Retailing and E-tailing ©2015
Chapter 15: Retail Management—Checkpoint Solutions
Checkpoint 15.1
1.
List the functions of management.
Answer:
The functions of management are planning, organizing, staffing, leading, and
controlling.
2.
Explain the difference between a short-term and a long-term goal.
Answer:
A goal is considered short-term when it can be achieved within a year. A longterm goal takes more than a year to achieve.
3.
What is management style?
Answer:
4.
A management style is how a person leads a team.
What tasks are involved in personnel management?
Answer:
Personnel management includes recruiting, hiring, training, supervising, and
terminating employees.
5.
What is the purpose of an employee evaluation?
Answer:
The purpose of an employee evaluation is to make sure that the employee is
performing as expected.
Checkpoint 15.2
1.
List some of the daily operations activities for a retail business.
Answer:
Scheduling, building maintenance, managing merchandise, interacting with
customers, and interacting with superiors.
2.
How does an organizational chart depict the chain of command?
Answer:
An organizational chart is a diagram of employee positions that shows how all
the positions interact within the chain of command.
3.
What are the two general methods of measuring store performance?
Answer:
Store performance can be measured by calculating the operating expenses or by
measuring by the sales generated.
Copyright by Goodheart-Willcox Co., Inc.
May not be reproduced or posted to a publicly accessible website.
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4.
How is profit calculated?
Answer:
5.
Profit is the difference between revenue and expenses.
Identify factors that can affect the average sale per employee figure.
Answer:
Days worked, time of day worked, territory or team assigned, sales promotions,
and other job functions the employee needed to perform affect the average sale
figure for an individual employee.
Copyright by Goodheart-Willcox Co., Inc.
May not be reproduced or posted to a publicly accessible website.
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