Avaya Solution Overview
Avaya Intelligent Branch Solutions
See also Avaya Intelligent Retail Store and Avaya Intelligent Branch Banking Solution Playbooks for vertical
industry variations that include additional details for these solutions.
Reference architectures for Avaya Intelligent Branch Solutions include:
 Centralized
 Distributed
 Extended (Hybrid Centralized and Distributed Solutions)
Avaya Intelligent Branch Solutions provide enterprises with unique capabilities to increase business revenue
by providing improved customer service, lower operating costs, and enhanced employee productivity. Avaya
can deploy a “best of breed” communications architecture that will map specifically to our customer's needs
and their own network readiness often based on a mix of centralized and distributed architecture options.
Avaya Intelligent Branch Solutions are supported by Avaya Global Services and certified Avaya
BusinessPartners. A rich ecosystem of Avaya DevConnect partners provide value-added industry applications
and optimized infrastructure for these solutions.
Avaya Intelligent Branch Solutions can be configured with basic communications functionality or with feature
rich capabilities that can include seamless integration of communications capabilities with the HQ/core and
other branches. This solution is primarily deployed using Avaya Communication Manager or Distributed Office
products.
Intelligent Branch Solutions link on Avaya Enterprise Portal:
https://enterpriseportal.avaya.com/ptlWeb/gs/solutions/S0212
Intelligent Branch Solutions with Centralized architectures are also referred to as Flatten Consolidate
and Extend (FCE) type solutions and are appropriate for customers who:
 Have an aggressive approach to IP telephony
 Have a robust Voice-ready WAN connected branches
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Avaya Solution Overview
Avaya Intelligent Branch Solution
 250 branches or less per regional/central hub
 Are willing to trade off higher pricing for the richest feature set including features like Call Center agents
located in the branch
 Want a seamless user experience enterprise-wide, with full feature transparency between sites
 Want all users to have access to all available centralized applications on par with HQ communication
systems to drive ROI across the enterprise
 Need a single point of management for campus and branch
 Desire options for an Integrated Services Router and comprehensive security
 Would like services to consult, implement, support and manage
Centralized architectures can be deployed to include such Avaya capabilities as:
 Survivable gateways extended off of a central Communication Manager server, with all 700+ CM features
 Full UC applications available at the branch
Intelligent Branch Solutions with Distributed architectures provide many of the advantages of
Centralized configurations and are appropriate for customers who:
 Want typically easy to deploy, highly scalable branch solutions that can be feature rich and easy to manage
 Deploy a very large number of branches, rapidly
 Replace aging key systems and PBXs at the branch
 Centrally manage all of the branches in order to maximize administration and operational efficiency
 Network to other branches, headquarters systems, contact centers and applications over the WAN
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Avaya Solution Overview
Avaya Intelligent Branch Solution
 Want a coordinated dial plan with the ability to route calls across locations and share presence
 Desire branch workforce productivity with many of the Unified Communications options
 Look for services to consult, implement, support and help manage their solutions
Distributed architectures can be deployed to include:
 Avaya Distributed Office for enterprises interested in replacing their key-hybrid system with a highly
scalable branch network containing centralized management and applications, with distributed call processing
 Avaya Communication Manager to run within each branch gateway as an Internal Call Controller (ICC) that
manages call control and communication applications locally in an S8300 Server with SIP integration to
support large-scale networking and interoperability
Intelligent Branch Solutions with Extended architectures combine qualities from both Centralized and
Distributed branch deployments together in an integrated hybrid configuration design providing a
best-of-both worlds approach that can be used to meet the specific customer requirements and
situations.
Key products for Centralized configurations: Communications Manager 5.0 with S8500 or S8730 servers
at the core, Gxxx series Gateways with S8300 LSP for full survivability or embedded SLS for standard
survivability, Juniper J-Series with IG 550 card and TIM cards from Avaya, UC Editions, CC Elite Agents, IP
Agent, Modular Messaging, Voice Portal. Interaction Center, Intelligent Presence Server and Avaya Integrated
Management. All IP Phone, DCP Phone, WiFI and DECT
Key products for Distributed configurations: Communications Manager 5.0 S8300/Gxxx with co-resident
SES running in Internal Call Control (ICC) mode, Distributed Office i40 or i120 platforms. UC options at the
branch include Extension to Cellular, One-X Mobile, One-x Desktop, one-X Communicator, IP Agent. All IP
Phone, DCP Phones, WiFi and DECT phone choices are available (depending on whether it is CM or DO).
Avaya Integrated Management is always included with each purchase for centralized management. Optional
product elements at the core include SES for branch-to-core private SIP networks, Avaya Communication
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Avaya Solution Overview
Avaya Intelligent Branch Solution
Manager, and Modular Messaging, Voice Portal applications networked via SIP
Branch Platforms – To determine which platform is best suited for your customer – see the branch position
information under Job aids:
https://enterpriseportal.avaya.com/ptlWeb/gs/solutions/S0212/JobAidsTools

