OVERVIEW
Great leaders deliver great results. Extensive research has proven that a strengths-based
approach to leadership development produces great leaders and accelerates extraordinary
business outcomes.
Organizations that have an existing competency model can greatly benefit from the
powerful strengths-based framework introduced in The Extraordinary Leader Workshop.
Zenger Folkman prides itself on our ability to easily operationalize an existing
competency model by leveraging our research and extensive database. We accomplish
this by following these proven steps:
Step One:
Review Client’s existing competency model to gain a full understanding and
documentation of what has been done. This includes a review of each competency and
behavior associated with those competencies.
Step Two:
Demonstrate synergies between the Extraordinary Leader and Client competency model.
We clearly show what aligns with our Extraordinary Leader research items, as well as all
the items we have researched in the past and now reside in our database. This step allows
us to identify where no match is achieved, and gives direction for further research on
what assessment items will be required.
Step Three:
Build a first draft 360 assessment by utilizing items from our Extraordinary Leader 360
database, our custom item database and Client’s competency descriptions. For unique
content in Client’s competencies, we will design unique items. This first draft document
contains more items then will be required in the final version of the survey.
Step Four:
Client selects a steering committee to assist in the selection of the 360 assessment items.
Once our first draft document is created we need to select the set of items that will be best
for Client. By assembling a committee of 6 to 10 people we can gain consensus on items
that will be most effective for Client. Occasionally new items are created or modified by
the committee. This selection process is a useful tool at gaining a broader level of
commitment to both the competency model and the 360 assessment tool.
Step Five:
Once the survey is completed it is reviewed and approved by the executive sponsor(s).
Step Six:
Set-up the survey for administration on our web site. In this process we will skin the web
site, customize emails and our feedback reports to fit client requirements.
1550 North Technology Way | Orem, UT 84097
TELEPHONE 801.705.9375 www.zengerfolkman.com
Step Seven:
Begin the customization process on our Extraordinary Leader Participant Manual. Every
aspect of the model will be adjusted to fit the Client Leadership Model and competencies.
Customization work will be done on the Competency Companion Development Guide
(CCDG). A customized guide will provide non-linear developmental suggestions for all
18 Client Leadership competencies. This will include necessary research and custom
development for any competency not aligned with our current database.
Step Eight:
Conduct a pilot program for the survey and material to gain final approval on the 360
assessment tool and custom CCDG.
1550 North Technology Way | Orem, UT 84097
TELEPHONE 801.705.9375 www.zengerfolkman.com