CAUL SURVEY RESULTS SUMMARY - LIBRARY USE OF MOBILE TECHNOLOGIES
Compiled by Annie Yee, Liaison Librarian, RMIT
Updated Jan 2011
PURPOSE

To determine the extent of mobile technology being used amongst university libraries in Australia and New Zealand.

To develop a snapshot of these libraries use of mobile technology both at present and in the near future.

To determine which university libraries and which library service are being offered mobile technologies.
NOTES

For the purpose of this survey, “ mobile devices “ refers to any smart phones, iPhones, iPads, iPod Touch, eBook readers, hand-held devices capable of web connectivity.

Where no response or answers are entered on the form, it is assumed that the question is not applicable (NA ) and / or that this information was already provided in response to
earlier questions or comments given in summary.

Individual university response are reported in Appendix A

Questions 1, 2 and 3 refer to services offered on mobile friendly interface and mobile apps. These questions do not refer to services accessed via standard web interface.
OVERVIEW – Offering services via mobile friendly/enhanced interface

Out of a total of 39 CAUL members, 23 members responded to the survey, giving a response rate of 58.97%

10 out of 23 universities ( 43.5% ) are currently providing a mobile friendly service to check catalogue . This is the most popular service currently available.

Within the next 5 years, all 23 universities (all respondents) would have implemented a mobile catalogue.

3 universities currently offer mobile services for users to book rooms, with 3 others planning to offer same service within the next year. 15 universities ( 65.2% ) however have no
intention of offering this service in the future.

Only I university is currently offering library users the option to book PC via mobile devices. 3 universities have plans to offer this in the future.

Booking library classes, study rooms and PCs using mobile devices are services the least offered currently .

Over the next year, 8 libraries ( 34.8% ) will be introducing online reference help via mobile devices. 5 libraries already have this currently available.
Comments on plans to implement library services using mobile technology in the future
Bond University
NO, but we are implementing Summon which will enable this without using catalogue directly
Charles Sturt University
Other services planned for next year - Alerts ( hold requests, disruptions to services)
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Comments on plans to implement library services using mobile technology in the future
Swinburne University of
Technology
Currently offering services to check borrower records for fines via Primo.
Currently offering services to book study rooms and book PCs via MyPC.
Will be enhancing services to check catalogue within the next year
Will be upgrading services to read Library news within the next year
University of Canberra
Booking classes, PCs and discussions will depend on University IT infrastructure. Locating items on shelf likely to be implemented with RFID rather than
floor plans.
University of Melbourne
Plan to add Google Maps to assist in finding out library spaces
23 CAUL members responded ( 100% )
Number of universities
currently offering such
service
Number of universities
planning to implement within
the next year
Number of universities
planning to implement within
the next 3 – 5 years.
Number of universities not
sure about implementing or
will not implement
Check catalogue for call numbers
10
43.5%
9
39.1%
4
17.4%
0
0%
Check Library hours
9
39.1%
10
43.5%
4
17.4%
0
0%
Reserve items
6
26.1%
9
39.1%
6
26.1%
2
8.7%
Renew Items
7
30.4%
8
34.8%
6
26.1%
2
8.7%
Check borrower record for fines
7
30.4%
6
26.1%
6
26.1%
4
17.4%
Book a study room
3
13%
2
8.7%
3
13.%
15
65.2%
Book a PC
1
4.3%
0
0%
3
13%
19
82.6%
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23 CAUL members responded ( 100% )
Number of universities
currently offering such
service
Number of universities
planning to implement within
the next year
Number of universities
planning to implement within
the next 3 – 5 years.
Number of universities not
sure about implementing or
will not implement
Book Library classes
2
8.7%
4
17.4%
6
26.1%
11
47.8%
Get location of Library spaces on maps
6
26.1%
9
39.1%
4
17.4%
4
17.4%
Check item location on shelf with floor
plan/maps
2
8.7%
4
17.4%
5
21.7%
12
52.2%
Read Library news
6
26.1%
8
34.8%
4
17.4%
5
21.7%
Read eBooks
6
26.1%
4
17.4%
7
6
26.1%
Contact a Librarian for research help
5
21.7%
8
4
17.4%
34.8%
6
30.4%
26.1%
Services offered on mobile friendly interface by 2015 – Responses ranked from definitely offered to least likely offered.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Catalogue and library hours ( equal ranking )
Reserving items, renewing items ( equal ranking )
Checking borrower records for fines, contacting librarian for reference help and finding location of library spaces on maps ( all 3 equal ranking )
Reading library news
Reading eBooks
Booking library classes
Check for location of items on shelves
Booking study rooms
Booking PCs
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Laptops, iPads and eBook readers.




