EWAN WONG
PERSONAL DETAILS
UK Passport holder
Nationality
: British
Post Code
: WC2H 7AS
Date of Birth
: 1972
E-mail
Mobile
Other
Linkedin
:
:
:
:
ewan.c.wong@gmail.com
07980 880382
02077 665209
http://uk.linkedin.com/in/ewanwong
EDUCATION & QUALIFICATIONS
2001
2008
2008
2007
2007
2006
2005
2005
2004
2004
BA Business and Management
Prince2 Practitioner
Microsoft Project and Project Management
Visual Basic for Applications Development
Signals from Noise Administrator
Livelink Administrator and Coaching
Cupid Bi-Query developer
CorVu developer and report writer
Microsoft Access Advanced
Ellipse Reviewer
PROFILE
A professional and motivated Business Analyst with 10 years experience of management kpi
reporting, business performance improvements and managing complex database systems. A
track record of successfully engaging stakeholders, requirements gathering and implementation
to time and quality. Extensive experience in delivering Balance Scorecard objectives. Exposure
to Six Sigma project environments and IT transformation programmes.
Possesses transferable skills developed across multiple industry sectors including public sector
services, railway engineering, electronics and semi-conductor manufacturing. A results driven
team player and completer-finisher who thrives in tight timescale environments. An excellent
communicator with strong interpersonal skills.
Seeks contract work and is immediately available for both interviews and starts throughout
London and the South East.
SKILL SUMMARY:
Methodologies:
Six Sigma, DMAIC, Statistical Process Control, Prince2
Project Management, 5 Whys, Root Cause Analysis, Gap
Analysis, Swot Analysis, Control Charts, Kaizen, Total
Quality Management, RCM. Waterfall, EDRMS.
Databases:
Ellipse, PeopleSoft, SAP, OpenText Document Management
(Livelink ECM), Microsoft Access. Cupid, rECCord, Datafile.
Software/ Desktop:
CorVu, Signals from Noise, Livelink, Microsoft Office, SQL,
VBA, Access, Excel, Visio, KPI Tool, Balanced Scorecard.
Skills:
Business Analysis, Change Management, User Acceptance
Testing, Contract Management, Risk Management, Business
Process mapping, Management by Exception, Stakeholder
Management, Requirements Gathering, Presenting,
Brainstorming, Prototyping, Document Analysis, Workshop
Facilitation, Coaching, Mentoring, Knowledge Transfer.
REFERENCES AVAILABLE ON REQUEST
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EWAN WONG
EMPLOYMENT HISTORY
Jun 2012 – Oct 2012
Network Rail, Thameslink Programme
HSEA Manager – Reporting Specialist
Employed to Manage all aspects of the health and safety reporting process, from the collation
of monthly data from project teams and their suppliers through to written reports for the senior
management team. Managed the collation of accident and incident investigation documentation
and associated records, tracking investigations and actions to completion – enabling appropriate
lessons learnt to be cascaded to the projects as a whole.
Achievements
 Successfully transitioned the entire Thameslink Programmes Health and Safety
KPI performance reporting process into web-based KPI Tool with over 95% of
suppliers submitting KPI returns on time.
 Developed performance reconciliation tracking reports to measure supplier
performance and facilitate a heads-up for individual project managers.
 Identified and implemented an automated database system to capture historical
Close Calls by mandated categories. Successfully rolled out to project managers.
Skills snapshot:
Excel, VBA, Access, Sharepoint, Prince2, Waterfall, Balanced Scorecard, KPI’s, Root Cause
Analysis, Business Process mapping, Requirements Gathering, Risk Management, Performance
Improvement, Entity Relationship Diagrams, Stakeholder Management.
Jun 2011 – May 2012
Career Sabbatical
Sep 2009 – May 2011
London Underground Ltd, UK
London Underground is the Capital’s rapid transit system with over 260 Stations on the
network and the second largest metro in the world with over a billion journeys per year.
Business Analyst
Employed to manage the development of the business reporting systems within the Stations
Assets Performance team of 10 analysts who supported a team of 300. Overall responsibility of
team was to be objective monitors assuring the Stations Vice President of business performance
controls through clearly defined management KPIs.
