Systems Management
1
Trevecca Nazarene University
Systems Management – MHR 4410
Group 281 Columbia State Community College – Clement 118
Mondays 6 PM – 10 PM (4/28/2015 –5/26/2015)
Professor
:
Roy Philip
Office
:
Boone Business Building 140
Telephone
:
248-7711
Email
:
rphilip@trevecca.edu
Website
:
http://rphilip.wiki.trevecca.edu/home
Facebook
:
roy.philip.5@facebook.com
Twitter
:
@royaltalk68
Course Description:
The course is designed to create innovative system thinkers and system managers. Students will
analyze the basic managerial functions of setting objectives, planning, organizing, directing and
controlling; while also making connections regarding how the individual roles of management
affect the entire system. Theoretical foundations, models for design, and the analysis of
organizational processes and human behavior in organizations are examined. The process of
innovation and the introduction of quality tools are also explored in this course.1
Student Learning Outcomes:
At the end of the course, students will have learned to:
1. Apply concepts of “Systems Theory” to their project thesis.
2. Describe the history, basic principles, and four functions of management.
3. Critically analyze an organization from a systems analysis perspective.
4. Demonstrate how the Mega-environment affects all organizations.
5. Explain how the Weisbord's Six Box Model is used in a business model.
6. Illustrate how a SWOT analysis can be used at home or work.
7. Analyze the Force Field Analysis.
8. Explain the basic tenets of Total Quality Management and how these relate to the
development of quality systems as outlined in the Deming model.
Textbooks and Reading Materials:
Systems Management Module Pack (Bartol, K. & Martin, D. (2003). Management)
MHR 4410 Study Guide – Systems Management
Systems Management
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Walton, M. (1986). The Deming Management Method. New York, NY: Perigee
Philip, R. (2003). Management – The Ultimate Liberal Art (available on my webpage)
Distribution of Student Learning Hours (4 hours x 3 credit hours = 113 hours)
Session
Pre-Class Hours
Reading for classes and
quizzes
In-Class Hours
52
Total Hours
50
Reading Quizzes
0.10
0.10
Summary Paper –
Preparation and Process
30
20
Case Analysis Preparation and Process
10.90
20
Class Participation and
Discussion
TOTAL
92.90
20
20
20.10
113
*These are recommended hours; if you find yourself needing more time to complete a particular
assignment, please work accordingly.
Grading:
1. Quizzes (equally weighted)
2. Class Participation
3. Summary Paper
Total
20 points
30 points
50 points
100 points
The grading scale will be as follows:
A+
A
AB+
B
B-
97-100 points
93-97 points
90-93 points
87-90 points
83-87 points
80-83 points
C+
C
CD+
D
DF
77-80 points
73-77 points
70-73 points
67-70 points (retake the module2)
63-67 points (retake the module2)
60-63 points (retake the module2)
60 points and below (retake the module2)
Quizzes (20 points)
You will take two reading quizzes. The aim of these quizzes is to test your reading of the
assigned materials. If you miss a reading quiz, you will get no points for that particular quiz.
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Class Attention and Participation (30 points)
Since this is a cohort system, it is very essential that there be class participation. We can all learn
from each other through our experiences and educational backgrounds. You will be graded on
your contributions to the discussions at hand. This means points will be given only for
contributions made to the discussion at hand and not to “off-topic” subjects. If I find the
discussion is going in the wrong direction, I will intervene and strive to bring it back on track.
This could mean that I will have to stop some of you while you are in the process of speaking. I
am doing this solely because we need to use our time wisely. If you do miss a class you will lose
participation points. Also, points will be given for class attention: listening while others are
speaking and not involved in texting, sleeping, or chatting with other classmates. In this class, we
will respect the opinion of others by giving them our undivided attention.