14 universities ( 60.9% ) are currently lending out laptops and 3 others planning to do so within 3 -5 years.
iPad loans are being considered by 3 universities in the next 3 -5 years. None of the universities are lending iPads at the moment with only 1 university making loan available in
2011.
19 universities ( 82.6% ) have no intention to lend any iPads at all.
5 universities are currently lending out eBook readers whilst 17 universities have no intentions to do so in the future.
23 CAUL members responded ( 100% )
Number of universities
currently offering such
service
Number of universities
planning to implement within
the next year
Number of universities
planning to implement within
the next 3 – 5 years.
Number of universities not
sure about implementing or
will not implement
Lending out laptops
14
60.9%
NA
NA
3
13%
6
26.1%
Lending out iPads
0
0%
1
4.3%
3
13%
19
82.6%
Lending out eBook readers
5
21.7%
1
4.3%
0
0%
17
73.9%
Comments on lending out laptops, iPads and eBook readers.
James Cook University
We're monitoring other universities' experiences
University of Canberra
eBook readers recently investigated – report available on request. Prefers IT Services Unit to manage loan of laptops
University of Melbourne
iPad in the next 3- 5 years - May introduce a limited number to assist staff and students to become familiar with this technology
University of Queensland
iPads - Possibly – the “problem” is that they are personal devices so if we do lend them they will be for a semester at a time. More likely to partner with
schools on this. eBook readers - In my view, increasingly redundant devices.
University of Sunshine Coast
No current plans to implement these services – will consider within the next 3 years
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Comments on lending out laptops, iPads and eBook readers.
University of Technology, Sydney
Laptops - Explored the option with Central IT Division but little interest at present. Will continue to pursue.
iPads & eBook Readers – currently in pilot phase, implementing in 1 -3 years
Comments on use of Quick Response ( QR ) Codes
Charles Darwin University
Planning a limited trial for Semester 1 Orientation program. At this stage codes to be used on Learning management system (BlackBoard), selected
Library web pages and libguides, posters & tshirts. Trial will include some form of survey regarding ownership and use of mobile devices.
Curtin University of Technology
We used them on the promotional posters for the mobile library website but haven't made use of them since.
Deakin University
Promotional posters once scanned, leads mobile phone user to mobile catalogue
Queensland University of Technology
We are about to implement QR codes in our Catalogue to provide item details (including location and call number). Expected GoLive February
2011.
RMIT University
We have run a trial of QR codes but haven’t done a permanent implementation
University of Canberra
QR codes not implemented to date – would consider implementing as part of university-wide strategy in collaboration with Marketing Unit.
University of Melbourne
We are just commencing a pilot project to introduce QR codes. Amongst other uses, we plan to use them on promotional posters, and to point to
ebooks.
University of Queensland
We have embedded QR codes into our classic catalogue to save people copying call numbers – not sure how much use has been made of it,
although I personally do use it. We are also placing them on posters, signs and other things where help might be needed (eg printer card recharge
machines). You can read more at http://www.library.uq.edu.au/hotnews/index.phtml?id=768
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Comments on use of Quick Response ( QR ) Codes
University of Technology, Sydney
QR codes are located in strategic locations around the library to supplement communication messages or facilitate self-service, for example selfcheck machines and strategies for noise reduction. These are a combination of text, video and weblinks.
GENERAL COMMENTS / SUMMARY RESPONSES
Auckland University of Technology
The Library has no mobile-device interface as yet but Google Analytics shows that users do use such devices to access services. Some of the above
services could be included when the Library introduces a mobile interface in 2011.
The Library works closely with other service areas across the University and will take part in any University plans to roll out mobile services. The
