DEPARTMENT OF BUSINESS
BUSINESS ‘NOT AS USUAL’
BUS 310: Management & Organizational Behavior–Summer 2015
Course Information
BUS 310: Management & Organizational Behavior, 4 credit hours, is a required course for the Business
Management, Health Care Management, and Social Entrepreneurship majors. Prerequisite is
junior/senior status, or BUS 101 (Business, Innovation, & Entrepreneurial Thinking) or consent of the
instructor.
BUS 310-H (60106) meets Mondays & Wednesdays from 6:00-9:10 p.m. in Beal 2
Course Description
This course is anchored in the Department of Business’ commitment to a philosophy of Responsible
Business Management as stated in the Rollins Mission Statement on educating students for responsible
leadership and global citizenship and in the Department of Business Mission Statement on creating value
for all stakeholders.
Managing Organizational Behavior is the process of understanding & motivating people to perform work
to achieve objectives. Students focus on developing key competencies including responsible decision
making, effective communication, leadership, broad & global perspectives, understanding human
motivation, setting objectives, and analytical problem solving. Using case studies, we will explore
applications such as performance, project, crisis, change, and conflict management.
Instructor Information
The instructor for this course is Dr. Donald P. Rogers, Professor of Management and Director of the
Rollins Masters in Human Resources (MHR) program.
Office
Phone
Cell
Email
Campus Mail
Fairbanks 262
407-646-2348
407-782-1038
drogers@rollins.edu
#2778
My wife says I'm here all the time, but my scheduled office hours are 3:30-5:00 on Mondays &
Wednesdays. I am also available by appointment. If you need to talk with me outside of normal hours,
my cell phone is 407-782-1038. If you have questions, problems, complaints, suggestions, or just want a
piece of candy on a rough day come by and see me.
Text Information
The required textbooks for this course are Reinventing Management, revised & updated edition; by
Julian Birkinshaw (JB); published by John Wiley & Sons (Jossey-Bass Imprint, © 2012, ISBN 978-111837590-7) and Fundamentals of Organizational Behavior, 5th edition; by Andrew J. DuBrin (AD);
published by Academic Media Solutions (©2016, ISBN 978-1-942041-13-9). The books are available
from the Rollins bookstore or online (there are several different ebook editions and prices vary).
In addition, readings & cases will be posted on Black Board (Bb). Readings & cases from the Wall Street
Journal (WSJ) will be available online at Olin Library or through a personal subscription (information on
subscribing at student rates will be available in class)
Department of Business (College of Professional Studies)
The Rollins BUS programs are grounded in Rollins' commitment to educate students for global
citizenship and responsible leadership, preparing graduates to pursue meaningful lives and
productive careers. BUS programs are anchored (1) in the Rollins values of Excellence,
Innovation, and Community and (2) the AACSB-International values of Innovation, Impact, and
Engagement. BUS programs provide opportunities for students to develop a strong set of basic
business skills combined with an understanding of current economic, political, cultural, and
environmental issues consistent with the Carnegie Foundation’s definition of the purpose of
liberal learning “…to enable students to make sense of the world and their place in it, preparing
them to use knowledge and skills as a means toward responsible engagement with the life of
their times.”
Key themes of the BUS programs are
 The Primacy of the Triple Bottom Line (TBL) in decision making
 Economic growth and development,
 Social responsibility and ethics, and
 Environmental sustainability
 Contemporary theories, practices, content, and applications in business from the
Common Body of Knowledge (CBK)
 The global, ethical, responsible, economic, social, environmental, legal, and
technological implications of course content
 Problem solving through analysis, critical thinking, creativity, innovation, and
entrepreneurship through classwork and community engagement
 Applied liberal arts skills (analytic, reflective, and strategic thinking; problem solving;
legal and ethical reasoning, quantitative reasoning; and effective communication)
 Leadership, interpersonal communication, coordination, cooperation, conflict resolution,
teamwork, and team building
 Application of information technology skills for research, composition, communication,
calculation, and presentation
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Broad global and strategic perspectives on contemporary business, social, and
environmental issues
Reflective examination of self in relation to the global and local communities, and to the
diversity of people with whom they will work
Application of knowledge through experiential learning opportunities (internships,
service learning, community engagement, business projects, and case studies)
Learning Objectives
The journey from shallow to deep learning has seven levels. By the time you complete this course you
will have been exposed to all 7-Levels and you will be able to:
1. Remember & recall key facts, information, & knowledge about management and
organizational behavior
2. Understand how to use key concepts, frameworks, and tools to analyze management practices
& organizational behavior
3. Connect your new learning and your prior knowledge
4. Solve problems, achieve objectives, & complete tasks by applying generally accepted
procedures (processes, methodologies, tools, techniques)
5. Identify & Analyze Components (stages, steps, cycles) of Management & OB processes,
procedures, activities, and events
6. Evaluate antecedents, behavior, & consequences based on explicit criteria
7. Generate (create, innovate) new ideas, knowledge, products, services, businesses, value
propositions, etc., etc.