Summary Paper (50 points)
The summary paper must be turned in by Monday April 27, 2015. No extension will be given
on this paper. This paper is a culminating work and should illustrate your knowledge of system
concepts and analysis tools and your application of these concepts and tools to an organization’s
specific problem. Your paper should consider the following:
1. Describe your organization
2. Identify the problem (1 page maximum)
3. Explanation of the tools: Identify the “tools” you will use to find a solution to this
problem and give a brief summary of each tool. Use this part of your paper to show me
that you understand each concept.
4. Application of the tools - Describe how you have used each tool to better understand the
problem and identify a solution.
5. Describe any organizational interventions you are proposing as well as anticipated
reactions to any change you propose.
6. Include diagrams or charts of your organization or system as appropriate.
7. This paper must include an example of a Force-Field Analysis. You must also
incorporate any two of the following tools:
a. Weisbord’s Six-Box Model
b. Organizational Climate Questionnaire
c. Input-Output Model
d. SWOT Analysis
8. This paper should be a minimum of 7 pages in length (excluding title page, appendix,
and reference page), double-spaced, typed in 12-point font, and using Times New Roman
style. For references/bibliography, you will use the APA format. For more information
look under “Assignments” on page 5.
9. For aiding you in this process, I will give you a sample summary paper.
10. You MUST email your paper in one document (as one Word document attachment).
11. Please contact me if you are using a MAC as there are some compatibility issues with it.
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Attendance
There is a limit of one absence during the module for which the professor can determine makeup arrangements. Therefore, a student cannot miss more than four (4) hours in any single
module. If a student misses more than four (4) hours within one module, the student must
withdraw from the module with the grade of F.2
NOTE: All prior absences DO carry over when changing groups except for repeated modules.
Arriving late or leaving early counts against a student’s attendance record and is recorded. An
absence that is 'made up' (through attending another class session or completing a make-up
assignment as dictated by the professor) will still count against the student as an absence.
It is imperative that you attend each session. You are to arrive promptly (ready to start class at
6PM), and to stay for the entire class session. If there is an emergency or an “out-of-town”
business trip, please let me know of your absence in advance. Since this is only a six-week
course, I encourage you to plan all your “outside” work around the course dates. Also missing
class will cost you participation points and you will have to additional make-up work. Please
refer to the MHR Catalog for more information on Trevecca’s attendance policies.
Academic Honesty
To protect the integrity of your university degree, academic honesty is expected of all students at
Trevecca Nazarene University. TNU students are held to high standards of academic ethics,
personal honesty, and moral integrity. Trevecca enforces these standards by dealing with
academic dishonesty fairly and firmly. Plagiarism (using another’s statements or thoughts
without giving the source appropriate credit), cheating on an exam, and falsifying documentation
are just a few of the infractions that are grounds for course failure and/or program termination.
Please refer to the MHR Catalog for a more comprehensive list of academic violations3.
Disability statement
Trevecca Nazarene University provides disability support services. Anyone who feels they may
need an accommodation based on the impact of a disability and who would like to receive
accommodations must register with Disability Services, located in the Center for Leadership,
Calling, and Service, room 212 at 248-1376.4 The disability notification must be given to me
during the second week of class.
Make-up Work
If you miss a class, you will have to do make-up work. Please let me know in advance when you
are going to miss a class and I will let you know then what make-up work needs to be done.
Late Work Policy
I expect all of you to hand in your assignments on time. Exceptions will be made only in the
case of emergency situations. In case of work-related issues, I will deduct three points for every
day the paper is delayed.
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Electronic Submissions
The normal submission of assignments is by hard copy. In the event an electronic submission is
acceptable to the professor, it is the student’s responsibility to ensure the professor received the
assignment. In the area of digital communication, please review the following disclaimer:
Please note that all digital communication content exchanged as part of this course, including email, online discussions, chat sessions, WebKF posts, and Web logs (blogs), are the
responsibility of and owned solely by the author. It is also understood that all digital exchanges
are submitted freely by each student.
