and defined project scope, schedule, and timeline to ensure all milestones were achievable. Updated page content and
graphics as needed.
 Worked 100% independently to design, create, and support website that was the primary source of information for symposium
attendees.
 Maintained site security by actively regulating and managing access rights for different users of multiple websites.
ADDITIONAL EXPERIENCE
Assistant Manager: Administrative & Operational Support | SOMBRERO RESTAURANT GROUP, INC. | 2012
 Held authority for overall business success through customer service and enhanced operational processes.
 Managed 75-seat restaurant, including scheduling, staff training, payroll, and cleanliness of storage and work areas.
Operations Manager | AZTECA LATIN LOUNGE, INC. | 2010-2011
 Focused on customer service through quality of work, employee training, and customer relations.
 Managed daily aspects of operations such as monetary transactions, inventory control, window displays, and cleanliness.
EDUCATION
Bachelor of Computer Science
Major in System Engineering, Minor in Customer Relationship Management
NATIONAL UNIVERSITY OF COLOMBIA ~ BOGOTA, COLOMBIA
TECHNICAL PROFICIENCIES
Operating Systems:
Administration and
Support Tools:
Windows 2012 Server R2 Standard, Windows 2008 Server R2 Enterprise & Standard, Windows 2003 Small
Business Server, Windows 8, Windows 7 Professional , Windows XP, Windows 2009 Embedded, Windows
7 Embedded, Windows NT, Mac OSX, iOS, Android, and Blackberry.
VMware VCenter Server 5.1, VMware ESXi, Oracle VM VirtualBox, Active Directory Domine Servises (AD DS),
WORKGROUP, Microsoft Exchange, Acronis Suite, Kerio Technologies, Trend Micro, Microsoft Office Suite
2010/2013/365, Google Apps, Dropbox, OneDrive, eBlvd, TeamViewer, LogMein, Aldelo POS, Micro$ale, Micros,
Adobe Macromedia Studio.
Languages:
Java, HTML, PHP, C, C++
Networking Protocols: Ethernet, TCP/IP (IPv4) , UDP/IP (IPv4), HTTP, DHCP, DNS, FTP/TCP, PPTP&L2TP /VPN, , WiFi.
RDBMS:
MySQL, PostgreSQL
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