RACHEL ECHARD
OBJECTIVE
To be a Customer Service Associate, where my progressive experience in
the industry can add value to a customer-centric team.
EXPERIENCE
06-2012-01-2013
First Bexley Bank
Bexley, OH
Personal Banker & Teller
 Outstanding communication skills and customer service.
 Open new accounts.
 Responsible for inbound calls and greeting customers.
 Data Entry.
 Maintain daily, weekly and monthly account reports.
 Assist in the development of new policies and procedures.
12-2011-06-2012
JP Morgan Chase
Westerville, OH
Foreclosure Analyst
 Default Servicing.
 Process foreclosure loans.
 Notarize legal documents pertaining to foreclosure including Affidavits,
Deeds and Substitution of Trustees.
09-2008-11-2011
State of Ohio BMV
Columbus, OH
Customer Service Representative
 Provided excellent customer service with good ability to understand the
requirements of the customer.
 Issue all annual renewals including Driver License, Vehicle Registrations
and State Identification Cards..
 Responsible for all state of Ohio files and invoices at current agency.
 Responsible
for protecting customers personal information and
documents including social security card, birth certificates and
immigration papers.
 Maintain drawer with large amounts of cash with consistent accuracy.
EDUCATION
2001
Athens High School
 Adult Education Technique
 Advance Classes including English and Reading.
Athens, OH
KEY ACHIEVEMENTS
Recognized for awards and achievements related to servicing the needs of
customers.
Gained valuable communication and listening skills.
State of Ohio Notary Public.
SKILLS
Energetic self-starter with excellent analytical, organization and creative
skills. Ten years of extensive experience in public relations/customer
service. Excellent in data entry with ability to type 40WPM. Extremely
productive in high volume high stress environment. I have different
qualities including honesty, integrity, time management and devotion
toward work.. Extreme eye to detail and strive for my best level to
contribute in the process of the company. Very self-disciplined and will
provide my own transportation.
CELL (614) 584-8420 • RAYCHELLE102555@GMAIL.COM
2624 PETZINGER RD •COLUMBUS, OHIO 43209 •
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