For further information about MHR policies, please consult the MHR catalog which is accessible
online at http://www.trevecca.edu/schools/business.management/mhr/catalog.html.
Cellular Phone usage
Use of cellular phones will not be permitted in class; please switch all your cell phones to
vibrate. In the event of a phone call, the person receiving the call “should leave the room and
close the door before answering the phone.”5 If, in case of an emergency, you want to keep your
phone “on” and not on vibrate, do inform me at the beginning of class.
Assignments
This section applies only to the summary paper and make-up work for students who missed a
class. Late assignments will not be accepted and thus no points will be given on that
particular assignment. Exceptions will be made only in the case of emergency situations. In
case of work-related issues, I will deduct three points for every day the paper is delayed. All
assignments must be typed, double spaced, using 12-size font and Times New Roman style.
Please have a cover page containing the name of the assignment, class title and number, and your
name and date. For references, include a reference page.
Systems Management
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April 28
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May 5
May 12
May 19
May 26
June 2
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Class Schedule6
Assignments due for the Class Period7
Read System Management Module Pack (Bartol and MartinManagement), Challenge of Management, pages 1-27.
Read System Management Module Pack (Bartol and MartinManagement), Pioneering Ideas in Management, pages 31-57.
Prepare for Reading Quiz 1 (pages 1-57) Bartol and Martin.
Read the “Introductory Essay” on page 4 of the Student Module.
Read Philip, R. (2003). Management – The Ultimate Liberal Art
(Available on my webpage).
Read System Management Module Pack (Bartol and MartinManagement), Understanding External and Internal Environments
Management, pages 60-87.
Prepare for Reading Quiz 2 (pages 60-87) Bartol and Martin.
Read pages 5-26 of the Student Module.
Come prepared with your company’s mission statement.
Read pages 27-31 of the Student Module.
Be prepared to discuss the reward systems of your organization
Complete the “Organizational Climate Questionnaire” on pages 19-20 of
the Student Module.
Prepare the Alcohol Rehabilitation Case on pages 21-22.
Complete Force Field analysis exercise on pages 28-31 of the Student
Module.
Read pages 1-95 of The Deming Management Method (Mary Walton)
Teaching on Ethics
Summary Paper due.
The paper should reach me no later than 10 PM on this date.
(Please email the paper to me at rphilip@trevecca.edu)
End notes:
1. Trevecca Nazarene University Adult Studies Catalog (2014-2015). Bachelor of arts
program in management and human relations: Course descriptions. Retrieved January
30, 2015 from
http://s3.amazonaws.com/trevecca.edu/Adult_Studies_Catalog_2014_2015.pdf.
2. Trevecca Nazarene University Adult Studies Catalog (2014-2015). Bachelor of arts
program in management and human relations: Academic Policies. Retrieved January 30,
2015 from
http://s3.amazonaws.com/trevecca.edu/Adult_Studies_Catalog_2014_2015.pdf
3. Trevecca Nazarene University Adult Studies Catalog (2014-2015). Bachelor of arts
program in management and human relations: Professional performance. Retrieved
January 30, 2015 from
http://s3.amazonaws.com/trevecca.edu/Adult_Studies_Catalog_2014_2015.pdf
4. Trevecca Nazarene University Adult Studies Catalog (2014-2015). Bachelor of arts
program in management and human relations: University services. Retrieved January 30,
Systems Management
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2015 from
http://s3.amazonaws.com/trevecca.edu/Adult_Studies_Catalog_2014_2015.pdf
5. Trevecca Nazarene University Adult Studies Catalog (2014-2015). Bachelor of arts
program in management and human relations: Professional performance. Retrieved
January 30, 2015 from
http://s3.amazonaws.com/trevecca.edu/Adult_Studies_Catalog_2014_2015.pdf
6. Subject to change.
7. You may be given additional reading assignments that are not part of this class schedule.
You will be given instructions on when and how to complete those assignments.