Distributed Office – Platform using local call processing and centralized control and applications.
Good for customers that want an easy to deploy & scaleable solution with advanced applications. IP
Key system replacement with SIP and application integration.
Product Information: https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0477

Communication Manager - Provides rich, seamless capabilities enterprise-wide for over 700 features,
Contact Center and other centralized applications. Good for customers who want to have access to
centralized applications to drive ROI. Available on Avaya G-Series Gateways and IG550 for Juniper JSeries Routers.
Product Information: https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0001
Quick Edition and IP Office products may be considered as solution components for those customers that
have multiple sites but generally do not have a high degree of control over all of the sites or have less
emphasis on networking between locations. An example customer would be a multi-site franchise.

Quick Edition – For small locations requiring the lowest costs and simplest installations.
Product Information: https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0434

IP Office – Platform with distributed processing that provides basic capabilities for smaller networks.
Good for customers who want a low initial price with solid feature capabilities. Key/Hybrid system
replacement with TDM or IP flexibility.
Product Information: https://portal.avaya.com/ptlWeb/gs/products/P0160
Mobility solutions – Avaya clients on Symbian PDA devices, Avaya EC500 and Softphones keep regional
branch managers connected even when they are not in the office.

© 2007 Avaya Inc. All rights reserved.
Extension to Cellular: Avaya Extension to Cellular delivers one-number access by enabling calls
bound for an employee’s business number to ring simultaneously on both their office phone and up to
four mobile (or wireline) phones. While on a call, users can access advanced features such as transfer
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Avaya Solution Overview
Avaya Intelligent Branch Solution
and conference.

https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0266

one-x Desktop (IP Softphone): Makes it easy to place and receive phone calls from your PC or
laptop, making it ideal for working from any location with an internet connection. There are options to
add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration
capabilities.
https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0437

Avaya one-X Mobile: Transforms a user's mobile phone into an extension of their office desk phone.
https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0438

IP Softphone for Windows Mobile 5: Makes real-time voice communications and Avaya
Communication Manager features accessible from portable handheld devices.
https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0464
Management tools – Avaya Integrated Management lowers TCO using centralized management and
provisioning tools, which is very important for store support.

Avaya Integrated Management: Provides a comprehensive set of tools that make it easier for
customers to manage complex network infrastructures.
The applications within Avaya Integrated Management focus on three areas:

Application Administration

Provisioning and Network Management

Alarming and Monitoring
All Offers: https://portal.avaya.com/ptlWeb/gs/products/P0433
IP Office: https://portal.avaya.com/ptlWeb/gs/products/P0475
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Avaya Solution Overview
Avaya Intelligent Branch Solution
Centralized configuration key partners: Juniper J-Series ISR with IG550 and TIM cards from Avaya, Extreme
for LAN switching
Juniper- Avaya Alliance: Intelligent Branch Solutions
https://enterpriseportal.avaya.com/ptlWeb/gs/spCP/CS200412852929399057/C200722183231652063/SN
200553203548848013/SN20072211043047008
Extreme Networks Alliance Resources
https://enterpriseportal.avaya.com/ptlWeb/gs/spCP/CS200412852929399057/C2005219152310767057/S
N200529103635404055/SN200561104116766010
Distributed configuration key partners: Juniper SSG series secure gateways, Veramark eCAS Communication
Analytics, Extreme for LAN switching
Veramark eCAS Communication Analytics
https://devconnect.avaya.com/public/search/d_sprofile.jsp?s=2588&l=preexisting\617.gif
(See previous links in this section for Juniper and Extreme links).
See Intelligent Retail Store and Branch Banking Solutions for additional industry related partners.
Key Avaya Services:
FCE Service Chain
CSI provides FCE Service Chain offers to head off obstructions and hurdles along the path to FCE, as well as
to shorten the 18-month-to-two-year FCE sales cycle. These services have been further tailored specifically
for the Intelligent Branch Solution and Includes four distinct parts:
1. FCE Feasibility & Justification Study - Avaya will assist the client in assessing the technical and financial
feasibility of pursuing a "Centralized Intelligent Branch solution".
2. Planning - Avaya will assist the client in planning the required technology and operations' changes to realize
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Avaya Solution Overview
Avaya Intelligent Branch Solution
the benefit of the Centralized Intelligent Branch solution.
3. Implementation (Production Trial) - Avaya will validate at two client locations (lab site & production trial site)
that the technical solution will work at client's premises.
4. Implementation (Full Migration) - Avaya will engineer, procure and install the technical solution throughout
client's network of call centers and branch offices.
Additional CSI assessment, design, integration & program management services are available to support
Centralized Branch deployment models. See the link below for more information:
https://enterpriseportal.avaya.com/ptlWeb/internal/services/SV0352
Business Communications Consulting
Leveraging our expertise in contact centers, advanced communication solutions, and IP migration, a Business
Communications Consulting engagement is designed to solve customers' holistic business communications
problems by aligning business strategy with technology strategy.
https://enterpriseportal.avaya.com/ptlWeb/internal/services/SV0087
Security Consulting
Compliance and Information Security issues are major barriers to VoIP deployment in large organizations,
and the financial vertical in particular. Clients are spending large sums on consulting, auditing, and IT
systems to achieve compliance in multiple regimes that govern their business.
Avaya provides consulting services to help customers comply with complex security and privacy regulations
by considering the entire converged environment – the network and the applications (where Avaya has
particular expertise). Click on the link below for more information:
https://enterpriseportal.avaya.com/ptlWeb/internal/services/SF31
Implementation Service Packages
Specific designed for branch solutions, Implementation Service Packages support Avaya Distributed Office,
Communication Manager (S8300). These packages provide the right level of services support that your
customer needs at pricing that is competitive and easy to understand. There are three simply priced bundles.
to choose from: Industry Standard, Full Service, and Premium Service.
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Avaya Solution Overview
Avaya Intelligent Branch Solution
Services provided include:
- Multi-site Program Management - provides a remote interface on multi-site projects and acts as a single
point-of-contact and accountability for Avaya resources for the project
- Network Readiness Assessment Multi-Site Sampling and Consultation - onsite readiness assessment at
fifteen branch office sites to ensure that critical network elements will support deployment of IP Telephony
solution
- Software Profile Creation - Standardized configurations to simplify user experience and ongoing
administration
- Staging (Level I & II) - Software load & test that simulates parameters for the customer’s environment
- Deployment - Capability and processes for consistent, high quality delivery of branch implementations
Implementation Services Packages Offer Sheet - Avaya Distributed Office
https://enterpriseportal.avaya.com/ptlWeb/getfile?docID=MzkzODYxMw==
copy and paste this link into your browser
Implementation Service Packages Offer Sheet - S8300*
https://enterpriseportal.avaya.com/ptlWeb/getfile?docID=Mzg4NjMxOA==
copy and paste this link into your browser
Converged Network Analyzer Services
Develop a detailed design for the Converged Network Analyzer & Adaptive Path Control systems. Configure at
lab/production sites (if applicable) & remotely deploy.
https://enterpriseportal.avaya.com/ptlWeb/internal/products/P0381/ProdOverview/?offer_
contentid=C2005042815531419122
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Avaya Solution Overview
Avaya Intelligent Branch Solution
Software Support Plus Upgrades
Software Support Plus Upgrades provides maximum investment protection for Avaya solutions, which
includes a 3-year subscription to all major software upgrades.
https://enterpriseportal.avaya.com/ptlWeb/internal/services/SV0452
Hardware Maintenance
For key underlying hardware, maintenance for communications voice servers and gateways is offered at three
levels: 24x7 Remote Hardware Support, 24x7 Remote Hardware Support with Advance Parts Replacement,
and On-Site Hardware Maintenance, which is available on a 24x7 or 8x5 basis. With Hardware Maintenance,
customers receive EXPERT SystemsSM monitoring, diagnostics, and resolution of system-generated alarms
– keeping systems more reliable and available.
The combination of Software Support Plus Upgrades and Hardware Maintenance provides the best value in
terms of holistic support for communications solution, because customer’s will have support by both our
certified engineers, as well as our proactive support tools, which can identify, isolate, and resolve 98% of
troubles.
https://enterpriseportal.avaya.com/ptlWeb/internal/services/SV0452
Secure Access and Control
Secure Access and Control enhances the security associated with remote services provided by Avaya
Services personnel and automated EXPERT SystemsSM. Secure Access and Control offers a secure,
scalable service to help the customer maximize system availability and reliability.
https://enterpriseportal.avaya.com/ptlWeb/internal/services/SV0306
Managed Services
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Avaya Solution Overview
Avaya Intelligent Branch Solution
Global Managed Services has simplified its solution focus to align with core Avaya competencies. New GMS
Service Lines will focus on large, complex, multi-site engagements in the following areas: IPT deployments,
Contact Center Solutions, and Messaging Migrations.
GMS has also reorganized around a new process model that will provide integration and management of ALL
Avaya Solution Components – providing our customers with a single point of contact.
Leveraging an up-front consultative approach, GMS will also provide your customer with a trusted partner – a
partner who will help them overcome the risks associated with new communication solutions.
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Avaya Solution Overview
Avaya Intelligent Branch Solution
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Avaya Solution Overview
Avaya Intelligent Branch Solution
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Avaya Solution Overview
Avaya Intelligent Branch Solution
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Avaya Solution Overview
Avaya Intelligent Branch Solution
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