The general focus of Managing Organizational Behavior is to increase your knowledge & understanding
of key organizational processes (Sense Making, Communication, Persuasion, Decision Making,
Leadership, etc.) influencing the successful management of people, processes, & performance in business.
We will emphasize developing the following KSAs:
Knowledge (Understanding)
Management Concepts, Principles,
& Frameworks
Individual Motives & Behavior
Group Behavior & Processes
Organizational, Cultural, &
Environmental Influences
Skills
Sense Making
Critical/Analytic Thinking
Communication
Decision Making
Leadership
Abilities (Applications)
Setting Objectives
Organizing Activities
Managing Performance
Managing Work (Directing)
Motivating People
Solving Problems
In general you will learn what effective management (EM) and organizational behavior (OB) are and why
they are important to organizations; how EM practices can improve organizational behavior and
performance (OBP); how theory & research support EM practices; how to analyze current EM/OB issues;
how to design, implement, and evaluate EM practices; how to address OB problems; and how to share
your knowledge with others.
Specific performance objectives include:
 BUS 310 students will be able to actively participate in discussions of Management & Organizational
Behavior issues
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BUS 310 students will be able to use appropriate qualitative analysis concepts & tools to identify,
analyze, & evaluate critical management processes
BUS 310 students will be able to identify and use appropriate problem solving concepts & tools to
address common behavioral problems
BUS 310 students will be able to identify and use appropriate ethical reasoning concepts & tools to
address issues of integrity, respect (discrimination), social responsibility, environment sustainability,
and global citizenship
BUS 310 students will be able to develop and recommend action plans for implementing Human
Performance Improvement (HPI) strategies
BUS 310 students will be able to effectively communicate their analyses, evaluations, &
recommendations in oral presentations.
Academic Honor Code
As a student at a university accredited by the Association for the Advancement of Collegiate Schools of
Business (AACSB-International) you have certain educational responsibilities. In this course you are
expected to operate with integrity in your dealings with faculty and other students; engage the learning
material and tasks with appropriate attention and dedication; maintain your engagement when challenged
by difficult learning activities; contribute to the learning of others; and conform to the standards set by the
faculty.
In addition, membership in the student body of Rollins College carries with it an obligation, and requires
a commitment, to act with honor in all things. Academic integrity is fundamental to the pursuit of
knowledge and truth is the heart of the academic life of Rollins College. Therefore, it is the responsibility
of all members of the Rollins community to practice academic integrity and to report apparent violations.
Students are expected to conduct themselves with complete honesty in all academic work and campus
activities. Violations of the Academic Honor Code include, but are not limited to the following:
Plagiarism: Offering the words, facts, or ideas of another person as your own in any academic
exercise.
Cheating: Using or attempting to use unauthorized materials, information, or study aids in an
academic exercise. This includes sharing knowledge of previously administered or current tests.
Unauthorized collaboration: Collaboration, without specific authorization by the instructor.
Submission of work prepared for another course: Turning in the same work, in whole or in part,
to two or more instructors, without the consent of the instructors in both courses.
Fabrication: Misrepresenting, mishandling, or falsifying information in an academic exercise.
Facilitating academic dishonesty: Helping another student commit an act of academic
dishonesty.
Violation of testing conditions: Looking at other students’ answers, allowing other students to
look at your test, or working past allotted time.
