MARYANNE ROSS
CFPIM, CIRM, CSCP, CDDP
Maryanne has been active in adult education for over
25 years, starting her own training company in
October 2001. She is recognized through the APICS
Instructor Development Program as a Master
Instructor for CPIM and CSCP and a Lead Instructor
for Lean Enterprise, Global Sourcing and the
Principles Courses. She is also recognized as a
Master Instructor of new instructors for all three of the
APICS Instructor Training Programs.
Maryanne has 18 years of experience in a variety of manufacturing, purchasing
and logistics positions, including automotive, medical, consumer goods,
electronic and food industries.
Maryanne has been an APICS member for 25 years. She has developed
interactive exercises to enhance the entire suite of APICS CSCP and CPIM
review courses, and has served as a subject matter expert on the APICS CPIM,
CSCP, and Principles content development committees. She has also been
instrumental in creating activities and enhancements for the Principles and Lean
programs. Her passion is stimulating the learning experience for adult learners
and she consistently earns high course evaluations from her clients. Her
students experience higher-than average certification pass rates. She has
developed and internationally conducted her own workshops, including Inventory
Management, Logistics, Lean for Office, and Lean for Warehousing. She is often
engaged to deliver Lean training for Fortune 500 organizations, utilizing their
internally developed curriculums, working in union and non-union environments
She has trained several thousand participants around the world, working for
clients such as Astra Zeneca, Exxon Mobil, AOL, Merck, DuPont, Volvo,
Northrop Grumman, Hollister, Fairchild Controls, The Hershey Company, JLG,
Manitowoc Crane Group, Wabtec, and the US Department of Veterans Affairs.
Maryanne has written online curriculum and delivered many web-based courses
and webinars in conjunction with APICS and Accenture. She has served on the
APICS Board of Directors, and has served for over 20 years at the chapter and
district volunteer level. She is currently serving as APICS Maine Chapter
President.
Maryanne has designed content and presented at numerous supply chain
conferences internationally, including several presentations at the APICS
International Conference. She is a graduate of the Logistics Institute’s Logistics
Program, Stephen M Covey’s Speed of Trust Leadership Program, the Dale
Carnegie Leadership Development course and is a Certified Jack Canfield
Success Principle Trainer.
Work History:
Mental Apparel LLC
2001 to Present
President and Owner
Maryanne is the sole owner and manager of an operations management training
company. She recognizes the importance of listening to clients’ needs, and
matching the appropriate courses to those needs. The majority of engagements
provide face-to-face classes to help learners prepare for APICS certification
exams, or to augment company specific continuous improvement programs.
Maryanne uses a pre-course assessment to gauge the preferred learning style of
her participants. She then customizes and enhances the courseware to include
case studies, demonstrations, simulations, videos and instructor led practice
exams. Maryanne has enhanced every session of the courseware with
worksheets, course reviews, and other learning and retention tools.
Other training activities include: creating and delivering custom courses in
inventory accuracy, supplier development, time management, lean, lean office,
sourcing, sales and operations planning, global procurement, and presentation
skills. Maryanne has delivered Supply Chain courses in a variety of international
settings. Recent courses in Europe and Malaysia included participants from
seven different countries, with three different native languages.
Optical and Electronic Research
Aug 1996 to Nov 2001
General Manager
Maryanne led a team of 30 manufacturing and purchasing employees with sheet
metal fabrication, electronics, and mechanical assembly operations. She
implemented lean methodologies reducing work in process inventory by 50%.
Collaborated with engineering to ensure product bill of materials, routing and
system information was complete and accurate. She managed a high volume
contract manufacturing project which increased the output from the mechanical
assembly department by more than 50%, while meeting all customer quality and
delivery expectations. She also provided third party logistics for the project,
including 100% percent traceability of the raw material, subassemblies and
finished goods.