Library also plans to develop a mobile interface for Library users in 2011
Bond University
I have responded literally to the questions about plans, and indicated NO where there are no specific plans in place. However for most of these
activities it is highly likely that we will be looking at making them available for mobile devices within the 5 year timeframe. The topic of mobile
technology is currently being discussed in many contexts, and planning will begin soon about what functions we will explore further. A mobile webbased function to identify vacant computers is currently under development, and there is a project underway to ensure the whole of the University’s
website (including the library section) is suitable for use on a mobile device.
Charles Sturt University
CSU Library is currently participating in a University-wide project to enhance the current student web experience. As part of this project we are
involved in the proposal for a mobile web interface and also a mobile application. The launch date for a mobile interface is early 2011 with a mobile
application to follow. The University is currently transferring web management to a CMS (Content Management System) which provides functionality
for a mobile interface.
The Library is also launching a new library catalogue which has an inbuilt mobile interface. This will allow patrons to search the catalogue, request
items, renew loans etc. while “on the go”.
As part of the CAUL Library Client survey which CSU Library ran in September 2010, the Library included a question on what library services clients
would like to access via a mobile interface. The survey results are not yet available from Insync.
Curtin University of Technology
We have had a mobile website for over a year http://m.library.curtin.edu.au/ and in addition to the questions above we also provide an A-Z Database
list (with links), Computer Availability (in real time) and Past Exam Papers. We have an iPod app in development that should be live before the end of
the year which will do all this plus Map view of library locations. Our new catalogue (Ex Libris Primo) has a mobile view which will be enabled by the
end of this year and that will allow some of the patron functions mentioned above.
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GENERAL COMMENTS / SUMMARY RESPONSES
James Cook University
We will include a question on mobile device use/preference in our next client survey.
Very unclear on what you mean by 'offered on mobile phone'. Our web site is usable on most current gen devices (iphone etc) are you asking if there
are apps specifically built for these services? Our OPAC does have a mobile/disability friendly interface available. Does SMSing overdue, recall and
hold waiting notices constitute a mobile service?
Queensland University of
Technology
We currently have a mobile interface for our discovery system, Summon. In the next two months we will implement a mobile interface for the Library
Catalogue and release a university iPhone app which includes mobile room bookings. We are currently undertaking an investigation into mobile use,
demand for mobile services and mobile access to resources
RMIT University
The survey answers may have been different if we were asked to answer services setup for ipads and other mobile devices eg ipod touch. There is
really a fine line in defining a difference between the technologies and maybe the difference in screen size is the clue
Swinburne University of Technology
1
2
3
4
5
The Primo discovery layer is the means by which many services are offered.
In some cases mobile phone access is fairly basic, and it is planned to upgrade this.
Configuration is not in place for all mobile phone types.
Swinburne has around 500 laptops for loan to students – we are unlikely to provide other mobile devices for loan in the short term.
We have conducted a survey of ownership and use of laptops, not mobile devices more widely. A copy is attached.
University of Auckland
Currently offers New Books RSS feeds, University of Auckland Tweets
University of Canberra
Teaching & Learning Centre is considering a survey to inform migration to Moodle2 in 2011; ICT Unit is considering loan of iPads and netbooks in
2011
Library news but can be read currently as downloadable pdf
University of Melbourne
Services that are currently offered are on standard , mobile friendly website. Services planned for next year onwards will be via mobile specific
website.