Lying: Making a statement that one knows to be false with the intent to deceive. It includes
actions such as (a) lying to faculty, administrators, or staff; (b) falsifying any college document or
record by mutilation, addition, deletion or forgery; or (c) lying to a member of the Honor Council
or judicial affairs officer.
Failure to report an honor code violation: Failure to report occurs when a student has knowledge
of or is witness to an act in violation of the Academic Honor Code and does not report it within
five class days.
The following pledge is a binding commitment by the students of Rollins College: “The development of
the virtues of Honor and Integrity are integral to a Rollins College education and to membership in the
Rollins College community. Therefore, I, a student of Rollins College, pledge to show my commitment
to these virtues by abstaining from any lying, cheating, or plagiarism in my academic endeavors and by
behaving responsibly, respectfully and honorably in my social life and in my relationships with others.”
This pledge is reinforced every time you submit work for academic credit as your own. Students shall
add to all papers, quizzes, tests, lab reports, etc., the following handwritten abbreviated pledge followed
by their signature: “On my honor, I have not given, nor received, nor witnessed any unauthorized
assistance on this work.” Powerpoint presentations and material submitted electronically should also
contain the pledge.
ADA Accommodations Policy
Rollins College is committed to equal access and does not discriminate unlawfully against persons with
disabilities in its policies, procedures, programs or employment processes. The College recognizes its
obligations under the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 to
provide an environment that does not discriminate against persons with disabilities.
If you are a person with a disability on this campus and anticipate needing any type of academic
accommodations in order to participate in your classes, please make timely arrangements by disclosing
this disability in writing to the Disability Services Office at (box 2613) - Thomas P. Johnson Student
Resource Center, 1000 Holt Ave., Winter Park, FL, 37289 or call 407-646-2354 for an appointment.
Emergency Preparedness Policy
The safety of the students, faculty, and staff of Rollins is a college priority. Rollins monitors weather
conditions and has an extensive emergency plan to address weather emergencies and any other crises that
may affect the campus. No matter what the emergency, the Emergency Operations Team (EOT) meets
regularly and works in cooperation with the City of Winter Park, Orange County, and other government
agencies to coordinate emergency procedures.
Classes, functions, and events will proceed as scheduled unless you are notified otherwise. Before, during
and after any emergency, EOT will issue notifications of campus status and other pertinent information as
needed through a variety of communication mechanisms, including the Rollins Website, the Rollins
information hotline, broadcast e-mail messages, broadcast voice mail messages, door-to-door contact and
fliers posted in key locations.
Unless electrical power or electronic communication are unavailable following a storm or emergency, the
Rollins Web site will be the official source for information. Status updates will be posted on the Web and
recorded on the Rollins information hotline. Students may receive recorded updates by calling the Rollins
information hotline, which is the main campus number, at (407) 646-2000. Should telephone and
electronic communication be interrupted, information fliers will be posted on bulletin boards around
campus, in the residence halls, and at entrances to key buildings.
Additionally, the EOT will provide information to local media outlets, especially Channel 13, Orange TV
(channel 9 on cable) and WDBO radio (580 AM or http://580wdbo.com/). Questions regarding the
emergency plan should be directed to Rollins' Office of Environmental Health & Safety at (407) 6462244.
Credit Hour Policy
“Rollins College offers four-credit-hour courses. The value of four credit hours accounts for
work expected of enrolled students. Classes typically meet three hours per week. Faculty require
that students undertake at least nine hours of outside work per week, averaged over the course’s
duration and equaling at least three hours of outside work for every hour of scheduled class
time.” In this course, the additional outside-of-class expectations include readings & research,
small group projects & presentations, and individual case analyses
Course Expectations
This is an intensive course. Most of the learning activities in this course will happen out of class. Class
time will be used to give you opportunities to demonstrate what you have learned. There is a lot to be
learned in this course and a lot of work to be done. You are going to be busy. You can expect to spend
about fifteen-twenty hours out of class each week including reading, research, group projects, case
analysis, and preparation for class presentations.