Responsibilities:
 Manage and optimise the Stations performance database through generating daily
updates and the quality control checking of Ellipse fault data, work order completions.
Respond to ad hoc requests and relationship manage the needs of diverse stakeholders.
 Capturing and documenting the process steps of the critical reporting systems.
 Producing the daily, weekly and monthly reporting packs for team managers.
 Chairing the weekly Fault Review meetings (Fracas) reviewing weekly performance
against KPI’s with team leaders, escalating issues and agreeing corrective action steps.
 Engaging with engineering managers and Contract Performance managers to identify
root cause of failures and to then apportion responsibility to business areas.
 Maintain the Stations Vice-President’s Balanced Scorecard Visualisation board through
daily updates and ensuring commentary on exceptions from section managers.
 Championed Stations Performance in the Six Sigma project that introduced the
intuitive Statistical Process Control management reporting tool ‘Signals from Noise’.
 Supported analyst team and line manager by covering for sickness, leave and training.
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EWAN WONG
Achievements:
 Championed Stations Performance in the continuous development of Signals from
Noise. Translated business requirements ensuring that new fault and equipment
codes in Ellipse would achieve functional outcomes. This enabled team to
maximise benefits and be innovators at forefront of change adoption.
Skills snapshot:
Cupid, SAP, Signals from Noise, CorVu, Ellipse, Excel, VBA, Access, Livelink, Prince2,
Balanced Scorecard. KPI’s, Root Cause Analysis, Business Process mapping, Requirements
Gathering, Risk Management, Performance Improvement, Stakeholder Management.
Jan 2004 – Sep 2009
Metronet Ltd, UK
Metronet was responsible for the maintenance, renewal, and upgrade of the infrastructure on
nine London Underground lines under the 30 year Public-Private Partnership.
Business Analyst
Employed to manage and optimise the Signalling database and management reporting suite
within the Signals Performance team of 20. Achieved an audit function on the engineers root
cause analysis and reliability growth plans ensuring appropriate reporting systems governance.
Responsibilities:
 Lead developer in the Track and Signals Vice-President’s Peer Review summary.
 Managed and developed the MS Access Signalling fault database for Metronet SSL
which combined engineering faults, financial penalties and corrective action details.
 Created maintenance and overdue work order reporting MS Access databases and
reporting tools. Identified training requirements and produced training documentation.
 Custodian of SSL Signalling Asset Hierarchy ensuring compliance with London
Underground’s E1140 Engineering Asset Classification Standard.
 Provided IT Support within Signalling Performance, this included user support with
CorVu, Cupid, rECCord, Livelink, Excel macros, pivot tables, Database import/export.
 CorVu report writer, Cupid developer, Livelink Champion, Administrator and Coach.
 Proactively identified and met a critical business need in developing the SSL and BCV
Signalling Asset Trends reporting that redefined insights into performance capability.
 Interfaced with Hong Kong MTR metro in the Track and Signals benchmarking project
that evaluated LU Asset Performance metrics and historical performance.
 Produced the periodical Signals Asset Performance Review Meeting report and
represented the team at the contractual client meeting between Metronet and LU ltd.
 Created comprehensive daily management reporting tools for cumulatively tracking the
Track and Signals daily performance by line against business targets.
 Change Champion in the Team Metronet change programme, facilitated L&D training
workshops to achieve cultural change and promote the ‘Metronet Way’.
 Developed and delivered a reporting system to measure Incident Performance by team,
by days and by lines. This became the Balanced Scorecard measure for Employee
Bonus scheme for Asset Performance Track and Signals Incident Free Days. Took
ownership for authorising and agreeing of quarterly bonuses of T&S Directorate.
Noteworthy projects that I worked on are as follows:
1. Rebuild of Signalling faults database.
I was responsible for the redevelopment and optimisation of the Signalling faults database.