Conimar Corporation
Mar 1995 to Apr 1996
Warehouse Manager
•Maryanne directed all warehouse operations, work force and equipment, 40,000
Sq ft facility. She reorganized the entire warehouse operations including
installation and layout of new racking, without sacrificing on-time delivery to
customers. The warehouse design doubled the amount of SKU locations. She
designed and implemented documentation to track the movement of material
between production and warehouse. She developed a traceability system for all
incoming raw materials. She designed an identification and traceability system
for all internally produced subcomponents. She created bills of material for entire
product line of over 250 end items. She implemented procedures which reduced
picking errors to less than 1% within her first 120 days, avoiding the loss of a
major client. She reduced outbound freight damage by implementing better
palletizing procedures. She coordinated the company’s first vendor managed
inventory program of packaging materials, eliminating stock outs and reducing
costs by 35%. She collaborated with UPS representative to implement computer
based shipping system. Outbound shipments via UPS averaged 500 packages a
day. The new shipping system, in conjunction with new packaging and Lean
techniques increased throughput by 50%. Accuracy levels increased and
headcount was reduced by 25%. She developed a recycling system for product
containers which eliminated scrapped cartons completely, and implemented a
pull system for six of the company’s high-volume products. She implemented a
5S program and created a visually managed stock of over 200 types of marketing
materials.
Pioneer Products
Oct 1994 to Feb 1995
Warehouse Manager
Maryanne managed 60,000 sq ft of warehouse operations for a Florida based
division of Betty Crocker, coordinating inbound and outbound transportation of
goods, including international shipments. She developed procedures which
ensured compliance with FDA regulations for proper food handling, storage, and
distribution. She developed and managed a cycle counting program and
inventory control procedures, increasing accuracy levels and reducing stock outs
of finished goods. Her staff supported three production shifts with raw materials
and packaging supplies.
S & H Fabricating
Jan 1991 to Mar 1994
Production Control Manager
Maryanne was responsible for all activities regarding purchasing, production and
material scheduling for a tier-one supplier to General Motors. Worked with GM
expeditors to resolve plant shortages and track deliveries, maintained on-time
delivery record of 100%. She managed all office functions including personnel
records and payroll. She interfaced with QC and engineering to ensure bill of
materials, routing and scrap reporting processes were accurate, also ensuring
that new model releases were rolled out on schedule. She improved overall
inventory accuracy to 99.7%. She increased inventory turns to 19 per year, while
other S & H plants averaged no better than 12.. She designed and implemented
a traceability program, which was adopted at all other S & H facilities. She
developed safety and hazmat programs, training over 100 employees in
practices that met or exceeded OSHA requirements, and taught the programs at
all 6 facilities owned by the corporation.
Here’s what clients have to say about Maryanne:
“If you want your employees to learn, understand, and execute the best Supply
Chain practices hire Maryanne Ross as an instructor for APICS Body of
Knowledge classes. Her students rate her instruction and knowledge very high.
She is flexible and able to reach students at all levels of the organization. I have
hired her in the past and had good results with my employees. - Janice Gullo,
President, at Lean Six Sigma for SCM Consulting
“Maryanne is one of the most creative people I know. During our association of
more than 15 years, she has acted (at different times) as a training provider,
workshop participant, and motivational consultant. Her specialty is customizing
material to accommodate a variety of learning styles, personality types, and
intellectual interests, making her audience WANT to learn.
Her training style is nurturing, supportive, and encouraging. She has a sharp
sense of humor and clearly loves what she does. I have watched Maryanne
present motivational, "soft-skill" material as well as highly technical, professional
credentialing preparation, and she excels at both.
What I find the most telling, however, is that she is held in such high esteem by
other highly-skilled trainers and educators, and she has partnered with some of
the best in the field. Great teachers aren't going to team-teach with anybody
whose ability doesn't match their own, and the quality of Maryanne's colleagues
says volumes about her talent” - Sue Neff, Test Developer at National Institute
for Certification in Engineering Technologies
“Maryanne has provided APICS instruction to DuPont at a number of locations
for several years. She does an excellent job, with high pass rates for students
and most importantly employees improve their capability and contribution. She
provides not only the content review, but real world exercises and examples to
foster application to demanding supply chain roles. - Peter Murray, Value Chain
Strategy, S&OP, Demand Chain Performance Director
And more recommendations:
“She is a great teacher with a strong grasp of the material. She had a great delivery style
and brought in the creative exercises, including cupcakes that helped us understand the
material bring presented in a practical way. She is terrific instructor and I enjoyed the
course” – CPIM participant
“Great knowledge of the topic, use of examples from previous classes, her work
experience, her review of the practice questions together as a group in the testing manual
explaining concepts” – CPIM participant
“Awesome instructor” “Her subject knowledge, enthusiastic presentation style and her
hands on exercises really made this class come to life for me” – CSCP participant
“This instructor offered me more tutelage and wisdom in three days than I’ve received
over the course of my 20 year career. Just sign me up whenever she’s teaching anything
for us again” – Lean workshop participant