The logic behind out-of-class activities is that ‘Time to Proficiency’ in knowledge or skills based
careers requires that you invest time while in school:
Level of Proficiency
Time Required
(Approximately)
Minimal Proficiency
1,000 hours
Basic Proficiency
2,000 hours
Average Proficiency
4,000 hours
Better than Average Proficiency
6,000 hours
Highest Proficiency & Performance 10,000 hours
A Rollins undergraduate education means about 8 Semesters of courses at 4 courses per semester
with 45 hours of class time per course and 135 hours of co-class time per course ((45 + 135) * 4
*8) for a total of 5,760 hours. We want you to be in the High Performance Potential category by
the time you graduate.
Peak Performance
Average Performance
Low Performance
Less than 2K hours
3K-5K hours
More than 6K hours
Much of the project work you do in this course will be done in groups. This is to help you
develop social skills such as teamwork, cooperation, collaboration, negotiation, conflict
resolution, and leadership. As in the real world, you have the right to quit a group if things are
not working out and find another group to join. This is the ‘right to work’ principle. Your group
has the right to fire someone who isn’t doing their fair share of the group’s work. This is the
‘employment at will’ principle.
How to succeed in this course
 Do the assigned readings
 Meet regularly with your study group out of class (even when you don’t have a pressing
assignment)
 Read & analyze the cases before class
 Research & update the cases (what is happening to the organization now)
 Attend class & participate in the discussions
 Ask questions & express opinions
Grades
Grades for each assignment in this course will be based on a 25-point scale:
25/24 = A 21/20 = B+ 15/14 = C+ 9/8
23/22 = A- 19/18 = B
13/12 = C
7/6
17/16 = B- 11/10 = C- 5/0
=D
=F
= F-
Final grades will be based on your attendance & participation in class discussions, four group
presentations, one individual paper, and the IFF. Weights for each of these components appear in the
table below.
Factor
Attendance & Participation
Effective Management & Successful Managers (EMSM) Presentation
Organizational Behavior (OB) Concept Presentation (Chapter Reviews)
Organizational Behavior (OB) Concept Presentation (Chapter Reviews)
Problem Solving Presentation
Ethical Reasoning Paper
I.F.F.
Weight
15%
10%
15%
15%
25%
15%
5%
The primary advantage of discussions is that students can learn from one another. To get the most out of
this course, you need to participate actively in these discussions. Participation requires preparation before
class, attendance in class (attendance is taken every day), and presentation of your ideas to the class.
Failure to participate will negatively affect your grade (shyness is not an acceptable excuse).
You will select your own work teams. The teams are collectively responsible for producing the group
presentations. Written work (postings, outlines, bibliographies, papers, etc.) must be turned in on or
before the date due. Don’t wait until the last day to find a working printer on campus. Students who
would like assistance with writing skills are encouraged to consult with the Writing Center. No
late papers or reports will be accepted, but you may submit a rough draft in lieu of the finished copy
(turning in a rough draft will lower your grade).
Class Schedule
Date
5-18
Topic
Course Introduction
Fact Based Logic & Analysis
Management & OB
Core Principles
Key Processes
Best Practices
Read
5-20
Competencies You Need to Succeed
Why Managers Fail
Memorial Day
OB Variables, Causes, & Effects
Motivating Employees
AD 1
JB 1
5-25
5-27
6-1
6-15
Management Theories & Models
Coordinating Activities
Solving Problems
Individual Differences
Cultural Diversity
Learning & Perception
Attitudes
Motivational Methods
Decision Making
Goal Setting
Group Dynamics
Teams & Teamwork
Power & Politics
Conflict & Stress
Change & Innovation
Leading
6-17
Communicating
6-22
6-24
Ethical Reasoning
Responsible Business Management
Responsible Cultures (Vision & Values)
Responsible Strategies (Mission &
Operations
Ethical Reasoning Papers Due
6-3
6-8
6-10
6-29
JB 6
AD 6
Bb
JB 2, 3, & 7
Bb
Activity
Form Groups
Effective Management &
Successful Managers
No Class
EMSM Presentations
All Groups Present
AD 2, 3, 4, 7,
& 17
Bb
OB Concept Presentations
All Groups Present
JB 4 & 5
AD 5
AD 9, 10, 12,
13, & 16
Bb
Case Analysis
JB 8 & 9
AD 11
AD 8
Bb
AD 14, 15
OB Concept Presentations
All Groups Present
Problem Solving Presentations
All Groups Present