This BI improvement project captured diverse engineering fault data, corrective action
details, investigative details, financial impacts, asset equipment classification and fault
cause codings into a single database. Wrote import scripts, CorVu reports, excel macros
and user-forms for users to update system and get KPI extracts. Developed a suite of
automated excel charts to report performance, identify trends and support trend analysis.
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EWAN WONG
2. Single Source of Performance Information
Member of Six Sigma project team gathering business requirements, evaluated business
options, planned and implemented the single source of performance information tool.
Defined data specifications, contributed to the business case, negotiated expectations and
timescales with supplier, user acceptance testing, organised and delivered training sessions.
Took on post-implementation role as technical specialist, system administrator and
champion of the Signals from Noise statistical reporting and dashboard analysis tool.
This Strategic performance project achieved an intuitive Statistical Process Control
methodology into performance management.
3. Lead developer in the Track and Signals Vice-President Peer Review summary.
Seconded to VP for an ongoing special-release project tasked to reduce the complexity and
duplication of producing a high priority 100 page monthly document requiring
contributions from multiple contributors. Necessitated effective stakeholder engagement to
understand current ‘as is’ processes and gather business requirements prior to major
redevelopment. Outcome was a robust A3 summary sheet with focus on top level KPIs.
This released staff to perform other tasks as well as eliminating duplication and reducing a
3 hour monthly VP and Chief Operating Officer meeting to an efficient 30 minute meeting.
Achievements:
 Raised the level of performance reporting in Signalling to new benchmark levels as a
result of a radical database rebuild combined with a comprehensive set of automated
performance reporting tools. The same methodology would be successfully applied to
two other business areas to produce an equivalent standard of performance outputs.
Skills snapshot:
Cupid, SAP, rECCord, Signals from Noise, CorVu, Ellipse, Excel, VBA, Access, Livelink,
Entity Relationship Diagrams, Adobe Acrobat, Balanced Scorecard, Root Cause Analysis,
Business Process mapping, Risk Management, Requirements Gathering, Performance
Improvement, Stakeholder Management.
Jul 2002 – Nov 2003
Glazpart Ltd, UK
Glazpart are market leaders in the design and manufacturing of high technology plastic
moulds. Established in 1985 the company has annual turnover in excess of £7m.
SAP Database Manager
I was employed as SAP Database manager to manage the new SAP Production system.
Responsibilities:
 TIG Production planning and scheduling.
 Tool Sample analysis documentation.
 Managing the Datafile system and Bill of Materials management.
 New BoM / Assembly BoM request specification.
 Performance analysis and management reporting by shift and teams.
Achievements:
 Restored the company’s confidence in their database systems having gone through a
difficult period of being unreliable and inaccurate. Achieved this turnaround through a
methodical approach with defined compliance standards and where ‘right first time’
and accuracy had precedence in the cleansing and reloading of data. This enabled the
company to transition with confidence to a fully automated SAP Production process.
Skills snapshot:
SAP, Datafile, Excel VB, Access, Requirements Gathering, TQM, KPI, Root Cause Analysis.
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EWAN WONG
May 2002 – Sep 2002
Thames Valley Police, UK
Thames Valley Police is the largest non-metropolitan police force in England and Wales and
covers Berkshire, Buckinghamshire and Oxfordshire counties serving over two million people.
Employee System Developer
I was employed as a database manager of the HR employee system for 4000 police officers.
Responsibilities:
 Managing the PeopleSoft HR Employee system.
 Approving and authorising the assigning of user-level access to system.
 Produce pivot table reports and analysis on officer sickness, leave and training.
 Supported local administrators through user-training, knowledge sharing and coaching.
 Statistical Performance analysis and reporting by shift and teams.
 Adhered to IT policies and standards regarding provision of confidential data.
Achievements:
 A proficient administrator of the PeopleSoft HR Employee database system and
efficiently supporting local administrators. Performed Position Management updates
for individual officers preserving their service history. Delegated much of the systems
administration responsibilities by the manager. This enabled the Manager to progress
high-level Tree Hierarchy optimisation and Security permission checks.
Skills snapshot:
PeopleSoft, Excel, VBA, Access, Stakeholder Management, KPI, Knowledge Transfer.
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