Michael Williamson
2002 NW 21st Terrace • Boynton Beach, FL 33436
(561) 234-9643 • mwilliamson@wolfness.com
A dynamic, team spirited, and performance driven IT professional with an extraordinary blend of leadership,
business, and computer industry knowledge. Creative problem solving and troubleshooting skills complemented by
attention to detail and organization. Ability to communicate and motivate team members to streamline operations
and get ahead of schedule. Excellent people skills demonstrated by positive relationship with all users and
employees.
Summary of Qualifications
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Able to communicate effectively in person, over phone, or via email
Dedicated, hard working individual with intercommunication skills to work at all levels of an organization
Ability to work well with others in a team environment and on individual assignments.
Successful in meeting new technical challenges and providing solutions to meet the needs of the user.
Worked to meet and overcome strict deadlines.
Outstanding motivator and team builder.
Expertise
Networking:
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Data cabling experience (Cat5, 5e, 6)
Passed PBCSD STST test
Cisco router/switch configuration
TCP/IP protocol knowledge
802.11 wireless technology applications
Network security policy implementation
Windows Server OS experience
(NT/2000/2003/2008)
Completed 'Cisco IT Essentials Course'
Desktop Support:
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Extensive knowledge of all Windows operating systems,
up to and including Windows 7
Operating and configuring both 32-bit and 64-bit
operating systems
Well versed in all applications of Microsoft Office suite
(2000, XP, 2003, 2007, 2010)
Adobe Acrobat experience
Network multifunction printer setup, installation, and
troubleshooting
Achievements
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STST Exam - The School District of Palm Beach County
Vocational Certificate in Network Support Systems - South Tech Academy
Experience
Party City – West Palm Beach (Palm Beach County, FL)
Receiving Manager (2009-Present)
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Manage staff of 15 employees
Responsible for meeting tight deadlines
Responsible for any technical issues (computer, printer, register)
Party City – Boynton Beach (Palm Beach County, FL)
Stock (2007-2009)
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Responsible for Computer and Printer Repairs
Solved many support issues and prevented them from escalating to corporate computer support engineers
Customer service
South Tech Academy – Boynton Beach (Palm Beach County, FL)
Volunteer Tech Assistant (2005 – 2007)
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Fine-tuned troubleshooting skills used to resolve software and hardware issues
Walked users through tasks in Microsoft Office applications (Word, Excel, PowerPoint, Publisher, and
Outlook)
Lead a team of students to setup 150 new PCs in a week and relocated the previous 150 the following week
Assisted in the network cabling of a new computer lab - pulled cable to drops, terminated to keystone jacks
and patch panel
Education
Keiser University - West Palm Beach (Palm Beach County, FL)
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Essentials of Networking
Supporting Client Operating Systems
Managing and Maintaining Server Operating Systems
Multi-User Operating Systems
South Tech Academy – Boynton Beach (Palm Beach County, FL)
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CompTIA A+ Course - In-Depth PC Repair and Troubleshooting Training
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CompTIA Network+ Course - Advanced Network Troubleshooting and Design Training
CompTIA Server+ Course - Server Administration and Repair Training
Cisco IT Essentials Course - Cisco Networking - Switch/Router Configuration Training
Web Design Course - Website Creation and Maintenance Training
Professional References
Kevin Wolf
President of Wolfness, Inc.
kwolf@wolfness.net
1-407-378-4846
Winter Park, FL
Michael Requeny
Specialist II - IT Solutions; The School District of Palm Beach County
requenym@palmbeach.k12.fl.us
(561) 628-2082
West Palm Beach, FL
Nicholas Giuffre
Secondary Technology Support Technician; Omni Middle School
Giuffren@palmbeach.k12.fl.us
(561) 271-9153
Delray Beach, FL