Customer Service:
Tech. Support:
Voice Authorization:
VERIFONE MAGCARD PLUS RETAIL -VITAL
800-597-3140
800-632-1888
800-944-9111
Bank ID# 089900
SALE (SWIPED ENTRY)
ACTION
1.
ACTION
Swipe card.
1.
2. Key amount of sale, press FUNC/ENTER.
3. Please wait while the terminal calls for approval and prints a receipt.
4. Transaction number and approval code are displayed. Reference number
follows, if one is returned. The transaction is now complete. Press CLEAR to
return to idle prompt.
2.
3.
4.
DAY DATE TIME
PURCHASE
AMOUNT OF SALE?
PROCESSING…
TR = 00
AP = 123456
REF = 123456789012
SALE (KEYED ENTRY)
ACTION
1.
TERMINAL DISPLAY
Press the PURCHASE key (1).
1.
2. Key in the account number; press FUNC/ENTER.
3. Press FUNC/ENTER key but be sure to imprint the card and attach the
merchant copy of printed receipt to the imprinted sales slip.
4. Key in the card’s expiration date, press FUNC/ENTER.
5. Key in the amount of sale, press FUNC/ENTER.
6. If applicable, enter ticket number, press FUNC/ENTER.
7. Merchant is prompted to enter street number and zip code; press
FUNC/ENTER after each entry.
8. Terminal displays one of the following AVS responses: EXACT MATCH,
ADDRESS MATCH, ZIP MATCH, NO MATCH, VER UNAVAILABLE, RETRY, ERROR
INELIGIBLE, SERV UNAVAILABLE.
9. Press (1) to accept the AVS response to complete the transaction.
10. Please wait while the terminal completes the transaction and prints receipt.
11. Transaction number and approval code are displayed. Reference number
follows, if one is returned. The transaction is now complete. Press CLEAR to
return to idle prompt.
2.
3.
4.
5.
6.
7.
8.
DAY DATE TIME
PURCHASE
ENTER ACCOUNT #
IMPRINT CARD
EXPIRY DATE MMYY
AMOUNT OF SALE?
ENTER NO TICKET
ENTER STREET NBR
ENTER ZIP CODE
EXACT MATCH
9. 1 = ACCEPT
10. PROCESSING…
11. TR = 00
AP = 123456
REF = 123456789012
CREDIT / RETURN
ACTION
1.
Press the CREDIT key (4).
TERMINAL DISPLAY
1.
2. Swipe card or key in account number.
3. Press FUNC/ENTER. If the card was not swiped through the terminal, imprint
the card and attach the merchant copy of the printed receipt to the imprinted
sales slip.
4. If the card was not swiped, key in the card’s expiration date, press
FUNC/ENTER.
5. Enter amount of the credit, press FUNC/ENTER.
6. This message displays as the terminal prints a receipt.
7. The transaction number and transaction type are displayed. Press
FUNC/ENTER to return to the idle prompt.
2.
3.
DAY DATE TIME
CREDIT
ENTER ACCOUNT #
IMPRINT CARD
4.
EXPIRY DATE MMYY
5.
6.
7.
AMOUNT OF CREDIT?
PROCESSING…
TR = 999
CREDIT
FORCED SALE (after Voice Authorization)
ACTION
1.
Press the OFFLINE key (6).
2. Swipe card or key in account number.
3. Press FUNC/ENTER. If the card was not swiped through the terminal, imprint
the card and attach the merchant copy of the printed receipt to the imprinted
sales slip.
4. If the card was not swiped through the terminal in the previous step, enter
the card’s expiration date; press FUNC/ENTER.
5. Key in the amount of the forced sale, press FUNC/ENTER.
6. Enter the authorization code obtained from the voice authorization center,
press FUNC/ENTER.
7. Please wait while the receipt prints.
8. Transaction number and approval code are displayed. Reference number
follows, if one is returned. Press CLEAR to return to idle prompt.
TERMINAL DISPLAY
1.
2.
3.
