New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Faculty of Business &
Vocational Studies
BTEC Level 3 National in Public
Services
Assignment Briefing Document
Unit 2: Leadership and Teamwork in
the Public Services
(15 Credits)
Page 1 of 11
New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
INSTRUCTIONS FOR LEARNERS
1. Your teacher(s) will tell you how long you have to complete the
assignment and the access you may have to resources.
2. Read the Assignment carefully and make sure that you understand
the work you should hand in and what is required of you. If you are
uncertain, discuss it with your teacher(s).
3. The ASSIGNMENT requires you to work by yourself and to produce
original work. You should not share your work with any other
learners. For example, if you produce an illustration diagram
electronically, you should not give it to another learner. Similarly,
you should not accept and use such information from others. You
are required to sign that the work submitted is your own.
4. If you work in a group at any stage, you must present your own
responses to each task for assessment.
5. Information taken from sources for research, e.g. Internet and
textbooks, must be identified and not presented as your own work.
You should list the sources used.
6. Some tasks may require Observation Records/Witness Statements.
Your teacher(s) will organise for these to be completed and you
must attach these to your submitted work.
7. In presenting your final work, you should not include draft work or
reference materials such as handouts, notes and leaflets, unless the
tasks specifically ask you to do so.
8. Presentation of your work:
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Check that you have completed all tasks.
Label work with the appropriate task/sub task number.
Present tasks in the correct order.
Label each page with your name and page number.
Submit all electronic materials in paper format
Clearly label video or audiotapes submitted as part of your
assignment.
All papers should be securely bound.
The completed ASSIGNMENT should NOT be presented in plastic
envelopes, a box file or a lever arch file.
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New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
BTEC Level 3 National in
Public Services
Unit 2: Leadership and Teamwork in
the Public Services
Unit introduction
The ability to lead teams is critical to the public services. This unit
introduces learners to the principles of team leadership and teamwork in a
public services context. It focuses on assisting learners to put theory into
practice, ensuring that their teams achieve the required objectives. It is
important that team leaders are adaptable and able to develop their own
skills to deal effectively with team members, encouraging and supporting
them.
This unit is designed to help learners understand the importance of
leading a team. Learners will investigate the different styles of leadership
and how they are used in the public services. They will explore effective
communication skills and have the opportunity to demonstrate them.
Learners will explore other skills needed in order to lead a team and to get
the best out of its members. In a stressful work situation, learners will
need to demonstrate that they are able to remain professional and
motivated at all times, and can lead their team through difficult situations.
Learners will find out about the many barriers to good teamwork and
consider how to overcome them.
A team is a group of people working together to achieve common
objectives and willing to commit the energies necessary to ensure that
those objectives are achieved. Effective and efficient teams are an
essential element of the work conducted by the public services. When
people work together in teams, it improves the service provided and helps
them to achieve their goals. A motivated team is more likely to be
efficient and therefore motivation can contribute to success. If a team has
members who cooperate together, they can inspire each other. This helps
the team to solve problems and also identifies the individual skills within
the team.
On completion of this unit a learner should:
1 Understand the styles of leadership and the role of a team leader
2 Be able to communicate effectively to brief and debrief teams
3 Be able to use appropriate skills and qualities to lead a team
4 Be able to participate in teamwork activities within the public services
5 Understand team development.
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New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
YOUR ASSIGNMENT TASKS
Assignment 1: Leadership Styles
Scenario
You have been given the task of designing and delivering a presentation to
new officer recruits from a variety of armed forces. You must produce a
presentation that is engaging and informative and cover all of the points
in the tasks below.
Task 1
For the first part of your presentation you will need to cover the
leadership styles listed below explaining what they are and which public
service they are best suited for giving examples;
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authoritarian;
democratic;
laissez-faire;
transactional;
transformational;
bureaucratic;
people orientated;
task orientated
Task 2
In part two of your presentation you will identify the role of a team leader
and describe how and why these roles are needed to be an effective team
leader. You must include:
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position
commanding officer
responsibilities
coordinate multi-agencies
leadership qualities
decisiveness
adaptability
courage
compassion
leadership skills
communication
organisation
multi-tasking
planning
motivating
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New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Task 3
Impressed with your presentation you have been asked by the MOD to
write an article for their magazine on Leadership styles. You will need to
draw on information from your presentation to compare different
leadership styles in the public services sector. You will need to point out
the similarities and differences in the styles used, noting any impacts that
these styles may have on the roles they perform. You must also evaluate
the effectiveness of the leadership styles utilised in the sector, and draw
conclusions about why this is the case.
This task will provide evidence for P1, P2, M1, D1
Presentation Guidelines
Your presentation for task 1 and 2 must be in a powerpoint format or
similar. It will need to be attractive and informative covering all of the
bullet points. For task 3 you are expected to compile a word processed
article in the style suitable for a magazine. These tasks should be in your
own words.
Grading Criteria
To achieve a pass, you
must:
P1 describe the
different leadership
styles used in the
public services
P2 identify the role of
the team leader in the
public services
To achieve a merit, you
must:
To achieve a
distinction, you must:
M1 compare the
different leadership
styles used in the
public services
D1 evaluate the
effectiveness of
different leadership
styles used in the
public services
Deadline:
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New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Assignment 2: Team Activities
Scenario
During these tasks you will need to put yourself in the position of a new recruit
developing your ability to work as part of a team.
