Examination Topics
Management and Organization
May 2014, Keszthely
1. Organizational behaviour
- What is the importance of interpersonal skills?
- What do managers do in terms of functions, roles and skills?
- What is organizational behaviour (OB)?
- What are the three levels of analysis of an OB model?
2. Foundations of individual behaviour
- What are the two types of ability?
- What is intellectual or cognitive ability and how is it relevant to OB?
- What are the key biographical characteristics and why are they relevant to OB?
- What is learning and what are the major theories of learning?
3. Communication 1
- Which are the basic elements in communication?
- Which are the six steps (or stages) of communication?
- What is the role of encoding and decoding in the communication process?
- What is the interpersonal communication?
4. Communication 2
- What are the unique challenges to oral, written and non-verbal communication?
- How are formal communication networks and the grapevine similar and different?
- Why is channel richness fundamental to the choice of communication channels?
- What are some common barriers to effective communication?
5. Motivation (Human behaviour, motives and needs)
- What is the meaning of motivation?
- Which are the survival and security needs in the Maslow’s hierarchy of basic needs?
- Characterize the affiliation, recognition and self-actualisation needs.
- Describe the „frustration” concept in motivation
6. The role of groups in organizations
- Define group. What are the different types of groups?
- What are the five stages of group development?
- Do role requirements change in different situations? If so, how?
- How do group norms and status influence an individual’s behaviour?
7. Leadership
- Are leadership and management different from one another? If so, how?
- What is the premise of trait theories? What traits are associated with leadership?
- What are the central tenets and main limitations of behavioural theories?
- What are the main tenets of path-goal theory? What about leader-member exchange
theory?
8. Conflict and negotiation
- What is conflict and negotiation?
- What are the steps of the conflict process?
- What are the five steps in the negotiation process?
- How does culture influence negotiations?
9. Foundation of organization structure
- What are the six key elements that define an organization’s structure?
- What is a bureaucracy and how does it differ from an simple structure?
- What is a matrix organization?
- Why do organizational structures differ and what is the difference between a
mechanistic structure and an organic structure?