MICHAEL SHEA
2501 Dana Street, #2
Berkeley, CA 94704
510 387 4616 haggis@baymoo.org
PROFESSIONAL SUMMARY
I am a well-rounded and seasoned IT Professional of thirteen years with interests in both Information Security and
Social Engineering; my background is in Software Quality Assurance. I seek a Senior IT or Junior Information Security
position that uses my technical experience and social talents yet requires me constantly to continue to learn. I also have
an excellent ability to communicate technical solutions to non-technical individuals.
COMPUTER EXPERIENCE
Operating Systems:
Operating Environments:
Network Admin Services:
Scripting Languages:
Familiar Protocols:
Certifications:
Unix/BSD (FreeBSD/OpenBSD), Linux (RHEL 5), IOS, Mac OS X
Microsoft Windows 2003/XP, VMWare ESX 3.5
PF, LAMP/S, Exchange 2003, DNS/Bind (8.0), Postfix, NFS
Perl, PHP, UNIX Shell (Bourne, BASH), HTML, JavaScript
SMTP, TCP/IP, SSH, HTTP (+ CGI)
CCNA, December 2004
EDUCATION: Carnegie Mellon University 1988–1991 Major Field of Study: Computer Science; Minor Fields of Study: English & Music
PROFESSIONAL EXPERIENCE
BigFix, Inc.
Emeryville, CA. January 2005 - present
IT Systems Engineer
Technical
- Built company’s UNIX infrastructure, first with FreeBSD and later converting company systems to RHEL5.
- Built company’s desktop imaging system and inventory database, designed to run concurrently with BigFix product.
- Researched, purchased, and configured company’s Helpdesk systems (first Perldesk, then Jira).
- Built and maintained company’s firewalls and secure tunnel infrastructure.
- Maintained (as a team) an unprecedentedly heavy VMWare infrastructure over EMC SAN.
Security
- Train company to prevent against Social Engineering attacks
- Maintain firewall security by monitoring logs and continually assessing the security needs of a changing network
- Maintain desktop configuration and Antivirus, patch, and security management through BigFix product.
- Respond to security incidents (isolate access, forensics, preventative measures) as required by IS Director.
Management
- Hired, trained, and mentored all IT staff (underneath the Directors of IT and Information Security).
- Provided metrics to CFO of time spent by the team, with a view towards which areas needed the most resources.
- Authored initial versions of Disaster Recovery and Business Continuity documents.
- Served as Line Manager to Helpdesk staff throughout the tenures of three different directors of IT.
Pixar [Consultant through Taos Consulting]
Santa Clara/Emeryville, CA. November 2004
Install OS (Fedora Core 2) for machine upgrades for all employees at Main Facility. Use LDAP and shell scripting tools to
manage hostname-to-employee mapping. Some X Window and hardware troubleshooting and repair.
ServePath [Consultant through StaffAdmin Systems]
San Bruno/SF, CA. May 2004 – October 2004
Install OS (Linux, FreeBSD, Windows) for all new machines sold at MSP/Colo Facility in San Francisco. Develop and
document procedures defining installation procedures. Perform basic Network maintenance on Cisco routers and
switches, including VLAN and routing addition and maintenance.
University of California, Berkeley
Berkeley, CA. August 2002 – present
Special Project Coordinator, UCMAP
Annually manage 15 separate teams of 5-50 volunteers for a major national (expanding to International) tournament of
500-1000 participants. Designed and built internal network for communication during tournaments. Frequently used as a
representative to visiting foreign officials. Maintain at all times a calm composure along with a strong sense of urgency.
Coordinate volunteers and logistics for Academic Symposiums. This is a volunteer position, supplemented for two years
by private contracting projects of Windows and Unix administration and support.
Morgan Stanley (IIS/Online Division)
Oakland, CA. April 2000 – August 2002
UNIX System Administrator, Systems Engineering
Support Production Infrastructure for dual-site web presence of the firm’s Online Trading Systems. Design, implement,
and maintain LDAP infrastructure to support firm wide applications. Build, deploy, and maintain DNS, SMTP, and
LDAP servers in the division’s network infrastructure. Troubleshoot host-based, network, and Infosec issues over all
OSI layers. Provide documentation and educate support in requisite duties for SMTP, LDAP, and DNS issues.
Troubleshoot network issues, including firewall and NAT issues. Served as Postmaster for the division (for both Postfix
and Sendmail) since October 2000. Upgrade NT to Win2K and Office 98 to Office2K for 350 users. User account setup
and administration in User Manager. Support and maintain Exchange 5.5 system including servers for 660 users.
Support of high maintenance, high profile executives in high stress positions firmwide (15,000 users).
Internet Marketing Center
Vancouver, BC. December 1999 – April 2000
Applications Engineer
Install Associate Tracking Software (Perl-Linux Applications) on customers’ websites. Run MySQL queries for
Administrative and Sales departments. Provide System Administration services (focusing on mail and user accounts).
Provide documentation and training both for customers and employees. Assist in development of new applications.
Morgan Stanley Dean Witter Online
San Francisco, CA. October 1999
Technology Consultant, System Administrator (Contract)
Install and configure internal DNS servers for the division’s infrastructure. Additional duties included troubleshooting
Titan (a series of shell scripts distributed by Sun to assist in the protection of fresh SunOS installations) and assist in
Sendmail configuration and troubleshooting. Assist Company wide migration from static IP to DHCP for 660 users.
Cybergold, Inc.
Berkeley, CA. February 1999 – September 1999
Applications Engineer
Design, code, and maintain applications for an e-commerce company. Program tools using Perl and shell to code and
track URL redirects, web browser statistics, and review and update tools to move files across both Virtual and physical
machines. Installed and maintained Cybergold's chat server and modified an AIM client in Tk/Tcl. Maintained scripts
written in Perl, Shell, and Python.
Broderbund Software
Novato, CA. February 1992 – February 1999
UNIX System Administrator
January 1997 – February 1999
Supported Broderbund's External Internet presence. Perform hardware, software, and OS upgrades on the external
network (about thirty external hosts); DNS registry; build and support web farm and staging servers; train Tier 1 support
staff; perform monthly log services; tune systems for capacity and performance. Served as Postmaster, FTP, and DHCP
admin.
Quality Assurance Technician
May 1992 - January 1997
Developed, organized, implemented, and supervised software application testing suites for each assigned product.
Managed many software products simultaneously with scarce testing resources. Additionally supported department
through scripting applications both to track the volume of products through Quality Assurance and to respond to the
projected increasing workload in the upcoming years. Wrote, documented, and maintained automated scripts for testing
software on the Macintosh and Windows 95 platforms; provided technical support for departmental technical classes; and
participated in scheduling product deadlines.