Examination Topics
Management and Organization
May 2011, Keszthely
1. Organizational behaviour
- What is the importance of interpersonal skills?
- What do managers do in terms of functions, roles and skills?
- What is organizational behaviour (OB)?
- What are the three levels of analysis of an OB model?
2. Foundations of individual behaviour
- What are the two types of ability?
- What is intellectual or cognitive ability and how is it relevant to OB?
- What are the key biographical characteristics and why are they relevant to OB?
- What is learning and what are the major theories of learning?
3. Communication 1
- Which are the basic elements in communication?
- Which are the six steps (or stages) of communication?
- What is the role of encoding and decoding in the communication process?
- What is the interpersonal communication?
4. Communication 2
- What are the primary functions of the communication process in organizations?
- What are the key parts of the communication process and how do you distinguish
formal and informal communication?
- What are the unique challenges to oral, written and non-verbal communication?
- How are formal communication networks and the grapevine similar and different?
5. Communication 3
- Why is channel richness fundamental to the choice of communication channels?
- What are some common barriers to effective communication?
- What unique problems underlie cross-cultural communication?
6. Motivation 1 (Human behaviour, motives and needs)
- What is the meaning of motivation?
- Which are the survival and security needs in the Maslow’s hierarchy of basic needs?
- Characterize the affiliation, recognition and self-actualisation needs.
- Describe the „frustration” concept in motivation
7. Motivation 2
- What is cognitive evaluation theory? What does it assume about the effects of
intrinsic and extrinsic rewards on behaviour?
- What are the major predictions of goal-setting theory?
- What is reinforcement theory? How is it related to goal-setting theory?
- Do you think motivation theories are often culture-bound? Why or why not?
8. Motivation 3
- What is the job characteristics model? How does it motivate employees?
- What are the three major ways that jobs can be re-designed? (In your view in what
situations would one of the methods be favoured over the others?)
- What are the three alternative work arrangements of flextime, job sharing and
telecommuting? (What are the advantages and disadvantages of each?)
- What is variable pay? What are their advantages and disadvantages?
9. The role of groups in organizations
- Define group. What are the different types of groups?
- What are the five stages of group development?
- Do role requirements change in different situations? If so, how?
- How do group norms and status influence an individual’s behaviour?
10. Conflict and negotiation
- What is conflict and negotiation?
- What are the steps of the conflict process?
- What are the five steps in the negotiation process?
- How does culture influence negotiations?
11. Foundation of organization structure
- What are the six key elements that define an organization’s structure?
- What is a bureaucracy and how does it differ from an simple structure?
- What is a matrix organization?
- Why do organizational structures differ and what is the difference between a
mechanistic structure and an organic structure?