Task 1
You have been asked to produce a leaflet to describe the following
1. Types of teams that operate within a named public service i.e.
divisional, departmental, regiment, brigade……
2. Benefits of teams i.e. fostering innovation, reduction of alienation…
3. Types of teamwork activities using examples i.e. logistics, teambuilding activities
Task 2
You will need to participate in five team building activities and record what
you did and what role you took in helping your team to achieve its goal.
You should keep a record of the activities you did and what role you took
in order to give a written report that appraises your own performance and
evaluates the team’s performance in those activities.
Presentation Guidelines
Your leaflet for task one should be word processed and in a style suitable
for new recruits. It should be attractive and informative.
For task 2 your written report should be word processed and have an
honest reflection of your role within the team’s success or failures on the
given tasks.
These tasks will provide evidence for P5, P6, M4, D3
Grading Criteria
To achieve a pass, you
must:
To achieve a merit, you
must:
P5 describe the
different types of
teams that operate
within a selected public
service
M4 appraise own
performance in
team activities
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To achieve a
distinction, you must:
D3 evaluate team
members’ performance
in team activities.
New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
P6 participate in team
activities
Deadline:
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New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Assignment 3: Leading the Team
Scenario
Developing your own leadership skills and qualities.
Task 1
You will need to plan and lead a physical activity that lasts 20 mins. This
could be a problem solving exercise or a series of skills for a sport you are
confident in. You must brief the group you are leading at the start of the
session and debrief them at the end of the session, highlighting positives
and things for improvement. You will need to think about the style of
communication you use i.e. tone, body language, questioning, tact…..
By showing the necessary skills to brief and debrief a team you will gain
P3 and by showing the correct communication skills for your brief and
debrief you will gain a M2, these will be assessed by a witness statement
that will go with your plan.
Task 2
You have been asked to plan and carry out a team activity for a charity
i.e. fancy dress assault course. You work as a group to give a detailed
plan of your activity and highlight how you intend to brief, carry out and
debrief the team you lead. The activity you provide must be for at least 5
other people and you must all take it in turns to lead showing appropriate
skills and qualities. Your final task will be to write a report and evaluate
your own ability to lead a team effectively.
Presentation Guidelines
For task 1 you will be required to provide a detailed plan of the activity
you are leading and a list of notes on what you will need to cover when
briefing and debriefing your team.
For task 2 you will be required to work in a group. You will be constantly
assessed in your ability to lead and work in a team. Your final written
evaluation should be word processed.
These tasks will provide evidence for P3, P4, M2, M3, D2
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New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Grading Criteria
To achieve a pass, you
must:
P3 brief and debrief a
team for a given task
P4 carry out a team
task using the
appropriate skills and
qualities
To achieve a merit, you
must:
M2 brief and debrief a
team for a given task
using effective
communication
M3 effectively lead a
team task using the
appropriate skills
and qualities
Deadline:
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To achieve a
distinction, you must:
D2 evaluate own
ability to lead a team
effectively
New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Assignment 4: Team Building
Scenario
You work for the MOD and have been asked to put together a report for
the Prime minister which will be used to justify the need to spend money
on team building activities within the public services.
Task
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Your first task is to outline the roles in teams i.e. leader, expert,
team player... You must look at the theories of team roles by
Belbin, Honey or any others you find in your research.
You will then need to outline the stages of team building i.e.
recruitment, induction....
You will then need to explain how these things affect team
performance and how this is measured i.e. target setting,
monitoring...
And finally you will need to link all of the above to the importance
of team cohesion in effective team performance with reference to
relevant theorists. You should provide examples to support your
analysis from at least two named uniformed public services.
Presentation Guidelines
This task should come in the form of a formal written report. It should
explore how different public services use team development to make them
more effective. The report should also highlight what relevant theorists
have to say about good team cohesion in helping a force to achieve its
goals.
These tasks will provide evidence for (P7, M5)
Grading Criteria
To achieve a pass, you
must:
To achieve a merit, you
must:
P7 explain how team
building leads to team
cohesion in the public
services, with
reference to relevant
theorists.
M5 analyse the impact
of good and poor team
cohesion on a public
service, with reference
to relevant theorists.
Deadline:
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To achieve a
distinction, you must:
New Forest Academy
BTEC Level 3 National in Public Services
Unit 2: Leadership and Teamwork in the Public Services
Assignment’s tasks
Assessment Criteria
Assignment 1
Assignment 2
Assignment 3
Assignment 4
Unit resource list
Textbooks
Adair J – Effective Teambuilding: How to Make a Winning Team (Pan,
2009) ISBN 0330504231/9780330504232
Belbin M – Team Roles at Work (Butterworth-Heinemann, 2010) ISBN
1856178005/9781856178006
Journal
Business Review Magazine (Philip Allan Updates)
Websites
Belbin team roles www.belbin.com
British Army Officer Selection Board www.army.mod.uk/aosb
Business Balls www.businessballs.com
Business Balls – Tuckman www.businessballs.com/tuckmanforming
stormingnormingperforming.htm
Peter Honey Publications – learning and behaviour www.peterhoney.com
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