SAM MENDOZA
350 XXXX Street, city, province, XXX XXX
555 555 5555 ■ XXXXXX@gmail.com
LinkedIn: Sam Mendoza ■ Twitter: @MendozaConsulting
BILINGUAL COMMUNICATIONS CONSULTANT
Strategic Communications Planning/Execution · Event Management · External/Internal Communications · Media
Relations · Public/Government Relations
A well-rounded, Bilingual, Change Management Communications professional with experience on national public sector IT
projects as well as in organizational culture change for national and provincial non-profits. Strengths include the ability to
provide strategic marketing and communications advice/planning in a wide variety of fields, including government, military
organizations, journalism, labour relations, social services, co-operatives, non-profit housing, post-secondary education, or
tourism and museums/historic sites. Offers strong creative vision joined with practical skills for the production of marketing
material and communications products. Able to integrate quickly into new situations and a strong team-player. Almost 20
years of communications and marketing experience and five years of supervisory experience.
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Social media
Drafting articles for print/digital media
Project branding
Trade show displays/conferences
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Communications plans for business transitions
Assessment of communications needs
Staff & volunteer supervision
Photo/video work
Delivering innovative communications solutions
SELECTED ACCOMPLISHMENTS
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Provided strategic planning for a Canada-wide government IT project, including implementation of the internal
communications plan, to ensure employee engagement and buy-in for the beta testing and roll-out of off-the-shelf
software and hardware solutions for a national supply chain
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Successfully guided several non-profit organizations facing serious challenges in budget-management, governance,
and infrastructure management through an organizational culture change process
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Repeatedly commended by senior management throughout career for superior written/verbal communication skills
and strong combination of creative talents and analytical thinking
PROFESSIONAL HISTORY
INDUSTRY CANADA, Vancouver, BC
June 2009-May 2010
Senior Communications Advisor (consulting contract)
 Facilitated culture change in a public sector arms-length agency where new political leadership sought fast
change for external communications style and content within a traditionalist, slow-change organizational
culture
 Integrated quickly into a specialized external communications team as a liaison with political staff and senior
management to re-build critical trust relationships between the team and the organization’s senior leadership
 Developed effective methods to communicate new expectations from senior leadership to key centres of
expertise in the organization and build support for new directions and standards set by senior leadership
 Successfully restored confidence of political staff in the specialized communications team and built strong
working relationships with key centres of expertise critical to the success of the specialized communications
team
CANADIAN LABOUR CONGRESS, Vancouver, BC
Campaign Organizer/Coordinator (contract)
Apr 2010-May 2010
 Led and managed transition to social media-based marketing campaigns from traditional political campaign tactics
within the regional affiliate of a national non-profit organization during a Canada-wide public awareness campaign
SAM MENDOZA
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 Organized and coordinated all aspects of a national public awareness campaign for the greater Vancouver area,
including liaising within the national campaign, recruiting and training of volunteers, logistics planning, and
presentations
 Successfully achieved distribution of over 20 000 information kits to union members in the Vancouver and Greater
Vancouver areas during a four-week campaign
TREASURY BOARD, Ottawa, ON
Senior Communications Advisor – Parliamentary Affairs Advisor (consulting contract)
Dec 2008-Apr 2009
 Provided change management communications in a national public sector organization during phase-out of the
organization
 Provided continuity for on-going communications functions as employees transited out of the organization and managed
culture change to more proactive, longer-term approaches to external communications during that transition
DEPARTMENT OF NATIONAL DEFENCE, Vancouver, BC
Oct 2007-Oct 2008
Bilingual Organizational Change and Communications Specialist (consulting contract)
 Managed internal communications and business transition issues for a software and hard-ware rollout on a national
supply chain management system
 Assessed and evaluated communications needs and internal business transition challenges
 Analyzed stakeholder and client needs/interests
 Developed and updated communications strategies and plans, project branding and messaging
 Selected promotional items to fit with communications strategy and target audience
 Designed communications products in English and French
 Liaised with key project stakeholders
 Wrote articles for in-house digital and print publications; managed website content to engage employees into the
change
 Organized trade show displays and conferences and conducted photo/video work
 Drafted presentations for ADM and director-level briefings
CO-OPERATIVE HOUSING FEDERATION OF CANADA (CHFC), Vancouver, BC
Sept 2007-Nov 2008
Educator/Facilitator
 Led change management on behalf of a regional peak association for small non-profit organizations struggling with
serious financial challenges and internal conflicts
 Worked with housing co-operatives and boards experiencing internal difficulties to resolve governance and
management challenges, and ensured compliance with government regulations and policies; advised boards on
internal and external communications strategies
 Developed and delivered training modules in English and French for members and officers on non-profit boards of
governance to build missing skills and to address governance and management issues, and compliance with legal
obligations
OTHER COMMUNICATIONS CONSULTING EXPERIENCE
TRANSPORT CANADA – SAFETY & SECURITY, Vancouver, BC
Communications Specialist (consulting contract)
Jan 2011-Present
MENTAL HEALTH COMMISSION, Vancouver, AB
Communications Specialist (contract)
Jan 2011-Present
CIVICA – PUBLIC AFFAIRS & COMMUNICATIONS, Vancouver, BC
Jan 2006-Nov 2007
Communications Consultant (various contracts with non-profit & government organizations)
COMPENSATION EMPLOYEES UNION, Vancouver, BC
Communications Officer
Aug 2005-Feb 2006
SAM MENDOZA
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EDUCATION & TRAINING
1993
Master’s Degree Political Science, Université Laval, Ville de Québec, QC
Bachelor’s Degree Political Science (Honours), University of Manitoba, Winnipeg, MB
1987
Quark XPress – CTC Canada
Microsoft Excel – CTC Canada
2007
2008
ASSOCIATIONS AND AFFILIATIONS
Member: International Association of Business Communicators Vancouver (IABC)
2010-Present
TECHNICAL SKILLS
OS:
/ Languages
Software:
Design, video, and
photo editing:
Social Media:
Windows, Macintosh
Visual Studio, Visual Basic.Net, basic HTML, CSS,
Microsoft Office XP, Microsoft Office 2000, Microsoft Office 2007, Microsoft
Office Suite 2000, 2007 (Word, Excel, one note, FrontPage, Project, Visio,
Publisher, Access, Outlook / Outlook Express, PowerPoint)
Adobe (Lightroom 3, Photoshop, InDesign, Illustrator), QuarkXPress 8, Corel
video studio pro, Windows Movie Maker, Windows Media Stream Editor
WordPress, Tumblr, Blogspot, flickr, Facebook, Twitter, LinkedIn, YouTube,
HI5, MySpace, MyYearbook, Google Buzz, Ping, Digg, Bebo
LANGUAGES
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English (Fluent – written, oral, reading)
French (Fluent – written, oral, reading)