While we use mobile-friendly templates, our use of mobile-specific Library applications has been temporarily slowed by the departure of a key staff
member. For example we have purchased the relevant Innovative catalogue modules and hope to instal them asap.
The Centre for the Study of Higher Education was involved in a study of netgeneration students that has some relevancy – see
http://www.netgen.unimelb.edu.au/publications/published.html
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GENERAL COMMENTS / SUMMARY RESPONSES
University of Queensland
Currently able to check computer availability. Links to mobile versions of RefWorks
University of Technology, Sydney
The UTS Library’s strategic plan includes a strategy to enhance business processes through mobile services, specifically in relation to the ILMS. We
are aiming to introduce mobile hardware for staff, to carry out functions such as stocktakes, check-in, count internal use, rapid update, inventory
control etc. The multipurpose devices can also be used by staff to assist client queries whilst roaming.
SIMILAR LIBRARY SURVEYS CONDUCTED AT OTHER UNIVERISITES
Charles Sturt University
Curtin University of Technology
Deakin University
Macquarie University
Swinburne University of Technology
University of NSW
University of Queensland
University of Wollongong
NOTE:
Individual university responses are collated in Appendix A
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CAUL SURVEY RESPONSES - LIBRARY USE OF MOBILE TECHNOLOGIES
Updated_ Jan 2011
APPENDIX A
Check
catalogue
Library
Hours
Reserve
items
Renew
books
Check
fines
Book
rooms
Book PC
Book
lessons
Locate
library
spaces
Locate
item on
shelves
Read
library
news
Read
eBooks
Contact
Reference
help
QUESTION 1 : What services does your Library currently offers on mobile devices?
Auckland University of
Technology
N
N
N
N
N
N
N
N
N
N
N
N
N
Bond University
N
N
N
N
N
N
N
N
N
N
N
N
N
Charles Darwin University
N
N
N
N
N
N
N
N
N
N
N
N
N
Charles Sturt University
N
N
N
N
N
N
N
N
N
N
N
N
N
Curtin University of
Technology
Y
Y
N
N
Y
N
N
N
N
N
Y
Y
Y
Deakin University
Y
Y
N
Y
N
N
N
N
Y
N
N
Y
N
James Cook University
Y
Y
Y
Y
Y
N
N
N
N
N
N
N
N
La Trobe University
N
N
N
N
N
N
N
N
N
N
N
N
N
Macquarie University
N
N
N
N
N
N
N
N
N
N
N
N
N
Monash University
N
N
N
N
N
N
N
N
N
N
N
N
N
Queensland University of
Technology
N
N
N
N
N
N
N
N
N
N
N
N
N
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Check
catalogue
Library
Hours
Reserve
items
Renew
books
Check
fines
Book
rooms
Book PC
Book
lessons
Locate
library
spaces
Locate
item on
shelves
Read
library
news
Read
eBooks
Contact
Reference
help
RMIT University
Y
Y
Y
N
N
N
N
N
Y
N
N
N
N
Swinburne University of
Technology
Y
N
N
Y
Y
Y
Y
N
N
N
Y
N
NA
University of Auckland
Y
Y
Y
Y
Y
N
N
Y
Y
N
Y
Y
Y
University of Ballarat
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Canberra
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Melbourne
Y
Y
Y
Y
Y
N
N
Y
Y
N
Y
Y
Y
University of New South
Wales
N
N
N
N
N
N
N
N
N
N
N
N
Y
University of Queensland
Y
Y
Y
Y
Y
Y
N
N
N
N
N
Y
N
University of Sunshine Coast
N
N
N
N
N
N
N
N
N
N
N
N
N
University of
Tasmania
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Technology,
Sydney
Y
Y
N
N
N
N
NA
N
Y
Y
Y
N
N
University of Wollongong
Y
Y
Y
Y
Y
Y
N
N
Y
N
Y
Y
Y
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Reserve
items
Renew
books
Check
fines
Book
rooms
Locate
library
spaces
Locate
item on
shelves
Read
library
news
Y
Y
N
N
N
N
N
N
N
N
N
N
N
Bond University
N
Y
N
N
N
N
N
N
N
N
N
N
N
Charles Darwin
University
Y
Y
N
N
N
N
N
N
N
N
Y
N
Y
Charles Sturt University
Y
Y
Y
Y
Y
N
N
N
Y
Y
Y
Y
Y
Curtin University of
Technology
NA
NA
Y
Y
NA
N
N
Y
Y
N
NA
NA
NA
Deakin University
NA
NA
Y
NA
NA
NA
NA
NA
NA
NA
Y
NA
Y
James Cook University
NA
NA
NA
NA
NA
N
N
N
N
N
N
N
N
La Trobe University
Y
Y
Y
Y
Y
N
N
N
Y
Y
Y
Y
Y
Monash University
N
N
N
N
N
N
N
N
N
N
N
N
N
Macquarie University
Y
Y
N
N
N
N
N
N
Y
Y
N
N
Y
Queensland University of
Technology
Y
Y
Y
Y
Y
Y
N
Y
Y
N
Y
Y
Y
NA
NA
NA
Y
Y
N
N
N
NA
N
Y
N
N
RMIT University
Book
classes
Read
eBooks
Library
Hours
Auckland University of
Technology
Book PC
Check
catalogue
Contact
Reference
help
QUESTION 2 : Services on mobile devices planned for the next year
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Contact
Reference
help
Read
library
news
NA
NA
NA
NA
Y
Y
NA
NA
Y
NA
University of Auckland
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
University of Ballarat
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Canberra
Y
Y
Y
Y
Y
N
N
N
N
N
Y
N
Y
University of Melbourne