DAY DATE TIME
FORCE
ENTER ACCOUNT #
IMPRINT CARD
4.
EXPIRY DATE MMYY
5.
6.
AMOUNT OF FORCE?
ENTER AUTH CODE
7.
8.
PROCESSING…
TR = 999
AP = 123456
VOID TRANSACTION (use with caution)
ACTION
TERMINAL DISPLAY
1.
Press the FUNC/ENTER key, then press (6).
1.
2.
3.
4.
Enter manager’s password (if option is enabled.)
Press (1) key.
Enter transaction number, press FUNC/ENTER.
5. The transaction number and type are displayed. If this is the correct
transaction to be voided, press FUNC/ENTER.
6. Verify card type and total amount, press FUNC/ENTER.
7. Verify the transaction’s card number, press FUNC/ENTER.
8. Verify the expiration date and auth code, press FUNC/ENTER.
9. If displayed, verify employee number & ticket number, press FUNC/ENTER
after each.
10. Verify that it is the correct transaction to be voided. Press FUNC/ENTER to
continue with the void, or press CLEAR to cancel the void.
11. Transaction is now voided.
DAY DATE TIME
PURCHASE
2. MGR PASSWORD
3. 1 = VOID
4. VOID
ENTER TRAN #
5. TRAN 123 FOLLOWS
#123 SALE
6. VISA $$$$$.$$
7. 1234567890123456
8. EXP = MM/YY 123456
9. EMPLOYEE = 123456
TICKET = 123
10. VOID TRAN #123
PROCESSING…
PRT RECEIPT 1=Y
11. TRAN #123 VOIDED
BATCH TERMINAL (end of day settlement)
ACTION
TERMINAL DISPLAY
1.
Print batch report by pressing FUNC/ENTER and (5).
1.
DAY DATE TIME
BATCH REPORT
2. 1 = PRINT
2 = DISPLY
3. 1 = TOTAL
2 = DETAIL
PRINTING…
2.
3.
Press (1) to select PRINT.
Press (2) to select DETAIL.
4.
Press the SND BATCH key (9).
4.
5.
Please wait while the terminal transmits the batch.(unless password is used)
5.
6. The terminal will print a SEND BATCH report.
7. The total amount received by the host is displayed; press FUNC/ENTER.
8. If a batch reference number is returned from the host, it will be displayed.
Press FUNC/ENTER.
9. If a host message is returned, it will be displayed. To scroll forward through
the message, press (#). To scroll backward through the message, press (*).
Once the host message has been received, press FUNC/ENTER to return the idle
prompt. The settlement is now complete.
6.
7.
8.
DAY DATE TIME
SEND BATCH
PROCESSING…
DIALING…
WAITING FOR ANSR…
TRANSMITTING…
RECEIVING…
PRINTING…
APP $$$$$.$$
REF = 123456789012
9.
HOST MESSAGE
COMMUNICATION ERROR MESSAGES
1. The terminal has not correctly received the host’s information.
2. The host has not correctly received the terminal’s information.
3. The terminal has been disconnected from the host before the transaction
communication has been completed.
4. The terminal has lost communication with the host, due to either the host
hanging up or a problem with the signal strength or registration.
5. The call was either not answered by the host or the terminal received a busy
signal.
6. The terminal did not receive the required information from the host within
the specified timeout period.
7. The terminal did not receive a response from the host within the specified
timeout period.
8. The terminal cannot dial out because the terminal’s line is in use. Check
connections.
1.
2.
3.
BAD RX COMMUN
BAD TX COMMUN
HOST DISCONNECT
4.
LOST COMM W/HOST
5.
NO ANSWER
6.
NO ENQ FROM HOST
7.
NO RESP FROM HOST
8.
WAITING FOR LINE
DEBIT SALE
1.
2.
3.
Press the (3) Key and follow the same procedures as a SWIPED Sale above.
Terminal will prompt for Pin-Number.
Hand the Pin-Pad to your customer for processing.
1.
DAY DATE
DEBIT
TIME