Y
Y
Y
Y
Y
Y
N
NA
Y
N
Y
NA
Y
University of New South
Wales
Y
N
N
N
N
N
N
N
Y
Y
N
N
N
University of Queensland
NA
NA
NA
NA
NA
NA
NA
NA
Y
NA
NA
NA
NA
University of Sunshine
Coast
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Tasmania
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Technology,
Sydney
N
N
Y
Y
N
N
N
Y
N
N
N
N
Y
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
University of Wollongong
NA
Read
eBooks
Locate
item on
shelves
Y
Book
classes
Locate
library
spaces
Book PC
Y
Book
rooms
NA
Check
fines
Reserve
items
Swinburne University of
Technology
Renew
books
Library
Hours
Check
catalogue
QUESTION 2 : Services on mobile devices planned for the next year
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Reserve
items
Renew
books
Check
fines
Book
rooms
Locate
library
spaces
Locate
item on
shelves
Read
library
news
N
N
N
N
N
N
N
N
N
N
N
N
N
Bond University
Y
Y
Y
Y
Y
Y
N
N
N
N
N
Y
Y
Charles Darwin University
N
N
Y
Y
Y
N
N
Y
N
N
N
Y
N
Charles Sturt University
NA
NA
NA
NA
NA
N
N
Y
NA
N
NA
NA
NA
Curtin University of
Technology
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Deakin University
.
NA
NA
NA
NA
Y
NA
NA
NA
NA
Y
NA
NA
NA
James Cook University
NA
NA
NA
NA
NA
N
N
N
N
N
N
N
Y
La Trobe University
NA
NA
NA
NA
NA
N
N
N
NA
NA
NA
NA
NA
Macquarie University
NA
NA
Y
Y
Y
N
N
N
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Queensland University of
Technology
NA
NA
NA
NA
NA
NA
N
NA
NA
N
NA
NA
NA
RMIT University
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Monash University
Book
classes
Read
eBooks
Library
Hours
Auckland University of
Technology
Book PC
Check
catalogue
Contact
Reference
help
QUESTION 3 : Intend to implement the following services on mobile devices within the next 3- 5 years.
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Contact
Reference
help
Read
library
news
NA
NA
NA
NA
NA
NA
NA
NA
NA
University of Auckland
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Y
Y
Y
Y
Y
N
N
Y
Y
Y
Y
Y
Y
University of Canberra
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
University of Melbourne
NA
NA
NA
NA
NA
NA
N
NA
NA
N
NA
NA
NA
University of New South
Wales
NA
NA
NA
NA
NA
NA
NA
N
NA
NA
NA
NA
NA
University of Queensland
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
University of Sunshine
Coast
N
N
N
N
N
N
N
N
N
N
N
N
N
University of Tasmania
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
University of Technology,
Sydney
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Y
NA
University of Wollongong
NA
NA
NA
NA
NA
NA
Y
Y
NA
Y
NA
NA
NA
University of Ballarat
Read
eBooks
Locate
item on
shelves
NA
Book
classes
NA
Book
rooms
NA
Check
fines
NA
Renew
books
Swinburne University of
Technology
Library
Hours
Locate
library
spaces
Book PC
Reserve
items
Check
catalogue
QUESTION 3 : Intend to implement the following services on mobile devices within the next 3- 5 years.
Document: 106761265
Author: Annie Yee
Save Date: 08/03/2016
Page 14 of 16
QUESTION 4 : DEVICES LOAN TO STUDENTS
Loan available currently
Laptops
iPads
eBook
reader
Implementing next 3 years
Laptops
iPads
eBook
reader
Laptops
Future plans
iPads
eBook
reader
Auckland University of Technology
Y
N
N
NA
N
N
NA
N
N
Bond University
N
N
N
N
N
N
N
N
N
Charles Darwin University
N
N
N
N
N
N
N
N
N
Charles Sturt University
Y
N
N
NA
N
Y
NA
N
NA
Curtin University of Technology
N
N
N
N
N
N
N
N
N
Deakin University
Y
N
Y
NA
NA
NA
NA
Y
NA
James Cook University
N
N
N
N
N
N
N
N
N
La Trobe University
Y
N
N
NA
N
N
NA
N
N
Macquarie University
N
N
N
Y
N
N
NA
N
N
Monash University
N
N
N
N
N
N
N
N
N
Queensland University of Technology
Y
N
N
Y
N
N
N
N
N
RMIT University
Y
N
N
NA
N
N
NA
N
N
Swinburne University of Technology
Y
N
N
NA
NA
NA
NA
NA
NA
University of Auckland
Y
N
N
NA
N
N
NA
N
N
Document: 106761265
Author: Annie Yee
Save Date: 08/03/2016
Page 15 of 16
QUESTION 4 : DEVICES LOAN TO STUDENTS
Loan available currently
Implementing next 3 years
Future plans
Laptops
iPads
eBook
reader
Laptops
iPads
eBook
reader
Laptops
iPads
eBook
reader
University of Ballarat
Y
N
N
NA
Y
Y
NA
NA
NA
University of Canberra
N
N
N
N
N
N
N
N
N
University of Melbourne
Y
N
N
NA
N
N
NA
N
N
University of New South Wales
Y
N
N
N
N
N
N
N
N
University of Queensland
Y
N
N
NA
NA
NA
NA
NA
NA
University of Sunshine Coast
Y
N
N
NA
N
Y
NA
N
NA
University of Tasmania
N
N
N
Y
N
N
NA
N
N
University of Technology, Sydney
N
N
N
N
Y
Y
N
NA
NA
University of Wollongong
Y
N
N
NA
Y
Y
NA
NA
NA
Document: 106761265
Author: Annie Yee
Save Date: 08/03/2016
Page 16 of 16